Writing.io Jobs

About the Role:

Tubi is looking for a Director, Consumer & Brand Communications to help shape how one of the fastest-growing entertainment platforms shows up in culture.

Reporting to the VP, Communications, this leader will own communications strategy across Tubi’s brand, consumer, and platform storytelling: connecting what Tubi is building and marketing to the conversations, communities, and cultural moments that matter to audiences.

We’re looking for someone who can move fluidly between strategy and creativity, planned campaigns and real-time culture, earned media and emerging forms of influence. Someone who asks, “Why would anyone care?” and “What is uniquely Tubi about this?” before “What’s the PR plan?” Someone who can work upstream with Brand, Product, Social, Content, and other partners to help find the story before the campaign is formed.

The right person deeply understands how earned attention works today. They know how to tell a story that can travel through journalists, creators, communities, social conversation, partnerships, and unexpected cultural moments: and how those channels can work together to change what people understand about a brand.

This is a hybrid role based out of our Los Angeles or New York office. You must be willing to travel to our office 2-3 days/week.

What You’ll Do:

• Shape Tubi’s consumer and brand narrative. Develop and lead communications strategies that translate Tubi’s brand, audience, and business priorities into stories people care about.
• Help build a consistent external understanding of what makes Tubi differentiated and why it matters now.
• Partner closely with Brand and cross-functional teams at the earliest stages of campaign development.
• Identify the cultural insights and earned premises before execution begins, helping answer, “What’s the story?” “Why now?” “Why Tubi?”
• Originate and shape earned-first ideas that can break through: distinguish between an activation that can generate content and an idea press and fans will actually talk about.
• Help ensure Tubi is an active and ongoing participant in culture by building a disciplined approach to proactive and reactive cultural opportunities.
• Identify moments where Tubi has the right to participate in the conversation and move quickly alongside Social, Brand, Talent, and Agency Partners to turn those opportunities into meaningful attention.
• Lead consumer-facing product storytelling by translating Tubi’s product and platform innovation into compelling consumer stories.
• Connect new features and experiences into broader shifts in how people discover, watch, and share entertainment.
• Expand the definition of earned media at Tubi in order to continually evolve where and how Tubi earns attention.
• Develop relationships and ideas across traditional consumer and entertainment media as well as creators, newsletters, Substack, podcasts, communities, and emerging cultural voices.
• Turn audience insights into storytelling by working with research, analytics, and finance teams to identify behaviors, trends, and data that can fuel consumer narratives and fan participation.
• Lead agencies toward better work by setting clear strategic briefs and expectations for agency partners.
• Help build integrated campaigns across One Tubi Marketing team so consumer storytelling contributes to a larger, coherent Tubi narrative.
• Measure what matters and define success beyond clips and impressions.

Your Background:

• 10+ years of experience in consumer communications, public relations, cultural marketing, or related fields, ideally spanning entertainment, technology, media, or consumer brands.
• A track record of developing and executing earned-first ideas and consumer campaigns that generated conversation, not just coverage.
• Strong cultural instincts and curiosity about entertainment, creators, fandoms, and how audiences discover and share what they love.
• Excellent news judgment and an intuitive understanding of what makes an idea interesting to journalists and consumers.
• Fluency across traditional earned media and newer channels of influence, with a point of view on how communications is changing.
• Ability to translate product innovation and technology features into accessible, human stories.
• Strong storytelling and strategic writing skills.
• Experience leading agency partners through ambiguity, competing priorities, and fast-moving news cycles.
• Collaborative instincts and the confidence to challenge ideas constructively when the earned premise isn’t there.

#LI-MJ1

#LI-Hybrid

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is listed annually below. This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents.

High cost labor markets such as but not limited to Los Angeles, New York City, and San Francisco

$160,500—$229,300 USD

Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized here, covers the majority of all US employee benefits.  The following distinctions below outline the differences between the Tubi and FOX benefits:

• For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
• For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
• For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX’s short-term disability policy. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
• For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.

About Tubi:

Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world’s largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that’s transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

We are at an inflection point in our journey. Our platform now serves tens of thousands of learners, demand for AI skills is accelerating, and we are investing seriously in the product and technology that will take us to the next stage of scale. This is a role for someone who wants to build the product that gets more people into transformative learning, and upskill people with critical data and AI skills faster.

The Role

We are looking for a Lead Product Manager to own Prescribe: the product that helps a prospective learner find the right programme for their skills and their employer’s goals, then takes them to a confident commitment and a successful start. You will be the strategic counterpart to a Senior Engineering Manager, working alongside design and data, and closely with our go-to-market and fulfilment teams.

Growth at Multiverse means getting more people from first interest to a confident start, and it is a product problem, not a marketing problem. You will own the conversion metrics, set the strategy, run the experiments, and drive the outcomes. AI will drive much of the improvement, and you will decide where it helps.

As a Lead, you will work regularly with the most senior leaders across the company. You will report to the Single Threaded Leader for Diagnose & Prescribe and will not manage other product managers. The role is based in London, hybrid, three days a week in the office.

What You’ll Own

AI-native product experiences

• Shape new conversational, AI-first experiences that help learners and customers understand the best programme for their skills and career development.

• Decide where AI genuinely improves a match and where it only adds noise, and build the evaluation and guardrails that keep it trustworthy in front of real users.

• Turn learner and customer behaviour into product direction.

Prescription and eligibility

• Own the logic that connects a learner’s skills to a programme and to a customer’s levy funding, where mistakes carry a real financial and regulatory cost.

• Work with Legal, Compliance and Fulfilment to make eligibility and compliance rules configurable and explainable, so business owners can change them without a rebuild.

• Make every recommendation something a learner and a customer can understand and challenge.

Recommendation, commitment and finalisation

• Own the journey from recommendation to a learner committing and starting.

• Identify high-leverage drop-off points and own the experimentation roadmap.

• Design product interventions that adapt to learner needs and behaviour and shorten the time to a confident start.

• Collaborate with GTM, Operations and Data teams to improve attribution and the quality of what enters the funnel.

Metrics and experimentation

• Own conversion from prospect to committed learner, with retention and programme fit as the guardrails.

• Champion a culture of hypothesis-led, structured experimentation.

Cross-functional Leadership

• Co-own the strategy and roadmap with your Senior Engineering Manager, with disagreement surfaced early and alignment as your shared deliverable.

• Involve GTM, Fulfilment and Support before changes ship. They run what we build, so know their biggest pain points.

• Author the narratives the group needs, from the press release and FAQ (PRFAQ) for your area to the sales-facing briefing for a launch.

• Represent Prescribe in roadmap conversations with senior leadership.

What We’re Looking For

The best candidates will have owned a growth-critical product before, ideally in a B2B or ideally a B2B2C context. You should have hands-on experience shipping AI-powered features and the ability to navigate complexity without losing sight of the learner.

Must-have experience:

• Substantial experience as a PM with a track record of improving measurable growth metrics (acquisition, activation, retention, automation).

• Confidence with data: pulling analysis, running cohort studies, and building dashboards.

• Experience designing and running rigorous A/B and multivariate experiments.

• Strong instincts for user experience and a focus on sustainable long-term strategies.

• Ability to build alignment across cross-functional teams without formal authority, including with commercial, GTM and operations counterparts.

• Hands-on experience building products using AI/LLMs to generate or personalise content.

• AI Builder mindset with experience of using AI as your engine to drive repeatable and automated systems, processes and artefacts that create step changes in performance and efficiencies.

Strong signals we look for:

• Familiarity with product-led growth (PLG) in a B2B context.

• Experience designing personalisation systems, including data models and trigger logic.

• Previous work in a company that has scaled from hundreds to thousands of users.

• A point of view on where AI genuinely improves outcomes versus creating noise.

• A bonus if you’ve done this in a regulated environment, such as funding, eligibility or compliance-heavy products. Knowledge of UK apprenticeships and the levy is an additional plus.

How you work:

• Solve for Customer Value: You’re direct about data, even when it challenges existing priorities.

• Drivers, Not Passengers: You think in systems, take completion seriously, and raise bad news as quickly as good.

• Be Decisive, Even in Ambiguity: You’re comfortable with ambiguity and define structure in new spaces.

• AI to Deliver Outcomes: You have a bias for action (ship, measure, iterate) and ask “how would AI help do this?” before scoping the work.

Not for you if:

This role won’t fit if you’d rather write specs than stay close to the data, the design, and the customer. It also won’t fit if you see AI as a productivity tweak rather than a step change in how a product team works. And it needs someone who renegotiates scope out loud when it’s wrong, not someone who absorbs it and hopes it works out.

What We Offer

• The opportunity to work on a product that genuinely changes economic trajectories.

• A team that takes craft seriously and holds a high bar.

• Direct access to senior leadership and meaningful influence over product direction.

• A place in a company rebuilding itself as product-powered and AI-native, where you help define the result rather than inherit it.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme- you’ll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that’s transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

We are at an inflection point in our journey. Our platform now serves tens of thousands of learners, demand for AI skills is accelerating, and we are investing seriously in the product and technology that will take us to the next stage of scale. This is a role for someone who wants to build the product that gets more people into transformative learning, and upskill people with critical data and AI skills faster.

The Role

We are looking for a Lead Product Manager to own Prescribe: the product that helps a prospective learner find the right programme for their skills and their employer’s goals, then takes them to a confident commitment and a successful start. You will be the strategic counterpart to a Senior Engineering Manager, working alongside design and data, and closely with our go-to-market and fulfilment teams.

Growth at Multiverse means getting more people from first interest to a confident start, and it is a product problem, not a marketing problem. You will own the conversion metrics, set the strategy, run the experiments, and drive the outcomes. AI will drive much of the improvement, and you will decide where it helps.

As a Lead, you will work regularly with the most senior leaders across the company. You will report to the Single Threaded Leader for Diagnose & Prescribe and will not manage other product managers. The role is based in London, hybrid, three days a week in the office.

What You’ll Own

AI-native product experiences

• Shape new conversational, AI-first experiences that help learners and customers understand the best programme for their skills and career development.

• Decide where AI genuinely improves a match and where it only adds noise, and build the evaluation and guardrails that keep it trustworthy in front of real users.

• Turn learner and customer behaviour into product direction.

Prescription and eligibility

• Own the logic that connects a learner’s skills to a programme and to a customer’s levy funding, where mistakes carry a real financial and regulatory cost.

• Work with Legal, Compliance and Fulfilment to make eligibility and compliance rules configurable and explainable, so business owners can change them without a rebuild.

• Make every recommendation something a learner and a customer can understand and challenge.

Recommendation, commitment and finalisation

• Own the journey from recommendation to a learner committing and starting.

• Identify high-leverage drop-off points and own the experimentation roadmap.

• Design product interventions that adapt to learner needs and behaviour and shorten the time to a confident start.

• Collaborate with GTM, Operations and Data teams to improve attribution and the quality of what enters the funnel.

Metrics and experimentation

• Own conversion from prospect to committed learner, with retention and programme fit as the guardrails.

• Champion a culture of hypothesis-led, structured experimentation.

Cross-functional Leadership

• Co-own the strategy and roadmap with your Senior Engineering Manager, with disagreement surfaced early and alignment as your shared deliverable.

• Involve GTM, Fulfilment and Support before changes ship. They run what we build, so know their biggest pain points.

• Author the narratives the group needs, from the press release and FAQ (PRFAQ) for your area to the sales-facing briefing for a launch.

• Represent Prescribe in roadmap conversations with senior leadership.

What We’re Looking For

The best candidates will have owned a growth-critical product before, ideally in a B2B or ideally a B2B2C context. You should have hands-on experience shipping AI-powered features and the ability to navigate complexity without losing sight of the learner.

Must-have experience:

• Substantial experience as a PM with a track record of improving measurable growth metrics (acquisition, activation, retention, automation).

• Confidence with data: pulling analysis, running cohort studies, and building dashboards.

• Experience designing and running rigorous A/B and multivariate experiments.

• Strong instincts for user experience and a focus on sustainable long-term strategies.

• Ability to build alignment across cross-functional teams without formal authority, including with commercial, GTM and operations counterparts.

• Hands-on experience building products using AI/LLMs to generate or personalise content.

• AI Builder mindset with experience of using AI as your engine to drive repeatable and automated systems, processes and artefacts that create step changes in performance and efficiencies.

Strong signals we look for:

• Familiarity with product-led growth (PLG) in a B2B context.

• Experience designing personalisation systems, including data models and trigger logic.

• Previous work in a company that has scaled from hundreds to thousands of users.

• A point of view on where AI genuinely improves outcomes versus creating noise.

• A bonus if you’ve done this in a regulated environment, such as funding, eligibility or compliance-heavy products. Knowledge of UK apprenticeships and the levy is an additional plus.

How you work:

• Solve for Customer Value: You’re direct about data, even when it challenges existing priorities.

• Drivers, Not Passengers: You think in systems, take completion seriously, and raise bad news as quickly as good.

• Be Decisive, Even in Ambiguity: You’re comfortable with ambiguity and define structure in new spaces.

• AI to Deliver Outcomes: You have a bias for action (ship, measure, iterate) and ask “how would AI help do this?” before scoping the work.

Not for you if:

This role won’t fit if you’d rather write specs than stay close to the data, the design, and the customer. It also won’t fit if you see AI as a productivity tweak rather than a step change in how a product team works. And it needs someone who renegotiates scope out loud when it’s wrong, not someone who absorbs it and hopes it works out.

What We Offer

• The opportunity to work on a product that genuinely changes economic trajectories.

• A team that takes craft seriously and holds a high bar.

• Direct access to senior leadership and meaningful influence over product direction.

• A place in a company rebuilding itself as product-powered and AI-native, where you help define the result rather than inherit it.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme- you’ll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that’s transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

We are at an inflection point in our journey. Our platform now serves tens of thousands of learners, demand for AI skills is accelerating, and we are investing seriously in the product and technology that will take us to the next stage of scale. This is a role for someone who wants to build the product that gets more people into transformative learning, and upskill people with critical data and AI skills faster.

The Role

We are looking for a Lead Product Manager to own Prescribe: the product that helps a prospective learner find the right programme for their skills and their employer’s goals, then takes them to a confident commitment and a successful start. You will be the strategic counterpart to a Senior Engineering Manager, working alongside design and data, and closely with our go-to-market and fulfilment teams.

Growth at Multiverse means getting more people from first interest to a confident start, and it is a product problem, not a marketing problem. You will own the conversion metrics, set the strategy, run the experiments, and drive the outcomes. AI will drive much of the improvement, and you will decide where it helps.

As a Lead, you will work regularly with the most senior leaders across the company. You will report to the Single Threaded Leader for Diagnose & Prescribe and will not manage other product managers. The role is based in London, hybrid, three days a week in the office.

What You’ll Own

AI-native product experiences

• Shape new conversational, AI-first experiences that help learners and customers understand the best programme for their skills and career development.

• Decide where AI genuinely improves a match and where it only adds noise, and build the evaluation and guardrails that keep it trustworthy in front of real users.

• Turn learner and customer behaviour into product direction.

Prescription and eligibility

• Own the logic that connects a learner’s skills to a programme and to a customer’s levy funding, where mistakes carry a real financial and regulatory cost.

• Work with Legal, Compliance and Fulfilment to make eligibility and compliance rules configurable and explainable, so business owners can change them without a rebuild.

• Make every recommendation something a learner and a customer can understand and challenge.

Recommendation, commitment and finalisation

• Own the journey from recommendation to a learner committing and starting.

• Identify high-leverage drop-off points and own the experimentation roadmap.

• Design product interventions that adapt to learner needs and behaviour and shorten the time to a confident start.

• Collaborate with GTM, Operations and Data teams to improve attribution and the quality of what enters the funnel.

Metrics and experimentation

• Own conversion from prospect to committed learner, with retention and programme fit as the guardrails.

• Champion a culture of hypothesis-led, structured experimentation.

Cross-functional Leadership

• Co-own the strategy and roadmap with your Senior Engineering Manager, with disagreement surfaced early and alignment as your shared deliverable.

• Involve GTM, Fulfilment and Support before changes ship. They run what we build, so know their biggest pain points.

• Author the narratives the group needs, from the press release and FAQ (PRFAQ) for your area to the sales-facing briefing for a launch.

• Represent Prescribe in roadmap conversations with senior leadership.

What We’re Looking For

The best candidates will have owned a growth-critical product before, ideally in a B2B or ideally a B2B2C context. You should have hands-on experience shipping AI-powered features and the ability to navigate complexity without losing sight of the learner.

Must-have experience:

• Substantial experience as a PM with a track record of improving measurable growth metrics (acquisition, activation, retention, automation).

• Confidence with data: pulling analysis, running cohort studies, and building dashboards.

• Experience designing and running rigorous A/B and multivariate experiments.

• Strong instincts for user experience and a focus on sustainable long-term strategies.

• Ability to build alignment across cross-functional teams without formal authority, including with commercial, GTM and operations counterparts.

• Hands-on experience building products using AI/LLMs to generate or personalise content.

• AI Builder mindset with experience of using AI as your engine to drive repeatable and automated systems, processes and artefacts that create step changes in performance and efficiencies.

Strong signals we look for:

• Familiarity with product-led growth (PLG) in a B2B context.

• Experience designing personalisation systems, including data models and trigger logic.

• Previous work in a company that has scaled from hundreds to thousands of users.

• A point of view on where AI genuinely improves outcomes versus creating noise.

• A bonus if you’ve done this in a regulated environment, such as funding, eligibility or compliance-heavy products. Knowledge of UK apprenticeships and the levy is an additional plus.

How you work:

• Solve for Customer Value: You’re direct about data, even when it challenges existing priorities.

• Drivers, Not Passengers: You think in systems, take completion seriously, and raise bad news as quickly as good.

• Be Decisive, Even in Ambiguity: You’re comfortable with ambiguity and define structure in new spaces.

• AI to Deliver Outcomes: You have a bias for action (ship, measure, iterate) and ask “how would AI help do this?” before scoping the work.

Not for you if:

This role won’t fit if you’d rather write specs than stay close to the data, the design, and the customer. It also won’t fit if you see AI as a productivity tweak rather than a step change in how a product team works. And it needs someone who renegotiates scope out loud when it’s wrong, not someone who absorbs it and hopes it works out.

What We Offer

• The opportunity to work on a product that genuinely changes economic trajectories.

• A team that takes craft seriously and holds a high bar.

• Direct access to senior leadership and meaningful influence over product direction.

• A place in a company rebuilding itself as product-powered and AI-native, where you help define the result rather than inherit it.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme- you’ll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

Obsidian Security is a global leader in cyber security protecting the SaaS and non-human identity layer modern enterprises run on — from Salesforce and Snowflake to the AI agents now deployed inside them. The Obsidian Security platform gives unified visibility into every human and machine identity, app, and integration across their SaaS estate, detects identity-based and supply chain attacks in real time, and enforces least-privilege access before it’s exploited. Trusted by major Fortune 500 companies T-Mobile, Workday, Snowflake, and S&P Global, Obsidian ranked No. 95 on the 2025 Deloitte Technology Fast 500™, growing nearly 1000% from 2021–2024 — helping CISOs turn an unmonitored attack surface into one they can govern with confidence. Obsidian has also been recognized by Forbes as America’s Best Startup Employers in 2026.

In August 2026, Obsidian raised $85 million in Series D financing led by Crescent Cove Advisors, with participation from existing investors including Greylock Partners, Menlo Ventures, Norwest Venture Partners, IVP, Wing Ventures, and GV — pushing Obsidian’s valuation to $1.1 billion, crossing into unicorn status. Obsidian is using the funding to deepen its R&D in agentic AI security and extend its platform as the standard for governing what AI agents can access and do inside third-party applications.

With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and fresh capital from its Series D behind it, Obsidian is scaling rapidly toward long-term growth and IPO readiness.

Team: Global Services & Delivery

Location:[Remote / Hybrid - NYC, NY/Dallas, TX/Philadelphia, PA

About the Role:

Obsidian Security protects organizations against threats across their SaaS and identity environments. We’re looking for a hands-on technical leader to run customer support and lead a team of five support engineers.

You will be Obsidian’s technical lead for complex customer support issues: helping engineers investigate difficult cases, taking ownership of critical escalations, and working with Product and Engineering to drive them to resolution. You will also manage the team day-to-day, coaching engineers, setting priorities, maintaining coverage, and building a consistently strong customer experience.

As we introduce automation and agentic AI into support, you will help the team adopt new ways of working and use what you learn from customer issues to improve those systems. This role is suited to someone who enjoys both solving hard technical problems and developing the people who solve them.

What you’ll do

• Lead, coach, and develop a team of five support engineers, including performance management, career growth, and hiring as the team evolves.
• Own the support team’s daily operation: case prioritization, workload, coverage, escalation paths, quality standards, and customer communication.
• Serve as the technical lead for complex and high-priority escalations. Investigate issues alongside the team, form clear technical assessments, and coordinate resolution with Product and Engineering.
• Build deep expertise in Obsidian’s platform and the SaaS, identity, API, and security environments our customers rely on.
• Raise the team’s technical capability through case reviews, troubleshooting guidance, documentation, and coaching.
• Represent support in critical customer situations, providing clear updates, setting expectations, and maintaining ownership through resolution.
• Identify recurring issues and work with Product and Engineering on product fixes, better diagnostics, and improvements to the support experience.
• Partner with the team building our agentic AI systems to introduce new capabilities into support, train engineers, and provide feedback from real customer cases.
• Track support quality, resolution time, SLA performance, customer satisfaction, and the impact of automation; use those measures to improve how the team operates.

What we’re looking for

• Significant hands-on experience supporting a complex B2B SaaS, cybersecurity, identity, or infrastructure product.
• Strong technical troubleshooting skills, including the ability to investigate ambiguous issues, work across APIs and integrations, interpret logs and product behavior, and engage Engineering effectively.
• Experience leading a small technical team, either as a people manager or as a technical lead with meaningful coaching and operational responsibility.
• Sound judgment during customer escalations, with the ability to balance technical investigation, urgency, and clear communication.
• A track record of developing engineers and improving team practices while staying close to the technical work.
• Comfort using support metrics to identify problems and improve quality and efficiency.
• Interest in applying automation and AI to support workflows, with a practical understanding of where human judgment remains essential.

Nice to have

• Experience with SaaS security, identity, OAuth, SAML, or enterprise application integrations.
• Experience leading support for security incidents or other time-sensitive customer issues.
• Experience introducing automation, AI, or self-service capabilities into a support team.

Employee Benefits

Our competitive benefits packages are designed to support our employees’ well-being, both at work and at home.  Our US based employees enjoy:

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

Pay Transparancy

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.

At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.  If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com

Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.

Base Salary Range

$165,000—$199,000 USD

Employee Benefits:

Our competitive benefits packages are designed to support our employees’ well-being, both at work and at home.  Our US based employees enjoy:

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

Obsidian Security is a global leader in cyber security protecting the SaaS and non-human identity layer modern enterprises run on — from Salesforce and Snowflake to the AI agents now deployed inside them. The Obsidian Security platform gives unified visibility into every human and machine identity, app, and integration across their SaaS estate, detects identity-based and supply chain attacks in real time, and enforces least-privilege access before it’s exploited. Trusted by major Fortune 500 companies T-Mobile, Workday, Snowflake, and S&P Global, Obsidian ranked No. 95 on the 2025 Deloitte Technology Fast 500™, growing nearly 1000% from 2021–2024 — helping CISOs turn an unmonitored attack surface into one they can govern with confidence. Obsidian has also been recognized by Forbes as America’s Best Startup Employers in 2026.

In August 2026, Obsidian raised $85 million in Series D financing led by Crescent Cove Advisors, with participation from existing investors including Greylock Partners, Menlo Ventures, Norwest Venture Partners, IVP, Wing Ventures, and GV — pushing Obsidian’s valuation to $1.1 billion, crossing into unicorn status. Obsidian is using the funding to deepen its R&D in agentic AI security and extend its platform as the standard for governing what AI agents can access and do inside third-party applications.

With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and fresh capital from its Series D behind it, Obsidian is scaling rapidly toward long-term growth and IPO readiness.

Team: Global Services & Delivery

Location:[Remote / Hybrid - NYC, NY/Dallas, TX/Philadelphia, PA

About the Role:

Obsidian Security protects organizations against threats across their SaaS and identity environments. We’re looking for a hands-on technical leader to run customer support and lead a team of five support engineers.

You will be Obsidian’s technical lead for complex customer support issues: helping engineers investigate difficult cases, taking ownership of critical escalations, and working with Product and Engineering to drive them to resolution. You will also manage the team day-to-day, coaching engineers, setting priorities, maintaining coverage, and building a consistently strong customer experience.

As we introduce automation and agentic AI into support, you will help the team adopt new ways of working and use what you learn from customer issues to improve those systems. This role is suited to someone who enjoys both solving hard technical problems and developing the people who solve them.

What you’ll do

• Lead, coach, and develop a team of five support engineers, including performance management, career growth, and hiring as the team evolves.
• Own the support team’s daily operation: case prioritization, workload, coverage, escalation paths, quality standards, and customer communication.
• Serve as the technical lead for complex and high-priority escalations. Investigate issues alongside the team, form clear technical assessments, and coordinate resolution with Product and Engineering.
• Build deep expertise in Obsidian’s platform and the SaaS, identity, API, and security environments our customers rely on.
• Raise the team’s technical capability through case reviews, troubleshooting guidance, documentation, and coaching.
• Represent support in critical customer situations, providing clear updates, setting expectations, and maintaining ownership through resolution.
• Identify recurring issues and work with Product and Engineering on product fixes, better diagnostics, and improvements to the support experience.
• Partner with the team building our agentic AI systems to introduce new capabilities into support, train engineers, and provide feedback from real customer cases.
• Track support quality, resolution time, SLA performance, customer satisfaction, and the impact of automation; use those measures to improve how the team operates.

What we’re looking for

• Significant hands-on experience supporting a complex B2B SaaS, cybersecurity, identity, or infrastructure product.
• Strong technical troubleshooting skills, including the ability to investigate ambiguous issues, work across APIs and integrations, interpret logs and product behavior, and engage Engineering effectively.
• Experience leading a small technical team, either as a people manager or as a technical lead with meaningful coaching and operational responsibility.
• Sound judgment during customer escalations, with the ability to balance technical investigation, urgency, and clear communication.
• A track record of developing engineers and improving team practices while staying close to the technical work.
• Comfort using support metrics to identify problems and improve quality and efficiency.
• Interest in applying automation and AI to support workflows, with a practical understanding of where human judgment remains essential.

Nice to have

• Experience with SaaS security, identity, OAuth, SAML, or enterprise application integrations.
• Experience leading support for security incidents or other time-sensitive customer issues.
• Experience introducing automation, AI, or self-service capabilities into a support team.

Employee Benefits

Our competitive benefits packages are designed to support our employees’ well-being, both at work and at home.  Our US based employees enjoy:

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

Pay Transparancy

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.

At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.  If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com

Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.

Base Salary Range

$165,000—$199,000 USD

Employee Benefits:

Our competitive benefits packages are designed to support our employees’ well-being, both at work and at home.  Our US based employees enjoy:

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

Company Description

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza’s Access Graph platform maps an organization’s entire identity ecosystem  across users, groups, roles, policies, permissions, and resources  providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza’s AI-native Access Graph with ServiceNow’s AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents.  For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description

This role requires 3 days in office in Redwood City.

We are looking for a passionate Senior Staff (Tech Lead) Software Engineer who will play a key role in designing, developing, and maintaining product features of our IAM platform for our Integrations. You will collaborate closely with cross-functional teams to implement robust and scalable solutions that meet the evolving needs of our customers.

The Integrations team builds the services which ingest data from external integrations (e.g. AWS, Okta) into the Veza platform, enabling Veza’s suite of next-gen features across our wide and growing array of supported integrations. You will be exposed to a breadth of software products and have the opportunity to dig deep into large and complex data systems as you determine an efficient, yet comprehensive way to represent each integration’s unique access relationships in Veza’s data model. You will also drive the scalable way of adding integrations leveraging the latest AI/ML models.

Veza can only do what its integrations enable; you will work closely with all other engineering teams as you enable them to consume your integrations’ data and provide advanced tools to allow our customers to easily manage their entire Enterprise ecosystem.

What you will do

• Design, develop, and build integrations with services like AWS, GCP, Azure and resources like Box, Hashicorp, Databricks. These integrations have to be built ensuring high performance, scalability, and reliability.
• Lead a team of backend software engineers, providing mentorship and guidance to help them grow their skills and expertise.
• Drive the technical direction for assigned projects,defining architecture, design patterns, best practices and leveraging the latest AI/ML models for integrations.
• Partner with Product, Solutions Engineering, Support, and customers to translate requirements into connector designs and prioritize the integration roadmap.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Typically requires a minimum of 12 years of related experience; or an advanced degree with 8 years in backend software development, with a focus on data modeling, management, identity, security, or related areas.
• Strong proficiency in one or more programming languages, such as Golang, Java.
• Experience designing and implementing RESTful APIs and microservices architectures.
• Experience in optimization, building of databases, storage layers, or distributed systems.
• Experience with building pluggable modular software that allows code decouplings.
• Experience with cloud platforms, such as AWS, Azure, or Google Cloud Platform.
• Knowledge of database technologies (SQL and NoSQL), caching mechanisms, and distributed systems.
• Excellent problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you’d like to apply and need adjustments made, you can let us know in your application.

Location: Flexible, remote or hybrid, US or Toronto (East Coast TZ)

About the role

As a Lead Medical Writer, you will take ownership of delivering high-quality, scientifically accurate content across a range of Oncology focused medical communications projects (congress activities, manuscripts, abstracts, posters, plain language summaries) transforming complex data into clear, engaging stories for healthcare professionals. You will lead multiple accounts, ensuring editorial excellence from initial planning through to final review. You will guide and support writers, manage content allocation, and play an active role in strategic client interactions. You will benefit from a clear, structured career pathway, with the opportunity to progress to Associate Scientific Director and beyond as you continue to expand your scientific, strategic and leadership skills. Your expertise will be key to maintaining high quality standards and driving successful outcomes for our clients.

What you’ll do

• Act as a lead writer and client contact for assigned accounts
• Develop content, working closely with your assigned project team to ensure quality editorial implementation of all assigned-client programs
• Effectively and proactively communicate with the editorial, client, vendor and project teams to ensure projects are completed on time and budget
• Briefing, reviewing, guidance and direction to less experienced writers in account team​
• Provide high‑quality scientific oversight for assigned large/complex projects or a workstream
• Drive project delivery and champions processes both internal and external (including compliance)​
• Provide business development support, investigate, conceptualise, and strategize new medical communications projects and publications to support the assigned-clients needs and opportunities
• Represent Avalere Health at client meetings, advisory boards, speaker-training meetings, business development initiatives

About you

• Degree in the life sciences; PharmD or PhD advantageous
• Ideally 3 years+ experience in medical or scientific writing within a healthcare consultancy or medical communications agency
• Proven experience in the development of scientific content across a varied range of therapeutic areas, Oncology expertise is advantageous but not essential
• Demonstrated ability to manage a variety of scientific content types, including publications, and review content for accuracy and flow
• Proven experience in project ownership and problem-solving, with the ability to work proactively in a collaborative team environment
• Strong client communication skills and the ability to serve as a reliable point of contact for clients and external experts
• Ability to provide leadership and mentoring to junior writers
• Experience managing client relationships and serving as a key point of contact
• Familiarity with compliance and regulatory guidelines for medical communications

$110,000 - $125,000 a year

We are committed to offering a competitive and fair salary that reflects your location, skills and the experience you will bring to our team. Salary ranges posted are dependent upon experience.

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy noticebefore applying to Avalere Health.

We may use AI tools to support elements of the hiring process, such as reviewing applications, analyzing CV/resumes, assessing responses, or transcribing interviews. These tools assist our Talent team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please review our candidate privacy policy.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

We’re looking for an AI-native support leader to own and evolve our customer support function. This role sits at the intersection of support, customers, and engineering. The person in this seat is obsessed with the customer experience, thinks in patterns rather than tickets, and treats every support interaction as a signal that can shorten time to value, prevent the next escalation, and move the needle on retention and growth.

This role follows a hybrid work model based on proximity to our office locations. Employees who live within 75 miles of our Midtown NYC or Downtown Austin office are required to work onsite 1–2 days per week. Employees who live outside a 75-mile radius of both offices are eligible for fully remote work.

What You’ll Do

• Lead and develop a high-performing support team, building an operating model that uses AI tools to triage, resolve, and route cases faster, without losing the human judgment high value customers need for complex issues.
• Relentless focus on reducing time to value and removing friction at every touchpoint.
• Identify and remove internal blockers that slow the team down, whether that’s tooling, process, staffing, or cross-team handoffs.
• Partner closely with Product on the support roadmap, feeding customer signal into prioritization and closing the loop on shipped fixes.
• Analyze support case data to identify patterns and emerging trends, and work directly with Engineering to get ahead of issues before they escalate or repeat at scale.
• Build and maintain an escalation management process that catches risk early and keeps the right stakeholders informed.
• Get on calls with customers regularly, this is not a desk-only leadership role. Show up for high-value or high-risk conversations, listen first, and use what you hear to improve the broader system.
• Partner with CSMs and Account teams to align support strategy with account health, renewal conversations, and expansion opportunities.
• Define and track the metrics that matter CSAT, time to resolution, time to value, escalation rate and tie support performance directly to NRR and GRR outcomes.
• Champion a culture of customer obsession across the team: hire, coach, and develop support professionals who listen well and advocate hard for the customer.

Required Qualifications:

• Experience leading a support, customer success, or technical services team, with a track record of measurably improving customer experience metrics.
• Genuine fluency with AI tools in a support context, implementing or scaling AI-assisted triage, drafting, knowledge retrieval, or case deflection, and you understand both the upside and the limits.
• Strong analytical instincts: comfortable digging into case data to find root causes and trends, not just closing tickets.
• Collaborative, cross-functional operating style to build real partnerships with Product, Engineering, and GTM teams rather than working in a silo.
• Excellent listening skills and genuine comfort being customer-facing, including joining live calls when it matters.
• A clear grasp of how support work connects to revenue outcomes like NRR and GRR
• Strong people leadership skills hiring, coaching, performance management, with a customer centric culture centered on the customer.

Preferred Qualifications:

• Experience in cybersecurity.
• Familiarity with support and CS tooling (e.g., Salesforce, ServiceCloud & Zendesk, Zapier, Claude, Snowflake, Python) and experience integrating AI copilots or agents into those workflows.
• Experience building or scaling a support function through a period of growth.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $170,000 - $185,000 USD (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you’d like to apply and need adjustments made, you can let us know in your application.

About The Role

The Associate Creative Director, Copy (ACD, Copy) works with teams of art directors, copywriters, and strategists to conceive and execute a variety of communication projects through a wide range of media. The Associate Creative Director is responsible for ensuring that design, copy and UX are greater than the sum of their parts and ladder up to strategic insights on all projects that they lead.

The ideal ACD Copy candidate will have extensive Pharmaceutical Advertising Agency experience.

What You’ll Do

• Deliver breakthrough creative work, while influencing your peers
• Lead projects from conception to completion
• Understand strategic and financial goals for clients and Avalere Health
• Master the clinical data and competitive landscape associated with your brands/account
• Actively participate in staffing and evaluating the scope of work
• Champion creativity by frequently sharing inspiring work
• Develop and/or strengthen client relationships
• Share the spotlight so that junior creatives can shine
• Manage delegation and workflow on multiple projects/brands
• Empower others to reach their full potential
• Manage multiple teams and multiple work streams efficiently, effectively, and profitably
• Communicate actively with project teams to keep deliverables on track and on schedule

About You

• Bachelor’s Degree in advertising, marketing, writing or equivalent area of study (preferred but not required)
• Experience in leading teams and mentoring junior creatives
• Minimum 9 years creative copywriting experience, with at least 3 years in writing for pharma
• Pharmaceutical and/or medical device experience required
• Demonstrates ability to direct writing and design of interactive, motion and print projects.
• Strong customer service skills with a commitment to superior quality
• Must be self-motivated, professional, detail-oriented, and possess excellent oral and written communication skills
• Can share a digital portfolio that includes a wide range of interactive work across multi-media channels and platforms
• Advanced PC or Mac experience with all Adobe Creative Suite and MS Office Suite

$145,000 - $175,000 a year

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy noticebefore applying to Avalere Health.

We may use AI tools to support elements of the hiring process, such as reviewing applications, analyzing CV/resumes, assessing responses, or transcribing interviews. These tools assist our Talent team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please review our candidate privacy policy.

Principal Database Developer Job #1122

Clearance: Active Public Trust in DHS or a component of DHS

Hybrid role, in Ashburn, VA 1-2 days per week

What You’ll Be Doing: The Principal Database Developer will work with a team of database developers and database administrators to support an active program of application development - creating new structures, updating existing ones and managing data within large, complex databases. This is a great opportunity to learn a new domain and a new skillsets in a dynamic environment.

Required Education, Experience, and Skills:

• Bachelor’s degree plus 10+ years in database development roles
• Experience in data profiling, cleansing, reporting, data staging, ETL jobs
• Strong experience creating complex SQL in complex data environments
• Strong experience troubleshooting, tuning SQL and writing performance queries
• Experience in writing DDL, DML and DCL
• Hands-on experience with PostgreSQL database development
• Experience writing Python scripts
• Experience with Git/version control
• AWS experience including data migration, validation, data pipelines, CloudWatch, Kibana and Dynatrace
• Ability to learn new tools quickly as needed to provide new ideas for solving problems
• Ability and desire to work with other program staff and customers to reach design decisions within given constraints
• Excellent diplomacy and communication skills with both clients and technical staff

Preferred Education, Experience, and Skills:

• Experience working with federal government clients
• Experience with Oracle/DB2/SQLServer/MySQl/Terradata
• Experience with Databricks, PySpark, Liquibase, DMS
• Experience in database administration
• Experience with Agile methodology and use of Jira for tracking
• Must be willing to learn DB2 if not already a skill set

Our estimated salary range for this position is $130,000 - $170,000, this presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. *Salary could fall outside of this range.

Who We Are

Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.

As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:

• Generous and flexible time-off policy
• Flexible work schedules and telework options, including remote work availability for eligible projects
• Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
• Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
• 401K matching with a 5% matching contribution
• Regular team and company social events including our annual party, happy hours, fitness challenges, and more
• A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts
• To learn more about working at Dev Technology, visit Working At Dev Technology Group

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.

About Us

Orr Group believes that by working with leading and cutting-edge nonprofits, we can help solve the world’s most pressing challenges. Through our embedded partnership model, Orr Group supplies the people, resources, and custom approaches to drive missions forward, making us more than just a consultancy. Our services include strategy development and implementation, fundraising and event planning, campaign assessment and execution, talent acquisition and management, planned giving expertise, and leadership development. For the last 30+ years, we have partnered with an incredibly diverse and influential assembly of clientele to assist in generating revenue and leveraging resources more effectively, remaining flexible and nimble to ideate solutions in an ever-changing nonprofit landscape.

Visit our website at www.orrgroup.com to learn more about what we do and our impact on the sector.

Position Summary

Orr Group’s services are split between four practice areas: Advisory Services, Capacity Building, Donor Engagement, and Talent Management. The Donor Engagement practice area works in service of development teams, embedding our talent into our partner organizations to drive revenue. This practice area’s service offerings include frontline fundraising with individual and institutional giving, board transformation, and interim development leadership.

Our Senior Directors lead client teams, developing and implementing strategies to help our clients meet their goals. They also assume a leadership and mentoring role within Orr Group.

Senior Directors may manage a combination of regional, national, and international clients. Depending on client needs, this position may require that up to 50% of time be spent on a client site. The Senior Director must be based the Washington Metro Area with availability to work onsite in a hybrid capacity.

Responsibilities

Each project at Orr Group is specially tailored and designed for the needs of that particular client. Generally, Senior Directors oversee project management, guide day-to-day account operations, drive teamwork strategies, and serve as the principal liaison with the client. They actively lead the work of the project as well as the data collection and analysis, report writing, and client presentations.

Senior Directors may be staffed in interim leadership capacities (e.g., interim Chief Development Officer, VP of Development, or Director of Major Gifts) for client organizations, in addition to advisory and embedded consulting engagements. In these roles, Senior Directors may also manage a donor portfolio directly and operate as a trusted member of the client’s senior team from day one.

Additional responsibilities include but are not limited to:

• Communicating effectively with a wide variety of audiences, including board members, C-suite, staff, donors, and outside advisors
• Collaborating on client work with Orr Group team members, managing up and down
• Overseeing day-to-day operations and fulfillment of contracted projects
• Managing project teams and coordinating project work for others; serving as mentor and coach to team members
• Serving in interim leadership roles for an organization
• Holding a portfolio of donors on behalf of a client and supporting solicitations of major gifts
• Facilitating and leading board retreats
• Synthesizing and presenting information to clients
• Discovering solutions and employing new and innovative ideas

Qualifications

• 10+ years of nonprofit sector experience with substantial depth in frontline fundraising (Major Gifts and Institutional Giving) and Development Leadership. Experience in Planned Giving, Campaigns, and Board Development is a plus.
• Advanced fundraising acumen across the full donor lifecycle and range of gift types and sizes, from five-figure major gifts to complex six- and seven-figure principal and planned gifts, with demonstrated success engaging diverse donor types (individual, corporate, foundation, and institutional)
• Direct, frontline fundraising experience, personally identifying, cultivating, soliciting, and closing gifts, not solely overseeing others who do
• Demonstrated ability to step into leadership role and own a portfolio as a trusted member of a team
• Ability to develop and implement strategic fundraising plans to identify, cultivate, solicit, and steward major donors effectively
• CFRE, CSPG, CFM and other accreditations recognized by the Association of Fundraising Professionals or the National Association of Charitable Gift Planners a plus
• Bachelor’s degree required
• A strong understanding of the nonprofit sector, including fundraising best practices, donor trends, and relevant regulations
• Excellent verbal and written communication, including strong attention to detail and editing skills
• In-depth knowledge of board governance principles, best practices, and legal requirements preferred
• Strong facilitation skills
• Understanding of financial principles and ability to interpret financial data
• Ability to handle multiple clients and projects simultaneously
• Strong time/project management and organization skills and the ability to remain flexible and effective under pressure in a fast-paced environment; PMP certificate a plus
• Demonstrated desire and ability to lead a team toward a shared goal
• Demonstrated proficiency with AI tools and a genuine interest in how AI can enhance fundraising strategy, client service, and the way our teams work, with a desire to keep learning and applying new tools as they emerge.
• Flexibility to work long and varying hours (when needed) to meet fixed deadlines

Additional Information

Base salary starting at $140,000 annually and bonus potential up to $35,000 annually; subject to adjustment based on geolocation.

We recognize the systemic inequities that shape our world, and we’re committed to combating them. Because we strive for continued equity in our workplace, the salary for this role has been carefully crafted in alignment with the market. Comprehensive benefits package includes health, dental, vision plans and 401(k) retirement plan with employer match, paid holidays, and generous paid time off.

We are committed to providing advancement opportunities for our employees where they can explore their talents, potential, aspirations, and dreams that will strengthen their personal growth and development.

Orr Group is an Equal Opportunity Employer.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Manager, Complex Investigations Unit leads a team of investigators responsible for the review, investigation, and resolution of complex and high-risk financial crime matters across AML, Sanctions, and Fraud domains. The role bridges investigative execution and program ownership: the Manager applies the escalation, quality, and documentation frameworks established by the VP, Complex Investigations, and ensures those standards are executed consistently by the Analysts performing the casework. The Manager serves as the day-to-day escalation point for multi-account, multi-entity, and cross-product matters, reviews and challenges SAR decisioning and narratives before final disposition, manages workload assignment and capacity, and develops investigator capability through coaching, calibration, and targeted training. The Manager is accountable for the quality, timeliness, and defensibility of the unit’s investigative outputs under OCC, FinCEN, and internal program standards, and escalates novel typologies, systemic issues, and emerging risks to the VP, Complex Investigations.

What You Will Do:

• Complex Investigations & Escalation Management

  • Manage the intake, assignment, and resolution of complex and high-risk investigations across products and customer types, including multi-account, multi-entity, and cross-product matters.
  • Serve as the day-to-day escalation point for urgent or high-severity matters, elevating to the VP, Complex Investigations where senior leadership awareness or immediate action is required.
  • Apply and enforce established escalation and routing criteria, including handling of repeat SAR subjects, continuing activity, and examiner-, audit-, or enforcement-referred matters.
  • Ensure appropriate identification of subjects, activity scope, and risk exposure across the unit’s caseload.
  • Identify emerging typologies, thematic issues, and potential control gaps surfaced through casework and escalate with supporting analysis and recommendations.

People Leadership & Team Management

• Directly manage a team of Complex Investigations Analysts; assign work, manage capacity and coverage, and balance inventory against aging and regulatory timeliness requirements.
• Partner with People & Culture on hiring and staffing for the unit, including requisitions, interviews, and selection.
• Set performance expectations, conduct 1:1s and performance reviews, and deliver coaching and development plans; address performance issues with timely documentation and escalation.
• Build team capability through structured onboarding, ongoing coaching, and targeted training on typologies, investigative methods, and narrative quality.
• Promote a strong control culture, accountability, and adherence to procedures, desktop procedures, and checklists.

Investigative Oversight, SAR Quality & Documentation

• Review and challenge investigative analyses, conclusions, and SAR/no-SAR determinations to confirm they are sound, defensible, and fully documented.
• Ensure SAR narratives, Continuing Activity Reports (CARs), and decisioning meet regulatory expectations and withstand examiner, audit, and law enforcement scrutiny.
• Confirm investigative documentation meets the five-element documentation baseline and internal quality standards prior to filing or closure.
• Oversee the unit’s response to QC/QA feedback; drive remediation of identified defects and calibrate standards across analysts to reduce repeat findings.
• Support 314(a)/314(b), OFAC, and PEP-related investigative activity assigned to the unit.

Program Execution, Governance & Reporting

• Execute the investigative standards, methodologies, and governance frameworks owned by the VP, Complex Investigations, and provide feedback to strengthen them.
• Monitor and report unit-level metrics, including inventory, aging, timeliness, SAR volumes, and quality results, to BSA/AML leadership.
• Support root cause analysis and remediation activities tied to investigations, escalations, audit findings, and MRAs.
• Maintain examiner-ready case artifacts and contribute to procedure, desktop procedure, and checklist updates as processes evolve.

Cross-Functional Collaboration & Regulatory Support

• Partner with Sanctions Operations, Fraud Operations, Compliance Advisory, Legal, and Technology on cross-domain and sensitive high-risk matters.
• Support regulatory examinations, internal audit, and model/program validation efforts by preparing case artifacts and coordinating responses to information requests. Provide investigative support and coaching to product-aligned SAM, Fraud, and Sanctions teams to drive consistency across the enterprise.

What You Will Need:

• Bachelor’s degree required (Finance, Criminal Justice, Accounting, Business, or related field).
• CAMS or equivalent AML certification strongly preferred.
• 7+ years of BSA/AML, Sanctions, or Fraud investigations experience, including SAR decisioning and filing.
• 2+ years of direct people management experience, including coaching, performance management, and talent development.
• Demonstrated experience managing complex, high-risk typologies and multi-account or multi-entity investigations.
• Working knowledge of transaction monitoring systems (e.g., Actimize, FCRM) and watchlist/screening tools (e.g., Bridger).
• Demonstrated success defending investigative decisions in audit, exam, or regulatory settings.
• Strong writing and communication skills, including the ability to review and elevate SAR narrative quality and to present results to senior leadership.

Products & Services Knowledge

SAR narratives and investigative conclusions must accurately describe how funds move through each Pathward product, and the unit reviews activity across the full estate. The Manager must hold product-level knowledge of the funds flows, typologies, and party designations across the Bank’s seven product categories and its program-manager model, including:

• Card Issuing / Prepaid — GPR, payroll, corporate disbursement, gift, government-benefit and student cards, and the load/spend typologies (structuring, funnel accounts, bust-out) that drive SAR narratives.
• Tax Products (EPS Financial / Refund Advantage) — refund transfers, taxpayer advances (including Emerald Advance®), and tax-office loans, and the IRS/ERO funds flows behind seasonal SAR/CTR volume.
• Acquiring (Merchant & ATM) — merchant/ISO/payment-facilitator activity, transaction laundering, and ATM cash-access typologies.
• Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — push/pull disbursements, P2P, and cross-border rails.
• Consumer Lending, Commercial Finance, and Commercial Deposits — the CTR, continuing-activity, and 314(a) obligations Pathward retains as lender/bank of record and depository institution.

The Bank-vs-Program-Manager framework — Pathward files all SARs, CTRs, and 314(a) responses, so the Manager and their team must trace activity back through the program-manager escalation model.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $72,000 – $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This role is hybrid requiring 2 days in office at our San Francisco or NYC hub every Tuesday & Wednesday.

About the Role

Machine Learning is a cornerstone at Taskrabbit, and we’re looking for a Staff Machine Learning Engineer to join our team and lead the next phase of our customer retention strategy. This is a critical, full-stack role for an individual who is passionate about the end-to-end lifecycle: from initial research and model development to building the robust systems that power repeat customer engagement and lifetime value growth at scale.

Taskrabbit’s greatest growth opportunity lies in deepening customer relationships and accelerating repeat purchases. Our most valuable customers are those who return frequently, discover new service categories, and increase their spending over time. There’s significant untapped potential in the marketplace: repeat customers spend 3-5x more than one-time users, and category expansion unlocks new revenue streams within our existing customer base.

This role is central to capturing that opportunity. While initial matching quality and service discovery matter, the real competitive advantage and growth lever is optimizing the experience after a successful first job.

What You’ll Work On:

• Taskrabbit Ranking Model: Own the reliability and performance of our core ranking system, ensuring accurate tasker-to-job matching and optimizing First-Time Right (FTR) rates.
• Increased repeat purchase frequency through intelligent matching, personalized recommendations, and category discovery
• Expanded customer lifetime value by helping customers find and return for new service categories
• Optimized affordability and relevance via dynamic pricing, smart segmentation, and category-specific experiences
• Reduced friction and churn through predictive quality interventions and proactive customer success
• Marketplace resilience by building systems that keep high-value customers engaged and loyal
• End-to-End ML Lifecycle: Own the complete lifecycle of models—from feature engineering and training through evaluation, deployment, monitoring, and optimization in production.
• Infrastructure & Scalability: Build and maintain scalable, reliable ML infrastructure and data pipelines that support reproducible feature engineering and model deployment across real-time, near real-time, and batch contexts.
• Monitoring & Performance Optimization: Develop monitoring and observability systems to understand data quality and model performance in complex systems. Collaborate with engineering and science teams to optimize algorithms for training, inference, and evaluation.
• Software Engineering Excellence: Write clean, efficient, and maintainable code. Participate actively in code reviews, documentation, and best practices across the full software engineering lifecycle.

Your Areas of Expertise:

We welcome applicants from a variety of backgrounds and experiences. Below gives you a sense of how we’re thinking about what you’ll need to be successful in the role.

• BS, MS, or PhD in Computer Science, Statistics, Operations Research, or a related quantitative field.
• 8+ years of industry experience building and deploying high-quality, production-grade machine learning models and systems.
• Strong theoretical knowledge and hands-on experience in machine learning, particularly in search, ranking, recommender systems, pricing/elasticity modeling, or predictive analytics.
• Solid software engineering skills with proficiency in one or more programming languages, including Python.​​  The candidate should have experience with popular ML libraries like Scikit-learn, lightgbm, xgboost, TensorFlow, PyTorch, etc.
• Proficiency in SQL is also required for writing complex queries and transforming data.
• Experience building REST API-based services.
• Experience with modern data and ML technologies, such as Docker, Kubernetes, Kafka, Airflow, data warehouses (eg snowflake, redshift or BigQuery), and data lakes.
• Familiarity with dbt is a plus for transforming and testing data.
• Familiarity with tools for Infrastructure as Code, such as Github actions, and CI/CD pipelines.
• Excellent communication skills, with the ability to present complex findings and recommendations clearly to both technical and non-technical audiences.
• A passion for quickly learning new technologies and a drive to solve challenging problems, and a collaborative mindset.
• Ideally, experience working in marketplace or platform contexts where ranking, matching, and pricing directly impact user experience and business outcomes.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $170,000 - $225,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

AI-Assisted Prescreening Notice [US Based Candidates Only]: As part of our hiring process, we may use artificial intelligence tools to assist with the initial prescreening of applications and responses. This tool does not make hiring decisions — every application and response is reviewed by a member of our recruiting team to determine fit for the role. If you would prefer not to have your application processed using this tool, you may opt out by selecting ‘opt out’ in the application form or by emailing talentacquisition@taskrabbit.com, and your application will be reviewed manually with no impact on your candidacy.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

Prior to applying please note:

• This role is hybrid requiring 2 days in office at our San Francisco hub every Tuesday & Wednesday (located at 130 Sutter St, San Francisco, CA).

About the Role:

The Architecture Team drives Taskrabbit’s Platform Modernization efforts, guiding engineering teams toward our Target State Architecture (TSA). As a Staff Software Architect, you’ll serve as an embedded representative of the Architecture team, partnering with engineering teams across the platform to accelerate their modernization work.

You’ll operate as a subject matter expert on platform modernization within a small team of architects, applying AI-assisted and Spec-Driven Development (SDD) practices to help teams build new components using our Target State Architecture stack of technologies. This role is hands-on and results-oriented: pairing directly with engineers and technical leads, not just advising from the sidelines.

You will be:

• Acting as the Architecture team’s representative to assigned engineering teams, driving platform modernization projects in accordance with the TSA.
• Applying AI tooling and Spec-Driven Development practices to help teams modernize the parts of the platform they own.
• Pairing with engineers and technical leadership to unblock modernization work and transfer architectural patterns directly into team practice.
• Serving as a subject matter expert on platform modernization, advising on migration approach, sequencing, and risk.
• Advocating for TSA-aligned solutions in technical discussions, including working through design discussions with engineering leads and other stakeholders.
• Collaborating with a small team of architects to maintain consistency across modernization efforts platform-wide.
• Writing and reviewing Technical Design Documents (TDDs) and RFCs, and coaching authors to strengthen their proposals.
• Defining standards for tooling, coding, processes, AI usage, and documentation strategies that make modernization repeatable across teams.

This is not a purely consultative role. You’re expected to engage directly with projects and drive results forward — TDDs, code, and outcomes.

You should have:

• 8+ years of professional experience in software development, with a primary focus on building and scaling backend systems.
• Demonstrated experience with distributed systems and event-driven architecture.
• TypeScript/Node.js experience preferred; candidates with a background in another strongly typed language (e.g., Java, .NET) will also be considered.
• Experience with containerization and containerized application deployment.
• An enthusiast for AI tooling and AI-assisted development practices, with a proven track record of applying them professionally.
• Excellent communication skills, with the ability to build consensus and keep technical design discussions professional and productive, even when opinions differ strongly.
• Willingness to lead, speak up, and be visible and vocal in Architecture and team design meetings.
• Comfort pairing directly with engineers and technical leadership, not just producing documentation or recommendations.

Bonus Criteria:

• Experience with Kubernetes (K8s).
• Experience with the NestJS framework.
• Experience designing or using Helm charts.
• Experience with Spec-Driven Development tools such as SpecKit, OpenSpec, Intent, Kiro, or similar.
• Experience with ArgoCD.
• Experience with Datadog.
• Experience with contract-first design using OpenAPI and AsyncAPI.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $150,000 - $200,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

AI-Assisted Prescreening Notice [US Based Candidates Only]: As part of our hiring process, we may use artificial intelligence tools to assist with the initial prescreening of applications and responses. This tool does not make hiring decisions — every application and response is reviewed by a member of our recruiting team to determine fit for the role. If you would prefer not to have your application processed using this tool, you may opt out by selecting ‘opt out’ in the application form or by emailing talentacquisition@taskrabbit.com, and your application will be reviewed manually with no impact on your candidacy.

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Our SAP department emerges as a premiere SAP partner & integrator in the EMEA market, encompassing the entire spectrum of SAP offerings (hardware procurement, SAP licenses, and customized services). Netcompany’s SAP team works on innovative projects, utilizing the latest, cutting-edge SAP technologies (SAP BTP, S/4HANA) and industry-specific solutions (ISU and IS-OIL), across a wide range of sectors (Consumer goods, Education, Utilities, Telcos, Banking etc.)

As a SAP ABAP Developer (Senior-Lead) you will:

• Design, develop, and maintain SAP ABAP programs to support business needs.
• Work on custom developments, enhancements, and interfaces across SAP modules (FI, CO, SD, MM, PS, PM, etc.).
• Collaborate with functional consultants to translate business requirements into technical solutions.
• Implement SAP best practices and innovative solutions in SAP S/4HANA environments.
• Participate in pre-sales activities, in order to analyze SAP prospects’ development needs, establish project objectives, scope, and sizing.
• Mentor and coach technical teams.

Qualifications

What would make you a fit for the role:

• 5+ years of experience in SAP ABAP development (Senior) / 8+ years (Lead).
• Expertise in ABAP OO, ALV Reports, Enhancements (BADI, User Exits), SmartForms, Adobe Forms.
• Experience in SAP S/4HANA and Fiori/UI5 development.
• Strong understanding of SAP data structures and integration techniques.
• Proficiency in writing and understanding of functional and technical specifications.
• Bachelor’s Degree in Computer Science or any related discipline.

It would also be a plus if you match some of the following:

• Experience working with SAP Workflow and SAP PI/PO.
• Experience working with SAP CPI.
• SAP BTP, including exposure to BTP-based development, services, or integrations.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany in Athens, you will be part of a vivid team of 2,300+ tech professionals. When at the office, you’ll have the flexibility to work from our three modern, sustainable, and state-of-the-art offices!

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the role:

We are looking for a Director, Solutions Architects to join our Field Engineering organization. You’ll be responsible for building and leading our team of Solutions Architects and Managers across Europe, helping customers ship incredible web and AI products using Vercel, Next.js, and our agentic infrastructure stack. You will drive technical excellence, mentor the team, and partner closely with sales leadership to win new business and expand existing accounts. You will report to the VP of Field Engineering.

This is a hybrid role based in Vercel’s London or Berlin office, with a required three days per week onsite.

What you will do:

• Lead, develop, and manage our EMEA SA team.
• Ensure technical excellence across the pre-sales cycle.
• Provide hands-on support for key accounts as needed (presentations, architecture reviews, migration plans).
• Oversee and coach SA engagements on strategic accounts across segments.
• Partner with our engineering org to provide product feedback from the field.
• Develop repeatable plays from trends your are seeing across your team.
• Track and report SA performance to Sales and Field Engineering leadership quarterly.
• Own org planning, staffing, budgeting, and regional recruiting.

About you:

• 10+ years of experience in Solutions Architect, Sales Engineering, or Technical Pre-sales roles, with at least 5 years in a leadership position.
• Strong background in modern web technologies (JavaScript, React, Next.js, Node.js, APIs, cloud infrastructure).
• Proven ability to lead, coach, and scale technical teams in a high-growth environment.
• Demonstrated success working with enterprise and commercial customers across diverse industries.
• Strong understanding of modern software development workflows (CI/CD, DevOps, frontend frameworks, etc).
• Experience collaborating with Sales, Product, and Engineering teams to drive customer success.

Bonus if you:

• Have hands-on experience working with Vercel, Next.js, or similar frontend frameworks.
• Have led SA teams at a high-growth SaaS or cloud infrastructure company.
• Bring expertise in developer tooling, edge computing, or performance optimization.
• Are comfortable presenting at conferences, webinars, or large-scale customer events.

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Manager, Support Operations provides resource and support services to all operations group within the Global Customer Support organization. This role is responsible for coordinating tools, processes, resource materials and human performance to achieve the goals and objectives of the Avetta Global Support organization. This includes the following functional areas and disciplines: Support Representative New-Hire Training, Quality Assurance (Interaction Quality and Verification Quality), internal/external and support Knowledge Management, Enhancement Training, Performance Trending, CSAT Surveying and Reporting, Support Channel Effectiveness and Automation, Documentation of Support Operating Practices and Processes, and Global Ops Standardization.

The Manager, Support Operations meets frequently with management groups across the company to align resources and drive positive outcomes. They must be able to lead teams with confidence while also bringing skills to the role that will adapt to the needs of a dynamic business climate. This role is also responsible for a consistent standard of process and performance internally and with Avetta support partners.

The Manager, Support Operations leads a multi-disciplinary team of internal and external resources, including all people and process leadership duties.

This role requires a hybrid schedule in our Lehi or Calgary office (3 days in office, 2 days work from home).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leadership of New Hire Training.
  • Curriculum development
  • Content delivery
  • New employee certification
  • Adult learning concepts
  • Remote, multi channel training
• Leadership of Quality Assurance Processes.
  • Develop and maintain interaction standards and guidelines, including interaction rubric, quality scoring matrices, and reporting.
  • Interaction (call/chat/email/text) monitoring and scoring
  • Verification quality sampling and reporting
  • SME expertise and consulting to Avetta internal departments, clients, and other customers.
• Strategic guidance to Support Organization on up-to-date and world-class support center practices and tools.
• Development and delivery of ongoing performance training based on performance challenges, opportunities, and threats.
• Planning and implementation of support tools and technology.
  • Virtual Assistant planning and architecture
  • AI use case identification, scoping and deployment
  • Optimization of support channel balance and usage
  • Emerging training and performance management tools and approaches
• Work closely with executive leadership and Avetta Product team to identify, scope, and deploy methods to improve the customer workflow in the platform.
• Identify and deploy strategies to meet support inquiry containment and deflection objectives.
• Maintain Avetta Support Knowledge Base with current, relevant and searchable knowledge articles
• Oversee use of AI in creating knowledge summaries and delivery of knowledge materials to internal and external customers.
• Manage and maintain supplier Help Center with relevant, multi-media materials.
• Work with leadership from SSP, SER, CSM, AM, PS and more to improve internal processes to drive continuous client support improvements.
• Documentation of Standard Operating Procedures, including process documentation and optimization.
• Professional customer facing interactions.
  • Join client and supplier calls to discuss support options.
  • Evangelize Avetta support options to support customer needs and promote client growth.

IDEAL QUALIFICATIONS:

• Minimum 5 years of experience in call/support center leadership roles
• Familiarity with customer support business systems, including Salesforce.org, cloud-based telephony platforms, customer survey platforms, etc.
• Experience delivering complex training in an adult learning environment
• Understanding of training tools and techniques
• Experience with standard operating procedure management
• Technological aptitude with ability to assess use cases and operationalize tools
• Metrics-driven and analytical mentality
• Excellent problem-solving skills
• Ability to prioritize and multi-task
• Skilled at working cross-functionally
• Comfortable in a fast-paced environment
• Remarkable written, oral, and interpersonal communication skills
• Understanding of call/support center metrics and SLAs

We offer a hybrid work environment. Most US-based positions can alsobeperformed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

Messaging is how ZipRecruiter shows up for job seekers when they are not on the site. Every day we send millions of emails and push notifications: new job alerts, fresh matches, communications from employers, and updates on applications already in flight. This portfolio is one of the largest single sources of job applications on ZipRecruiter, and it is the primary channel for re-engaging job seekers who would otherwise drift away.

You will own Product for this entire channel. That means deciding which messages exist and what each one is for, who receives them and when, how the portfolio balances message volume against job seeker trust and long-term retention, and how we decide for each job seeker the single best thing to send next.

The role sits at the center of the marketplace. Your messages carry the output of our matching and ranking models, so you will work daily with data science and machine learning teams. Your sends drive employer outcomes, so you will coordinate with employer-side Product teams on how to drive the most effective outcomes for them. And you own a channel with real constraints: deliverability, sender reputation, compliance, and a finite budget of seeker attention.

Key Focuses:

• Act as an Owner: Take full accountability for the jobseeker messaging domain, from portfolio-level KPI setting to the details of individual message performance.
• Optimize the portfolio: We send dozens of distinct message types. You will lead the thinking behind which, when, and how many messages we send, and via which channels.
• Obsess over your metrics: Applications delivered, job seeker activation and retention, unsubscribes and complaint rates, and the revenue carried by email placements. You will know how every message class contributes to each, and you will interrogate the why behind the numbers.
• Run on experiments: You will design experiments, read, and resolve them with judgment about long-term business health, looking beyond short-term engagement.
• Partner deep in the stack: Work with the engineering teams that own the messaging platform, with recommendations and matching teams on ranking and match quality inside your sends, and with the marketplace teams to understand how your product can move the needle on supply and demand.
• Protect the channel: Deliverability, sender reputation, compliance, and opt-in/opt-out systems are critical areas of Product focus.
• Voice of the Job Seeker: Serve as the voice of the job seeker for off-platform touchpoints. Talk to job seekers, run research, and develop the storyline behind how our messaging strategies impact the users and the business.

Minimum Qualifications:

• Proven Leadership: 7+ years of proven success in product management, with a record of delivering results.
• Deeply Analytical: You are a data-obsessed problem solver who doesn’t just look at dashboards but interrogates the “why” behind the numbers. You are comfortable in SQL and fluent in A/B experimentation.
• Lifecycle or Notifications Experience: You have owned email, push, or lifecycle messaging products at consumer scale, and you understand the tension between engagement volume and user trust.
• AI/ML Fluency: You understand how to leverage machine learning to solve user problems, and you have shipped product features powered by ranking, relevance, or recommendation models.
• Customer Obsession: You have a passion for speaking directly with your users and personally conducting user research.
• Strong Communication: You write and speak clearly, and collaborate well across engineering, data science, design, and go-to-market stakeholders.
• Self-Motivation: You are highly driven and thrive when given the autonomy to drive massive impact.

Preferred Qualifications:

• Marketplace Experience: Previous experience at a two-sided marketplace (e.g., jobs, real estate, rideshare), where your work on one side had to account for outcomes on the other.
• Send-Decisioning or Growth Systems: Experience building message selection, frequency capping, or channel orchestration systems, or growth/CRM automation at scale.
• Deliverability Literacy: Working knowledge of email deliverability, sender reputation, and compliance regimes including SMS/RCS.

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

#LI-Remote

The US base salary range for this full-time position is $215,000-$255,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter’s collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the role:

We are looking for a Director, Solutions Architects to join our Field Engineering organization. You’ll be responsible for building and leading our team of Solutions Architects and Managers across Europe, helping customers ship incredible web and AI products using Vercel, Next.js, and our agentic infrastructure stack. You will drive technical excellence, mentor the team, and partner closely with sales leadership to win new business and expand existing accounts. You will report to the VP of Field Engineering.

This is a hybrid role based in Vercel’s London or Berlin office, with a required three days per week onsite.

What you will do:

• Lead, develop, and manage our EMEA SA team.
• Ensure technical excellence across the pre-sales cycle.
• Provide hands-on support for key accounts as needed (presentations, architecture reviews, migration plans).
• Oversee and coach SA engagements on strategic accounts across segments.
• Partner with our engineering org to provide product feedback from the field.
• Develop repeatable plays from trends your are seeing across your team.
• Track and report SA performance to Sales and Field Engineering leadership quarterly.
• Own org planning, staffing, budgeting, and regional recruiting.

About you:

• 10+ years of experience in Solutions Architect, Sales Engineering, or Technical Pre-sales roles, with at least 5 years in a leadership position.
• Strong background in modern web technologies (JavaScript, React, Next.js, Node.js, APIs, cloud infrastructure).
• Proven ability to lead, coach, and scale technical teams in a high-growth environment.
• Demonstrated success working with enterprise and commercial customers across diverse industries.
• Strong understanding of modern software development workflows (CI/CD, DevOps, frontend frameworks, etc).
• Experience collaborating with Sales, Product, and Engineering teams to drive customer success.

Bonus if you:

• Have hands-on experience working with Vercel, Next.js, or similar frontend frameworks.
• Have led SA teams at a high-growth SaaS or cloud infrastructure company.
• Bring expertise in developer tooling, edge computing, or performance optimization.
• Are comfortable presenting at conferences, webinars, or large-scale customer events.

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.