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Work Mode: Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

As an Event Manager, Executive & Hosted Experiences at BambooHR, you will own the planning and execution of high-touch experiences involving executives, employees, customers, and partners. This role is well suited for someone who excels at complex coordination, executive communication, hospitality, and creating polished experiences while keeping many moving pieces on track. You will independently manage the operational details of assigned programs—including venues, vendors, contracts, budgets, logistics, communications, and onsite execution—while partnering with event leadership on broader strategy and business context. Success in this role means anticipating needs, communicating clearly, exercising sound judgment, delivering exceptional experiences, and continuously finding ways to make our programs better.

You will:

• Partner with event leadership to shape the vision and direction for assigned experiences, then own planning and execution from concept through completion.
• Partner closely with executives and Executive Assistants to coordinate executive participation in events, clearly communicating the event vision, expectations, schedules, briefing information, presentation needs, and onsite logistics.
• Translate event plans into clear, concise communications that help executives and stakeholders understand what is needed from them and when.
• Own event logistics including timelines, venues, attendee communications, registration, transportation, food and beverage, event materials, hospitality, and onsite requirements.
• Own venue sourcing, vendor selection and coordination, contract negotiations, procurement processes, and budget management for assigned events, ensuring high-quality experiences while maintaining fiscal responsibility.
• Develop and maintain detailed project plans, timelines, checklists, run-of-show documentation, and readiness materials to keep programs and stakeholders on track.
• Anticipate attendee, executive, and stakeholder needs; proactively resolve operational issues; and seek additional context or guidance when decisions require broader strategic or business input.
• Partner with Marketing, Sales, Customer Experience, Executive Leadership, and other teams to understand program objectives and execute experiences that support those goals.
• Manage event budgets and make thoughtful recommendations that balance attendee experience, business needs, and fiscal responsibility.
• Proactively communicate progress, risks, decisions, dependencies, and areas requiring additional strategic guidance to event leadership and key stakeholders.
• Use previous event plans and organizational knowledge as a starting point while asking thoughtful questions and identifying opportunities to improve future experiences.
• Gather and evaluate stakeholder and attendee feedback to recommend practical improvements to event experiences, processes, communications, and logistics.
• Own onsite execution, including setup, executive and VIP coordination, vendor management, attendee experience, real-time problem solving, and teardown.

What You Need to Get the Job Done

• 2+ years of experience in executive support, executive operations, project or program coordination, event coordination, hospitality, or a related role.
• Experience working directly with executives, senior leaders, or their Executive Assistants in a professional environment.
• Clear, concise, and polished written and verbal communication skills, with the ability to translate plans and expectations into actionable information for senior stakeholders.
• Strong professional presence, judgment, and discretion when working with executives, customers, partners, and other stakeholders.
• Exceptional organizational and project coordination skills with demonstrated ability to manage multiple timelines, stakeholders, priorities, and details simultaneously.
• Experience independently coordinating vendors, venues, contracts, budgets, procurement, travel, or other complex operational logistics.
• Ability to independently execute defined programs and workstreams while recognizing when broader context, feedback, or strategic guidance is needed.
• A proactive mindset with the ability to anticipate needs, ask thoughtful questions, and identify potential issues before they become problems.
• Demonstrated ability to take direction and business objectives, develop an execution plan, and carry that work forward with limited day-to-day oversight.
• Ability to evaluate existing processes and programs, incorporate feedback, and identify practical opportunities to improve future experiences.
• Strong interpersonal skills and the ability to build productive working relationships across teams and levels of the organization.
• Strong problem-solving skills and the ability to remain composed, adaptable, and solutions-oriented as priorities and circumstances change.

What Will Make Us REALLY Love You

• Experience as an Executive Assistant, Executive Business Partner, Executive Operations professional, or similar executive-facing role.
• Experience coordinating executive meetings, company events, recognition programs, customer experiences, or VIP experiences.
• Experience supporting C-suite or senior executive leaders.
• Experience coordinating complex schedules, travel, itineraries, briefing materials, or executive communications.
• Experience with event planning, hospitality, experiential marketing, or event production.
• Experience managing vendors, contracts, event budgets, or procurement processes.
• Experience working in SaaS, technology, or a high-growth B2B organization.
• Familiarity with event technology, CRM, project management, or marketing platforms.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2,000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

BISNOW OVERVIEW

Bisnow is the leading B2B media platform powering the commercial real estate industry. We connect CRE professionals through award-winning news, high-impact events, marketing solutions, recruiting services, and sales enablement tools that drive real business results.

With 1.7M+ subscribers and 400+ events annually across 47 markets in the U.S., Canada, the UK, Ireland, and the Netherlands, we don’t just cover the industry, we help move it forward.

We inform. We connect. We create opportunities that turn into deals. Global mindset. Hyper-local execution.

Bisnow is looking for someone with a strong interest in commercial real estate to join our team. Knowledge of or experience with data centers is a plus. We welcome candidates from a range of backgrounds, including CRE, property management, events, and research. This is a hybrid role requiring 3-4 days per week in the office, based in either New York City (123 William St.) or Philadelphia (230 S. Broad St., 17th Floor). The selected candidate must also be willing to travel approximately once a month.

Key Responsibilities

• Identify potential speakers & establish contact with said individuals; persistently recruit prospects using phone and email.
• Educate potential speakers on why it makes sense to spend their time speaking at one of your events.
• With your team, build from scratch and then manage the event experience. This involves researching out-of-the-box content ideas, recruiting and placing C-level executives on each conference, working side-by-side with sales to drive sponsorship and managing the event experience throughout the entire process.
• Work with different departments at Bisnow to reach goals that can often be lofty. Bisnow is a sales-driven business and this role is one that requires an individual who can work with and support the sales team in achieving shared goals, no matter how ambitious they might be.
• Utilize and establish contacts within the community to promote Bisnow and event attendance including partnerships with associations and local groups.
• Diligently research CRE, programming ideas and top-notch speakers for your events.
• Manage speaker relations and touchpoints - from the idea of the event to day-of execution.
• Provide excellent service, support and communication to event speakers & sponsors.
• Lead pre and post-event meetings by providing direction, guidance, and feedback to all involved.
• Constantly look for innovative solutions to improve content and the attendee experience at your events.
• Persistently brainstorm fresh and relevant topic ideas with your teams to adapt to trends within the industry.
• Keep communication lines open through all departments on the status of events and projects.
• Work collaboratively and cooperatively with members of all other departments.
• Manage multiple events in various stages of production. This requires you to be extremely organized, detailed and have good time management skills.

What are we looking for?

• 1 - 3 years of data center knowledge/experience.
• Detail-oriented and deadline-driven, with very strong project management and meticulous organizational skills.
• Ability to manage, develop and launch multiple projects under time-sensitive deadlines.
• Great teammate with strong verbal and written communication skills.
• Hands-on, roll up your sleeves worth ethic. Tenacity is expected.
• The ability to establish and maintain relationships with key people in CRE.
• Commitment to accuracy, quality, consistency and transparency.
• Creativity and a healthy sense of humor.
• Flexibility and the ability to handle situations creatively as well as jump into projects as needed and the initiative to notice a need and offer assistance where applicable.
• Receptive to feedback and always open to constructive criticism.
• Ability to work in a high-energy, fast-paced environment.
• Demonstrated interest in commercial real estate.
• Innate hustle, raw intelligence, infectious enthusiasm and intellectual curiosity.
• Entrepreneurial and ambitious.
• Never give up attitude. Positive mental state of mind and a strong desire to be challenged on a daily basis.

What’s in it for you?

• Competitive compensation structure!
• Medical, Dental and Vision Insurance - effective the 1st of the month following your start date.
• Short and Long Term Disability Insurance - this includes maternity and paternity leaves as well.
• 401KFlexible Spending Account
• Dependent Care Account
• Health Savings Account
• Unlimited Vacation Days
• 7 days paid sick leave
• 9 paid Holidays
• Referral Bonus Program
• You’ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate).

$65,000 - $85,000 a year

Beyond base salary, this role offers significant additional earning potential through a quarterly performance bonus program. Bonus is tied to event revenue targets and individual goals, with payouts scaling above target for candidates who exceed event revenue benchmarks!

Get to Know Our Teams!< Click here for more info about Bisnow, Biscred & SelectLeaders!

Before applying, please read our values below. Our values describe and give insight into our culture. If you do not share the same values, this role will not be a mutually beneficial fit. If you do share these values and want to apply, we encourage you to do so.

Our values demand that we be curious, self-aware, fearless, consistent. We say yes to seemingly insurmountable challenges because we dare ourselves to push further. And we go the distance because we are individually and collectively entrepreneurial, always asking: Why can’t it be done? We find a way because we care more than the competition. We embrace team and disown ego. We are ruthlessly disciplined and unabashedly kind. We unreservedly challenge the status quo and vigorously fight for new levels of excellence. We believe the difference between good and great is exceptional communication. We obsess over creating value for our team and our customers. We push ourselves and our industry to be more inclusive, to champion diversity and to fight racism, gender bias and all forms of inequality. We never peak. We never quit. We never have excuses. We own our failures and we commit to being smarter and stronger because of them. We give our best today and even better tomorrow. We are here to win.

Bisnow will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Bisnow’s sponsorship to continue to work legally in the United States.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BISNOW OVERVIEW

Bisnow is the leading B2B media platform powering the commercial real estate industry. We connect CRE professionals through award-winning news, high-impact events, marketing solutions, recruiting services, and sales enablement tools that drive real business results.

With 1.7M+ subscribers and 400+ events annually across 47 markets in the U.S., Canada, the UK, Ireland, and the Netherlands, we don’t just cover the industry, we help move it forward.

We inform. We connect. We create opportunities that turn into deals. Global mindset. Hyper-local execution.

Bisnow is looking for someone with a strong interest in commercial real estate to join our team. Knowledge of or experience with data centers is a plus. We welcome candidates from a range of backgrounds, including CRE, property management, events, and research. This is a hybrid role requiring 3-4 days per week in the office, based in either New York City (123 William St.) or Philadelphia (230 S. Broad St., 17th Floor). The selected candidate must also be willing to travel approximately once a month.

Key Responsibilities

• Identify potential speakers & establish contact with said individuals; persistently recruit prospects using phone and email.
• Educate potential speakers on why it makes sense to spend their time speaking at one of your events.
• With your team, build from scratch and then manage the event experience. This involves researching out-of-the-box content ideas, recruiting and placing C-level executives on each conference, working side-by-side with sales to drive sponsorship and managing the event experience throughout the entire process.
• Work with different departments at Bisnow to reach goals that can often be lofty. Bisnow is a sales-driven business and this role is one that requires an individual who can work with and support the sales team in achieving shared goals, no matter how ambitious they might be.
• Utilize and establish contacts within the community to promote Bisnow and event attendance including partnerships with associations and local groups.
• Diligently research CRE, programming ideas and top-notch speakers for your events.
• Manage speaker relations and touchpoints - from the idea of the event to day-of execution.
• Provide excellent service, support and communication to event speakers & sponsors.
• Lead pre and post-event meetings by providing direction, guidance, and feedback to all involved.
• Constantly look for innovative solutions to improve content and the attendee experience at your events.
• Persistently brainstorm fresh and relevant topic ideas with your teams to adapt to trends within the industry.
• Keep communication lines open through all departments on the status of events and projects.
• Work collaboratively and cooperatively with members of all other departments.
• Manage multiple events in various stages of production. This requires you to be extremely organized, detailed and have good time management skills.

What are we looking for?

• 1 - 3 years of data center knowledge/experience.
• Detail-oriented and deadline-driven, with very strong project management and meticulous organizational skills.
• Ability to manage, develop and launch multiple projects under time-sensitive deadlines.
• Great teammate with strong verbal and written communication skills.
• Hands-on, roll up your sleeves worth ethic. Tenacity is expected.
• The ability to establish and maintain relationships with key people in CRE.
• Commitment to accuracy, quality, consistency and transparency.
• Creativity and a healthy sense of humor.
• Flexibility and the ability to handle situations creatively as well as jump into projects as needed and the initiative to notice a need and offer assistance where applicable.
• Receptive to feedback and always open to constructive criticism.
• Ability to work in a high-energy, fast-paced environment.
• Demonstrated interest in commercial real estate.
• Innate hustle, raw intelligence, infectious enthusiasm and intellectual curiosity.
• Entrepreneurial and ambitious.
• Never give up attitude. Positive mental state of mind and a strong desire to be challenged on a daily basis.

What’s in it for you?

• Competitive compensation structure!
• Medical, Dental and Vision Insurance - effective the 1st of the month following your start date.
• Short and Long Term Disability Insurance - this includes maternity and paternity leaves as well.
• 401KFlexible Spending Account
• Dependent Care Account
• Health Savings Account
• Unlimited Vacation Days
• 7 days paid sick leave
• 9 paid Holidays
• Referral Bonus Program
• You’ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate).

$65,000 - $85,000 a year

Beyond base salary, this role offers significant additional earning potential through a quarterly performance bonus program. Bonus is tied to event revenue targets and individual goals, with payouts scaling above target for candidates who exceed event revenue benchmarks!

Get to Know Our Teams!< Click here for more info about Bisnow, Biscred & SelectLeaders!

Before applying, please read our values below. Our values describe and give insight into our culture. If you do not share the same values, this role will not be a mutually beneficial fit. If you do share these values and want to apply, we encourage you to do so.

Our values demand that we be curious, self-aware, fearless, consistent. We say yes to seemingly insurmountable challenges because we dare ourselves to push further. And we go the distance because we are individually and collectively entrepreneurial, always asking: Why can’t it be done? We find a way because we care more than the competition. We embrace team and disown ego. We are ruthlessly disciplined and unabashedly kind. We unreservedly challenge the status quo and vigorously fight for new levels of excellence. We believe the difference between good and great is exceptional communication. We obsess over creating value for our team and our customers. We push ourselves and our industry to be more inclusive, to champion diversity and to fight racism, gender bias and all forms of inequality. We never peak. We never quit. We never have excuses. We own our failures and we commit to being smarter and stronger because of them. We give our best today and even better tomorrow. We are here to win.

Bisnow will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Bisnow’s sponsorship to continue to work legally in the United States.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

DescriptionCandidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week.

Hybrid

Lokation: Prague

Language: English required, CZ advantage but not a limitation

Level: Senior

Form of cooperation: Contraktor

Start date:  preferably within 1-3 months

Allocation: Full-Time

Allocation length: long-term, the project with 100% under 12 months with the possibility to be further extended.

HL role description:

Dedicated Platform Delivery Lead for the AI & Data Hub Platform Team. The operational partner to the Head of Platform and counterpart to the Platform Tech Lead. Owns day-to-day backlog management, stakeholder alignment, dependency handling, and release coordination for the platform team. The role is situated in the AI & Data Enablement Lead team.

Short description of assignment:

Dedicated Platform Delivery Lead for the AI & Data Hub Platform Team. The operational partner to the Head of Platform and counterpart to the Platform Tech Lead. Owns day-to-day backlog management, stakeholder alignment, dependency handling, and release coordination for the platform team. The role is situated in the AI & Data Enablement Lead team.

Requirements:

Backlog ownership & prioritization

• Own the platform Feature-level backlog, including ordering and readiness of incoming work.

• Translate platform demand into clear, actionable backlog items aligned with platform priorities and constraints.

Stakeholder interface & operational alignment

• Own the platform’s day-to-day stakeholder interface towards Stream Leads and Epic Owners.

• Represent the platform team in operational coordination and align scope, priorities, dependencies, and delivery implications.

Dependency, risk & release coordination

• Coordinate dependencies, delivery risks, release readiness, changes, releases, and handovers.

Service adoption & documentation standards

• Support adoption of platform services, including clarity of offering and usage expectations.

• Maintain current, usable platform service documentation standards.

Valued qualifications:

• Senior experience in backlog ownership, prioritization, and delivery coordination.

• Strong stakeholder management with Stream Leads and Epic Owners.

• Ability to translate demand into feature-level backlog items.

• Experience coordinating dependencies, delivery risks, releases, and handovers.

• Sufficient technical understanding to discuss and represent simpler platform topics.

• Experience from data/platform environments and Agile/DevOps delivery is valued.

Personal characteristics:

• Operationally focused

• Structured and disciplined

• Transparent and proactive

• Technically credible

• Stakeholder oriented

• Clear on role boundaries and able to protect team focus

Other:

The role is unique to the platform team and requires a dedicated person. The consultant coordinates and represents the team but does not take technical, strategic, or people decisions that belong to the Tech Lead, Head of Platform, or other accountable roles. Scope, deadlines, and solutions must be aligned with the team.

WEB

• title=Data Lead
• job=other

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Overview:

WiredPeople is seeking an experienced, high-caliber Senior Project / Program Manager (PMP) to join our team supporting a premier Florida state agency. In this critical leadership role, you will direct enterprise-level technical initiatives, coordinate multi-disciplinary project teams, and drive the successful deployment of mission-critical systems and software enhancements that support statewide public services.

Candidates residing in or near Tallahassee, Florida are preferred for hybrid collaboration; however, remote candidates residing anywhere within Florida state lines are strongly encouraged to apply.

Essential Functions:

As a Senior Program Manager, you will serve as the strategic bridge between business requirements and technical execution, ensuring all initiatives adhere to agency procedures, state governance standards, and Project Management Institute (PMI) best practices. Your key responsibilities will include:

• Technical Project Leadership: Provide comprehensive project management oversight for complex technical and IT initiatives, guiding projects through all phases of the system development and project lifecycle in accordance with agency policies.
• Project Planning & WBS Development: Build, maintain, and continually refine detailed project plans and Work Breakdown Structures (WBS) to ensure on-time, within-scope delivery; submit project artifacts and plans to project leadership upon request.
• Schedule & Performance Tracking: Proactively track, baseline, and manage project schedules, milestones, resource burn rates, and technical performance metrics.
• Cross-Functional Team Direction: Lead and mentor multidisciplinary teams comprising technical specialists, developers, and business operational staff to foster high team performance and accountability.
• Resource Optimization: Strategically plan, allocate, and adjust project resources across competing priorities and active work streams.
• Stakeholder Engagement: Facilitate seamless communication and foster trusted relationships across internal program divisions, technical teams, executive leaders, external users, and customer stakeholder groups.
• PMI Standards & Quality Assurance: Guarantee the integrity, rigor, and compliance of all project documentation and artifacts by upholding established PMI standard methodologies.
• Requirements Gathering & UI Design: Partner directly with program offices to elicit, define, and document business and technical requirements; collaborate on user interface screen layouts and wireframes for new systems and feature enhancements.
• System Research & Estimation: Perform analytical research on current and target IT architectures; generate precise work estimates, technical feasibility assessments, and labor projections for system enhancements and new development.
• Testing & Quality Coordination: Coordinate and oversee system acceptance testing, perform validation on system modifications against user requirements, and facilitate comprehensive User Acceptance Testing (UAT) sessions with business program staff.
• Technical Documentation: Author and curate comprehensive technical documentation, including architectural diagrams, business process workflows, and process flowcharts.
• Executive Reporting & Legislative Inquiries: Formulate and present transparent, executive-level system status updates, milestone implementation reports, and analytical research to satisfy queries from agency leadership, steering committees, or legislative bodies.
• Meeting Facilitation: Lead productive cross-functional meetings with technical and operational personnel, producing timely agendas, meeting minutes, and tracked action items.
• Process Efficiency & Cost Optimization: Conduct in-depth analysis of IT workflows to identify operational efficiencies; collaborate with contract leadership to uncover and implement cost-saving initiatives (such as identifying and resolving recurring system errors across enterprise platforms).
• Compliance & Security: Ensure continuous adherence to State of Florida IT governance rules (Rule Chapters 60GG-2 and 60GG-5, Florida Administrative Code) and strictly maintain state data security and confidentiality protocols.

Qualifications:

To be successful in this role, candidates must demonstrate senior-level mastery across project management governance, systems deployment, and executive communication.

Required Qualifications & Experience:

• Certification: Current, active Project Management Professional (PMP) certification.

A minimum of eight (8) years’ experience in all of the following areas:

• Project & Program Leadership: Hands-on experience leading and managing complex technical projects and cross-functional teams to successful completion.
• Project Planning & Controls: Experience developing and maintaining comprehensive project plans, critical paths, and Work Breakdown Structures (WBS).
• Facilitation & Communication: Experience facilitating complex stakeholder meetings, producing thorough meeting documentation, and managing cross-team coordination.
• Executive & Legislative Reporting: Experience preparing and presenting detailed status reports, dashboards, and briefings tailored for steering committees, agency executives, and legislative bodies.
• Financial & Cost Management: Experience managing project budgets, performing cost analysis, and conducting cost-benefit evaluations.
• Risk & Issue Governance: Experience with systematic risk identification, issue tracking, mitigation strategy design, and resolution.
• PM Software Proficiency: Daily hands-on experience leveraging Microsoft Project or comparable enterprise project management tools.
• Project Deployment & Delivery: Demonstrated success delivering technology projects on schedule, within approved budgets, and according to strict technical specifications and user requirements.
• Independent Verification & Validation (IV&V): Experience managing project oversight, with explicit expertise in IV&V activities and independent review processes.
• Testing Methodologies: Experience directing and executing User Acceptance Testing (UAT) methodologies, test scenarios, and validation documentation.

Preferred Skills & Additional Requirements:

• Direct experience supporting public sector, state government, or regulatory/licensing state systems.
• Familiarity with Florida Administrative Code IT standards (Rule Chapters 60GG-2 and 60GG-5).
• Exceptional analytical, problem-solving, and verbal/written communication skills.
• Background Screening: Must be able to successfully complete a Level 2 criminal history record check, including fingerprinting, administered by the client agency prior to starting.

At WiredPeople, we believe that great technology is powered by exceptional people. When you join our team, you become part of a culture that values innovation, dedication, and individual impact:

• Meaningful, High-Impact Work: You won’t just be tracking project schedules - you will lead initiatives that modernize state infrastructure, streamline vital public services, and directly benefit millions of citizens across Florida.
• A People-First Culture: We pride ourselves on building close-knit, supportive relationships with our consultants. From onboarding through project delivery, our leadership and talent care teams provide responsive, personalized advocacy so you have what you need to succeed.
• Stability with Growth: With long-standing public sector partnerships and prime state contracts, WiredPeople offers sustainable career longevity, exposure to large-scale modernization efforts, and opportunities to expand your professional footprint.
• Flexibility & Autonomy: We respect your expertise. We foster an environment that grants you the operational trust and flexibility - including remote and hybrid options - to deliver your best work while maintaining balance.

WiredPeople provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, WiredPeople complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

The Strategic Delivery Lead is the senior operator accountable for turning a pod’s ambition into reliably delivered, high-quality work. This role is hybrid ( _3 days/week in office)_ in San Francisco,CA or New York City, NY. You will own the performance of a portfolio spanning samples, off-the-shelf datasets, proprietary data products, and bespoke engagements, connecting GTM, Research, Delivery, Product, Engineering, and Expert AI Supply to ensure the right work is prioritized, staffed, and executed. This is a highly cross-functional role: you will lead through influence cross functionally and directly manage a team of strategic project leads (SPLs), bring clarity to complex tradeoffs, and personally intervene when quality, delivery, or customer outcomes are at risk.

You will be the pod’s owner for margin performance and operating economics, with a clear view of cost-to-deliver, gross margin, capacity, and the operational choices that drive them. While you will not set pricing, your cost, scope, and delivery inputs will directly inform pricing and commercial decisions. In partnership with Product, Research and Forward Deployed Engineering, you will translate the domain’s strategy and priority bets into an executable roadmap, mobilizing the teams required to bring it to life and building the systems, rhythms, and playbooks that make the model stronger with every launch.

What You’ll Do

• Own your pod’s margin performance and operating economics. Be accountable for understanding and improving the cost-to-deliver, gross margin, and financial health of the pod’s work. Track data orders and recognized revenue, challenge staffing and production decisions that erode margin, and provide the cost and delivery inputs that inform pricing decisions. Represent the pod’s commercial and operational performance in the weekly business review.
• Bring the pod’s four-quarter roadmap to life. Partner with Product and Research to execute against the strategy and priority bets they have defined for the domain, translating them into an actionable delivery roadmap, mobilizing the right cross-functional teams, and ensuring launches and projects are delivered with the required quality, speed, and economics.
• Manage and grow a team of Strategic Project Leads (SPLs) to ensure projects are delivered on time, and you establish a culture of high performance.
• Serve as the connective tissue between GTM and Delivery. Maintain a clear view of the commercial pipeline, ensure pre-sales teams have the support they need, PMM has what it needs, and be able to speak confidently to delivery plans, capacity, risks, and tradeoffs across your portfolio.
• Own the performance of the full project portfolio. Ensure every project, across samples, OTS datasets, proprietary data products, and bespoke engagements, is delivered on time, to the highest quality, and against its expected financial return.
• Mobilize the right people at the right time. Bring together Research, Engineering, subject-matter experts, Delivery, and Expert AI Supply, negotiating for capacity and driving alignment across teams that do not report directly to you.
• Build and optimize the pod’s workforce plan. Partner closely with the heads of Delivery and Expert AI Supply to ensure projects are staffed with the right expertise, talent is deployed effectively, and capacity is planned strategically against current and future demand.
• Obsess over quality, personally. Get into the data, understand where quality is breaking down, and force the right conversations and actions when something is wrong, regardless of whether you are the person who can directly fix it.
• Actively manage and improve margin. Challenge staffing models, production pipelines, and other cost drivers when work is more expensive than it needs to be, and deliver measurable improvements to the domain’s margin profile.
• Turn recurring failures into systemic fixes. When the same problem appears repeatedly, address it in the operating model, tooling, or process rather than continuing to solve it one project at a time.
• Build the pod playbook. As one of the first leaders operating this model, establish the rhythms, processes, roles, and best practices that will make the model repeatable for future pods.
• Share learnings across the broader organization. Ensure insights, proven practices, and recurring challenges are systematically shared across pods so that each team benefits from what others have learned.

What You’ll Bring

• Ownership of a P&L or a business unit - you have carried a number, made pricing and cost trade-offs, and lived with the result. Consulting-style project leadership without commercial ownership is not the same thing.
• Real depth in a technical domain - software engineering, computer use and agents, or an adjacent frontier area. You do not need to be a researcher and you do not need to write the pipeline. You do need to be someone a research lead wants in the room: able to hold your own on a technical argument, tell whether this domain’s data is good or bad, and know who to pull in when it isn’t.
• A track record of building rather than administering. Founders, early operators, and people who have stood something up from nothing tend to do well here. We care much more about what you have owned and accomplished than how many people have reported to you.
• Commercial judgment with customers. You can run a technical discovery conversation, scope an engagement, and hold a hard margin or timeline conversation without escalating it.
• Comfort with ambiguity and with peers who are not your reports. Most of what you need to get done, you will get done through people who do not report to you.
• Seniority. Typically 8+ years with meaningful time at the level described above, though we care about the substance far more than the count.
• Prior people management experience; preference 3+ years

Bonus: experience in AI/ML data, evals or benchmarks; having built a function or business line inside a fast-scaling company; a founder or early-employee background in a technical product.

Pay Transparency Notice: Depending on your work location, the target annual salary base for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)). The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, and New York, and is $296,000 - $444,000. All offers include equity compensation.

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

The Strategic Delivery Lead is the senior operator accountable for turning a pod’s ambition into reliably delivered, high-quality work. This role is hybrid ( _3 days/week in office)_ in San Francisco,CA or New York City, NY. You will own the performance of a portfolio spanning samples, off-the-shelf datasets, proprietary data products, and bespoke engagements, connecting GTM, Research, Delivery, Product, Engineering, and Expert AI Supply to ensure the right work is prioritized, staffed, and executed. This is a highly cross-functional role: you will lead through influence cross functionally and directly manage a team of strategic project leads (SPLs), bring clarity to complex tradeoffs, and personally intervene when quality, delivery, or customer outcomes are at risk.

You will be the pod’s owner for margin performance and operating economics, with a clear view of cost-to-deliver, gross margin, capacity, and the operational choices that drive them. While you will not set pricing, your cost, scope, and delivery inputs will directly inform pricing and commercial decisions. In partnership with Product, Research and Forward Deployed Engineering, you will translate the domain’s strategy and priority bets into an executable roadmap, mobilizing the teams required to bring it to life and building the systems, rhythms, and playbooks that make the model stronger with every launch.

What You’ll Do

• Own your pod’s margin performance and operating economics. Be accountable for understanding and improving the cost-to-deliver, gross margin, and financial health of the pod’s work. Track data orders and recognized revenue, challenge staffing and production decisions that erode margin, and provide the cost and delivery inputs that inform pricing decisions. Represent the pod’s commercial and operational performance in the weekly business review.
• Bring the pod’s four-quarter roadmap to life. Partner with Product and Research to execute against the strategy and priority bets they have defined for the domain, translating them into an actionable delivery roadmap, mobilizing the right cross-functional teams, and ensuring launches and projects are delivered with the required quality, speed, and economics.
• Manage and grow a team of Strategic Project Leads (SPLs) to ensure projects are delivered on time, and you establish a culture of high performance.
• Serve as the connective tissue between GTM and Delivery. Maintain a clear view of the commercial pipeline, ensure pre-sales teams have the support they need, PMM has what it needs, and be able to speak confidently to delivery plans, capacity, risks, and tradeoffs across your portfolio.
• Own the performance of the full project portfolio. Ensure every project, across samples, OTS datasets, proprietary data products, and bespoke engagements, is delivered on time, to the highest quality, and against its expected financial return.
• Mobilize the right people at the right time. Bring together Research, Engineering, subject-matter experts, Delivery, and Expert AI Supply, negotiating for capacity and driving alignment across teams that do not report directly to you.
• Build and optimize the pod’s workforce plan. Partner closely with the heads of Delivery and Expert AI Supply to ensure projects are staffed with the right expertise, talent is deployed effectively, and capacity is planned strategically against current and future demand.
• Obsess over quality, personally. Get into the data, understand where quality is breaking down, and force the right conversations and actions when something is wrong, regardless of whether you are the person who can directly fix it.
• Actively manage and improve margin. Challenge staffing models, production pipelines, and other cost drivers when work is more expensive than it needs to be, and deliver measurable improvements to the domain’s margin profile.
• Turn recurring failures into systemic fixes. When the same problem appears repeatedly, address it in the operating model, tooling, or process rather than continuing to solve it one project at a time.
• Build the pod playbook. As one of the first leaders operating this model, establish the rhythms, processes, roles, and best practices that will make the model repeatable for future pods.
• Share learnings across the broader organization. Ensure insights, proven practices, and recurring challenges are systematically shared across pods so that each team benefits from what others have learned.

What You’ll Bring

• Ownership of a P&L or a business unit - you have carried a number, made pricing and cost trade-offs, and lived with the result. Consulting-style project leadership without commercial ownership is not the same thing.
• Real depth in a technical domain - software engineering, computer use and agents, or an adjacent frontier area. You do not need to be a researcher and you do not need to write the pipeline. You do need to be someone a research lead wants in the room: able to hold your own on a technical argument, tell whether this domain’s data is good or bad, and know who to pull in when it isn’t.
• A track record of building rather than administering. Founders, early operators, and people who have stood something up from nothing tend to do well here. We care much more about what you have owned and accomplished than how many people have reported to you.
• Commercial judgment with customers. You can run a technical discovery conversation, scope an engagement, and hold a hard margin or timeline conversation without escalating it.
• Comfort with ambiguity and with peers who are not your reports. Most of what you need to get done, you will get done through people who do not report to you.
• Seniority. Typically 8+ years with meaningful time at the level described above, though we care about the substance far more than the count.
• Prior people management experience; preference 3+ years

Bonus: experience in AI/ML data, evals or benchmarks; having built a function or business line inside a fast-scaling company; a founder or early-employee background in a technical product.

Pay Transparency Notice: Depending on your work location, the target annual salary base for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)). The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, and New York, and is $296,000 - $444,000. All offers include equity compensation.

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

The Strategic Delivery Lead is the senior operator accountable for turning a pod’s ambition into reliably delivered, high-quality work. This role is hybrid ( _3 days/week in office)_ in San Francisco,CA or New York City, NY. You will own the performance of a portfolio spanning samples, off-the-shelf datasets, proprietary data products, and bespoke engagements, connecting GTM, Research, Delivery, Product, Engineering, and Expert AI Supply to ensure the right work is prioritized, staffed, and executed. This is a highly cross-functional role: you will lead through influence cross functionally and directly manage a team of strategic project leads (SPLs), bring clarity to complex tradeoffs, and personally intervene when quality, delivery, or customer outcomes are at risk.

You will be the pod’s owner for margin performance and operating economics, with a clear view of cost-to-deliver, gross margin, capacity, and the operational choices that drive them. While you will not set pricing, your cost, scope, and delivery inputs will directly inform pricing and commercial decisions. In partnership with Product, Research and Forward Deployed Engineering, you will translate the domain’s strategy and priority bets into an executable roadmap, mobilizing the teams required to bring it to life and building the systems, rhythms, and playbooks that make the model stronger with every launch.

What You’ll Do

• Own your pod’s margin performance and operating economics. Be accountable for understanding and improving the cost-to-deliver, gross margin, and financial health of the pod’s work. Track data orders and recognized revenue, challenge staffing and production decisions that erode margin, and provide the cost and delivery inputs that inform pricing decisions. Represent the pod’s commercial and operational performance in the weekly business review.
• Bring the pod’s four-quarter roadmap to life. Partner with Product and Research to execute against the strategy and priority bets they have defined for the domain, translating them into an actionable delivery roadmap, mobilizing the right cross-functional teams, and ensuring launches and projects are delivered with the required quality, speed, and economics.
• Manage and grow a team of Strategic Project Leads (SPLs) to ensure projects are delivered on time, and you establish a culture of high performance.
• Serve as the connective tissue between GTM and Delivery. Maintain a clear view of the commercial pipeline, ensure pre-sales teams have the support they need, PMM has what it needs, and be able to speak confidently to delivery plans, capacity, risks, and tradeoffs across your portfolio.
• Own the performance of the full project portfolio. Ensure every project, across samples, OTS datasets, proprietary data products, and bespoke engagements, is delivered on time, to the highest quality, and against its expected financial return.
• Mobilize the right people at the right time. Bring together Research, Engineering, subject-matter experts, Delivery, and Expert AI Supply, negotiating for capacity and driving alignment across teams that do not report directly to you.
• Build and optimize the pod’s workforce plan. Partner closely with the heads of Delivery and Expert AI Supply to ensure projects are staffed with the right expertise, talent is deployed effectively, and capacity is planned strategically against current and future demand.
• Obsess over quality, personally. Get into the data, understand where quality is breaking down, and force the right conversations and actions when something is wrong, regardless of whether you are the person who can directly fix it.
• Actively manage and improve margin. Challenge staffing models, production pipelines, and other cost drivers when work is more expensive than it needs to be, and deliver measurable improvements to the domain’s margin profile.
• Turn recurring failures into systemic fixes. When the same problem appears repeatedly, address it in the operating model, tooling, or process rather than continuing to solve it one project at a time.
• Build the pod playbook. As one of the first leaders operating this model, establish the rhythms, processes, roles, and best practices that will make the model repeatable for future pods.
• Share learnings across the broader organization. Ensure insights, proven practices, and recurring challenges are systematically shared across pods so that each team benefits from what others have learned.

What You’ll Bring

• Ownership of a P&L or a business unit - you have carried a number, made pricing and cost trade-offs, and lived with the result. Consulting-style project leadership without commercial ownership is not the same thing.
• Real depth in a technical domain - software engineering, computer use and agents, or an adjacent frontier area. You do not need to be a researcher and you do not need to write the pipeline. You do need to be someone a research lead wants in the room: able to hold your own on a technical argument, tell whether this domain’s data is good or bad, and know who to pull in when it isn’t.
• A track record of building rather than administering. Founders, early operators, and people who have stood something up from nothing tend to do well here. We care much more about what you have owned and accomplished than how many people have reported to you.
• Commercial judgment with customers. You can run a technical discovery conversation, scope an engagement, and hold a hard margin or timeline conversation without escalating it.
• Comfort with ambiguity and with peers who are not your reports. Most of what you need to get done, you will get done through people who do not report to you.
• Seniority. Typically 8+ years with meaningful time at the level described above, though we care about the substance far more than the count.
• Prior people management experience; preference 3+ years

Bonus: experience in AI/ML data, evals or benchmarks; having built a function or business line inside a fast-scaling company; a founder or early-employee background in a technical product.

Pay Transparency Notice: Depending on your work location, the target annual salary base for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)). The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, and New York, and is $296,000 - $444,000. All offers include equity compensation.

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

The Role:

We’re looking for a Senior Engineering Manager to lead the teams building shared product platforms at AlphaSense. The domain covers two connected areas: the API-first platforms that power multiple product surfaces, integrations, and agentic workflows, and the usage platform that meters and reports AI credit consumption across our product features.

Both areas are built as products, not as internal plumbing. That means well-designed APIs, clear contracts, strong reliability guarantees, and a roadmap driven by real product needs. Our consumption platform is business-critical: it underpins how AlphaSense packages, prices, and reports on AI capabilities, so accurate, timely, and auditable metering is a hard requirement rather than an implementation detail.

This is a people-management role. The immediate team is largely based in EMEA/US, so global people management is preferred. You’ll own hiring, growth, delivery, and the operational health of your teams, and you’ll partner closely with Product, Platform, SRE, and Finance/RevOps to set direction. You’ll stay technical enough to hold credible design discussions, review architecture, and push back where it matters, but your leverage comes through the engineers you grow and the systems they own. You’ll work alongside Principal Engineers in long-term technical direction rather than duplicating that work.

Responsibilities:

• Lead, grow, and develop a team of backend and platform engineers across the API and usage/consumption areas
• Own delivery: roadmap commitments, execution quality, and predictable outcomes for platforms with many internal and external consumers
• Own the direction of usage metering and AI credit accounting, including accuracy, auditability, latency, and cost of the metering pipeline itself
• Partner with Product to shape a platform roadmap driven by real product and customer needs
• Hire strong engineers, build a healthy pipeline, and raise the bar with every offer
• Uphold API governance, versioning strategy, and backward compatibility, and hold the line on contracts that other teams depend on
• Own operational excellence: SLOs, observability, on-call health, and follow-through on incidents
• Partner with Finance, RevOps, and Pricing on consumption models, entitlements, quotas, overages, and reporting
• Create clarity in ambiguous, cross-team problems and break them into work your teams can execute
• Grow senior ICs and tech leads, and make succession and technical ownership explicit
• Communicate technical trade-offs and risk to engineering and business stakeholders across time zones.

Requirements:

• Proven experience managing backend or platform engineering teams, including hiring, performance management, and career development
• Strong hands-on engineering background in backend or distributed systems prior to management, with the ability to engage credibly in design and code reviews today
• Experience with product platforms or shared services consumed by multiple product teams
• Track record of delivering and operating APIs at scale, with strong grounding in RESTful API design
• Experience with data-intensive systems: high-volume event ingestion, aggregation, and reporting
• Comfort with ambiguity and the ability to influence technical direction across teams
• Strong written and verbal communication with both technical and non-technical stakeholders

Nice to have:

• Experience with consumption or usage-based business models: metering, rating, entitlements, quotas, and billing integrations
• Experience with AI cost, token, or credit accounting systems
• Experience building or enabling agentic and AI-driven workflows, including orchestration, state management, and integration patterns
• Familiarity with MCP (Model Context Protocol) or similar agent integration patterns
• Some experience with GraphQL (design, usage, or operating in production)
• Experience working in large-scale, distributed systems environments
• Experience working closely with Platform and SRE teams
• Experience leading globally distributed teams

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the role

We are looking for a collaborative Engineering Onboarding Manager to build an AI-first onboarding experience that helps new engineers become confident, effective builders. You will create the technical learning, practical support, and community that enable engineers to understand Affirm’s systems, ship, and grow their impact.

What you’ll do

• You will own the design and delivery of Engineering onboarding, creating a welcoming, technically credible experience for new engineers across North America and EMEA.

• You will lead hands-on learning experiences at our San Francisco office, complemented by virtual and regional programming that helps engineers build relationships, context, and practical fluency.

• You will partner with Engineering leaders and subject-matter experts across Developer Productivity, SRE, Security, Architecture, and Product teams to build and maintain useful technical onboarding content.

• You will translate Affirm’s AI-first engineering practices into practical learning experiences, including agent-assisted development, code review, testing, CI, deployment, observability, and production support.

• You will work with managers and buddies to create clear, role-relevant onboarding plans that help new engineers establish context, connect with their teams, and begin contributing effectively.

• You will coordinate with Recruiting, Learning, People Ops, IT, Facilities, Finance, and regional partners to ensure each cohort has the access, equipment, environment, and support needed for a strong start.

• You will gather feedback from new hires, managers, and facilitators, then use it to continuously improve the content, operations, and experience of Engineering onboarding.

What we look for

• You have 2–4 years of experience as a technical leader in a software engineering organization.

• You understand modern software development practices, including AI-assisted development, code review, testing, CI, deployment, observability, and incident response.

• You have improved engineering workflows, technical learning programs, or operating practices through thoughtful program design, feedback, and cross-functional execution.

• You can turn ambiguous problems into clear plans, playbooks, and operating rhythms.

• You have the technical judgment to earn trust with Engineering Managers and senior ICs, and to shape practical, credible onboarding experiences.

• You can influence and align partners across Engineering, Learning, Recruiting, People Ops, IT, Facilities, and other teams without direct authority.

• You communicate clearly, create inclusive learning environments, and enjoy helping engineers build confidence in their craft.

• This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

Base Pay Grade - P

Equity Grade - 13

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $230,000 - $290,000

USA base pay range (all other U.S. states) per year: $204,000 - $264,000

#LI-Remote

Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and consent to the use of your personal information as described.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the role

We are looking for a collaborative Engineering Onboarding Manager to build an AI-first onboarding experience that helps new engineers become confident, effective builders. You will create the technical learning, practical support, and community that enable engineers to understand Affirm’s systems, ship, and grow their impact.

What you’ll do

• You will own the design and delivery of Engineering onboarding, creating a welcoming, technically credible experience for new engineers across North America and EMEA.

• You will lead hands-on learning experiences at our San Francisco office, complemented by virtual and regional programming that helps engineers build relationships, context, and practical fluency.

• You will partner with Engineering leaders and subject-matter experts across Developer Productivity, SRE, Security, Architecture, and Product teams to build and maintain useful technical onboarding content.

• You will translate Affirm’s AI-first engineering practices into practical learning experiences, including agent-assisted development, code review, testing, CI, deployment, observability, and production support.

• You will work with managers and buddies to create clear, role-relevant onboarding plans that help new engineers establish context, connect with their teams, and begin contributing effectively.

• You will coordinate with Recruiting, Learning, People Ops, IT, Facilities, Finance, and regional partners to ensure each cohort has the access, equipment, environment, and support needed for a strong start.

• You will gather feedback from new hires, managers, and facilitators, then use it to continuously improve the content, operations, and experience of Engineering onboarding.

What we look for

• You have 2–4 years of experience as a technical leader in a software engineering organization.

• You understand modern software development practices, including AI-assisted development, code review, testing, CI, deployment, observability, and incident response.

• You have improved engineering workflows, technical learning programs, or operating practices through thoughtful program design, feedback, and cross-functional execution.

• You can turn ambiguous problems into clear plans, playbooks, and operating rhythms.

• You have the technical judgment to earn trust with Engineering Managers and senior ICs, and to shape practical, credible onboarding experiences.

• You can influence and align partners across Engineering, Learning, Recruiting, People Ops, IT, Facilities, and other teams without direct authority.

• You communicate clearly, create inclusive learning environments, and enjoy helping engineers build confidence in their craft.

• This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

Base Pay Grade - P

Equity Grade - 13

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $230,000 - $290,000

USA base pay range (all other U.S. states) per year: $204,000 - $264,000

#LI-Remote

Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and consent to the use of your personal information as described.

We read every application. No AI screening. A real person reviews your materials.

Job Summary

PayJunction is seeking an Engineering Manager to lead a team of software engineers from inside the code, still shipping production Java yourself, while setting technical direction, raising the quality bar, and making delivery predictable on a platform where a defect is a financial event.

Why PayJunction?

PayJunction is relentless and emphatic about helping others.  We exist to drive the success of our partners.  Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them.  While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.

Your success is our success.

Our dream is to help you realize yours.

We exist to drive the success of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to make great payment systems.  If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, IL, TX, MN, CO, GA, NY, MA, CT.

Mission

Our Engineering team’s mission is to design, develop, and maintain the products, technology, and systems that drive our partners’ success.

Vision

Thousands of partners love and rely on our platform to make payments simple.

Job Responsibilities

• Own the team’s technical vision and roadmap, lead design reviews for major initiatives, and identify and mitigate the key technical risks in a payments platform.
• Run the team’s Scrum ceremonies as the accountable leader, from planning and grooming through pointing and retros, protecting sprint scope from interrupt load so the team finishes what it commits to.
• Partner with Product to scope, phase, and size initiatives before commitments are made, and negotiate scope when a request exceeds capacity rather than absorbing the overflow.
• Set and enforce the definition of done for tests, review, and documentation, and personally perform substantive code reviews that hold junior and senior engineers to the same bar.
• Use code review and 1:1s as teaching surfaces, build and work a development plan with every engineer, and grow people toward their next level.
• Own the employee lifecycle for your team, from hiring and onboarding through reviews and coaching underperformers early, while building psychological safety without lowering the bar.
• Stay in the code: ship production Java each sprint, author design docs for major initiatives, and review front-end changes in HTML, JavaScript, and Angular competently.
• Own your team’s services in production, including monitoring, alerting, deployments, and incident response, and bake PCI DSS and security requirements into designs early rather than retrofitting them.

Qualifications

• 7+ years of professional software engineering experience, with hands-on ownership of production systems.
• 3+ years at Senior Engineer level or above; you spent at least half of your most recent management role hands-on in the code and can still operate at that level.
• 3+ years of engineering management, directly managing a team of 4 or more engineers, including hiring and performance reviews.
• 5+ years of Java experience including web frameworks, with production Java written within the last 12 months.
• 2+ years running Scrum ceremonies as Scrum Master or the accountable equivalent, not just participating in them.
• Preferred: production Linux experience, ideally Ubuntu; payments or B2B SaaS industry experience; experience in a PCI DSS or comparably regulated engineering environment; a BS in Computer Science, or a sustained record of senior-level engineering work in its place.

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Plan

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
• All remote & hybrid team members can enjoy:
  • Company-provided equipment for your home office
  • An equipment allowance for home office essentials
  • The opportunity to work at one of Glassdoor’s Top 30 Best Places to Work in the US, 2020!
• Those who choose to come into the office can look forward to:
  • Bright and open offices in downtown Santa Barbara
  • Stocked snack kitchens
  • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
  • Dog-friendly office

Company Values

• Build the Dream
• Put People First
• Value Long Term Relationships Over Short Term Profit
• Make it Simple
• Be Data Driven
• Own It

The base salary range for this role is $190,000 - $220,000 per year plus our Total Rewards Plan benefit package. Actual base salary offered will vary depending on factors including but not limited to: education, experience, skills and qualifications.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.

Company Description

About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

An engineering professional responsible for leading large,global,strategic projects / programs through a matrix of cross-functional groups and individuals. Provides corporate guidance on activities related to strategic planning, market demand and trends, strategic opportunities and business needs, technological advances and legal requirements. Position to be a port of either the Global Engineering or Global Packaging Engineering groups.

Responsibilities:

• Responsibilities of this engineering grade level inherently include and expand upon the responsibilities established for lower Project Management Track grade levels.
• Responsible for compliance with applicable policies and procedures. Ensures quality and effectiveness of key results of major projects within function through sound design, early risk assessments, and implementation of fallback strategies. Develops and assists in deployment of risk methodologies and implementation of fallback / mitigation strategies.
• Manages multiple, often concurrent global projects/programs and consistently meets expectations. Makes difficult decisions regarding priorities among projects/programs. Anticipates and understands the business needs and has a thorough knowledge of customer strategic needs and global challenges when developing a project/program scope.
• Leads the project/program team in using established PM tools and techniques to stay within authorized budget limits and achieve the overall project and organizational objectives. Develops project/program strategy to align and achieve key customer business objectives. Collaborates with leaders and experts to integrate project management best practices into strategies and tactics associated with the development of critical projects.
• Defines a vision for the future that aligns with corporate goals and critical business objectives when setting strategies for projects / programs. Leads and contributes to the development of long-term business and organizational strategies.
• Integrates experiences and approaches from multiple projects / disciplines to develop the best solution in the total business context. Proactively mentors, advises and shares knowledge and opinions with senior management. Manages the direction of global teams and task forces to develop and align procedures and standards.
• Anticipates trends and prioritizes challenges. Prepares and presents to executive management and obtains their buy-in for major programs. Serves as organization spokesperson on large strategic initiatives. Sets the strategy and direction for improving project design / outcome within the framework of the corporate strategy.

Qualifications

• A Bachelors Degree in Engineering, science, or closely related discipline is desired, or equivalent technical experience plus demonstrated competence, with a desired 18+ years of significant engineering and / or operational experience. A post-graduate education / degree is desired, and may contribute towards the desired years of experience.
• A career history marked by a consistent series of significant contributions and accomplishments.
• Demonstrated and been recognized for excellence in breadth and depth of knowledge in global project management.
• Interacts well with diverse groups across corporation and maintains strong working relationships with internal and external collaborators.
• Listens to and understands others’ points of view and articulates tactfully and respectfully one’s own perspective orally, in writing, and in presentations.
• Works well with other engineers in a collaborative, fast-paced goal-driven environment.
• Possesses interpersonal skills to negotiate and reconcile differences, while optimizing overall organizational goals.
• A technical background in health care, medical devices, biological, or pharmaceutical companies.
• Consistently demonstrated competency with financial systems and in fiscal control. Project accounting experience. Understanding and management of procurement & contracting processes.
• Formal Project Management training (preferred)

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

About the Team

OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.

We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.

This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.

In this role, you will:

• Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team

• Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time

• Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability

• Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners

• Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness

• Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale

• Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction

• Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization

You might thrive in this role if you:

• Have 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling

• Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team

• Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries

• Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams

• Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions

• Are passionate about using tools and automation to drive efficiency and improve customer outcomes

• Possess exceptional communication, organization, and problem-solving skills

• Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.

We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.

This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.

In this role, you will:

• Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team

• Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time

• Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability

• Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners

• Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness

• Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale

• Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction

• Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization

You might thrive in this role if you:

• Have 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling

• Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team

• Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries

• Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams

• Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions

• Are passionate about using tools and automation to drive efficiency and improve customer outcomes

• Possess exceptional communication, organization, and problem-solving skills

• Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.