Writing.io Jobs

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the opportunity

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You’ll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You’ll be supporting customers across the Office platform
• You’ll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You’ll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You’ll handle dissatisfied customers in a polite and professional fashion
• You’ll maintain broad knowledge of all company products, services, and promotions
• You’ll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You’ll monitor the performance of systems and assist with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. You must hold full working rights in Australia.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• You have 1-2  years of previous experience in a customer-facing position
• You’re motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
• You have excellent written and verbal English skills as well as a confident phone manner and active listening skills
• You bring excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queries
• You’re able to multitask, prioritise, and manage time effectively
• You show awareness of your own strengths and areas for growth, and a desire to develop and apply new skills
• You are a true team players that understands we all have to sometimes roll up our sleeves and pitch in

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word “moonshot” at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

Before you apply

To be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We’re also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We’re unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the opportunity

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You’ll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You’ll be supporting customers across the Office platform
• You’ll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You’ll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You’ll handle dissatisfied customers in a polite and professional fashion
• You’ll maintain broad knowledge of all company products, services, and promotions
• You’ll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You’ll monitor the performance of systems and assist with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. You must hold full working rights in Australia.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• You have 1-2  years of previous experience in a customer-facing position
• You’re motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
• You have excellent written and verbal English skills as well as a confident phone manner and active listening skills
• You bring excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queries
• You’re able to multitask, prioritise, and manage time effectively
• You show awareness of your own strengths and areas for growth, and a desire to develop and apply new skills
• You are a true team players that understands we all have to sometimes roll up our sleeves and pitch in

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word “moonshot” at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

Before you apply

To be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We’re also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We’re unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the opportunity

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You’ll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You’ll be supporting customers across the Office platform
• You’ll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You’ll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You’ll handle dissatisfied customers in a polite and professional fashion
• You’ll maintain broad knowledge of all company products, services, and promotions
• You’ll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You’ll monitor the performance of systems and assist with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. You must hold full working rights in Australia.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• You have 1-2  years of previous experience in a customer-facing position
• You’re motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
• You have excellent written and verbal English skills as well as a confident phone manner and active listening skills
• You bring excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queries
• You’re able to multitask, prioritise, and manage time effectively
• You show awareness of your own strengths and areas for growth, and a desire to develop and apply new skills
• You are a true team players that understands we all have to sometimes roll up our sleeves and pitch in

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word “moonshot” at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

Before you apply

To be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We’re also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We’re unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore.

The Role

Preferred location: hybrid in SLC; will consider remote candidates

The Technical Success team at Addepar plays a critical role in helping clients maximize platform value well beyond initial implementation. We serve as an extension of our clients’ operational teams, embedding Addepar expertise directly into their day-to-day workflows to drive efficiency, scalability, and strategic insight.

In partnership with Account Executives, Client Success Managers, Support Analysts, and Product Managers, Technical Success Engineers optimize clients’ overall experience and identify areas for R&D investment that reduce over-reliance on premium services. We focus on unlocking significant value for clients’ businesses and regularly call on deep analytical skills to advise clients on how to model and examine their financial instruments and assets.

Technical Success Engineers combine a deep understanding of finance and technology with an unrelenting sense of urgency, meticulous attention to detail, and unrelenting appetite to work cross-functionally to solve broad issues or product gaps. They take full ownership of client outcomes, drive projects to completion with precision, and constantly push to learn more, build more, and deliver more.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You’ll Do

Client Delivery & Technical Excellence

• Apply technical and industry expertise to design and implement scalable, best-practice solutions within existing Addepar environments—delivering with speed, precision, and an unwavering commitment to quality
• Deliver high-impact outcomes aligned to client goals, ensuring measurable value and satisfaction at every engagement milestone
• Serve as a trusted advisor and subject matter expert across all aspects of the Addepar platform, bringing a consultative approach that clients rely on for their most complex challenges
• Proactively identify and resolve technical risks before they escalate, demonstrating the urgency and ownership mindset that defines the team

Stakeholder Management & Communication

• Drive proactive, transparent communication with stakeholders across internal and external teams—setting expectations clearly and following through relentlessly
• Communicate project health, risks, and milestones to senior stakeholders with clarity and confidence, escalating decisively when required
• Foster strong client relationships grounded in trust, consistent delivery, and a genuine commitment to their success—driving retention and referenceability

Cross-Functional Collaboration

• Collaborate closely with Account Executives, Client Success Managers, and Support Leads to build sustainable, business-as-usual (BAU) success models for long-term client success
• Partner with Product and R&D teams to surface client insights that inform scalable tooling, reduce client dependence on premium services, and accelerate self-sufficiency
• Operate as a cross-functional warrior—bridging gaps between teams, breaking down silos, and ensuring the right people are connected to solve problems quickly

Process Improvement & Automation

• Identify and implement opportunities to optimize internal processes, tools, and engagement models as the client base scales
• Develop repeatable methodologies, pre-configured templates, and process improvements to reduce project complexity and compress timelines
• Bring a technical inclination toward building tools, scripts, and automations that eliminate manual work and increase throughput—never satisfied with “good enough” when a better system can be built

Who You Are

Qualifications

• Bachelor’s degree or equivalent practical experience
• Professional experience in Project Management, Financial Services, Professional Services, or Consulting; prior client-facing and financial services experience strongly preferred
• Outstanding communication, organizational, and time-management skills—you operate with urgency and hold yourself to the highest standard of follow-through
• Understanding of historical data conversion methodologies and source systems, or related experience in professional services, client implementations, solution consulting, wealthtech, or prior Addepar platform exposure

Characteristics That Define You

• Relentless sense of urgency: You don’t wait for permission to act. When something needs to happen, you make it happen—today, not next week
• Meticulous attention to detail: You catch what others miss. Your work is precise, polished, and ready for scrutiny at every level
• Cross-functional warrior: You thrive at the intersection of teams. You build relationships, break down barriers, and drive alignment across disciplines
• Never satisfied, always learning: You ask “what’s next?” before the current project is even finished. You seek feedback, absorb new skills, and constantly raise your own bar
• Technical builder at heart: You have a natural inclination toward tools, automation, and scripting. You see repetitive work as a problem to be engineered away, not accepted
• Independent and adaptable: You thrive in fast-paced, ambiguous environments and take ownership without being told

Nice to Have

• Previous experience in investment management software implementations
• Experience using and implementing AI; specifically, Claude Cowork where you’re building skills and artifacts
• Capability to program or script, particularly in Python
• Experience with data architecture, ETL processes, or reporting infrastructure
• Passion for technology and finance that extends beyond the day job

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for this role within the United States.

Compensation for this role includes base salary + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Base Salary Range

$69,000—$107,000 USD

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@addepar.com.

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore.

The Role

Preferred location: hybrid in SLC; will consider remote candidates

The Technical Success team at Addepar plays a critical role in helping clients maximize platform value well beyond initial implementation. We serve as an extension of our clients’ operational teams, embedding Addepar expertise directly into their day-to-day workflows to drive efficiency, scalability, and strategic insight.

In partnership with Account Executives, Client Success Managers, Support Analysts, and Product Managers, Technical Success Engineers optimize clients’ overall experience and identify areas for R&D investment that reduce over-reliance on premium services. We focus on unlocking significant value for clients’ businesses and regularly call on deep analytical skills to advise clients on how to model and examine their financial instruments and assets.

Technical Success Engineers combine a deep understanding of finance and technology with an unrelenting sense of urgency, meticulous attention to detail, and unrelenting appetite to work cross-functionally to solve broad issues or product gaps. They take full ownership of client outcomes, drive projects to completion with precision, and constantly push to learn more, build more, and deliver more.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You’ll Do

Client Delivery & Technical Excellence

• Apply technical and industry expertise to design and implement scalable, best-practice solutions within existing Addepar environments—delivering with speed, precision, and an unwavering commitment to quality
• Deliver high-impact outcomes aligned to client goals, ensuring measurable value and satisfaction at every engagement milestone
• Serve as a trusted advisor and subject matter expert across all aspects of the Addepar platform, bringing a consultative approach that clients rely on for their most complex challenges
• Proactively identify and resolve technical risks before they escalate, demonstrating the urgency and ownership mindset that defines the team

Stakeholder Management & Communication

• Drive proactive, transparent communication with stakeholders across internal and external teams—setting expectations clearly and following through relentlessly
• Communicate project health, risks, and milestones to senior stakeholders with clarity and confidence, escalating decisively when required
• Foster strong client relationships grounded in trust, consistent delivery, and a genuine commitment to their success—driving retention and referenceability

Cross-Functional Collaboration

• Collaborate closely with Account Executives, Client Success Managers, and Support Leads to build sustainable, business-as-usual (BAU) success models for long-term client success
• Partner with Product and R&D teams to surface client insights that inform scalable tooling, reduce client dependence on premium services, and accelerate self-sufficiency
• Operate as a cross-functional warrior—bridging gaps between teams, breaking down silos, and ensuring the right people are connected to solve problems quickly

Process Improvement & Automation

• Identify and implement opportunities to optimize internal processes, tools, and engagement models as the client base scales
• Develop repeatable methodologies, pre-configured templates, and process improvements to reduce project complexity and compress timelines
• Bring a technical inclination toward building tools, scripts, and automations that eliminate manual work and increase throughput—never satisfied with “good enough” when a better system can be built

Who You Are

Qualifications

• Bachelor’s degree or equivalent practical experience
• Professional experience in Project Management, Financial Services, Professional Services, or Consulting; prior client-facing and financial services experience strongly preferred
• Outstanding communication, organizational, and time-management skills—you operate with urgency and hold yourself to the highest standard of follow-through
• Understanding of historical data conversion methodologies and source systems, or related experience in professional services, client implementations, solution consulting, wealthtech, or prior Addepar platform exposure

Characteristics That Define You

• Relentless sense of urgency: You don’t wait for permission to act. When something needs to happen, you make it happen—today, not next week
• Meticulous attention to detail: You catch what others miss. Your work is precise, polished, and ready for scrutiny at every level
• Cross-functional warrior: You thrive at the intersection of teams. You build relationships, break down barriers, and drive alignment across disciplines
• Never satisfied, always learning: You ask “what’s next?” before the current project is even finished. You seek feedback, absorb new skills, and constantly raise your own bar
• Technical builder at heart: You have a natural inclination toward tools, automation, and scripting. You see repetitive work as a problem to be engineered away, not accepted
• Independent and adaptable: You thrive in fast-paced, ambiguous environments and take ownership without being told

Nice to Have

• Previous experience in investment management software implementations
• Experience using and implementing AI; specifically, Claude Cowork where you’re building skills and artifacts
• Capability to program or script, particularly in Python
• Experience with data architecture, ETL processes, or reporting infrastructure
• Passion for technology and finance that extends beyond the day job

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for this role within the United States.

Compensation for this role includes base salary + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Base Salary Range

$69,000—$107,000 USD

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@addepar.com.

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Join our Australian Steel Market business in our Customer Service Team as an Account Coordinator based in Wingfield SA.

You will be the key customer representative to a dedicated portfolio of valued customer accounts, maintaining our high standards of service delivery. You will gain invaluable exposure working across multiple business streams and stakeholders where you can grow your professional knowledge with an iconic Australian company.

What Will You Do?

In this varied role, you will:

• manage the customer experience for your account portfolio
• work with internal stakeholders to provide solutions and deliver product in line with customer business needs
• provide our customers with real-time updates on product and service-related matters
• identify improvements with our systems and processes, assisting with implementing changes for internal teams and customers

More About You

As an energetic customer service professional, you will bring your proactive and collaborative approach to the team.  In addition, you will have:

• a customer focus with the ability to resolve challenges and identify solutions
• high attention to detail and ability to multitask
• excellent written and verbal communication skills

What’s in it for you

• full-time permanent position
• competitive remuneration package and attractive superannuation options including a profit share plan (annual bonus)
• hybrid working arrangement (4 days in office, 1 day from home)
• employee benefits with discounts on health and wellbeing products and services

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Friday 9th October 2026.

Obsidian Security is a global leader in cyber security protecting the SaaS and non-human identity layer modern enterprises run on — from Salesforce and Snowflake to the AI agents now deployed inside them. The Obsidian Security platform gives unified visibility into every human and machine identity, app, and integration across their SaaS estate, detects identity-based and supply chain attacks in real time, and enforces least-privilege access before it’s exploited. Trusted by major Fortune 500 companies T-Mobile, Workday, Snowflake, and S&P Global, Obsidian ranked No. 95 on the 2025 Deloitte Technology Fast 500™, growing nearly 1000% from 2021–2024 — helping CISOs turn an unmonitored attack surface into one they can govern with confidence. Obsidian has also been recognized by Forbes as America’s Best Startup Employers in 2026.

In August 2026, Obsidian raised $85 million in Series D financing led by Crescent Cove Advisors, with participation from existing investors including Greylock Partners, Menlo Ventures, Norwest Venture Partners, IVP, Wing Ventures, and GV — pushing Obsidian’s valuation to $1.1 billion, crossing into unicorn status. Obsidian is using the funding to deepen its R&D in agentic AI security and extend its platform as the standard for governing what AI agents can access and do inside third-party applications.

With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and fresh capital from its Series D behind it, Obsidian is scaling rapidly toward long-term growth and IPO readiness.

Team: Global Services & Delivery

Location:[Remote / Hybrid - NYC, NY/Dallas, TX/Philadelphia, PA

About the Role:

Obsidian Security protects organizations against threats across their SaaS and identity environments. We’re looking for a hands-on technical leader to run customer support and lead a team of five support engineers.

You will be Obsidian’s technical lead for complex customer support issues: helping engineers investigate difficult cases, taking ownership of critical escalations, and working with Product and Engineering to drive them to resolution. You will also manage the team day-to-day, coaching engineers, setting priorities, maintaining coverage, and building a consistently strong customer experience.

As we introduce automation and agentic AI into support, you will help the team adopt new ways of working and use what you learn from customer issues to improve those systems. This role is suited to someone who enjoys both solving hard technical problems and developing the people who solve them.

What you’ll do

• Lead, coach, and develop a team of five support engineers, including performance management, career growth, and hiring as the team evolves.
• Own the support team’s daily operation: case prioritization, workload, coverage, escalation paths, quality standards, and customer communication.
• Serve as the technical lead for complex and high-priority escalations. Investigate issues alongside the team, form clear technical assessments, and coordinate resolution with Product and Engineering.
• Build deep expertise in Obsidian’s platform and the SaaS, identity, API, and security environments our customers rely on.
• Raise the team’s technical capability through case reviews, troubleshooting guidance, documentation, and coaching.
• Represent support in critical customer situations, providing clear updates, setting expectations, and maintaining ownership through resolution.
• Identify recurring issues and work with Product and Engineering on product fixes, better diagnostics, and improvements to the support experience.
• Partner with the team building our agentic AI systems to introduce new capabilities into support, train engineers, and provide feedback from real customer cases.
• Track support quality, resolution time, SLA performance, customer satisfaction, and the impact of automation; use those measures to improve how the team operates.

What we’re looking for

• Significant hands-on experience supporting a complex B2B SaaS, cybersecurity, identity, or infrastructure product.
• Strong technical troubleshooting skills, including the ability to investigate ambiguous issues, work across APIs and integrations, interpret logs and product behavior, and engage Engineering effectively.
• Experience leading a small technical team, either as a people manager or as a technical lead with meaningful coaching and operational responsibility.
• Sound judgment during customer escalations, with the ability to balance technical investigation, urgency, and clear communication.
• A track record of developing engineers and improving team practices while staying close to the technical work.
• Comfort using support metrics to identify problems and improve quality and efficiency.
• Interest in applying automation and AI to support workflows, with a practical understanding of where human judgment remains essential.

Nice to have

• Experience with SaaS security, identity, OAuth, SAML, or enterprise application integrations.
• Experience leading support for security incidents or other time-sensitive customer issues.
• Experience introducing automation, AI, or self-service capabilities into a support team.

Employee Benefits

Our competitive benefits packages are designed to support our employees’ well-being, both at work and at home.  Our US based employees enjoy:

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

Pay Transparancy

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.

At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.  If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com

Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.

Base Salary Range

$165,000—$199,000 USD

Employee Benefits:

Our competitive benefits packages are designed to support our employees’ well-being, both at work and at home.  Our US based employees enjoy:

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

Obsidian Security is a global leader in cyber security protecting the SaaS and non-human identity layer modern enterprises run on — from Salesforce and Snowflake to the AI agents now deployed inside them. The Obsidian Security platform gives unified visibility into every human and machine identity, app, and integration across their SaaS estate, detects identity-based and supply chain attacks in real time, and enforces least-privilege access before it’s exploited. Trusted by major Fortune 500 companies T-Mobile, Workday, Snowflake, and S&P Global, Obsidian ranked No. 95 on the 2025 Deloitte Technology Fast 500™, growing nearly 1000% from 2021–2024 — helping CISOs turn an unmonitored attack surface into one they can govern with confidence. Obsidian has also been recognized by Forbes as America’s Best Startup Employers in 2026.

In August 2026, Obsidian raised $85 million in Series D financing led by Crescent Cove Advisors, with participation from existing investors including Greylock Partners, Menlo Ventures, Norwest Venture Partners, IVP, Wing Ventures, and GV — pushing Obsidian’s valuation to $1.1 billion, crossing into unicorn status. Obsidian is using the funding to deepen its R&D in agentic AI security and extend its platform as the standard for governing what AI agents can access and do inside third-party applications.

With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and fresh capital from its Series D behind it, Obsidian is scaling rapidly toward long-term growth and IPO readiness.

Team: Global Services & Delivery

Location:[Remote / Hybrid - NYC, NY/Dallas, TX/Philadelphia, PA

About the Role:

Obsidian Security protects organizations against threats across their SaaS and identity environments. We’re looking for a hands-on technical leader to run customer support and lead a team of five support engineers.

You will be Obsidian’s technical lead for complex customer support issues: helping engineers investigate difficult cases, taking ownership of critical escalations, and working with Product and Engineering to drive them to resolution. You will also manage the team day-to-day, coaching engineers, setting priorities, maintaining coverage, and building a consistently strong customer experience.

As we introduce automation and agentic AI into support, you will help the team adopt new ways of working and use what you learn from customer issues to improve those systems. This role is suited to someone who enjoys both solving hard technical problems and developing the people who solve them.

What you’ll do

• Lead, coach, and develop a team of five support engineers, including performance management, career growth, and hiring as the team evolves.
• Own the support team’s daily operation: case prioritization, workload, coverage, escalation paths, quality standards, and customer communication.
• Serve as the technical lead for complex and high-priority escalations. Investigate issues alongside the team, form clear technical assessments, and coordinate resolution with Product and Engineering.
• Build deep expertise in Obsidian’s platform and the SaaS, identity, API, and security environments our customers rely on.
• Raise the team’s technical capability through case reviews, troubleshooting guidance, documentation, and coaching.
• Represent support in critical customer situations, providing clear updates, setting expectations, and maintaining ownership through resolution.
• Identify recurring issues and work with Product and Engineering on product fixes, better diagnostics, and improvements to the support experience.
• Partner with the team building our agentic AI systems to introduce new capabilities into support, train engineers, and provide feedback from real customer cases.
• Track support quality, resolution time, SLA performance, customer satisfaction, and the impact of automation; use those measures to improve how the team operates.

What we’re looking for

• Significant hands-on experience supporting a complex B2B SaaS, cybersecurity, identity, or infrastructure product.
• Strong technical troubleshooting skills, including the ability to investigate ambiguous issues, work across APIs and integrations, interpret logs and product behavior, and engage Engineering effectively.
• Experience leading a small technical team, either as a people manager or as a technical lead with meaningful coaching and operational responsibility.
• Sound judgment during customer escalations, with the ability to balance technical investigation, urgency, and clear communication.
• A track record of developing engineers and improving team practices while staying close to the technical work.
• Comfort using support metrics to identify problems and improve quality and efficiency.
• Interest in applying automation and AI to support workflows, with a practical understanding of where human judgment remains essential.

Nice to have

• Experience with SaaS security, identity, OAuth, SAML, or enterprise application integrations.
• Experience leading support for security incidents or other time-sensitive customer issues.
• Experience introducing automation, AI, or self-service capabilities into a support team.

Employee Benefits

Our competitive benefits packages are designed to support our employees’ well-being, both at work and at home.  Our US based employees enjoy:

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

Pay Transparancy

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.

At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.  If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com

Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.

Base Salary Range

$165,000—$199,000 USD

Employee Benefits:

Our competitive benefits packages are designed to support our employees’ well-being, both at work and at home.  Our US based employees enjoy:

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

We’re looking for an AI-native support leader to own and evolve our customer support function. This role sits at the intersection of support, customers, and engineering. The person in this seat is obsessed with the customer experience, thinks in patterns rather than tickets, and treats every support interaction as a signal that can shorten time to value, prevent the next escalation, and move the needle on retention and growth.

This role follows a hybrid work model based on proximity to our office locations. Employees who live within 75 miles of our Midtown NYC or Downtown Austin office are required to work onsite 1–2 days per week. Employees who live outside a 75-mile radius of both offices are eligible for fully remote work.

What You’ll Do

• Lead and develop a high-performing support team, building an operating model that uses AI tools to triage, resolve, and route cases faster, without losing the human judgment high value customers need for complex issues.
• Relentless focus on reducing time to value and removing friction at every touchpoint.
• Identify and remove internal blockers that slow the team down, whether that’s tooling, process, staffing, or cross-team handoffs.
• Partner closely with Product on the support roadmap, feeding customer signal into prioritization and closing the loop on shipped fixes.
• Analyze support case data to identify patterns and emerging trends, and work directly with Engineering to get ahead of issues before they escalate or repeat at scale.
• Build and maintain an escalation management process that catches risk early and keeps the right stakeholders informed.
• Get on calls with customers regularly, this is not a desk-only leadership role. Show up for high-value or high-risk conversations, listen first, and use what you hear to improve the broader system.
• Partner with CSMs and Account teams to align support strategy with account health, renewal conversations, and expansion opportunities.
• Define and track the metrics that matter CSAT, time to resolution, time to value, escalation rate and tie support performance directly to NRR and GRR outcomes.
• Champion a culture of customer obsession across the team: hire, coach, and develop support professionals who listen well and advocate hard for the customer.

Required Qualifications:

• Experience leading a support, customer success, or technical services team, with a track record of measurably improving customer experience metrics.
• Genuine fluency with AI tools in a support context, implementing or scaling AI-assisted triage, drafting, knowledge retrieval, or case deflection, and you understand both the upside and the limits.
• Strong analytical instincts: comfortable digging into case data to find root causes and trends, not just closing tickets.
• Collaborative, cross-functional operating style to build real partnerships with Product, Engineering, and GTM teams rather than working in a silo.
• Excellent listening skills and genuine comfort being customer-facing, including joining live calls when it matters.
• A clear grasp of how support work connects to revenue outcomes like NRR and GRR
• Strong people leadership skills hiring, coaching, performance management, with a customer centric culture centered on the customer.

Preferred Qualifications:

• Experience in cybersecurity.
• Familiarity with support and CS tooling (e.g., Salesforce, ServiceCloud & Zendesk, Zapier, Claude, Snowflake, Python) and experience integrating AI copilots or agents into those workflows.
• Experience building or scaling a support function through a period of growth.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $170,000 - $185,000 USD (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

We’re looking for an AI-native support leader to own and evolve our customer support function. This role sits at the intersection of support, customers, and engineering. The person in this seat is obsessed with the customer experience, thinks in patterns rather than tickets, and treats every support interaction as a signal that can shorten time to value, prevent the next escalation, and move the needle on retention and growth.

This role follows a hybrid work model based on proximity to our office locations. Employees who live within 75 miles of our Midtown NYC or Downtown Austin office are required to work onsite 1–2 days per week. Employees who live outside a 75-mile radius of both offices are eligible for fully remote work.

What You’ll Do

• Lead and develop a high-performing support team, building an operating model that uses AI tools to triage, resolve, and route cases faster, without losing the human judgment high value customers need for complex issues.
• Relentless focus on reducing time to value and removing friction at every touchpoint.
• Identify and remove internal blockers that slow the team down, whether that’s tooling, process, staffing, or cross-team handoffs.
• Partner closely with Product on the support roadmap, feeding customer signal into prioritization and closing the loop on shipped fixes.
• Analyze support case data to identify patterns and emerging trends, and work directly with Engineering to get ahead of issues before they escalate or repeat at scale.
• Build and maintain an escalation management process that catches risk early and keeps the right stakeholders informed.
• Get on calls with customers regularly, this is not a desk-only leadership role. Show up for high-value or high-risk conversations, listen first, and use what you hear to improve the broader system.
• Partner with CSMs and Account teams to align support strategy with account health, renewal conversations, and expansion opportunities.
• Define and track the metrics that matter CSAT, time to resolution, time to value, escalation rate and tie support performance directly to NRR and GRR outcomes.
• Champion a culture of customer obsession across the team: hire, coach, and develop support professionals who listen well and advocate hard for the customer.

Required Qualifications:

• Experience leading a support, customer success, or technical services team, with a track record of measurably improving customer experience metrics.
• Genuine fluency with AI tools in a support context, implementing or scaling AI-assisted triage, drafting, knowledge retrieval, or case deflection, and you understand both the upside and the limits.
• Strong analytical instincts: comfortable digging into case data to find root causes and trends, not just closing tickets.
• Collaborative, cross-functional operating style to build real partnerships with Product, Engineering, and GTM teams rather than working in a silo.
• Excellent listening skills and genuine comfort being customer-facing, including joining live calls when it matters.
• A clear grasp of how support work connects to revenue outcomes like NRR and GRR
• Strong people leadership skills hiring, coaching, performance management, with a customer centric culture centered on the customer.

Preferred Qualifications:

• Experience in cybersecurity.
• Familiarity with support and CS tooling (e.g., Salesforce, ServiceCloud & Zendesk, Zapier, Claude, Snowflake, Python) and experience integrating AI copilots or agents into those workflows.
• Experience building or scaling a support function through a period of growth.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $170,000 - $185,000 USD (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

Company Description

DENSO is a leading supplier of advanced automotive technology, systems and components for all of the world’s major automakers. Operating in 35 countries and regions, employing approximately 140.000 employees, DENSO has a significant global presence.  In all aspects of our automotive business, covering sales, product design/development and manufacturing, we work in close cooperation with our customer.  Our focus with all our products is a consideration of the environment, info & safety, comfort and convenience. DENSO maintains a leading position in the automotive industry by focusing on quality and investment in the people we employ and the products we produce, typically investing 9% of net sales in research and development activities.

Job Description

Key Responsibilities

• Process customer orders, forms, and requests, including product availability, replenishment, pricing, and delivery information.
• Manage customer communications related to orders, shipments, invoicing, and general enquiries.
• Provide prompt and professional support via phone and email.
• Coordinate with internal departments to ensure on-time delivery and customer satisfaction.
• Handle customer complaints and claims in accordance with DENSO policies and procedures.
• Support warranty claim and return shipment processes.
• Maintain customer master data and create new customer accounts where required.
• Prepare reports and provide administrative support to the Sales Team.
• Perform corrective actions in customer accounts, pricing, and system data when required.
• Participate actively in team meetings, customer meetings, and improvement projects.

Qualifications

• Higher education degree.
• Native Polish speaker (mandatory).
• English language proficiency at minimum B2 level (mandatory).
• Czech language skills are beneficial but not required.
• Experience in Customer Service, Order Management, Logistics, or Sales Support.
• Strong communication and relationship-management skills.
• Customer-focused and solution-oriented mindset.
• Good analytical and organizational skills.
• Proficiency in Microsoft Office applications.
• Experience with ERP Oracle systems is an advantage.

Additional Information

• 24-month temporary contract (replacement position).
• Hybrid working model available
• Opportunity to work in an international automotive environment.
• Professional development within a global organization.

It has come to our attention that various individuals have contacted people offering false employment opportunities with DENSO. Such scams are fraudulent and intended to steal from the victims.

By making you aware of this, we hope to avoid and ultimately stop victims from falling for this scam. Please do not provide any personal or financial information and do not send any money to anyone you suspect of recruitment fraud.

If you are contacted by someone whom you suspect may not be appropriately representing DENSO, please email: [email protected]. Please forward the original email that you received that includes the original subject line and complete header information.

Do not send CVs or vacancy applications to that email address as it will not be reviewed or considered. If you wish to apply for a job, please submit your application for an open position to https://careers.smartrecruiters.com/DENSOINTERNATIONALEUROPE

Company Description

DENSO is a leading supplier of advanced automotive technology, systems and components for all of the world’s major automakers. Operating in 35 countries and regions, employing approximately 140.000 employees, DENSO has a significant global presence.  In all aspects of our automotive business, covering sales, product design/development and manufacturing, we work in close cooperation with our customer.  Our focus with all our products is a consideration of the environment, info & safety, comfort and convenience. DENSO maintains a leading position in the automotive industry by focusing on quality and investment in the people we employ and the products we produce, typically investing 9% of net sales in research and development activities.

Job Description

Key Responsibilities

• Process customer orders, forms, and requests, including product availability, replenishment, pricing, and delivery information.
• Manage customer communications related to orders, shipments, invoicing, and general enquiries.
• Provide prompt and professional support via phone and email.
• Coordinate with internal departments to ensure on-time delivery and customer satisfaction.
• Handle customer complaints and claims in accordance with DENSO policies and procedures.
• Support warranty claim and return shipment processes.
• Maintain customer master data and create new customer accounts where required.
• Prepare reports and provide administrative support to the Sales Team.
• Perform corrective actions in customer accounts, pricing, and system data when required.
• Participate actively in team meetings, customer meetings, and improvement projects.

Qualifications

• Higher education degree.
• Native English speaker (mandatory).
• Previous experience in Customer Service, Order Management, Sales Support, or related field.
• Excellent verbal and written communication skills.
• Strong customer-oriented mindset.
• Good organizational and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Experience with ERP Oracle systems is an advantage.

Additional Information

• 12-month temporary contract (replacement position).
• Hybrid working model available.
• Working hours UK time 10:00-18:00
• Opportunity to work in an international automotive environment.

It has come to our attention that various individuals have contacted people offering false employment opportunities with DENSO. Such scams are fraudulent and intended to steal from the victims.

By making you aware of this, we hope to avoid and ultimately stop victims from falling for this scam. Please do not provide any personal or financial information and do not send any money to anyone you suspect of recruitment fraud.

If you are contacted by someone whom you suspect may not be appropriately representing DENSO, please email: [email protected]. Please forward the original email that you received that includes the original subject line and complete header information.

Do not send CVs or vacancy applications to that email address as it will not be reviewed or considered. If you wish to apply for a job, please submit your application for an open position to https://careers.smartrecruiters.com/DENSOINTERNATIONALEUROPE

The Customer Service Representative is responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.

Education:

• High school diploma or equivalent; college coursework is a plus.

Experience:

No experience required

• Call center or customer-facing environment a plus.

Skills:

Strong communication skills (verbal and written).

• Strong problem-solving skills and ability to resolve issues effectively
• Ability to handle high volumes of customer inquiries in a fast-paced environment
• Strong attention to detail and accuracy in data entry and record-keeping
• Basic computer proficiency; experience with Microsoft Office and customer management software is preferred.
• Ability to manage difficult situations with patience and professionalism
• Strong interpersonal skills and ability to work collaboratively with teams
• A positive, professional attitude and strong problem-solving skills.
• Prior customer service experience is a plus but not required - training will be provided.

General Responsibilities:

• Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
• Schedule, modify, and confirm lawn care service appointments.
• Provide accurate information about our chemical lawn care programs, products, and promotions.
• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
• Maintain detailed and accurate records of customer interactions in our CRM system.
• Proactively follow up with customers to ensure satisfaction and address any service-related questions.
• Assist with billing inquiries, payment processing, and account updates.
• Collaborate with sales and operations teams to ensure seamless customer service delivery.

We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law .

Hourly: $20.00

Role : Technical Account Manager, Zephr Location, Sofia, Bulgaria / Italy – Bari or Naples Company Overview At Zuora, we do Modern Business. We help companies subscribe to new ways...

About Us:

SES AI Corp. (NYSE: SES) is dedicated to accelerating the world’s energy transition through groundbreaking material discovery and advanced battery management. We are at the forefront of revolutionizing battery creation, pioneering the integration of cutting-edge machine learning into our research and development. Our AI-enhanced, high-energy-density and high-power-density Li-Metal and Li-ion batteries are unique; they are the first in the world to utilize electrolyte materials discovered by AI. This powerful combination of “AI for science” and material engineering enables batteries that can be used across various applications, including transportation (land and air), energy storage, robotics, and drones.

To learn more about us, please visit: www.ses.ai

What We Offer:

• A highly competitive salary and robust benefits package, including comprehensive health coverage and an attractive equity/stock options program within our NYSE-listed company.
• The opportunity to contribute directly to a meaningful scientific project—accelerating the global energy transition—with a clear and broad public impact.
• Work in a dynamic, collaborative, and innovative environment at the intersection of AI and material science, driving the next generation of battery technology.
• Significant opportunities for professional growth and career development as you work alongside leading experts in AI, R&D, and engineering.
• Access to state-of-the-art facilities and proprietary technologies are used to discover and deploy AI-enhanced battery solutions.

What we Need:

We are seeking a Field Application Engineer (FAE) to lead field deployment, technical support, and after-sales service for advanced battery and energy-storage systems.

The successful candidate will support customers through onsite service, phone-based technical assistance, and remote troubleshooting. Responsibilities include system installation, commissioning, maintenance, issue resolution, and performance monitoring. This role requires hands-on experience with both hardware and software and the ability to diagnose system-level issues involving batteries, battery management systems (BMS), power electronics, communication networks, and cloud- or edge-based software.

The candidate will work closely with customers, engineering teams, manufacturing partners, and business-development teams. Occasional after-hours support and domestic travel will be required based on customer and project needs.

Essential Duties and Responsibilities:

• Serve as the primary technical contact for customers and answer product-related questions by phone, email, and remote-support tools.
• Lead onsite installation, commissioning, configuration, testing, maintenance, and system upgrades.
• Troubleshoot hardware, software, communication, and system-integration issues involving battery packs, BMS, EMS, PCS, inverters, gateways, and edge devices.
• Analyze system logs, operating data, fault codes, and alarms to identify root causes and recommend corrective actions.
• Work with engineering and quality teams to resolve field issues, verify solutions, and improve product reliability.
• Develop service procedures, troubleshooting guides, technical documentation, and customer-training materials.
• Provide occasional after-hours support and travel domestically to customer and project sites as required.

Required Qualifications :

• Experience with batteries, BMS, energy-storage systems, power electronics, EV charging systems, or renewable-energy products.
• Experience commissioning or servicing battery packs, BMS, EMS, PCS, inverters, or cloud-connected energy systems.
• Familiarity with battery operating parameters, fault alarms, protection functions, state of charge, and state of health.
• Experience using diagnostic tools such as multimeters, oscilloscopes, CAN analyzers, and data loggers.
• Basic experience with Python, Linux, firmware updates, network configuration, or system-log analysis.
• Knowledge of battery safety, electrical safety, and applicable industry standards.

The salary range for this position as required under applicable pay transparency laws.

Salary Range

$90,000—$120,000 USD

The Basics:

As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of Tanium customers. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities.

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX

The hourly rate for this internship is $27.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.

What you’ll do:

• Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
• Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
• Assist customers with Tanium platform/module upgrades.
• Partner with other TSEs to assist with their assigned cases.
• Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.
• Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
• Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
• Rigorously test our product in a home lab environment.

We’re looking for someone with:

• Authorization to work in the U.S. now & in the future
• Availability to work full-time from June 7, 2027 – August 13, 2027
• Undergraduate student currently enrolled in a college or university
• Eligible graduation dates: December 2027 or Spring 2028
• GPA of 3.5 or above
• Some experience with endpoints, networking or operating systems/servers
• Love for creating an amazing customer experience
• Can work independently with good judgement and attention to detail
• IT Helpdesk experience preferred
• Other experience working with customers is a plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Interns and other Tanium contractors are eligible for VTO after 90 days of employment.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Please note the Tier 2 Representative must have the ability to work the following shift schedule: Wednesday–Sunday, 10:00 AM – 7:00 PM EST, with flexibility as shifts are subject to business needs and may change. This posting is for an existing vacancy.

About the job

As a Tier 2 Representative at OpenTable, you will serve as a key technical contact resolving complex customer issues across phone, chat, and email channels. Acting as a vital bridge between customer support and engineering teams, you will champion customer needs and advocate for continuous product improvements. Your expertise will directly ensure seamless operations for restaurants, venues, and diners worldwide, driving hospitality excellence across our global platform.

This role is based out of our Montreal office and operates on a hybrid schedule. Employees are expected to work in the office 2 days a week and have the flexibility to work remotely 3 days a week.

Bilingual proficiency with the ability to speak and write fluently in both English and French is required.

Responsibilities

• 2+ years of experience in technical customer support or a related client-facing role.
• Proven track record of managing and resolving complex technical escalations through phone, chat, or email channels.
• Demonstrated experience using issue-tracking and ticketing systems (such as Jira) to document and escalate technical defects.
• Ability to work shift schedules (Wednesday–Sunday, 10:00 AM – 7:00 PM EST), with flexibility as shifts are subject to business needs and may change.
• Strong written and verbal communication skills with the ability to convey complex technical information clearly to internal and external stakeholders.

Minimum Qualifications

• 2+ years of experience in technical customer support or a related client-facing role.
• Bilingual proficiency with the ability to speak and write fluently in both English and French.
• Proven track record of managing and resolving complex technical escalations through phone, chat, or email channels.
• Demonstrated experience using issue-tracking and ticketing systems (such as Jira) to document and escalate technical defects.
• Strong written and verbal communication skills with the ability to convey complex technical information clearly to internal and external stakeholders.
• Demonstrated ability to collaborate effectively across departmental teams to achieve timely case resolutions.

Preferred Qualifications

• Experience working in the hospitality, restaurant management, or SaaS technology sectors.
• Familiarity with bug tracking, queue management, and root-cause analysis processes.
• Experience creating, maintaining, or enhancing customer support training materials and documentation.
• Strong cross-functional collaboration skills working directly with engineering and account management teams.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Montreal, Canada located role is $55,000-65,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-Hybrid

#LI-SM1

The Basics:

As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of Tanium customers. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities.

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX

The hourly rate for this internship is $27.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.

What you’ll do:

• Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
• Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
• Assist customers with Tanium platform/module upgrades.
• Partner with other TSEs to assist with their assigned cases.
• Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.
• Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
• Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
• Rigorously test our product in a home lab environment.

We’re looking for someone with:

• Authorization to work in the U.S. now & in the future
• Availability to work full-time from June 7, 2027 – August 13, 2027
• Undergraduate student currently enrolled in a college or university
• Eligible graduation dates: December 2027 or Spring 2028
• GPA of 3.5 or above
• Some experience with endpoints, networking or operating systems/servers
• Love for creating an amazing customer experience
• Can work independently with good judgement and attention to detail
• IT Helpdesk experience preferred
• Other experience working with customers is a plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Interns and other Tanium contractors are eligible for VTO after 90 days of employment.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Headquarters: Remote - Canada

About the Role

As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention.

Who you are

• Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives
• Action-oriented, analytical, and collaborative in approach to customer success and issue resolution
• Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle
• Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations
• Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions
• Proven track record of driving product adoption and supporting long-term customer growth

What you will do

• Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
• Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
• Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
• Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
• Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
• Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
• Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction

Must Haves

• 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
• Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
• Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
• Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
• Proficiency with CRM and case management tools such as Salesforce and Jira
• Technical proficiency related to internet technologies, networking, and email security products
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

#LI-EM3

A note on AI in our process: 
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

To apply: https://weworkremotely.com/remote-jobs/abnormal-customer-success-manager-canada-toronto

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

Energy Solutions is seeking a full-time Solar Programs Associate - Consumer Protection, to join our Distributed Energy Resources (DER) Team. As an Associate, Consumer Protection, you’ll work closely with consumers, vendors, and internal teams to support case progression, maintain accurate records, apply established procedures, and help drive timely resolutions. This role is ideal for someone who thrives in a collaborative environment, communicates effectively, and has a strong eye for detail.

Are you a detail-oriented problem solver who enjoys helping people and keeping processes running smoothly? Join our Consumer Protection team and play a key role in supporting complaint resolution, case management, and customer support activities that help ensure a positive experience for program participants. If you’re eager to make an impact, build your skills, and contribute to a mission-driven team, we’d love to hear from you.

The person filling this role will be required to work in a hybrid work environment reporting to our office in Chicago, IL and expected to be in the office a minimum of once a week.

Daily responsibilities include but are not limited to:

• Process and document consumer complaints by following established workflows and recording required case details.
• Review and categorize complaints using defined standards to support tracking and prioritization.
• Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.
• Identify and troubleshoot missing information and coordinate follow-up requests using established templates.
• Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance.
• Coordinate follow-up actions with stakeholders to support timely case progression.
• Apply program requirements and SOPs to resolve routine issues.
• Escalate non-routine or sensitive issues to supervisors or senior team members.
• Track and update case progress and workflow status in reporting systems.
• Validate data entries and correct routine discrepancies to maintain data quality.

Minimum Qualifications:

• A bachelor’s degree or a high school degree with a minimum of 2 years of relevant work experience.
• Strong organizational and coordination skills, including tracking tasks and managing competing priorities.
• Ability to follow established procedures and apply SOPs to routine workflows.
• Ability to identify issues and escalate appropriately.
• Strong written and verbal communication skills.
• Attention to detail and ability to maintain accurate records.
• Proficiency with Microsoft Office and CRM or tracking systems.
• A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).

The salary range for this role is $60,000–$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications.

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in  six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.

Privacy Notice for Job Applicants