Writing.io Jobs

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you’ll do at Jamf:

As a Site Reliability Engineer, you’ll help us balance development velocity with the reliability our customers depend on. You’ll partner with engineering teams to shape how their services are measured, lead the work to improve them, and use what you learn from production to build the automation and agentic tooling that improves reliability globally. You’ll work fluently with agentic development tools as part of your everyday practice, using them to move faster, to investigate harder problems and to multiply your impact.This is individual contributor role at the intersection of Engineering, Product, Customer Success and Technical Support, where you’ll play a meaningful part in shaping how we practice SRE at Jamf.

This role if offered as remote in Poland. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.

#LI-Remote

What you can expect to do in this role:

• Partner with engineering teams to define service-level objectives, error budgets, and supporting indicators for their services, and help them use those measures to inform prioritization and reliability investment.
• Investigate complex production issues end-to-end across application, data, infrastructure, and network layers, using AI to correlate logs, metrics, and code and to pressure-test hypotheses before acting.
• Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of concept for both technical and non-technical audiences, in a form that engineers and AI tools can re-use.
• Identify systemic sources of toil and lead the work to eliminate them through automation, AI agents, tooling, and process change.
• Set the conditions for AI agents to do reliable work in our environment, including repository context, well-specified tasks, integrations such as MCP servers that give AI safe access to the systems it needs, and the tests and guardrails needed for AI-authored change to be trusted.
• Participate in team ceremonies to identify and refine work, communicate findings, and drive opportunities to collaborate.
• Drive cross-team and cross-department collaboration on reliability initiatives, including reviewing designs, influencing roadmaps, and mentoring engineers on SRE practices, including effective AI use in their reliability work.
• Advise senior leadership and stakeholders during critical customer escalations, translating between technical reality and business impact.
• Contribute to scaling the SRE practice itself: improving our standards, our tooling, and how we partner with product engineering teams.

What we are looking for:

• Minimum of 5 years experience in software engineering, SRE or production operations roles. (Required)
• Strong production troubleshooting skills across the stack. Ability to diagnose issues from first principles using the tools available (profilers, heap and thread dumps, query plans, traces, logs, metrics). (Required)
• Experience working within a form of the Agile development framework process. (Required)
• Hands-on experience operating production services on AWS (e.g. EC2, S3, EKS, RDS/Aurora, CloudFront). (Required)
• Experience utilizing observability tools (i.e. Grafana, Prometheus, LogicMonitor). (Required)
• Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences. (Required)
• Experience writing infrastructure as a code. (Required)
• Experience writing automation in a general-purpose language (e.g. Python, Go, Java, or similar) to a production standard. (Required)
• Strong judgement about how to apply AI effectively across the full range of SRE work, including high-stakes areas such as production access and sensitive data, knowing how to scope and verify work to make it safe. (Required)
• Hands-on experience using agentic development tools (e.g. Claude Code, Cursor, Copilot) to deliver engineering and operational work, scoping and delegating bounded tasks, verifying the output, and shipping with confidence. (Required)
• Experience improving how a team works with AI, for example authoring reusable skills, repository context files, or prompt patterns that others adopt. (Required)
• Experience optimizing SQL queries and database engine tuning. (Preferred)
• Experience with CI/CD Tooling (e.g. Github Actions, Jenkins). (Preferred)
• Exposure to chaos engineering, fault injection and disaster recovery exercises. (Preferred)
• Familiar with FinOps practices. (Preferred)
• Bachelor’s degree or a combination of relevant experience and education may be considered.

Why Jamf?

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
• We offer a clear career path that enables you to grow under supportive leadership and management
• Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering

What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com

Why Thunderbird?

Thunderbird is one of the world’s most trusted open-source email applications, empowering more than 20 million people globally. At Thunderbird, we build privacy-respecting communication and productivity tools that help people manage their digital lives while staying in control of their data.

We are open source by design. Our products are developed transparently and in collaboration with a global community of contributors, and that same spirit shapes how we work: collaboratively, inclusively, and with a shared commitment to putting users first.

Our small but growing distributed team includes more than 65 people across seven countries. As Thunderbird evolves beyond a single desktop application, we are expanding across desktop, mobile, paid services, AI offerings, and enterprise-facing work to build independent, privacy-respecting alternatives to big tech ecosystems.

Our revenue model combines user donations, which help keep Thunderbird’s applications freely available, with paid services that cover the costs of hosted offerings while supporting long-term sustainability and continued innovation.

A note about Thunderbird and Mozilla: Thunderbird Technologies Corporation is the nonprofit-owned company behind Thunderbird email and a growing portfolio of products. While part of the Mozilla family, Thunderbird is a separate entity from Mozilla Corporation and Mozilla Foundation with its own compensation programs, benefits, and employment policies.

To learn more, visit www.thunderbird.net and www.thunderbolt.io

The opportunity

Thunderbird is expanding beyond email with Thunderbolt, an open-source AI client designed for organizations that need more control over their data, infrastructure, and model choices.

We’re looking for a Staff Full-Stack Product Engineer: a full-stack engineer who ships production code and works directly with the partners and enterprise customers adopting Thunderbolt. You’ll spend most of your time in the codebase, building the features, integrations, and customizations that real deployments need. The rest of your time goes to working alongside technical partners to get those deployments running and keep them healthy.

Thunderbolt is delivered largely through technical partners and systems integrators who own the day-to-day customer relationship. You’ll be the engineer behind them. You’ll understand how a customer’s environment actually works, turn that understanding into working software, and fix the hard problems that need someone who knows the code.

What you’ll do

• Build and ship full-stack features, integrations, and customer-specific customizations in the Thunderbolt codebase, from front-end UI through APIs, services, and deployment configuration.
• Work directly with technical partners and enterprise customers to understand their environments, requirements, and constraints, and turn them into technical plans and working software.
• Support pilots, proofs of concept, and early production deployments, including partner-hosted and customer-controlled environments.
• Diagnose and fix complex issues across the application, infrastructure, identity and access, integration, and data-access layers, including bugs and regressions that need a code change and a release.
• Maintain customer-specific customizations over time so they keep working as the core product evolves.
• Spot which customer requests should become general product capabilities, and work with product and engineering to build them that way rather than as one-offs.
• Bring real-world deployment feedback into roadmap and prioritization discussions.
• Write the documentation, deployment guidance, and runbooks that let partners handle routine issues on their own.
• Use AI-assisted development tools thoughtfully to move quickly while keeping strong judgment about quality, security, and maintainability.

What you bring

• 10+ years of professional software engineering experience, including significant time building and shipping production applications with Staff-level scope and impact.
• Strong full-stack engineering skills, including modern TypeScript or JavaScript, component-based front-end frameworks, and back-end services, APIs, and integrations.
• Meaningful experience working directly with customers, partners, or systems integrators in a technical capacity where you also wrote the code. Forward deployed, embedded, consulting, and implementation engineering work all count.
• Experience building or supporting AI-enabled applications, such as LLM platforms, RAG systems, agents, enterprise search, or data connectors.
• Solid understanding of enterprise deployment concerns, including authentication and identity providers, access control, self-hosted and hybrid infrastructure, observability, and reliability.
• Judgment about when to build something custom, when to generalize it into the product, and when to push back on a request.
• Clear communication skills with both technical implementers and non-technical stakeholders, including being honest about what the product can and can’t do today.
• Strong collaboration skills, including experience working closely with product managers, designers, engineers, and other cross-functional stakeholders.
• Comfort operating independently in an early-stage product where requirements, architecture, and processes are still taking shape.

Bonus points for

• Experience with self-hosted, private cloud, sovereign, or regulated deployment environments.
• Experience with Docker, Kubernetes, CI/CD, and cloud deployment.
• Experience working with European enterprise or public sector customers, or with data residency and sovereignty requirements.
• Experience supporting security reviews, privacy assessments, or enterprise procurement processes.
• Open-source contributions, or experience in open, highly collaborative engineering environments.

What success looks like

In your first few months, you’ll help land Thunderbolt’s first enterprise deployments. That means shipping the customizations those customers need, getting partner-hosted deployments stable, and fixing the issues that only show up in real environments.

Over time, success means each new deployment takes less custom work than the last. You’ll have turned one-off requests into reusable product capabilities, and partners will be able to handle routine issues without pulling in engineering.

Work environment

You’ll work with our passionate staff and open-source community members from all over the globe to support the mission and objectives of Thunderbird Technologies Corporation. In this role, you’ll also collaborate closely with engineering, product, design, enterprise-facing teams, technical partners, contractors, and external contributors working on Thunderbolt.

This is a remote, full-time position. Many of Thunderbolt’s customers and partners are based in Europe, so some regular overlap with European business hours is expected. Strong communication and documentation skills are essential for effective collaboration across time zones and disciplines.

Compensation & benefits

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

• US: $185,000 - $220,000 USD

We may consider candidates with strong skills but less than the required experience. Title, level and compensation will be determined based on qualifications and experience.

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & career

• Fully remote work & schedule flexibility
• Company-provided laptop
• Annual bonus program
• Monthly remote work stipend
• Annual professional development stipend
• Access toCoursera learning platform
• Industry conferences
• Company all-hands and team gatherings

Rest & play

• 24 days PTO per year (prorated)
• Your birthday
• Year-end company shutdown
• 9 wellbeing days
• Public holidays
• Other paid leave
• Quarterly wellbeing stipend for personal / family activities

Health & family

• 401(k) contributions
• Health, dental, & vision insurance
• Disability insurance
• Life insurance
• Employee assistance program
• Paid parental leave
• Paid sick days

Work eligibility

Applicants must reside in and have permanent work authorization for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship.

How to apply

Please apply directly through our career page. We carefully review every cover letter and screening question, so take the time to answer each fully.We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own. Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration.

Our commitment to diversity, equity, and inclusion

Thunderbird believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Thunderbird will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodations@thunderbird.net to request accommodation.

#LI-DNI

Why Thunderbird?

Thunderbird is one of the world’s most trusted open-source email applications, empowering more than 20 million people globally. At Thunderbird, we build privacy-respecting communication and productivity tools that help people manage their digital lives while staying in control of their data.

We are open source by design. Our products are developed transparently and in collaboration with a global community of contributors, and that same spirit shapes how we work: collaboratively, inclusively, and with a shared commitment to putting users first.

Our small but growing distributed team includes more than 65 people across seven countries. As Thunderbird evolves beyond a single desktop application, we are expanding across desktop, mobile, paid services, AI offerings, and enterprise-facing work to build independent, privacy-respecting alternatives to big tech ecosystems.

Our revenue model combines user donations, which help keep Thunderbird’s applications freely available, with paid services that cover the costs of hosted offerings while supporting long-term sustainability and continued innovation.

A note about Thunderbird and Mozilla: Thunderbird Technologies Corporation is the nonprofit-owned company behind Thunderbird email and a growing portfolio of products. While part of the Mozilla family, Thunderbird is a separate entity from Mozilla Corporation and Mozilla Foundation with its own compensation programs, benefits, and employment policies.

To learn more, visit www.thunderbird.net and www.thunderbolt.io

The opportunity

Thunderbird is expanding beyond email with Thunderbolt, an open-source AI client designed for organizations that need more control over their data, infrastructure, and model choices.

We’re looking for a Staff Full-Stack Product Engineer: a full-stack engineer who ships production code and works directly with the partners and enterprise customers adopting Thunderbolt. You’ll spend most of your time in the codebase, building the features, integrations, and customizations that real deployments need. The rest of your time goes to working alongside technical partners to get those deployments running and keep them healthy.

Thunderbolt is delivered largely through technical partners and systems integrators who own the day-to-day customer relationship. You’ll be the engineer behind them. You’ll understand how a customer’s environment actually works, turn that understanding into working software, and fix the hard problems that need someone who knows the code.

What you’ll do

• Build and ship full-stack features, integrations, and customer-specific customizations in the Thunderbolt codebase, from front-end UI through APIs, services, and deployment configuration.
• Work directly with technical partners and enterprise customers to understand their environments, requirements, and constraints, and turn them into technical plans and working software.
• Support pilots, proofs of concept, and early production deployments, including partner-hosted and customer-controlled environments.
• Diagnose and fix complex issues across the application, infrastructure, identity and access, integration, and data-access layers, including bugs and regressions that need a code change and a release.
• Maintain customer-specific customizations over time so they keep working as the core product evolves.
• Spot which customer requests should become general product capabilities, and work with product and engineering to build them that way rather than as one-offs.
• Bring real-world deployment feedback into roadmap and prioritization discussions.
• Write the documentation, deployment guidance, and runbooks that let partners handle routine issues on their own.
• Use AI-assisted development tools thoughtfully to move quickly while keeping strong judgment about quality, security, and maintainability.

What you bring

• 10+ years of professional software engineering experience, including significant time building and shipping production applications with Staff-level scope and impact.
• Strong full-stack engineering skills, including modern TypeScript or JavaScript, component-based front-end frameworks, and back-end services, APIs, and integrations.
• Meaningful experience working directly with customers, partners, or systems integrators in a technical capacity where you also wrote the code. Forward deployed, embedded, consulting, and implementation engineering work all count.
• Experience building or supporting AI-enabled applications, such as LLM platforms, RAG systems, agents, enterprise search, or data connectors.
• Solid understanding of enterprise deployment concerns, including authentication and identity providers, access control, self-hosted and hybrid infrastructure, observability, and reliability.
• Judgment about when to build something custom, when to generalize it into the product, and when to push back on a request.
• Clear communication skills with both technical implementers and non-technical stakeholders, including being honest about what the product can and can’t do today.
• Strong collaboration skills, including experience working closely with product managers, designers, engineers, and other cross-functional stakeholders.
• Comfort operating independently in an early-stage product where requirements, architecture, and processes are still taking shape.

Bonus points for

• Experience with self-hosted, private cloud, sovereign, or regulated deployment environments.
• Experience with Docker, Kubernetes, CI/CD, and cloud deployment.
• Experience working with European enterprise or public sector customers, or with data residency and sovereignty requirements.
• Experience supporting security reviews, privacy assessments, or enterprise procurement processes.
• Open-source contributions, or experience in open, highly collaborative engineering environments.

What success looks like

In your first few months, you’ll help land Thunderbolt’s first enterprise deployments. That means shipping the customizations those customers need, getting partner-hosted deployments stable, and fixing the issues that only show up in real environments.

Over time, success means each new deployment takes less custom work than the last. You’ll have turned one-off requests into reusable product capabilities, and partners will be able to handle routine issues without pulling in engineering.

Work environment

You’ll work with our passionate staff and open-source community members from all over the globe to support the mission and objectives of Thunderbird Technologies Corporation. In this role, you’ll also collaborate closely with engineering, product, design, enterprise-facing teams, technical partners, contractors, and external contributors working on Thunderbolt.

This is a remote, full-time position. Many of Thunderbolt’s customers and partners are based in Europe, so some regular overlap with European business hours is expected. Strong communication and documentation skills are essential for effective collaboration across time zones and disciplines.

Compensation & benefits

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

• Canada: $155,000 - $185,000 CAD

We may consider candidates with strong skills but less than the required experience. Title, level and compensation will be determined based on qualifications and experience.

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & career

• Fully remote work & schedule flexibility
• Company-provided laptop
• Annual bonus program
• Monthly remote work stipend
• Annual professional development stipend
• Access toCoursera learning platform
• Industry conferences
• Company all-hands and team gatherings

Rest & play

• 24 days PTO per year (prorated)
• Your birthday
• Year-end company shutdown
• 9 wellbeing days
• Public holidays
• Other paid leave
• Quarterly wellbeing stipend for personal / family activities

Health & family

• RRSPcontributions
• Health, dental, & vision insurance
• Disability insurance
• Life insurance
• Employee assistance program
• Paid parental leave
• Paid sick days

Work eligibility

Applicants must reside in and have permanent work authorization for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship.

How to apply

Please apply directly through our career page. We carefully review every cover letter and screening question, so take the time to answer each fully.We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own. Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration.

Our commitment to diversity, equity, and inclusion

Thunderbird believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Thunderbird will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodations@thunderbird.net to request accommodation.

#LI-DNI

About Huckleberry

At Huckleberry, our purpose is simple yet powerful: to build life-changing products and experiences that help all families unlock everyday magic.

Today, more than 6.5 million families trust Huckleberry and our app to be their partner through parenthood. Real pediatric expertise works hand-in-hand with data science, AI, and behavioral science to provide support behind-the-scenes that guides every parent through their unique journey.

We believe every family should feel taken care of—which is why we’re growing quickly and expanding our product offerings to help every family thrive.

About the Role

We are hiring a Marketing Manager - Web to own conversion across Huckleberry’s web experience — from the first visit through app install, free trial, and purchase.  This is a 6 month, 40 hours per week, 1099 contract position.

You’ll carry your own web conversion target that rolls up into our broader user acquisition goal, and you’ll own the experimentation program that moves it. The work spans further than most CRO roles. You’ll write build specs for interactive web tools, partner with our Guidance team to make sure anything we tell a parent is clinically sound, and build AI-driven systems that let a small team run a testing cadence that would otherwise take several people.

This role reports to the VP of Marketing on an interim basis and is expected to move under the Senior Director of User Acquisition and Growth once that role is filled. You’ll work closely with Brand Editorial, Guidance, Engineering, Lifecycle Marketing, Partnerships, and User Acquisition.

Areas of Responsibility

Web Conversion & Experimentation

• Target Ownership: Own a web conversion target that rolls up into our broader user acquisition goal, expressed as either acquisition or revenue depending on current company priority. When that expression changes, you re-point the roadmap without losing program continuity.

• Full Funnel Optimization: Drive conversion across the entire web path — blog and promo units, landing pages, account creation, checkout, pricing, and paywall. Marketing surfaces and product surfaces both count.

• Experimentation Program: Operate and extend an established testing program, including a weekly promo-unit copy testing cadence with defined scoring, prioritization, and readout standards. Write test plans, define metrics, set call conditions, and maintain the roadmap and tracker as the source of truth.

• Readouts: Deliver performance updates and test readouts to marketing leadership, publish quarterly web priorities, and contribute web reporting to executive and board updates.

Interactive Web Experiences

• Concept to Spec: Conceive, impact-size, and scope interactive web experiences — calculators, quizzes, guided recommendations — that demonstrate product value before signup. Write the engineering build specs: input and output logic, edge cases, handoff behavior, and event instrumentation.

• Clinical Guardrails: Anything that returns guidance to a parent requires Guidance team partnership by default. You’ll work with them to set the thresholds and logic behind each tool, source recommendations to recognized pediatric guidelines, and make sure a “not yet” result lands supportively.

• Monetization Discipline: Surface scope and monetization risks early and drive them to a decision — including recommending against builds that would give away a paid in-app mechanic.

Systems, Data & Automation

• AI-Built Systems: Our testing cadence runs at this scale because the recurring work is built into AI-driven systems. You’ll maintain and extend those systems, and build new ones — with documented logic, edge-case handling, state tracking across runs, and human approval gates wherever judgment is required.

• Measurement: Partner with Business Analytics to shape how web performance is instrumented and reported. Specify event instrumentation for new experiences, validate it lands, and flag when an existing metric is unfit for its purpose.

• Source of Truth: Keep content taxonomy in Contentful aligned with downstream reporting so subcategory performance data stays trustworthy.

• Documentation: Set and document web optimization and A/B testing standards, and make them usable by partner teams through reusable systems.

Cross-Functional Partnership

• Web Scoping Partner: Lead web projects end-to-end, and serve as the web scoping partner on projects led by other teams — including commerce and partnership integrations, where you define ownership boundaries and downstream flow requirements before build.

• Strategic Consultation: Be consulted at scoping on initiatives affecting web performance. Represent web conversion in the weekly cross-functional User Acquisition sync.

Requirements

• Experience: 5+ years in conversion rate optimization, web growth, or experimentation

• Owned a Number: You’ve carried a conversion, acquisition, or revenue target yourself and can point to before/after results

• Experimentation Depth: Hands-on building, launching, and reading out A/B and multivariate tests on a testing platform

• Analytical Depth: You can define metrics, specify event instrumentation, spot measurement that’s quietly misleading, and work with structured data and APIs without needing engineering for routine work

• Builds With AI: Demonstrated experience building working systems with AI tooling. You should be able to describe a recurring process you turned into a reliable system, how you handled failure cases, and where you deliberately kept a human in the loop

• Technical Partnership: Can write clear specs for engineering and hold their own in a scoping conversation

• Judgment on Accuracy: Recognizes when content or a tool output needs clinical review, and routes it to experts

• Writing: Strong writing with a lens toward product positioning and placement

Nice to have

• Experience with Contentful, Amplitude (Analytics and Web Experiments), Google Analytics, or AppsFlyer

• Hands-on experience with Claude Code or comparable agentic AI tooling, including building reusable skills or workflows

• Experience in parenting, family wellness, or consumer health — and with the sourcing standards clinically-informed content requires

• Subscription or freemium monetization experience: free trial, paywall, pricing

$50 - $65 an hour

Huckleberry Labs is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Huckleberry Labs makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I’m Rebekah Fellinger, Senior BDR Manager here at Customer.io, and I’m thrilled to be expanding. We’re looking for an Outbound BDR to join our America’steam and help us connect with potential customers.

As an Outbound BDR, you’ll be at the forefront of our outreach efforts — proactively identifying and engaging potential customers, researching target accounts, initiating conversations, and qualifying leads for our Account Executives. You’ll collaborate closely with both marketing and sales to make sure our outreach strategies are effective and building a strong pipeline.

We don’t expect you to be an expert from day one. What matters most is your curiosity, your passion for connecting with people, and your commitment to driving new business growth. Our team will support you as you learn and develop in your role.

What we value

• Curiosity — you’re always looking for ways to improve and learn
• Clear communication — you can articulate ideas concisely and compellingly
• Resilience — you stay motivated and bounce back from rejection
• Organization — you manage multiple priorities without dropping the ball
• Collaboration — you thrive working across teams and welcome feedback
• Drive — you’re self-motivated, target-oriented, and hungry to grow

What you’ll do

• Research and identify target accounts using various tools and resources, building a robust prospect list
• Initiate outreach through cold calls, emails, and social media to generate interest and qualify needs
• Qualify leads based on business fit, timing, and readiness to speak with an Account Executive
• Schedule high-quality meetings between interested decision-makers and our sales team
• Maintain accurate records of prospect interactions and pipeline status in our CRM
• Collaborate with marketing to refine outreach strategies and improve lead generation processes
• Nurture relationships with prospects who are interested but not yet ready to engage fully
• Regularly update your manager and team on outreach activity and progress toward goals

What we’re looking for

• Strong communication skills and genuine enjoyment connecting with new people
• Resilience with rejection and the self-motivation to keep pushing toward targets
• Excellent organization and ability to manage multiple priorities with attention to detail
• Familiarity with CRM tools like Salesforce or HubSpot
• A proven track record in lead generation and outreach
• Ability to work independently in a fast-paced, target-driven environment

Preferred:

• 1–2 years of experience in a similar outbound sales role, ideally in SaaS or tech
• Prior outbound sales experience at a SaaS company
• Familiarity with sales methodologies and lead generation strategies
• Business Proficient Language: French
• Willingness to travel for team events (approximately 1-2x per quarter)

Compensation & Benefits

We believe in transparency. Compensation for this role is $65,000 base + $32,095 variable = $97,095 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with a Recruiter
• 30-minute video call with the Hiring Manager
• Take Home Assignment
• 45-minute Assignment Review Call with two Managers

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

The Senior Software Engineer is a technical leader responsible for designing scalable systems, driving engineering excellence, and delivering high-impact solutions. This role focuses on cross-team influence, system-wide thinking, and elevating engineering standards

Work Arrangement:​Remote​

This role requires the individual to be based in ​Flexible across U.S. time zones​.

Responsibilities

• Contribute to system and component‑level architecture design, collaborating with engineers and architects to evaluate options and make sound technical decisions.
• Own end‑to‑end technical execution of key initiatives, from design through delivery, proactively identifying and mitigating risks and dependencies.
• Lead cross-team initiatives and influence platform-level decisions
• Uphold high engineering standards by actively participating in code reviews and applying best practices in CI/CD, testing, observability, and DevOps.
• Partner closely with Product, UX, QA, Security, and Infrastructure teams to deliver solutions that meet both functional and non‑functional requirements.
• Lead complex incident response and technical root cause analysis, including on-call participation
• Mentor and support engineers, fostering strong engineering judgment, collaboration, ownership, and continuous learning.
• Remain deeply hands‑on, contributing high‑quality, production‑ready code to critical components and complex problem areas.
• Balance short-term delivery with long-term technical health
• Troubleshoot and resolve complex production issues, applying strong diagnostic and problem‑solving skills.
• Support alignment between product priorities and technical execution, contributing to predictable, high‑quality delivery.
• Perform other duties as assigned to support departmental and company objectives.​

Qualifications

• ​​Bachelor’s Degree​ in Computer Science, Engineering, or related field, or equivalent experience.
• ​ ​ 9–12 years ​ of professional software development experience
• Expert-level knowledge of software architecture and system design
• Proven experience delivering large-scale, cloud-based systems
• Proven experience writing test automation at every level to confirm application functionality and performance goals are met
• Strong leadership, communication, and stakeholder influence skills
• Ability to drive change across complex technical environments
• Ability to travel up ​ <10% ​ as business needs require
• Role requires the following physical capacity:​​Sedentary: primarily desk/computer work​
• Must be legally authorized to work in​​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits:

• Competitive Compensation Package ($155,700-$173,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

Superior Skilled Trades (SST) is seeking an enthusiastic Corporate Recruiter to join our team!  You will source, screen, and interview candidates for internal positions, and manage / coordinate the interview and hiring process.  You’ll be a strategic partner for our internal stakeholders, build relationships with hiring managers, and ensure a positive experience for all candidates.

• Location: Remote (can live anywhere throughout the U.S.)
• Pay Range: $70,000-$75,000/yr (based on experience) + incentive based on placements

Key Responsibilities

• Source, screen, and interview candidates for internal corporate roles using various channels like LinkedIn, job boards, and social media.
• Write and post compelling job descriptions on relevant platforms.
• Build and maintain strong relationships with hiring managers to understand their needs and become a trusted advisor.
• Conduct behavioral-based interviews and assess candidates for both skills and cultural fit.
• Schedule interviews between candidates and hiring managers.
• Ensure a positive and competitive experience for candidates throughout the process to attract high-quality talent.

Qualifications

• 5+ years recruiting experience
• Skilled Trades / staffing industry recruiting experience preferred
• Strong sourcing skills
• Exceptional verbal and written communication skills for interacting with candidates and stakeholders at all levels
• Ability to work well under pressure; meeting deadlines
• Strong organizational skills with the ability to manage multiple open positions and competing priorities
• Articulate speaker and writer; established business acumen

Why Join SST?

• Competitive base salary plus incentive
• Full benefits package (medical, dental, vision, PTO, 401k)
• Career growth opportunities in a rapidly expanding company
• Supportive and dynamic team culture

About Us

Superior Skilled Trades (SST) is a fast-growing skilled trades staffing company headquartered in Rockledge, FL.  We connect highly qualified tradespeople with leading companies across the United States.  At SST, we’re more than recruiters – we’re career builders and problem solvers who pride ourselves on delivering top-tier talent solutions while maintaining a supportive, high-energy team culture.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.

Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.

Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.

As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.

During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Fivetran and dbt Labs is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a senior software engineer to join our Orchestration team, which owns the control plane layer of the dbt platform — the scheduler, execution harness, and results processing.

You’ll own the design and delivery of features end to end, working across high-throughput APIs and data models to make them faster, more reliable, and more capable. You’ll write and review designs, raise the quality bar in code review, use the latest AI tools, and collaborate closely with product and design to deliver work that scales.

This is a full-time, fully remote position.

Technologies You’ll Use

Python, Rust, GraphQL, Postgres, Snowflake, Kafka, Kubernetes, Docker, AWS, GCP, Datadog

What You’ll Do

• Design and implement features and performance improvements across the Orchestration team’s services — the scheduler, execution harness, and results processing
• Develop, maintain, and test high-quality, maintainable code, and optimize critical paths for performance
• Write technical designs for feature-level work, actively seek feedback, and clearly explain the trade-offs of your decisions
• Participate in and review technical designs and pull requests, providing constructive feedback to the team
• Improve test coverage with comprehensive unit tests and refactor code to drive down tech debt
• Troubleshoot and debug production issues, and follow up on incidents with post-mortems and mitigation plans
• Break features into tasks, structure and execute your own project plans, and contribute to sprint and feature planning
• Collaborate with product managers, QE, customer support, and peers to deliver the best product with high quality, performance, and scalability
• Participate periodically in the on-call rotation, and be mindful of security throughout your work
• Use AI tooling — IDE assistants like GitHub Copilot, coding agents like Claude Code, and conversational AI — to accelerate development and to author and review SDLC artifacts such as TDDs, PRDs, post-mortems, and test plans

Skills We’re Looking For

• 5+ years of experience in the software industry with a passion for solving complex software engineering problems, including designing and building backend services and reusable components from the ground up
• Experience working with distributed systems and cloud computing concepts
• Demonstrated ability to write well-structured, performant, and well-tested code
• Ability to independently lead feature-level software and design work that satisfies project requirements, and to clearly explain design trade-offs
• Can identify design flaws in existing systems and propose improvements
• Experience with code reviews, design, troubleshooting, and testing
• Proficiency in a modern backend or systems language such as Python, Java, C++, or C#
• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes)
• Experience with continuous integration tooling such as BuildKite, and familiarity with observability tools like Datadog or Grafana is a plus
• Fluent in using AI code assistants and coding agents to generate and investigate code, and conversational AI (e.g. Claude, ChatGPT) to research, author, review, and synthesize SDLC artifacts

Bonus Skills

• Experience in data processing (ETL, ELT) and/or cloud-based data platforms
• Experience building or working with schedulers, workflow orchestration, job queues, or distributed task execution systems
• Experience with GraphQL APIs and high-throughput, multi-tenant data services
• Familiarity with the analytics engineering workflow and the dbt ecosystem

Perks and Benefits

• 100% employer-paid medical insurance *
• Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

* May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran’s Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Managing Consultant, MarTech (EMEA)

Location: Remote. Continental Europe or compatible time zone preferred. (roughly UTC-1 to UTC+3)

Clients: Global. Primarily EMEA and North American.

Employment: Full time contractor, engaged directly. This is our standard outside the US.

Reports to: VP of Solutions

Salary Range: $70,000 - $125,000 USD annually, plus bonus/commission based on growth of client accounts. Compensation dependent on candidate experience and location.

About McGaw

Our Mission at McGaw.io is to help companies of all sizes realize their customer data is their most valuable business asset, and we help them realize that through customer data infrastructure, high power analytics, marketing automation, personalization, and funnel optimization.

McGaw.io supports businesses with analytics, marketing automation, customer data platforms, data piping, websites, AB testing, and all sorts of marketing operations. As we derive insights from these technical efforts, we also inform & execute growth strategies that routinely move the needle for our clients.

Our track record is impeccable, and our leadership has supported some of the fastest-growing companies in the world. McGaw.io’s core client base sells online and has complex data and marketing practices that drive our team to dig deeper every day.

Mission

Own client engagements end to end. Hold the relationship, set the strategy, design the solution, and deliver it with a team you direct. Grow the accounts you hold and help win the next ones.

Why this role exists

This is a player-coach hybrid. Splitting a senior consultant into a strategist and a technical lead costs more than it saves, and the accounts that need both do not respect the split anyway.

This person is credible in a CMO’s office and credible in a CDP workspace. They present a roadmap on Tuesday and debug identity resolution on Wednesday.

Three problems this role solves:

1. Clients get relationship coverage and technical coverage from different people, and outside North America, at the wrong hour.
2. Expansion happens late, because the person who sees the opportunity cannot price it.
3. Pre-sales competes with delivery for the same few senior people.

Responsibilities

Account ownership

• Own the relationship. You are the primary contact and the person an executive calls when they are unhappy.
• Run the cadence: biweekly client meetings, monthly roadmap and SOW reviews, quarterly business reviews.
• Keep three or more months of planned work on the roadmap for every account.
• Protect the budget. Flag pacing, overages, and under-use as soon as the trend appears.

Strategy

• Find where the client’s revenue leaks across acquisition, conversion, and retention. Tie every recommendation to a metric and a business outcome.
• Build growth roadmaps with the client, not at them.
• Show what moving to a stage of maturity is worth to them.

Technical leadership and hands-on work

• Design the stack architecture: CDP, analytics, lifecycle messaging, warehouse, and the integrations between them.
• Do the strategic hands-on work yourself: taxonomy design, measurement plans, attribution modeling, segmentation logic, QA of critical builds.
• Direct engineers and contract developers. Review their work before it reaches the client.
• Delegate on purpose. Your time is worth more on strategy than on tag deployment. Know where that line sits on each account.

New business

• Supports some pre-sales discovery to identify opportunities and needs.
• Build the proposal: scope, phasing, level of effort, and the business case. Present it live. We do not send proposals cold.
• Price work so it stays profitable. An accurate estimate beats a heroic recovery in month four.
• Support the Sales team through the close, and take the account into delivery where it makes sense.

Commercial

• Every scope change gets estimated, documented, and confirmed in writing before work starts.
• Drive expansion on your portfolio. You are measured on it.

Skills and experience

Required

• Fully fluent in English. That is the company’s working language.
• 8+ years in consulting, agency, or professional services. At least 4 owning client relationships directly.
• Understand the full marketing lifecycle: demand generation, nurturing, acquisition, retention, and growth. You can tell a client which stage is costing them money, and why.
• Understand how martech drives marketing, from ads to CDPs to marketing engagement platforms, CRM, and analytics.
• Advise on the systems below, not just use them. Which tool fits, how the pieces connect, what each costs to run badly, and how to get more from what a client already owns. High-level familiarity is not enough here.
• Review a funnel report, a cohort, and an attribution model, and challenge what they claim.
• Track record retaining and growing accounts, with numbers you can describe.
• Pre-sales experience: discovery, scoping, and proposals you then delivered against.
• GDPR and consent handled as part of the work.

Systems. Depth in at least three groups, working familiarity with the rest.

• Customer data platforms: Segment, Hightouch, RudderStack
• Analytics: Amplitude, Mixpanel, GA4
• Lifecycle and marketing automation: Braze, Customer.io, HubSpot, Marketo, Iterable
• Warehouse and transformation: Snowflake, BigQuery, dbt
• Tag management: Google Tag Manager, server-side GTM
• CRM: Salesforce, HubSpot
• Consent management: OneTrust, Cookiebot, Didomi

Preferred

• Multilingual with professional working proficiency in English as well as German, French, Spanish, or Italian.
• Engagements across multiple countries or regulatory regimes.
• Work across both European and North American clients.

What you get out of this

• Many stacks in a year instead of one stack in five. Different industries, scale, and failure modes.
• The customer data layer is changing right now. Warehouse-native patterns, composable CDPs, and reverse ETL are replacing a decade of assumptions. You build on the new pattern.
• We work across the full client stack, not just individual systems or specific vendors. You see how it all fits together, which is where the hard problems are visible.
• You own the full commercial arc of an account, from discovery through renewal. At a larger firm that is three people’s jobs.
• Both the European and North American markets from one seat.

Observable indicators

Month 2

• Onboarded onto your accounts and current on every tool in their stacks.
• Time tracked in Harvest weekly, without reminders.
• Every account has a current-state assessment and named client objectives.

Month 4

• Running your accounts independently: meetings, roadmap reviews, scope conversations.
• Every account has three or more months of planned roadmap.
• Zero undocumented scope changes.
• Labor efficiency ratio of 2.5 or better across your portfolio.
• Contributing scope and estimates to proposals.

Month 6

• 90% of client objectives hit within the project timeline.
• Client approval for a case study or testimonial on at least one account.
• Labor efficiency ratio of 3.0 across your portfolio.
• Running discovery and writing proposals end to end.

Month 9

• 80% retention of your accounts in recurring contracts over a rolling three months.
• One account expanded in scope or revenue, sourced and priced by you.
• Your proposals deliver at or above target labor efficiency. Your estimates hold up.

What this role is not

• Not a pure strategy seat. You will be in the tools. If you have not touched an implementation in three years, this will not go well.
• Not a pure technical seat. About half your week is relationship, strategy, and commercial work.
• Not a prospecting seat. You run discovery, write proposals, own expansion, and earn commission on it. You do not cold prospect.
• Not a management seat at hire. You direct a project team. Direct reports come later, if the business grows and you have shown you can.

Values

• Never Settle, Be Amazing. Fix it properly, not just enough to close the ticket.
• Get Better Every Day. Ask for feedback and change what you do when you get it.
• Give Context and Set the Stage. Nobody on your account is surprised by what you already knew.
• Let the Data Create Transparency. Recommendations come with evidence. So does bad news.
• Show Hospitality to Build Trust. Clients and teammates get proactive, responsive treatment.

Plus extreme ownership. Own the outcome, surface blockers early, and never hand a problem back to the person who gave it to you.

Benefits

Engaged as a full time contractor. These follow our current international contractor terms.

• Flexible PTO
• Flexible hours
• Work remotely
• Monthly per diem for premium health, dental, and vision coverage if not already available
• Maternity and paternity leave
• Retirement contribution of 3% of salary annually.
• Company laptop, monitor, and remote setup equipment
• National holidays off.
• Radically transparent workplace
• Room to act on your own ideas

The job in practice

McGaw is a customer data and revenue operations consultancy. Clients come to us with traffic, tools, and data, and no system connecting them. We find where revenue leaks across acquisition, conversion, and retention, then we fix it with our hands on the keyboards.

The CDP is the center of most of our work. We build on Segment, Hightouch, and RudderStack, chosen per client. We work across the full client stack, not just individual systems or specific vendors.

Our clients are in North America and Europe. Your portfolio will be a mix.

Month 1. Learn our clients, cadence, and tooling. Shadow live accounts on both the client and technical sides. Sit in on pre-sales calls. Start owning one account.

Months 2 and 3. Take full ownership of your first accounts. Run the meetings, build the roadmaps, direct the build. An experienced account owner stays close.

Months 4 to 6. Run your portfolio independently. Hit your labor efficiency target. Start running discovery and writing proposals.

After 6 months. You own the commercial and delivery arc on your accounts, from first discovery call through renewal. New hires learn from you.

What is hard. The role spans two jobs and will pull you both ways in the same week. Pre-sales competes with delivery, and both are urgent. Work is billable by the hour, so time tracking is not optional. A portfolio across two continents splits your day in half.

Senior Solutions Architect, EMEA

Location: Remote. Continental Europe or compatible time zone preferred. (roughly UTC-1 to UTC+3)

Clients: Global. Primarily EMEA and North American.

Reports to: VP of Solutions

Salary Range: $70,000 - $150,000 USD annually. Compensation dependent on candidate experience and location.

About McGaw

Our Mission at McGaw.io is to help companies of all sizes realize their customer data is their most valuable business asset, and we help them realize that through customer data infrastructure, high power analytics, marketing automation, personalization, and funnel optimization.

McGaw.io supports businesses with analytics, marketing automation, customer data platforms, data piping, websites, AB testing, and all sorts of marketing operations. As we derive insights from these technical efforts, we also inform & execute growth strategies that routinely move the needle for our clients.

Our track record is impeccable, and our leadership has supported some of the fastest-growing companies in the world. McGaw.io’s core client base sells online and has complex data and marketing practices that drive our team to dig deeper every day.

Mission

Own technical delivery across your accounts. Design the stack, build the hard parts, direct the technical team, and keep projects on schedule and profitable.

Why this role exists

Our clients are spread across North America and Europe, but our technical bench is not. European accounts wait a day for answers and North American accounts compete for the same people. This role adds senior technical capacity in a time zone that covers both.

Responsibilities

Architecture and design

• Design end-to-end customer data stacks: CDP, analytics, marketing automation, CRM, warehouse, pipelines, tag management, testing.
• Lead taxonomy design. Define events, properties, and naming before implementation, not after.
• Solve identity resolution across web, app, offline, and CRM.
• Write ecosystem docs that show where data moves and what breaks if it stops.

Hands-on build

• Build. This is not an advisory seat: you will be in the CDP, the warehouse, GTM, and the code.
• Write and review tracking, server-side integrations, and reverse ETL pipelines.
• Run QA to our two-person standard. Check every property in both the CDP and the destination, with a recorded walkthrough.

Directing the team

• Turn client requirements into scoped, sequenced tasks for engineers and contract developers.
• Review their work before it reaches a client. You are the quality gate.
• Unblock people. When a build stalls, you get it moving.

Keeping delivery on track

• Run the cadence: two-week sprints, a groomed backlog, and a roadmap with three or more months of planned work.
• Flag budget pacing early. Never surprise a client on budget.
• There are no free scope changes. Every change gets estimated, documented, and confirmed in writing before work starts.

New business

• Write technical specs for new opportunities. What gets built, in what order, and what it depends on.
• Produce level of effort estimates accurate enough that Sales can price without a rebuild.
• Join pre-sales calls when a prospect needs a technical answer in the room.
• Say when a prospect is not ready, and what would make them ready.

Skills and experience

Required

• Fully fluent in English. That is the company’s working language.
• 6+ years designing and integrating marketing and customer data technology. At least 3 in an agency, consultancy, or professional services with multiple clients.
• Understand how CDPs drive marketing, with working knowledge of Segment, Hightouch, or RudderStack. No preference among them. Know one and you can learn the others.
• Proficient in JavaScript and SQL. Comfortable in a shared repo.
• Designed at least three full stacks, not just operated tools someone else picked.
• GDPR and consent handled as part of the build.

Systems

Depth in at least three groups, working familiarity with the rest:

• Customer data platforms: Segment, Hightouch, RudderStack
• Analytics: Amplitude, Mixpanel, GA4
• Lifecycle and marketing automation: Braze, Customer.io, HubSpot, Marketo, Iterable
• Warehouse and transformation: Snowflake, BigQuery, dbt
• Tag management: Google Tag Manager, server-side GTM
• CRM: Salesforce, HubSpot
• Consent management: OneTrust, Cookiebot, Didomi

Preferred

• Multilingual with professional working proficiency in English as well as German, French, Spanish, or Italian.
• Server-side tracking under EU consent rules.
• Work across both European and North American clients.

What you get out of this

• Many stacks in a year instead of one stack in five. Different industries, scale, and failure modes.
• The customer data layer is changing right now. Warehouse-native patterns, composable CDPs, and reverse ETL are replacing a decade of assumptions. You build on the new pattern.
• We work across the full client stack, not just individual systems or specific vendors. You see how it all fits together, which is where the hard problems are visible.
• Both European and North American markets from one seat.

Observable indicators

Month 2

• Onboarded to every tool in your accounts’ stacks.
• Time tracked in Harvest weekly, without reminders.
• QA to the two-person standard on 100% of what you ship.

Month 4

• Running technical delivery on two or more accounts independently.
• Every account has three or more months of planned roadmap.
• Zero undocumented scope changes.

Month 6

• Labor efficiency ratio of 2.5 or better across your projects.
• 90% of client objectives hit within the project timeline.
• Client approval for a case study or testimonial on at least one account.
• New business specs and estimates accepted by Sales without rework 80% of the time.

Month 9

• Leading technical discovery without US support on the call.
• One expansion opportunity per quarter, surfaced with an estimate attached.

What this role is not

• Not account leadership. You will not own the relationship, the renewal, or the P&L.
• Not a sales seat. You write specs and estimates and are paid a bonus on the result. You do not prospect.
• Not people management. You direct technical work. No direct reports at hiring stage.
• Not advisory. If you want to stop building, this is the wrong role.

Values

• Never Settle, Be Amazing. Fix it properly, not just enough to close the ticket.
• Get Better Every Day. Ask for feedback and change what you do when you get it.
• Give Context and Set the Stage. Nobody on your project is surprised by what you already knew.
• Let the Data Create Transparency. Recommendations come with evidence. So does bad news.
• Show Hospitality to Build Trust. Clients and teammates get proactive, responsive treatment.

Plus extreme ownership. Own outcomes, surface blockers early, and never hand a problem back to the person who gave it to you.

Benefits

• Flexible PTO
• Flexible hours
• Work remotely
• Monthly per diem for premium health, dental, and vision coverage if not already available
• Maternity and paternity leave
• Retirement contribution of 3% of salary annually.
• Company laptop, monitor, and remote setup equipment
• Federal holidays off for US citizens, national holidays off for international contractors
• Radically transparent workplace
• Room to act on your own ideas

The job in practice

McGaw is a customer data and revenue operations consultancy. Clients come to us with traffic, tools, and data, and no system connecting them. We find where revenue leaks across acquisition, conversion, and retention, then we fix it with our hands on the keyboards.

The CDP is the center of most of our work. We build on Segment, Hightouch, and RudderStack, chosen per client. We work across the full client stack, not just individual systems or specific vendors.

Our clients are in North America and Europe. Your portfolio will be a mix.

Month 1. Learn our clients, cadence, and tooling. Shadow live accounts. Run QA on other people’s work to see our standard from the inside. Start owning tasks on one account.

Months 2 and 3. Take technical ownership of your first accounts. Build the roadmaps. Run the sprints. You still have support on client calls.

Months 4 to 6. Run delivery independently across accounts. Direct the resources assigned to you. Start writing specs for new business.

After 6 months. You are a technical authority across the portfolio. You lead discovery, scope new work, and set the standard new hires learn from.

What is hard? Accounts run at the same time and the work is billable by the hour, so time tracking is not optional. A portfolio across two continents splits your day in half. You will sometimes be the only person awake when a pipeline breaks.

Managing Consultant, MarTech (EMEA)

Location: Remote. Continental Europe or compatible time zone preferred. (roughly UTC-1 to UTC+3)

Clients: Global. Primarily EMEA and North American.

Employment: Full time contractor, engaged directly. This is our standard outside the US.

Reports to: VP of Solutions

Salary Range: $70,000 - $125,000 USD annually, plus bonus/commission based on growth of client accounts. Compensation dependent on candidate experience and location.

About McGaw

Our Mission at McGaw.io is to help companies of all sizes realize their customer data is their most valuable business asset, and we help them realize that through customer data infrastructure, high power analytics, marketing automation, personalization, and funnel optimization.

McGaw.io supports businesses with analytics, marketing automation, customer data platforms, data piping, websites, AB testing, and all sorts of marketing operations. As we derive insights from these technical efforts, we also inform & execute growth strategies that routinely move the needle for our clients.

Our track record is impeccable, and our leadership has supported some of the fastest-growing companies in the world. McGaw.io’s core client base sells online and has complex data and marketing practices that drive our team to dig deeper every day.

Mission

Own client engagements end to end. Hold the relationship, set the strategy, design the solution, and deliver it with a team you direct. Grow the accounts you hold and help win the next ones.

Why this role exists

This is a player-coach hybrid. Splitting a senior consultant into a strategist and a technical lead costs more than it saves, and the accounts that need both do not respect the split anyway.

This person is credible in a CMO’s office and credible in a CDP workspace. They present a roadmap on Tuesday and debug identity resolution on Wednesday.

Three problems this role solves:

1. Clients get relationship coverage and technical coverage from different people, and outside North America, at the wrong hour.
2. Expansion happens late, because the person who sees the opportunity cannot price it.
3. Pre-sales competes with delivery for the same few senior people.

Responsibilities

Account ownership

• Own the relationship. You are the primary contact and the person an executive calls when they are unhappy.
• Run the cadence: biweekly client meetings, monthly roadmap and SOW reviews, quarterly business reviews.
• Keep three or more months of planned work on the roadmap for every account.
• Protect the budget. Flag pacing, overages, and under-use as soon as the trend appears.

Strategy

• Find where the client’s revenue leaks across acquisition, conversion, and retention. Tie every recommendation to a metric and a business outcome.
• Build growth roadmaps with the client, not at them.
• Show what moving to a stage of maturity is worth to them.

Technical leadership and hands-on work

• Design the stack architecture: CDP, analytics, lifecycle messaging, warehouse, and the integrations between them.
• Do the strategic hands-on work yourself: taxonomy design, measurement plans, attribution modeling, segmentation logic, QA of critical builds.
• Direct engineers and contract developers. Review their work before it reaches the client.
• Delegate on purpose. Your time is worth more on strategy than on tag deployment. Know where that line sits on each account.

New business

• Supports some pre-sales discovery to identify opportunities and needs.
• Build the proposal: scope, phasing, level of effort, and the business case. Present it live. We do not send proposals cold.
• Price work so it stays profitable. An accurate estimate beats a heroic recovery in month four.
• Support the Sales team through the close, and take the account into delivery where it makes sense.

Commercial

• Every scope change gets estimated, documented, and confirmed in writing before work starts.
• Drive expansion on your portfolio. You are measured on it.

Skills and experience

Required

• Fully fluent in English. That is the company’s working language.
• 8+ years in consulting, agency, or professional services. At least 4 owning client relationships directly.
• Understand the full marketing lifecycle: demand generation, nurturing, acquisition, retention, and growth. You can tell a client which stage is costing them money, and why.
• Understand how martech drives marketing, from ads to CDPs to marketing engagement platforms, CRM, and analytics.
• Advise on the systems below, not just use them. Which tool fits, how the pieces connect, what each costs to run badly, and how to get more from what a client already owns. High-level familiarity is not enough here.
• Review a funnel report, a cohort, and an attribution model, and challenge what they claim.
• Track record retaining and growing accounts, with numbers you can describe.
• Pre-sales experience: discovery, scoping, and proposals you then delivered against.
• GDPR and consent handled as part of the work.

Systems. Depth in at least three groups, working familiarity with the rest.

• Customer data platforms: Segment, Hightouch, RudderStack
• Analytics: Amplitude, Mixpanel, GA4
• Lifecycle and marketing automation: Braze, Customer.io, HubSpot, Marketo, Iterable
• Warehouse and transformation: Snowflake, BigQuery, dbt
• Tag management: Google Tag Manager, server-side GTM
• CRM: Salesforce, HubSpot
• Consent management: OneTrust, Cookiebot, Didomi

Preferred

• Multilingual with professional working proficiency in English as well as German, French, Spanish, or Italian.
• Engagements across multiple countries or regulatory regimes.
• Work across both European and North American clients.

What you get out of this

• Many stacks in a year instead of one stack in five. Different industries, scale, and failure modes.
• The customer data layer is changing right now. Warehouse-native patterns, composable CDPs, and reverse ETL are replacing a decade of assumptions. You build on the new pattern.
• We work across the full client stack, not just individual systems or specific vendors. You see how it all fits together, which is where the hard problems are visible.
• You own the full commercial arc of an account, from discovery through renewal. At a larger firm that is three people’s jobs.
• Both the European and North American markets from one seat.

Observable indicators

Month 2

• Onboarded onto your accounts and current on every tool in their stacks.
• Time tracked in Harvest weekly, without reminders.
• Every account has a current-state assessment and named client objectives.

Month 4

• Running your accounts independently: meetings, roadmap reviews, scope conversations.
• Every account has three or more months of planned roadmap.
• Zero undocumented scope changes.
• Labor efficiency ratio of 2.5 or better across your portfolio.
• Contributing scope and estimates to proposals.

Month 6

• 90% of client objectives hit within the project timeline.
• Client approval for a case study or testimonial on at least one account.
• Labor efficiency ratio of 3.0 across your portfolio.
• Running discovery and writing proposals end to end.

Month 9

• 80% retention of your accounts in recurring contracts over a rolling three months.
• One account expanded in scope or revenue, sourced and priced by you.
• Your proposals deliver at or above target labor efficiency. Your estimates hold up.

What this role is not

• Not a pure strategy seat. You will be in the tools. If you have not touched an implementation in three years, this will not go well.
• Not a pure technical seat. About half your week is relationship, strategy, and commercial work.
• Not a prospecting seat. You run discovery, write proposals, own expansion, and earn commission on it. You do not cold prospect.
• Not a management seat at hire. You direct a project team. Direct reports come later, if the business grows and you have shown you can.

Values

• Never Settle, Be Amazing. Fix it properly, not just enough to close the ticket.
• Get Better Every Day. Ask for feedback and change what you do when you get it.
• Give Context and Set the Stage. Nobody on your account is surprised by what you already knew.
• Let the Data Create Transparency. Recommendations come with evidence. So does bad news.
• Show Hospitality to Build Trust. Clients and teammates get proactive, responsive treatment.

Plus extreme ownership. Own the outcome, surface blockers early, and never hand a problem back to the person who gave it to you.

Benefits

Engaged as a full time contractor. These follow our current international contractor terms.

• Flexible PTO
• Flexible hours
• Work remotely
• Monthly per diem for premium health, dental, and vision coverage if not already available
• Maternity and paternity leave
• Retirement contribution of 3% of salary annually.
• Company laptop, monitor, and remote setup equipment
• National holidays off.
• Radically transparent workplace
• Room to act on your own ideas

The job in practice

McGaw is a customer data and revenue operations consultancy. Clients come to us with traffic, tools, and data, and no system connecting them. We find where revenue leaks across acquisition, conversion, and retention, then we fix it with our hands on the keyboards.

The CDP is the center of most of our work. We build on Segment, Hightouch, and RudderStack, chosen per client. We work across the full client stack, not just individual systems or specific vendors.

Our clients are in North America and Europe. Your portfolio will be a mix.

Month 1. Learn our clients, cadence, and tooling. Shadow live accounts on both the client and technical sides. Sit in on pre-sales calls. Start owning one account.

Months 2 and 3. Take full ownership of your first accounts. Run the meetings, build the roadmaps, direct the build. An experienced account owner stays close.

Months 4 to 6. Run your portfolio independently. Hit your labor efficiency target. Start running discovery and writing proposals.

After 6 months. You own the commercial and delivery arc on your accounts, from first discovery call through renewal. New hires learn from you.

What is hard. The role spans two jobs and will pull you both ways in the same week. Pre-sales competes with delivery, and both are urgent. Work is billable by the hour, so time tracking is not optional. A portfolio across two continents splits your day in half.

Account Director, Client Solutions (EMEA)

Location: Remote. Continental Europe or compatible time zone preferred. (roughly UTC-1 to UTC+3)

Clients: Global. Primarily EMEA and North American.

Reports to: VP of Solutions

Salary Range: $80,000 - $150,000 USD annually, plus bonus/commission based on acquisition and growth of client accounts. Compensation dependent on candidate experience and location.

About McGaw

Our Mission at McGaw.io is to help companies of all sizes realize their customer data is their most valuable business asset, and we help them realize that through customer data infrastructure, high power analytics, marketing automation, personalization, and funnel optimization.

McGaw.io supports businesses with analytics, marketing automation, customer data platforms, data piping, websites, AB testing, and all sorts of marketing operations. As we derive insights from these technical efforts, we also inform & execute growth strategies that routinely move the needle for our clients.

Our track record is impeccable, and our leadership has supported some of the fastest-growing companies in the world. McGaw.io’s core client base sells online and has complex data and marketing practices that drive our team to dig deeper every day.

Mission

Own a portfolio of client relationships. Set the strategy, keep accounts healthy and profitable, grow them, win new ones, and get the technical work delivered through the team rather than by doing it yourself.

Why this role exists

Accounts need a senior owner accountable for whether they renew and whether they grow. Outside North America that accountability sits in the wrong time zone, so the client’s executive sponsor talks to us at the end of their day and the relationship runs a meeting behind.

This is the commercial and strategic owner. It is not the technical builder.

Three problems this role solves:

1. Nobody outside North America is accountable for account health, retention, and expansion.
2. Executive conversations happen at inconvenient hours, so they happen less often.
3. Expansion is reactive. Nobody plans the next six months before the current scope runs out, and nobody runs discovery in European hours.

Responsibilities

Relationship ownership

• Own the relationship at executive level. You are who the client’s CMO or VP of Growth calls.
• Run the cadence: biweekly client meetings, monthly roadmap and SOW reviews, quarterly business reviews covering results, maturity, next quarter, and risks.
• Keep the client informed before they have to ask. Never surprise them on budget or timeline.

Strategy and consulting

• Find where revenue leaks across acquisition, conversion, and retention. Map every problem to pain, metric, impact, and fix.
• Build and defend the growth roadmap with the client, not at them.
• Do the strategic hands-on work yourself: measurement frameworks, KPI definition, funnel and cohort analysis, lifecycle program design, experiment roadmaps, readouts.
• Translate technical decisions into business consequences the client can act on.

Delegation and project leadership

• Scope the work, then hand it to architects and engineers with enough detail that it gets built right.
• Manage the project, not the build. Sprint cadence, board hygiene, dependencies, risks, critical path.
• Review delivered work against the client’s objectives before it ships. You are not the QA engineer, but you are accountable for whether the client got what they were told they would get.
• Know enough to challenge an estimate and spot a bad technical answer. You do not write the code.

New business

• Run pre-sales discovery. Qualify hard, and say no when a prospect is not ready.
• Build and present proposals: scope, phasing, investment, and the business case. Presented live, never sent cold.
• Price work so it delivers profitably. A generous estimate at proposal is a delivery problem in month three.
• Work with Sales through qualification, discovery, and close, then take the account into delivery.

Commercial

• Own retention and expansion on your portfolio. You are measured on both.
• Every scope change gets estimated, documented, and confirmed in writing before work starts.
• Run the six-month roadmap cycle so the next engagement is signed before the current one ends.

Skills and experience

Required

• Fully fluent in English. That is the company’s working language.
• Multilingual with professional working proficiency in English as well as German, French, Spanish, or Italian.
• 10+ years in consulting, agency, or professional services. At least 5 owning senior client relationships with a revenue number attached.
• Understand the full marketing lifecycle: demand generation, nurturing, acquisition, retention, and growth, and where revenue leaks between the stages.
• Understand how martech drives marketing, from ads to CDPs to marketing engagement platforms, CRM, and analytics.
• Advise on the systems below: which to use, how they fit together, the tradeoffs, and how to get more from what a client already owns. You do not configure them. You do need to be right about them, and to spot a bad technical answer when you are given one.
• Advanced understanding of marketing and growth analytics, attribution, and how to leverage data to improve marketing returns.
• Track record retaining and expanding accounts, with figures a former manager would confirm.
• Pre-sales experience: discovery, scoping, writing proposals, and presenting them to executive buyers.
• Scope and price technical work profitably.
• Know how European businesses buy, contract, and operate across markets, including procurement, data protection, and consent.

Systems. Advisory command of these. Depth in at least three groups.

• Customer data platforms: Segment, Hightouch, RudderStack
• Analytics: Amplitude, Mixpanel, GA4
• Lifecycle and marketing automation: Braze, Customer.io, HubSpot, Marketo, Iterable
• Warehouse and transformation: Snowflake, BigQuery, dbt
• Tag management: Google Tag Manager, server-side GTM
• CRM: Salesforce, HubSpot
• Consent management: OneTrust, Cookiebot, Didomi

Preferred

• Accounts across multiple countries or regulatory regimes.
• Work across both European and North American clients.
• Built or seeded a regional practice before.

What you get out of this

• You own the full commercial arc of an account, from discovery through renewal and expansion. At a larger firm that is three people’s jobs.
• The customer data layer is changing right now. Warehouse-native patterns, composable CDPs, and reverse ETL are replacing a decade of assumptions. You advise on the new pattern while most of the market still sells the old one.
• We work across the full client stack, not just individual systems or specific vendors. That includes telling a client when they already have what they need.
• Many industries and stacks in a year instead of one in five, on both sides of the Atlantic.

Observable indicators

Month 2

• Onboarded onto your accounts, each with a current-state assessment and named client objectives.
• Time tracked in Harvest weekly, without reminders.
• Every account’s decision-maker has met you and knows what you own.

Month 4

• Running your accounts independently: meetings, roadmap reviews, budget conversations, scope changes.
• Every account has three or more months of planned roadmap.
• Zero undocumented scope changes.
• Technical work delegated with specs good enough that it does not come back for rework.
• Running discovery calls and contributing to proposals.

Month 6

• 90% of client objectives hit within the project timeline.
• Labor efficiency ratio of 3.0 across your portfolio.
• Client approval for a case study or testimonial on at least one account.
• Writing and presenting proposals independently.

Month 9

• 80% retention of your accounts in recurring contracts over a rolling three months.
• 20% of your retainers expanded over a rolling 90 days.
• Your proposals deliver at or above target labor efficiency. Your estimates hold up.
• Representing McGaw independently in sales and partner meetings.

What this role is not

• Not a hands-on build seat although you will get into the tools if you need to.
• Not a prospecting seat. You run discovery, write and present proposals, own retention and expansion, and earn commission on it. You do not cold prospect.
• Not a people management seat at hire. You direct a project team. Managing a team comes later, if the business grows and you have shown you can.

Values

• Never Settle, Be Amazing. Fix it properly, not just enough to close the ticket.
• Get Better Every Day. Ask for feedback and change what you do when you get it.
• Give Context and Set the Stage. Nobody on your account is surprised by what you already knew.
• Let the Data Create Transparency. Recommendations come with evidence. So does bad news.
• Show Hospitality to Build Trust. Clients and teammates get proactive, responsive treatment.

Plus extreme ownership. Own the outcome, surface blockers early, and never hand a problem back to the person who gave it to you.

Benefits

• Flexible PTO
• Flexible hours
• Work remotely
• Monthly per diem for premium health, dental, and vision coverage if not already available
• Maternity and paternity leave
• Retirement contribution of 3% of salary annually.
• Company laptop, monitor, and remote setup equipment
• National holidays off.
• Radically transparent workplace
• Room to act on your own ideas

The job in practice

McGaw is a customer data and revenue operations consultancy. Clients come to us with traffic, tools, and data, and no system connecting them. We find where revenue leaks across acquisition, conversion, and retention, then we fix it with our hands on the keyboards.

The CDP is the center of most of our work. We build on Segment, Hightouch, and RudderStack, chosen per client. We work across the full client stack, not just individual systems or specific vendors.

Our clients are in North America and Europe. Your portfolio will be a mix.

Month 1. Learn our clients, delivery model, and commercial standards. Meet every stakeholder on your accounts. Shadow client meetings, QBRs, and pre-sales calls.

Months 2 and 3. Take ownership of your accounts. Run the meetings, rebuild the roadmaps, take over the budget conversations. An experienced account owner stays close.

Months 4 to 6. Run your portfolio independently. Hit your labor efficiency target. Start running discovery and writing proposals.

After 6 months. You own the commercial arc on your accounts, from first discovery call through renewal. You help define what the next hires look like.

What is hard. You are accountable for delivery you did not perform, done mostly by people in another time zone. Managing that gap is most of the job. Pre-sales competes with delivery, and both are urgent. Work is billable by the hour, so time tracking is not optional. Expansion targets are real and measured.

Account Director, Client Solutions (EMEA)

Location: Remote. Continental Europe or compatible time zone preferred. (roughly UTC-1 to UTC+3)

Clients: Global. Primarily EMEA and North American.

Reports to: VP of Solutions

Salary Range: $80,000 - $150,000 USD annually, plus bonus/commission based on acquisition and growth of client accounts. Compensation dependent on candidate experience and location.

About McGaw

Our Mission at McGaw.io is to help companies of all sizes realize their customer data is their most valuable business asset, and we help them realize that through customer data infrastructure, high power analytics, marketing automation, personalization, and funnel optimization.

McGaw.io supports businesses with analytics, marketing automation, customer data platforms, data piping, websites, AB testing, and all sorts of marketing operations. As we derive insights from these technical efforts, we also inform & execute growth strategies that routinely move the needle for our clients.

Our track record is impeccable, and our leadership has supported some of the fastest-growing companies in the world. McGaw.io’s core client base sells online and has complex data and marketing practices that drive our team to dig deeper every day.

Mission

Own a portfolio of client relationships. Set the strategy, keep accounts healthy and profitable, grow them, win new ones, and get the technical work delivered through the team rather than by doing it yourself.

Why this role exists

Accounts need a senior owner accountable for whether they renew and whether they grow. Outside North America that accountability sits in the wrong time zone, so the client’s executive sponsor talks to us at the end of their day and the relationship runs a meeting behind.

This is the commercial and strategic owner. It is not the technical builder.

Three problems this role solves:

1. Nobody outside North America is accountable for account health, retention, and expansion.
2. Executive conversations happen at inconvenient hours, so they happen less often.
3. Expansion is reactive. Nobody plans the next six months before the current scope runs out, and nobody runs discovery in European hours.

Responsibilities

Relationship ownership

• Own the relationship at executive level. You are who the client’s CMO or VP of Growth calls.
• Run the cadence: biweekly client meetings, monthly roadmap and SOW reviews, quarterly business reviews covering results, maturity, next quarter, and risks.
• Keep the client informed before they have to ask. Never surprise them on budget or timeline.

Strategy and consulting

• Find where revenue leaks across acquisition, conversion, and retention. Map every problem to pain, metric, impact, and fix.
• Build and defend the growth roadmap with the client, not at them.
• Do the strategic hands-on work yourself: measurement frameworks, KPI definition, funnel and cohort analysis, lifecycle program design, experiment roadmaps, readouts.
• Translate technical decisions into business consequences the client can act on.

Delegation and project leadership

• Scope the work, then hand it to architects and engineers with enough detail that it gets built right.
• Manage the project, not the build. Sprint cadence, board hygiene, dependencies, risks, critical path.
• Review delivered work against the client’s objectives before it ships. You are not the QA engineer, but you are accountable for whether the client got what they were told they would get.
• Know enough to challenge an estimate and spot a bad technical answer. You do not write the code.

New business

• Run pre-sales discovery. Qualify hard, and say no when a prospect is not ready.
• Build and present proposals: scope, phasing, investment, and the business case. Presented live, never sent cold.
• Price work so it delivers profitably. A generous estimate at proposal is a delivery problem in month three.
• Work with Sales through qualification, discovery, and close, then take the account into delivery.

Commercial

• Own retention and expansion on your portfolio. You are measured on both.
• Every scope change gets estimated, documented, and confirmed in writing before work starts.
• Run the six-month roadmap cycle so the next engagement is signed before the current one ends.

Skills and experience

Required

• Fully fluent in English. That is the company’s working language.
• Multilingual with professional working proficiency in English as well as German, French, Spanish, or Italian.
• 10+ years in consulting, agency, or professional services. At least 5 owning senior client relationships with a revenue number attached.
• Understand the full marketing lifecycle: demand generation, nurturing, acquisition, retention, and growth, and where revenue leaks between the stages.
• Understand how martech drives marketing, from ads to CDPs to marketing engagement platforms, CRM, and analytics.
• Advise on the systems below: which to use, how they fit together, the tradeoffs, and how to get more from what a client already owns. You do not configure them. You do need to be right about them, and to spot a bad technical answer when you are given one.
• Advanced understanding of marketing and growth analytics, attribution, and how to leverage data to improve marketing returns.
• Track record retaining and expanding accounts, with figures a former manager would confirm.
• Pre-sales experience: discovery, scoping, writing proposals, and presenting them to executive buyers.
• Scope and price technical work profitably.
• Know how European businesses buy, contract, and operate across markets, including procurement, data protection, and consent.

Systems. Advisory command of these. Depth in at least three groups.

• Customer data platforms: Segment, Hightouch, RudderStack
• Analytics: Amplitude, Mixpanel, GA4
• Lifecycle and marketing automation: Braze, Customer.io, HubSpot, Marketo, Iterable
• Warehouse and transformation: Snowflake, BigQuery, dbt
• Tag management: Google Tag Manager, server-side GTM
• CRM: Salesforce, HubSpot
• Consent management: OneTrust, Cookiebot, Didomi

Preferred

• Accounts across multiple countries or regulatory regimes.
• Work across both European and North American clients.
• Built or seeded a regional practice before.

What you get out of this

• You own the full commercial arc of an account, from discovery through renewal and expansion. At a larger firm that is three people’s jobs.
• The customer data layer is changing right now. Warehouse-native patterns, composable CDPs, and reverse ETL are replacing a decade of assumptions. You advise on the new pattern while most of the market still sells the old one.
• We work across the full client stack, not just individual systems or specific vendors. That includes telling a client when they already have what they need.
• Many industries and stacks in a year instead of one in five, on both sides of the Atlantic.

Observable indicators

Month 2

• Onboarded onto your accounts, each with a current-state assessment and named client objectives.
• Time tracked in Harvest weekly, without reminders.
• Every account’s decision-maker has met you and knows what you own.

Month 4

• Running your accounts independently: meetings, roadmap reviews, budget conversations, scope changes.
• Every account has three or more months of planned roadmap.
• Zero undocumented scope changes.
• Technical work delegated with specs good enough that it does not come back for rework.
• Running discovery calls and contributing to proposals.

Month 6

• 90% of client objectives hit within the project timeline.
• Labor efficiency ratio of 3.0 across your portfolio.
• Client approval for a case study or testimonial on at least one account.
• Writing and presenting proposals independently.

Month 9

• 80% retention of your accounts in recurring contracts over a rolling three months.
• 20% of your retainers expanded over a rolling 90 days.
• Your proposals deliver at or above target labor efficiency. Your estimates hold up.
• Representing McGaw independently in sales and partner meetings.

What this role is not

• Not a hands-on build seat although you will get into the tools if you need to.
• Not a prospecting seat. You run discovery, write and present proposals, own retention and expansion, and earn commission on it. You do not cold prospect.
• Not a people management seat at hire. You direct a project team. Managing a team comes later, if the business grows and you have shown you can.

Values

• Never Settle, Be Amazing. Fix it properly, not just enough to close the ticket.
• Get Better Every Day. Ask for feedback and change what you do when you get it.
• Give Context and Set the Stage. Nobody on your account is surprised by what you already knew.
• Let the Data Create Transparency. Recommendations come with evidence. So does bad news.
• Show Hospitality to Build Trust. Clients and teammates get proactive, responsive treatment.

Plus extreme ownership. Own the outcome, surface blockers early, and never hand a problem back to the person who gave it to you.

Benefits

• Flexible PTO
• Flexible hours
• Work remotely
• Monthly per diem for premium health, dental, and vision coverage if not already available
• Maternity and paternity leave
• Retirement contribution of 3% of salary annually.
• Company laptop, monitor, and remote setup equipment
• National holidays off.
• Radically transparent workplace
• Room to act on your own ideas

The job in practice

McGaw is a customer data and revenue operations consultancy. Clients come to us with traffic, tools, and data, and no system connecting them. We find where revenue leaks across acquisition, conversion, and retention, then we fix it with our hands on the keyboards.

The CDP is the center of most of our work. We build on Segment, Hightouch, and RudderStack, chosen per client. We work across the full client stack, not just individual systems or specific vendors.

Our clients are in North America and Europe. Your portfolio will be a mix.

Month 1. Learn our clients, delivery model, and commercial standards. Meet every stakeholder on your accounts. Shadow client meetings, QBRs, and pre-sales calls.

Months 2 and 3. Take ownership of your accounts. Run the meetings, rebuild the roadmaps, take over the budget conversations. An experienced account owner stays close.

Months 4 to 6. Run your portfolio independently. Hit your labor efficiency target. Start running discovery and writing proposals.

After 6 months. You own the commercial arc on your accounts, from first discovery call through renewal. You help define what the next hires look like.

What is hard. You are accountable for delivery you did not perform, done mostly by people in another time zone. Managing that gap is most of the job. Pre-sales competes with delivery, and both are urgent. Work is billable by the hour, so time tracking is not optional. Expansion targets are real and measured.

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!

Title: Corporate Communications Specialist

Location: United States (Remote)

Experience: Mid

Job Function: Marketing

Employment Type: Full-time

Industry: Computer & Network Security

About the position

Keyfactor is seeking a creative, collaborative, and detail-oriented Corporate Communications Specialist to support external communications, social media, and content programs that build brand awareness, strengthen Keyfactor’s reputation, and increase visibility with key audiences.

The ideal candidate is a strong writer and storyteller with experience developing corporate and social content, supporting media relations, and managing communications and editorial workflows. They are comfortable collaborating with internal stakeholders and agency partners, managing multiple priorities, and translating complex cybersecurity and technology topics into clear, engaging content across channels.

Applicants must be legally authorized to work in the United States.

Responsibilities

Corporate Communications & Content

• Draft and edit press releases, blog posts, infographics, award submissions, executive materials, newsletter content, and other external communications in alignment with approved messaging.
• Support media relations activities, including developing briefing materials, coordinating media inquiries and interview logistics, and supporting follow-up with internal stakeholders and agency partners.
• Partner with internal teams and external creative resources to coordinate communications assets and supporting materials.
• Support the awards program in partnership with external PR agency partners and internal stakeholders, including researching opportunities, gathering inputs, coordinating approvals, and supporting submissions.
• Manage the corporate blog editorial calendar, coordinating draft development, reviews, edits, approvals, and publishing.
• Manage the Source newsletter editorial calendar, developing and editing content, coordinating contributions from internal stakeholders, and overseeing review, approval, and publication.

Social Media & Engagement

• Support the execution of global social media strategies that increase brand awareness, audience growth, engagement, and share of voice.
• Manage day-to-day content planning, publishing, channel activity, and community engagement across priority social media platforms.
• Develop social content that translates company news, product launches, market developments, executive perspectives, and complex technical topics into clear, timely, and engaging posts.
• Research social, industry, and cultural trends to identify relevant opportunities for Keyfactor to participate in broader market conversations.
• Manage social publishing, employee advocacy, video distribution, and performance reporting using Oktopost, Wistia, YouTube, and related platforms.
• Support editorial planning and develop social content for Keyfactor executives and subject matter experts.
• Identify timely opportunities to connect executive and subject matter expert perspectives with company milestones, industry developments, current events, and relevant market conversations.
• Monitor social media performance, audience engagement, and content trends and recommend opportunities to optimize content, timing, and distribution.

Employee Advocacy & Brand Awareness

• Support and help scale employee advocacy initiatives that amplify Keyfactor’s brand, thought leadership, and strategic priorities.
• Develop social toolkits, suggested messaging, and supporting assets that make it easier for employees to engage with and amplify Keyfactor content.
• Partner with Brand, Communications, Field and Events, Product Marketing, Demand Generation, and Creative teams to extend the reach and impact of integrated campaigns.
• Support social media amplification for company announcements, research, events, webinars, product launches, and other key brand moments.
• Help maintain brand and messaging consistency across corporate communications, social media, executive content, and employee advocacy programs.

Skills and Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, English, or a related field
• 3+ years of experience managing social media programs for B2B technology, cybersecurity, SaaS, or another complex industry.
• Strong writing and editing skills with the ability to develop clear, engaging content across corporate communications, social media, blogs, newsletters, and executive materials.
• Strong understanding of major social media platforms and an interest in evolving social trends, audience behaviors, and content formats.
• Experience managing editorial calendars, content workflows, approvals, and multiple concurrent projects.
• Strong research skills and curiosity about the cybersecurity, technology, media, and broader business landscape.
• Ability to translate complex or technical information into clear, accessible content for different audiences and channels.
• Strong organizational and project management skills with careful attention to detail.
• Ability to collaborate effectively with internal stakeholders, executives, subject matter experts, creative teams, and external agency partners.
• Ability to interpret basic communications and social media performance data and use insights to recommend improvements.

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility .

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect .

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!

Title: Director, Product Marketing

Location: United States (Remote)

Experience: Director

Job Function: Marketing

Employment Type: Full-time

Industry: Computer & Network Security

About the position

As machine identities multiply, cryptographic risk rises, and AI and quantum computing reshape the market, continued leadership requires a clear understanding of where customer needs are headed and how Keyfactor can win.

Keyfactor is looking for a Director of Product Marketing to help shape product strategy and drive the market success of our solutions.

Reporting to the Vice President of Product & Customer Marketing, you will lead and develop a team of product marketers and serve as a strategic counterpart to Product and GTM leadership. You will bring customer, market, competitive, and commercial insight into key decisions, sharpen how Keyfactor differentiates, and strengthen how our solutions are positioned within the Keyfactor Trust Control Plane.

This role is for a leader who can move fluently between customer conversations, product and business strategy, technical subject matter, and commercial execution.

Applicants must be legally authorized to work in the United States.

Responsibilities

• Shape the strategy for Keyfactor’s core solutions, defining priority buyers, use cases, market requirements, growth opportunities, and measures of success.

• Partner with Product leadership throughout the product development lifecycle, using customer research, market evidence, and commercial insight to influence roadmap priorities and investment decisions.

• Maintain deep fluency in the competitive landscape, market shifts, and relevant technology and regulatory trends, and translate them into positioning, messaging, and go-to-market decisions

• Develop differentiated positioning and messaging that makes complex technical capabilities relevant to enterprise buyers and connects individual products to the Keyfactor Trust Control Plane.

• Lead go-to-market strategy for new products, capabilities, and offers, including validation, pricing and packaging input, launch planning, field readiness, adoption, and post-launch optimization.

• Drive field readiness, equipping Sales and partners to lead outcome-based conversations, differentiate Keyfactor, and navigate complex enterprise buying processes.

• Monitor pipeline, adoption, win rates, launch performance, and competitive outcomes, using the results to identify barriers, recommend action, and improve performance.

• Build and develop a high-performing product marketing team with strong customer orientation, market fluency, product partnership, commercial judgment, and accountability.

Skills and Qualification

• 8+ years of experience in B2B enterprise product marketing, including leadership responsibility for complex, highly technical, or multi-product solutions.

• Demonstrated ability to influence product strategy and roadmap decisions through customer insight, market evidence, competitive intelligence, and commercial judgment.

• Proven success translating technical capabilities into differentiated positioning and leading go-to-market strategy from market validation through launch, adoption, and optimization.

• Strong business acumen and experience in sales-led enterprise environments, using pipeline, adoption, win-loss, and market data to assess performance and identify growth opportunities.

• Track record of building and developing high-performing product marketing teams and increasing the strategic impact of the function.

• Strong cross-functional leadership skills, with the ability to align Product, Sales, Marketing, and Customer Success and drive decisions without direct authority.

• Exceptional research, writing, communication, and presentation skills.

• Experience in cybersecurity, identity, cryptography, cloud infrastructure, or another technical enterprise software category is a significant advantage.

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility .

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect .

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the role:

We are seeking a Software Engineer 3 (SRE) to join our Infrastructure & Reliability Engineering team. This role sits at the center of platform resilience—ensuring high availability, performance, recoverability, and operational maturity across JumpCloud’s production systems.

This is not a traditional operations role.

Our SREs are engineers first: designing automation, building observability frameworks, defining reliability standards, and reducing operational toil through code. You will build and scale cloud-native infrastructure, participate in incident management, and implement reliability best practices across our directory platform and microservices.

What you’ll be doing:

• Design, deploy, and maintain the reliability, availability, and performance of critical JumpCloud systems and APIs across AWS and GCP.

• Operationalize SLIs, SLOs, and error budgets in direct partnership with core application teams.

• Build and refine end-to-end observability across microservices and cloud infrastructure using tools like Datadog.

• Implement actionable monitoring across Golden Signals (Latency, Traffic, Errors, Saturation) to optimize detection (MTTD) and minimize alert fatigue.

• Participate in on-call rotations, incident response, and blameless post-incident reviews to drive continuous systemic improvements.

• Manage and operationalize production Kubernetes (EKS) clusters utilizing GitOps delivery workflows (Argo CD, Kargo).

• Provision and secure multi-cloud infrastructure using modular Terraform (Infrastructure-as-Code).

• Develop and maintain Disaster Recovery (DR) dashboards, runbooks, multi-region failover automation, and validation tests to ensure alignment with defined RTO and RPO targets.

• Eliminate operational toil by writing production-grade Python or Go scripts and automation tools.

• Leverage AI-assisted development tools (Cursor, Claude Code, GitHub Copilot) to accelerate scripting, runbook generation, and incident triage.

We’re looking for:

• 5+ years of professional software engineering experience in SRE, DevOps, or Platform Engineering operating 24⁄7 mission-critical systems.

• Python/Go Proficiency:Hands-on capabilities writing code for SRE tools, custom automation, and cloud integrations.

• Kubernetes Ecosystem: Production experience with Kubernetes cluster operations, container orchestration, and GitOps pipelines (Argo CD).

• Infrastructure as Code: Solid experience writing, maintaining, and modularizing Terraform configurations.

• Cloud Architecture: Direct experience operating cloud workloads on AWS (EKS, IAM, VPC networking, Route53, ALB/NLB) or GCP.

• FinOps & Cost Visibility: Practical experience setting up cost-allocation tagging, resource right-sizing, and building FinOps dashboards to visualize cloud spend.

• Disaster Recovery & Monitoring: Experience building DR dashboards, running failover drills, and configuring monitoring tools to track system health and recovery metrics

• Observability & Incident Management: Practical experience with Datadog (or similar), PagerDuty, alerting hygiene, and working within SLI/SLO frameworks.

• Solid operational experience configuring and troubleshooting production service meshes (Istio or similar) and managing high-availability proxy solutions (HAProxy, NGINX, or similar).

• Problem Solving & Mindset: Strong troubleshooting skills, effective collaboration, and a track record of driving operational efficiency through code.

• A strong team player who helps us live by our core values: building connections, thinking big, and getting 1% better every day.

Preferred Qualifications:

• Experience with CI/CD tools such as GitHub Actions or GitLab Pipelines.

• Basic understanding of chaos engineering principles or testing resilience in staging/production.

• Familiarity with secrets management tools (HashiCorp Vault, AWS Secrets Manager, External Secrets Operator).

• Basic knowledge of DevSecOps tools and scanning/fixing infrastructure-as-code vulnerabilities.

#LI-MS1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role.

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don’t go unaddressed.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”

#LI-Remote #BI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the role:

As we grow the JumpCloud Engineering team, we are hiring a Senior Engineering Manager to lead our EDA, ESE and Machine Learning  development team in India.

You will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution. You will be using AI tools to maximise the potential of the team as well as yourself.

You will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams.

What you’ll be doing:

• As part of the EDA/ESE and ML team, and as part of the engineering team as a whole here at JumpCloud,  you will be responsible for managing and guiding the engineering teams reporting to you.

• Build End-to-End Data Pipeline Architecture: Operationalize the ingestion (Fivetran) and transformation (dbt) layers to move raw CRM (Salesforce) and ERP (NetSuite) data into our central data environment (Snowflake/Databricks) for reliable consumption.

• Lead-to-Cash & Revenue Ops Alignment: Partner with Finance, Sales, and Operations to build unified reporting models spanning pipeline health, ARR, billings, churn, and Customer Lifetime Value (LTV) across Salesforce and NetSuite.

• Data Governance & Modeling Standards: Enforce soft-engineering best practices for analytics (version control, automated testing via dbt, modular data modeling) to guarantee a single source of truth across executive dashboards.

• Executive Stakeholder Management: Serve as a trusted advisor to C-suite leaders, presenting complex financial and operational performance metrics backed by audited data models.

• You will interact effectively with the Staff and Principal engineers to build out features, help drive architecture, define best practices and enable product quality.

• You will have influence over our engineering practices in addition to product strategy and execution.

• As an active member of the engineering leadership team, you will partner with your peers and other teams to build, lead, and inspire a world class engineering organization.

• You will provide technical leadership and oversight of team activities in your areas of expertise.

• You will be responsible for hiring, on-boarding and mentoring a growing and diverse team of high potential team members.

What we are looking for:

• 8+ years in applied ML, including several years managing people and experience with production MLOps environment: versioned training pipelines, evaluation gates, a model registry, and automated promotion to serving

• Experience managing a team of 8 or more members, performance management and building a successful team.

• Experience with tools like  salesforce, netsuite, dbt, fivetran, snowflake, databricks

• Good Understanding on SQL

• Strong understanding of software engineering principles and techniques

• Track record of Software-as-a-Service Ownership, and strong proponent of Reliability Principles

• Hands-on experience working with agile teams

• Ability to work and communicate effectively with other engineering managers, and both technical and non-technical business stakeholders

• Proven ability to thrive in a fast-moving, team-oriented, collaborative environment

• Track record of continuous improvement through innovation, delivery, process development, quality, etc.

• Experience leading geographically diverse engineering teams in today’s remote first work environment

• Exposure to AI Coding agents like Cursor, Claude or Copilot and AI tools like Gemini, Notebook LLM and effective usage of these for day to day work optimization.

• Lead ML engineers and data scientists who ship models to production, not one-off notebooks.

• Set the bar for feature engineering, training, evaluation, serving, and the feedback loop that keeps models accurate as product and threat patterns change.

• Hands-on fluency in Python, scikit-learn / PyTorch / TensorFlow, and large-scale data platforms (Spark, Snowflake, or equivalent); go deep on architecture when a design or incident needs it.

• Partner with product, platform, and security to turn identity, device, and telemetry signals into outcomes such as precision, false-positive rate, and time-to-detect.

• Hire, coach, and sequence work across L3–L5 ICs with clear SLAs, monitoring, rollback, and on-call for model health.

Bonus points:

• Commercial software development in a variety of languages and operating systems technologies (Golang, C++, Python, Java, etc.)

• Strong technical foundation in software engineering design principles

• Strong understanding of statistical and ML concepts including supervised and unsupervised learning, anomaly detection, classification, ranking/scoring, model evaluation, and handling imbalanced datasets.

#LI-PD1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role.

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don’t go unaddressed.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”

#LI-Remote #BI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

What You’ll Be Doing:

• Architect, scale, and continuously improve the reliability, availability, and performance of JumpCloud’s multi-region microservices, APIs, and authentication infrastructure (AWS/GCP).

• Architect, build, and maintain Disaster Recovery (DR) process, multi-region failover automation, and business continuity strategies to ensure rapid recovery against strict RTO and RPO objectives.

• Lead the design and enforcement of SLIs, SLOs, and Error Budget frameworks across multi-disciplinary engineering teams.

• Drive end-to-end observability strategy using Datadog, implementing actionable Golden Signals monitoring to drastically reduce MTTD/MTTR and eliminate alert fatigue.

• Lead on-call escalation, major incident management, and drive strict adherence to 99.99% availability SLAs.

• Facilitate blameless post-incident reviews, executing systemic root-cause remediations to prevent recurring failure modes.

• Architect, manage, and scale production Kubernetes (EKS) clusters, implementing advanced GitOps workflows (Argo CD, Kargo) and deployment patterns.

• Design and maintain modular, enterprise-grade Infrastructure-as-Code using Terraform across multi-account, multi-region cloud environments.

• Design, build, and maintain interactive FinOps and cost-optimization dashboards to provide engineering and leadership teams with actionable insights into multi-cloud spend, unit economics, and resource utilization.

• Eliminate complex operational toil by writing production-grade Python or Go tooling, platform automation, and custom integrations.

• Champion AI-assisted software development workflows (Cursor, Claude Code, GitHub Copilot) to accelerate automation, runbook creation, and incident triage across the team.

• Author operational runbooks, architecture decision records, and mentor mid-level/junior engineers to raise the overall technical bar.

We’re Looking For:

• 8+ years of professional software engineering experience in SRE, DevOps, or Platform Engineering operating 24⁄7 mission-critical, highly available distributed systems.

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent technical discipline.

• Strong Python/Go Capabilities: Advanced software engineering skill set for writing internal SRE platforms, tools, and API integrations.

• Deep Kubernetes Expertise: Hands-on experience with production EKS/GKE cluster lifecycles, ingress/egress, networking, RBAC, and GitOps tooling (Argo CD).

• Advanced IaC & AWS/GCP: Deep Terraform proficiency (module architecture, state management refactoring) across complex multi-account AWS environments (IAM, VPCs, Transit Gateway, ALB/NLB, Route53).

• FinOps & Cost Optimization Leadership:Demonstrated experience driving cloud cost-efficiency strategies, resource right-sizing, cost-allocation tagging, workload optimization, and building FinOps dashboards to embed financial accountability into engineering workflows.

• Disaster Recovery & High Availability: Proven background in designing and testing multi-region Disaster Recovery architectures, automating failover systems, and monitoring recovery health via DR dashboards.

• Observability & Reliability Architecture: Track record of defining SLI/SLOs, managing PagerDuty schedules, and optimizing production observability platforms.

• Experience designing and operating enterprise service meshes (Istio, Linkerd, or similar) and production ingress/proxy systems (HAProxy, NGINX, or similar).

• Technical Mentorship: Demonstrated ability to lead technical discussions, write architectural design docs/RFCs, and mentor engineering peers.

• Strong problem-solving, communication, and collaboration skills with a passion for solving complex distributed systems challenges at scale.

• A strong team player who helps us live by our core values: building connections, thinking big, and getting 1% better every day.

Preferred Qualifications:

• Basic understanding of chaos engineering principles or testing resilience in staging/production.

• Experience with secrets management architectures (Vault, AWS Secrets Manager, External Secrets Operator, Cert-Manager).

• Background in DevSecOps practices, service meshes (Istio), and automated vulnerability remediation within cloud infrastructure code.

• Background supporting identity services, IAM, enterprise directory platforms, or security-focused SaaS solutions.

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role.

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don’t go unaddressed.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”

#LI-Remote #BI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.

Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work. Join us in reimagining the future of HR!

Essential Job Duties

BambooHR is on a mission to set people free to do great work. Our software powers the HR work that small and mid-sized businesses depend on every day. We’re looking for software engineers who use AI to build production-quality software. As a Senior Agentic Software Engineer, you lead complex features that span multiple workstreams, and you shape the technical direction other engineers execute from. You influence what gets built across your product area, working with product, design, and support to shape both what should be built and how to build it.

AI tools and capabilities change rapidly. To stay resilient through change, you prioritize curiosity and continual learning, and you actively apply new best practices. You are accountable for outcomes that reach beyond your own features: the technical direction you set, the engineers you mentor, and the full lifecycle of the work from specification through production.

What You’ll Do

Your work runs through four loops, each building on the last: specifying intent, delegating execution to agents, verifying and integrating their output, and codifying best practices and processes to compound value.

• Shape ambiguous product opportunities into technical direction that other engineers build from.
• Write agent specifications complete enough for a teammate to execute confidently, setting the quality bar for the constraints, acceptance criteria, risks, and tradeoffs they define.
• Apply agentic judgment at the workstream level, setting the example for the team on when to delegate to agents and where human judgment is needed.
• Steer multiple agents through implementation across concurrent workstreams, multiplying what you deliver while keeping engineering judgment and ownership.
• Set the verification bar for a feature or workstream, matching review depth to risk and blast radius and validating with tests, observability, and production-readiness checks.
• Own the full feature lifecycle, from specification through production monitoring, including the correctness, security, maintainability, and customer impact of the work.
• Decide which prompts, agent instructions, repo conventions, test harnesses, and playbooks are worth building to speed up the engineers around you.
• Influence product decisions across your product area, bringing engineering judgment into what gets built.
• Co-create specifications and technical direction with product, design, and support, converging on alignment across your product area.
• Mentor engineers on agentic craft, raising how the team specifies, delegates, and verifies.

What You Need to Get the Job Done

• You will need depth in these areas to lead workstreams, shape technical direction, and raise the engineers around you.
• 5+ years of software engineering experience, with a record of building and shipping customer-facing software in production, including ownership through production monitoring.
• Track record of using AI coding agents to deliver features across parallel workstreams.
• Proficiency in designing systems, data models, and architecture that other engineers build on, including performance and data-flow tradeoffs.
• Demonstrated ability to write agent specifications a teammate can execute confidently, and technical documentation readable by both people and agents.
• Depth in context engineering: structuring repo and task context so agents execute reliably across a team.
• Proven ability to design agent workflows for parallel execution, with human checkpoints throughout.
• Confidence reading unfamiliar code and running root-cause analysis to debug it.
• Demonstrated ability to perform threat-modeling and identify security vulnerabilities: injection, data-handling, and unsafe generated output.
• Fluency setting test design and evaluation standards that others follow.
• Sound judgment managing version control at parallel-workstream scale: branching, reviewing, and integrating concurrent changes safely.
• Track record of setting safe-release and reliability standards: CI/CD, feature flags, staged rollout, and rollback.
• Experience operating and maintaining software in production with observability, metrics, traces, and incident response.
• Proven ability to mentor engineers and influence technical decisions beyond your own features.
• Strong written and verbal communication, including synthesizing technical direction and tradeoffs for technical and non-technical audiences.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!

Title: Corporate Communications Specialist

Location: United States (Remote)

Experience: Mid

Job Function: Marketing

Employment Type: Full-time

Industry: Computer & Network Security

About the position

Keyfactor is seeking a creative, collaborative, and detail-oriented Corporate Communications Specialist to support external communications, social media, and content programs that build brand awareness, strengthen Keyfactor’s reputation, and increase visibility with key audiences.

The ideal candidate is a strong writer and storyteller with experience developing corporate and social content, supporting media relations, and managing communications and editorial workflows. They are comfortable collaborating with internal stakeholders and agency partners, managing multiple priorities, and translating complex cybersecurity and technology topics into clear, engaging content across channels.

Applicants must be legally authorized to work in the United States.

Responsibilities

Corporate Communications & Content

• Draft and edit press releases, blog posts, infographics, award submissions, executive materials, newsletter content, and other external communications in alignment with approved messaging.
• Support media relations activities, including developing briefing materials, coordinating media inquiries and interview logistics, and supporting follow-up with internal stakeholders and agency partners.
• Partner with internal teams and external creative resources to coordinate communications assets and supporting materials.
• Support the awards program in partnership with external PR agency partners and internal stakeholders, including researching opportunities, gathering inputs, coordinating approvals, and supporting submissions.
• Manage the corporate blog editorial calendar, coordinating draft development, reviews, edits, approvals, and publishing.
• Manage the Source newsletter editorial calendar, developing and editing content, coordinating contributions from internal stakeholders, and overseeing review, approval, and publication.

Social Media & Engagement

• Support the execution of global social media strategies that increase brand awareness, audience growth, engagement, and share of voice.
• Manage day-to-day content planning, publishing, channel activity, and community engagement across priority social media platforms.
• Develop social content that translates company news, product launches, market developments, executive perspectives, and complex technical topics into clear, timely, and engaging posts.
• Research social, industry, and cultural trends to identify relevant opportunities for Keyfactor to participate in broader market conversations.
• Manage social publishing, employee advocacy, video distribution, and performance reporting using Oktopost, Wistia, YouTube, and related platforms.
• Support editorial planning and develop social content for Keyfactor executives and subject matter experts.
• Identify timely opportunities to connect executive and subject matter expert perspectives with company milestones, industry developments, current events, and relevant market conversations.
• Monitor social media performance, audience engagement, and content trends and recommend opportunities to optimize content, timing, and distribution.

Employee Advocacy & Brand Awareness

• Support and help scale employee advocacy initiatives that amplify Keyfactor’s brand, thought leadership, and strategic priorities.
• Develop social toolkits, suggested messaging, and supporting assets that make it easier for employees to engage with and amplify Keyfactor content.
• Partner with Brand, Communications, Field and Events, Product Marketing, Demand Generation, and Creative teams to extend the reach and impact of integrated campaigns.
• Support social media amplification for company announcements, research, events, webinars, product launches, and other key brand moments.
• Help maintain brand and messaging consistency across corporate communications, social media, executive content, and employee advocacy programs.

Skills and Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, English, or a related field
• 3+ years of experience managing social media programs for B2B technology, cybersecurity, SaaS, or another complex industry.
• Strong writing and editing skills with the ability to develop clear, engaging content across corporate communications, social media, blogs, newsletters, and executive materials.
• Strong understanding of major social media platforms and an interest in evolving social trends, audience behaviors, and content formats.
• Experience managing editorial calendars, content workflows, approvals, and multiple concurrent projects.
• Strong research skills and curiosity about the cybersecurity, technology, media, and broader business landscape.
• Ability to translate complex or technical information into clear, accessible content for different audiences and channels.
• Strong organizational and project management skills with careful attention to detail.
• Ability to collaborate effectively with internal stakeholders, executives, subject matter experts, creative teams, and external agency partners.
• Ability to interpret basic communications and social media performance data and use insights to recommend improvements.

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility .

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect .

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice