Writing.io Jobs

The Role We Need PadSplit’s demand engine spans Marketing, Lifecycle, Member Acquisition, and Member Success, but no one owns how these teams connect once a lead is approved, leaving us...

The Role We Need PadSplit’s demand engine spans Marketing, Lifecycle, Member Acquisition, and Member Success, but no one owns how these teams connect once a lead is approved, leaving us...

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY:

Operational leadership for customer experience (CX) and retention initiatives within a highly regulated pharmaceutical environment. This role oversees vendor-driven marketing operations, Veeva promotional submissions, data and reporting, and cross-functional execution while proactively identifying opportunities to optimize processes, resolve complex operational challenges, and scale business value. The ideal candidate functions with a high degree of autonomy, thrives in ambiguous environments, and connects detailed execution to overarching CX and retention objectives.

PRIMARY DUTIES:

• Lead day-to-day operational activities supporting enterprise CX and retention initiatives across commercial operations.
• Manage external vendor relationships, including deliverable tracking, performance monitoring, contract execution, and complex issue resolution.
• Own and manage end-to-end Veeva submission processes, ensuring marketing and promotional materials are accurately prepared, submitted, tracked, and compliant with regulatory standards and timelines.
• Review, interpret, and synthesize disparate data and reporting from multiple vendors across varied formats, structures, and levels of detail.
• Identify data discrepancies, market trends, performance gaps, and optimization opportunities; translate raw vendor data into clear, actionable business insights.
• Partner with internal analytics and data teams to validate vendor inputs, streamline reporting workflows, and build scalable reporting infrastructure.
• Navigate evolving systems and processes, translating ambiguous or incomplete requests into structured execution plans and actionable next steps.
• Drive continuous process improvement across vendor management, promotional review workflows, reporting systems, and CX capabilities.
• Collaborate cross-functionally with Account Management, Marketing, Customer Experience, Data, and Compliance to maintain operational alignment and anticipate project risks.

EXPERIENCE:

• 10+ years of operational experience within the pharmaceutical industry, specifically focused on commercial operations, marketing operations, or CX capabilities.
• Direct, hands-on experience navigating Veeva submission systems and promotional review/approval (MLR) processes.
• Proven background managing complex third-party marketing, data, and technology vendors, including contract oversight and SLA performance management.
• Demonstrated experience synthesizing unstructured datasets and creating executive-level operational reporting.

LANGUAGE SKILLS:

Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.

QUALIFICATIONS / REQUIRED EDUCATION:

• Bachelor’s Degree in Marketing, Business Administration, Healthcare Management, Data Analytics, or a related field; master’s degree or industry certifications preferred.
• Strong proficiency with Veeva Vault (Promats/MedComms) and vendor management systems.
• Familiarity with business intelligence tools such as Power BI or Tableau.

PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment, including repetitive motions such as typing, scrolling, and mouse use. Ability to communicate effectively and understand verbal communication in person, by telephone, and through video conferencing or other remote communication tools. Ability to view and read information on computer screens and printed materials, including the ability to adjust focus. The position requires prolonged periods of computer use and viewing a computer screen.

WORK ENVIRONMENT:

EXPECTED HOURS OF WORK: This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required.

TRAVEL: Minimal travel may be required on an as-needed basis (REMOTE)

ADA Statement

An individual must be able to perform the essential functions of the position, with or without reasonable accommodation. The requirements outlined in this job description are representative of the knowledge, skills, abilities, and other qualifications necessary to successfully perform the essential functions of the position. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or requirements of the position. Duties and responsibilities may be modified, added, or reassigned based on business needs.

EEO/AA Statement

New Era Technology is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, transfer, leaves of absence, discipline, termination, layoff, recall, and other terms and conditions of employment.

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$71—$71 USD

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Open to Full-time w2 Employee and C2C contract employment arrangements

Title:Principal Operational Excellence Consultant

Location:Virtual, home based office with travel (estimated 80%)

(The immediate project for this position is estimated to be 6 months long, with travel to Seattle, WA)

Description:

The PrincipalOperational Excellence Consultant will transform client competitiveness, create new sources of economic value, drive revenue growth, increase productivity, and implement substantive change.  This will be accomplished by utilizing continuous improvement, Lean and Six Sigma tool sets to analyze clients’ business strategies, assets, processes and existing technologies.  As a Principal Operational Excellence Consultant, you will also engage in the selling of the value of Operational Excellence to both internal and external customers.  Thus, identifying opportunities to improve processes and leverage technology to operationalize business strategy, and developing strategic roadmaps that support business and operational transformation initiatives.

Responsibilities

• Involved in the MCA sales cycle by preparing sales presentations, calculating change management needs of clients and writing statements of work for contracting MCA operational excellence resources time and deliverables.

• Facilitate and lead consultative services to clients regarding their preparedness for enterprise transformation utilizing tools and techniques designed to drive and support industry best practice

• Assess and document a client’s current culture, awareness, and adoption of best practice manufacturing and operational excellence techniques and integration with supporting technologies

• Design and lead executive sessions with clients to define their cross functional strategic plans

• Conduct and lead team sessions to define current and future state processes and value streams

• Develop quantitative modeling of current business performance and future state design to support client growth and profit objectives.

• Deliver presentation to senior executives regarding the ROI and value creation of engagements

• Prepare strategy and high-level project plans for migration from current state to proposed design.

• Identify and resolve issues pertinent to the success of projects, including change management, process change implementation, data flow, application implementation, and issue escalation and resolution.

• Develop and present deliverables to senior executives and all level with an organization

• Facilitate development of the KPI measurements of success

• Building a framework for managing changes in client’s organization

• End state defined: “what does success look like”

• Create operational excellence training materials and programs to train and mentor other MCA Connect team members

Qualifications

• Executive leadership skills to manage and develop change management staff

• Excellent presentation and sales skills with ability to influence all levels of organizational structure

• Bachelor’s degree or equivalent combination of education and experience required

• Minimum of 15 years of experience with an understanding of enterprise solutions

• Experience with strategic business transformation or manufacturing with a minimum of 8 years in two of the following:

• Industry experience in lean manufacturing

• Strategic business transformation experience utilizing Operational Excellence, Continuous Improvement & Six Sigma tools (i.e. SIPOC, Swim Lane Diagrams, etc.)

• Implementation of industry best practices to support business transformation

• Experience implementing continuous improvement tools & concepts

• Experience with ERP with a minimum of the following:

• ERP general consulting or in production for a minimum of 10 years

• ERP Master Planning consulting or in production for a minimum of 5 years

• ERP lean manufacturing consulting or in production for a minimum of 5 years

• Design of unique solutions for high mix manufacturing challenges

• Integration of MRP into scheduling solutions across supply chain

• Excellent communication skills both written and verbal

• Solid skills with project management approaches, tools and phases of the project lifecycle

• Software implementation project experience

• Ability to travel up to 80%

Desired Qualifications

• Experience with lean manufacturing ERP solutions, Operational Excellence/Continuous Improvement tools or Six Sigma tools strongly preferred.

• Understanding of and ability to formulate adoption models for trends in operational excellence and business transformation.

• Passionate about business transformation with a focus on value creation and waste reduction in every aspect of the consulting engagement with the customer.

• Committed to learning, exploring new ideas, and staying at the leading edge.

• Committed to quality.

• Creativity to initiate new ideas and think out of the norm.

• Minimum ten years in managing and developing direct reports

• Project management experience

$160,000 - $195,000 a year

PLUS Supplemental Compensation (Bonus) Plan

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry.  Along with this we also offer a generous benefit package:

·Work/Life Balance with Unlimited Paid Time Off (UPTO)

·401k Plan with Company Matching Contribution

·Monthly Stipend for Home Office Expenses

·Subsidized Medical, Dental and Vision Coverage

·Health Savings and Flexible Spending Accounts

·Company Paid Life and Disability Insurance

·Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Open to Full-time w2 Employee and C2C contract employment arrangements

Title:Principal Operational Excellence Consultant

Location:Virtual, home based office with travel (estimated 80%)

(The immediate project for this position is estimated to be 6 months long, with travel to Seattle, WA)

Description:

The PrincipalOperational Excellence Consultant will transform client competitiveness, create new sources of economic value, drive revenue growth, increase productivity, and implement substantive change.  This will be accomplished by utilizing continuous improvement, Lean and Six Sigma tool sets to analyze clients’ business strategies, assets, processes and existing technologies.  As a Principal Operational Excellence Consultant, you will also engage in the selling of the value of Operational Excellence to both internal and external customers.  Thus, identifying opportunities to improve processes and leverage technology to operationalize business strategy, and developing strategic roadmaps that support business and operational transformation initiatives.

Responsibilities

• Involved in the MCA sales cycle by preparing sales presentations, calculating change management needs of clients and writing statements of work for contracting MCA operational excellence resources time and deliverables.

• Facilitate and lead consultative services to clients regarding their preparedness for enterprise transformation utilizing tools and techniques designed to drive and support industry best practice

• Assess and document a client’s current culture, awareness, and adoption of best practice manufacturing and operational excellence techniques and integration with supporting technologies

• Design and lead executive sessions with clients to define their cross functional strategic plans

• Conduct and lead team sessions to define current and future state processes and value streams

• Develop quantitative modeling of current business performance and future state design to support client growth and profit objectives.

• Deliver presentation to senior executives regarding the ROI and value creation of engagements

• Prepare strategy and high-level project plans for migration from current state to proposed design.

• Identify and resolve issues pertinent to the success of projects, including change management, process change implementation, data flow, application implementation, and issue escalation and resolution.

• Develop and present deliverables to senior executives and all level with an organization

• Facilitate development of the KPI measurements of success

• Building a framework for managing changes in client’s organization

• End state defined: “what does success look like”

• Create operational excellence training materials and programs to train and mentor other MCA Connect team members

Qualifications

• Executive leadership skills to manage and develop change management staff

• Excellent presentation and sales skills with ability to influence all levels of organizational structure

• Bachelor’s degree or equivalent combination of education and experience required

• Minimum of 15 years of experience with an understanding of enterprise solutions

• Experience with strategic business transformation or manufacturing with a minimum of 8 years in two of the following:

• Industry experience in lean manufacturing

• Strategic business transformation experience utilizing Operational Excellence, Continuous Improvement & Six Sigma tools (i.e. SIPOC, Swim Lane Diagrams, etc.)

• Implementation of industry best practices to support business transformation

• Experience implementing continuous improvement tools & concepts

• Experience with ERP with a minimum of the following:

• ERP general consulting or in production for a minimum of 10 years

• ERP Master Planning consulting or in production for a minimum of 5 years

• ERP lean manufacturing consulting or in production for a minimum of 5 years

• Design of unique solutions for high mix manufacturing challenges

• Integration of MRP into scheduling solutions across supply chain

• Excellent communication skills both written and verbal

• Solid skills with project management approaches, tools and phases of the project lifecycle

• Software implementation project experience

• Ability to travel up to 80%

Desired Qualifications

• Experience with lean manufacturing ERP solutions, Operational Excellence/Continuous Improvement tools or Six Sigma tools strongly preferred.

• Understanding of and ability to formulate adoption models for trends in operational excellence and business transformation.

• Passionate about business transformation with a focus on value creation and waste reduction in every aspect of the consulting engagement with the customer.

• Committed to learning, exploring new ideas, and staying at the leading edge.

• Committed to quality.

• Creativity to initiate new ideas and think out of the norm.

• Minimum ten years in managing and developing direct reports

• Project management experience

$160,000 - $195,000 a year

PLUS Supplemental Compensation (Bonus) Plan

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry.  Along with this we also offer a generous benefit package:

·Work/Life Balance with Unlimited Paid Time Off (UPTO)

·401k Plan with Company Matching Contribution

·Monthly Stipend for Home Office Expenses

·Subsidized Medical, Dental and Vision Coverage

·Health Savings and Flexible Spending Accounts

·Company Paid Life and Disability Insurance

·Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Open to Full-time w2 Employee and C2C contract employment arrangements

Title:Principal Operational Excellence Consultant

Location:Virtual, home based office with travel (estimated 80%)

(The immediate project for this position is estimated to be 6 months long, with travel to Seattle, WA)

Description:

The PrincipalOperational Excellence Consultant will transform client competitiveness, create new sources of economic value, drive revenue growth, increase productivity, and implement substantive change.  This will be accomplished by utilizing continuous improvement, Lean and Six Sigma tool sets to analyze clients’ business strategies, assets, processes and existing technologies.  As a Principal Operational Excellence Consultant, you will also engage in the selling of the value of Operational Excellence to both internal and external customers.  Thus, identifying opportunities to improve processes and leverage technology to operationalize business strategy, and developing strategic roadmaps that support business and operational transformation initiatives.

Responsibilities

• Involved in the MCA sales cycle by preparing sales presentations, calculating change management needs of clients and writing statements of work for contracting MCA operational excellence resources time and deliverables.

• Facilitate and lead consultative services to clients regarding their preparedness for enterprise transformation utilizing tools and techniques designed to drive and support industry best practice

• Assess and document a client’s current culture, awareness, and adoption of best practice manufacturing and operational excellence techniques and integration with supporting technologies

• Design and lead executive sessions with clients to define their cross functional strategic plans

• Conduct and lead team sessions to define current and future state processes and value streams

• Develop quantitative modeling of current business performance and future state design to support client growth and profit objectives.

• Deliver presentation to senior executives regarding the ROI and value creation of engagements

• Prepare strategy and high-level project plans for migration from current state to proposed design.

• Identify and resolve issues pertinent to the success of projects, including change management, process change implementation, data flow, application implementation, and issue escalation and resolution.

• Develop and present deliverables to senior executives and all level with an organization

• Facilitate development of the KPI measurements of success

• Building a framework for managing changes in client’s organization

• End state defined: “what does success look like”

• Create operational excellence training materials and programs to train and mentor other MCA Connect team members

Qualifications

• Executive leadership skills to manage and develop change management staff

• Excellent presentation and sales skills with ability to influence all levels of organizational structure

• Bachelor’s degree or equivalent combination of education and experience required

• Minimum of 15 years of experience with an understanding of enterprise solutions

• Experience with strategic business transformation or manufacturing with a minimum of 8 years in two of the following:

• Industry experience in lean manufacturing

• Strategic business transformation experience utilizing Operational Excellence, Continuous Improvement & Six Sigma tools (i.e. SIPOC, Swim Lane Diagrams, etc.)

• Implementation of industry best practices to support business transformation

• Experience implementing continuous improvement tools & concepts

• Experience with ERP with a minimum of the following:

• ERP general consulting or in production for a minimum of 10 years

• ERP Master Planning consulting or in production for a minimum of 5 years

• ERP lean manufacturing consulting or in production for a minimum of 5 years

• Design of unique solutions for high mix manufacturing challenges

• Integration of MRP into scheduling solutions across supply chain

• Excellent communication skills both written and verbal

• Solid skills with project management approaches, tools and phases of the project lifecycle

• Software implementation project experience

• Ability to travel up to 80%

Desired Qualifications

• Experience with lean manufacturing ERP solutions, Operational Excellence/Continuous Improvement tools or Six Sigma tools strongly preferred.

• Understanding of and ability to formulate adoption models for trends in operational excellence and business transformation.

• Passionate about business transformation with a focus on value creation and waste reduction in every aspect of the consulting engagement with the customer.

• Committed to learning, exploring new ideas, and staying at the leading edge.

• Committed to quality.

• Creativity to initiate new ideas and think out of the norm.

• Minimum ten years in managing and developing direct reports

• Project management experience

$160,000 - $195,000 a year

PLUS Supplemental Compensation (Bonus) Plan

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry.  Along with this we also offer a generous benefit package:

·Work/Life Balance with Unlimited Paid Time Off (UPTO)

·401k Plan with Company Matching Contribution

·Monthly Stipend for Home Office Expenses

·Subsidized Medical, Dental and Vision Coverage

·Health Savings and Flexible Spending Accounts

·Company Paid Life and Disability Insurance

·Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better - a product, a process, a career - you’ll fit right in.

At Kaseya, we don’t just raise the bar. We build it.

Position Summary

The Business Process Lead, Order to Cash owns the end-to-end design of the business processes that run from order acceptance through cash collection and recognized revenue. This role is the connective tissue between the business stakeholders who operate these processes and the technology teams that build supporting systems, and is accountable for the detailed capability decomposition of this value stream. Process design decisions in this role have direct consequences for billing accuracy, revenue recognition, and financial reporting integrity, and the role carries a corresponding financial control responsibility.

Importantly, this role owns the business capabilities in this value stream — their definition, design, decomposition, and governance — in close partnership with the business teams that operate the underlying functions day to day. It does not own those functions themselves; success depends on heavy partnership with business and technology leads rather than on direct authority. This is a hands-on, individual-contributor role: the person hired personally facilitates working sessions, maps processes, writes requirements, and stays engaged through delivery and adoption. It also sits within a newly created function whose operating model and standards are still being defined, giving the person hired real influence over how the broader practice takes shape. The role holds several formal agreements with peer process owners covering shared boundaries, and maintaining those agreements is a core, ongoing part of the job rather than an occasional task.

Key Responsibilities

• Own and continuously maintain a detailed (L2/L3) decomposition of order and subscription management, software provisioning and fulfillment, usage consumption and rating, billing and invoicing, invoice-to-cash, and revenue recognition capabilities, keeping documentation accurate as the operating model and systems landscape evolve, and using standards shared across the Business Process Lead team.
• Facilitate structured working sessions with business stakeholders across this value stream to document how processes work today and design how they should work going forward, producing process maps, documented decisions, and requirements a technical team can act on without extensive follow-up.
• Translate future-state process designs into system requirements, partner with Product Owners and Engineering Leads through design, build, and testing, and confirm that what gets delivered reflects the intended process design.
• Support two parallel delivery tracks — current, in-production systems and the next-generation platform build — correctly identifying which track an incoming request belongs to, and ensuring lessons learned in day-to-day operations are reflected back into documentation and forward-looking design work.
• Own change management, enablement, and adoption for process changes in this value stream — stakeholder impact assessment, readiness planning, training materials, and post-launch verification that new processes are being used as intended — and define and report the process performance metrics that show whether they are working.
• Hold and maintain documented agreements at shared boundaries with peer Business Process Leads, so handoffs between value streams are explicitly agreed rather than assumed.
• Own the capability design for software provisioning and fulfillment — manual provisioning, provisioning error handling, feature enablement, software suspension and reinstatement, and trial extension — partnering with the teams who operate those processes.
• Own the capability design for usage consumption and rating, including overage management and how rated usage flows into billing and revenue treatment.

Required Qualifications

• Working knowledge of revenue recognition standards (ASC 606) and subscription billing mechanics, with the demonstrated ability to reason independently through how a mid-contract order change flows to invoicing, revenue schedules, and unbilled or deferred revenue balances. This is a firm screening requirement given the financial control responsibilities of the role, not a general preference.
• 5+ years of experience in business process design, business analysis, business architecture, or operations in a relevant domain.
• Demonstrated experience decomposing business capabilities into detailed, multi-level structures.
• Strong facilitation skills with cross-functional business stakeholders, including experience working at a director level, and comfort holding formal cross-functional agreements with peer process owners rather than treating a boundary handoff as a one-time conversation.
• Experience translating business process requirements into system requirements or work items for a technical delivery team, along with strong documentation habits.

Preferred Qualifications

• Experience with contract modification accounting and its process implications in a subscription business.
• Billing operations, collections, or revenue accounting process design experience.
• Experience with consumption or usage-based billing and rating models, including how overages are handled and billed.
• Experience with software provisioning, license entitlement, or feature enablement process ownership.
• Indirect tax process design experience, including taxability determination, nexus, and exemption certificate management.
• Prior experience partnering with a shared platform engineering team on roadmap sequencing and prioritization.
• Experience with Salesforce Revenue Cloud Advanced, a dedicated revenue recognition engine such as RightRev, Oracle and NetSuite, and indirect tax engines such as OneSource or CertifyTax.

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better - a product, a process, a career - you’ll fit right in.

At Kaseya, we don’t just raise the bar. We build it.

Position Summary

The Business Process Lead, Finance & Corporate Services owns the end-to-end design of our financial and administrative back-office processes — financial close and reporting, procurement, tax, supply chain operations, hardware fulfillment, human resources operations, and sales compensation administration. This scope is intentionally broad rather than a single linear process flow, spanning several distinct domains that share a finance and administrative reporting line rather than a common process sequence. The role is the connective tissue between Finance, HR, and Supply Chain leadership and the technology teams that build supporting systems.

Importantly, this role owns the business capabilities in this scope — their definition, design, decomposition, and governance — in close partnership with the business teams that operate the underlying functions day to day. It does not own those functions themselves; success depends on heavy partnership with business and technology leads rather than on direct authority. This is a hands-on, individual-contributor role: the person hired personally facilitates working sessions, maps processes, writes requirements, and stays engaged through delivery and adoption. It also sits within a newly created function whose standards and operating rhythm are still being defined. Deep specialist expertise in every domain within this scope is not expected; the ability to establish consistent standards, prioritize effectively, and drive improvement across genuinely different process areas is the core skill this role requires.

Key Responsibilities

• Own and continuously maintain a detailed (L2/L3) decomposition of Record to Report, Direct Tax and Tax Compliance, Procure to Pay, Supply Chain Operations, hardware fulfillment, Hire to Retire, and Sales Compensation Management capabilities, keeping documentation accurate as the operating model and systems landscape evolve, and using standards shared across the Business Process Lead team.
• Facilitate structured working sessions with Finance, HR, Procurement, and Supply Chain stakeholders to document how processes work today and design how they should work going forward, producing process maps, documented decisions, and requirements a technical team can act on without extensive follow-up.
• Translate future-state process designs into system requirements, partner with Product Owners and Engineering Leads through design, build, and testing, and confirm that what gets delivered reflects the intended process design.
• Support two parallel delivery tracks — current, in-production systems and the next-generation platform build — correctly identifying which track an incoming request belongs to, and ensuring lessons learned in day-to-day operations are reflected back into documentation and forward-looking design work.
• Own change management, enablement, and adoption for process changes in this value stream — stakeholder impact assessment, readiness planning, training materials, and post-launch verification that new processes are being used as intended — and define and report the process performance metrics that show whether they are working.
• Hold and maintain documented agreements at shared boundaries with peer Business Process Leads, so handoffs between value streams are explicitly agreed rather than assumed.
• Own the capability design for sales compensation from an approved sales quota forward — plan administration, crediting rules, attainment calculation, dispute resolution, commission expense accrual, and the payout handoff to payroll — partnering with the Sales Compensation and Payroll teams who execute it.
• Own the capability design for hardware fulfillment — provisioning, warehouse and inventory management, returns, and warranty — and for Hire to Retire, including onboarding, self-service, HR helpdesk, absence, and performance management, partnering with the Supply Chain, Fulfillment Operations, HR, and People Operations teams who run them.

Required Qualifications

• Hands-on experience designing or improving month-end close and record-to-report processes in a multi-entity ERP environment.
• 5+ years of experience in business process design, business analysis, business architecture, or operations in a relevant domain.
• Demonstrated experience decomposing business capabilities into detailed, multi-level structures.
• Strong facilitation skills with cross-functional business stakeholders, including experience working at a Controller or Finance director level.
• Experience translating business process requirements into system requirements for a technical delivery team, along with strong documentation habits.

Preferred Qualifications

• Experience with physical fulfillment and supply chain process design — warehouse, inventory, returns processing, and warranty management.
• Sales compensation process design experience, including plan administration, crediting, attainment, dispute resolution, and commission accounting.
• Procure-to-pay process design experience, including intake, approval routing, supplier onboarding, and three-way match controls.
• Direct tax process and statutory reporting experience in a multi-jurisdiction environment.
• HR operations process design experience, including onboarding, self-service, helpdesk operations, and performance cycle management.
• Treasury and cash management process design experience.
• Experience with Oracle (accounting, inventory, and accounts payable modules), NetSuite, Oracle EPM, close management tooling such as FloQast, and incentive compensation platforms such as CaptivateIQ.

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better - a product, a process, a career - you’ll fit right in.

At Kaseya, we don’t just raise the bar. We build it.

Position Summary

The Business Process Lead, L2Q & Customer Lifecycle owns the end-to-end design of the business processes that carry a customer from product concept through signed order, onboarding, expansion, and renewal. This role is the connective tissue between GTM and Sales leadership and the technology teams that build supporting systems, and is accountable for the detailed, multi-level capability decomposition underlying this value stream, which spans product, marketing, sales, revenue operations, and customer success stakeholder groups.

Importantly, this role owns the business capabilities in this value stream — their definition, design, decomposition, and governance — in close partnership with the business teams that operate the underlying functions day to day. It does not own those functions themselves; success depends on heavy partnership with business and technology leads rather than on direct authority. This is a hands-on, individual-contributor role: the person hired personally facilitates working sessions, maps current and future processes, writes system requirements, and stays engaged through delivery and adoption rather than handing off after initial discovery. It also sits within a newly created function, where the operating model, engagement approach, and shared standards are still being defined — the person hired will materially shape how the practice works rather than step into an established playbook. The breadth of this stream requires strong prioritization judgment and the ability to work credibly across several distinct stakeholder communities.

Key Responsibilities

• Own and continuously maintain a detailed (L2/L3) decomposition of every business capability across Idea to Launch, Campaign to Lead, Plan to Goal, Lead to Opportunity, and Quote to Subscription, keeping documentation accurate as the operating model and systems landscape evolve, and using standards shared across the Business Process Lead team.
• Facilitate structured working sessions with GTM, Sales, Marketing, and Product stakeholders to document how processes work today and design how they should work going forward, producing process maps, documented decisions, and requirements a technical team can act on without extensive follow-up.
• Translate future-state process designs into system requirements, partner with Product Owners and Engineering Leads through design, build, and testing, and confirm that what gets delivered reflects the intended process design.
• Support two parallel delivery tracks — current, in-production systems and the next-generation platform build — correctly identifying which track an incoming request belongs to, and ensuring lessons learned in day-to-day operations are reflected back into documentation and forward-looking design work.
• Own change management, enablement, and adoption for process changes in this value stream — stakeholder impact assessment, readiness planning, training materials, and post-launch verification that new processes are being used as intended — and define and report the process performance metrics that show whether they are working.
• Hold and maintain documented agreements at shared boundaries with peer Business Process Leads, so handoffs between value streams are explicitly agreed rather than assumed.
• Own the capability design and process governance for pricing and packaging, deal desk, discount policy and approval, margin guidelines, and CPQ — partnering with the business owners of those functions to shape the underlying policy, not simply documenting the systems that enforce it.
• Own the capability design for new product introduction and SKU governance, and for the commercial customer lifecycle that follows a signed order — onboarding, adoption, technical account management, renewals, expansion, and churn — partnering with Product, GTM, and Customer Success, who run those motions.

Required Qualifications

• Hands-on ownership of commercial process design within a go-to-market organization — quote-to-order, deal governance, or the renewal motion — including direct involvement in the underlying policy decisions, not simply documentation or configuration of a process someone else designed. Candidates whose experience is limited to system configuration or documentation without direct involvement in the business decisions behind a process are not a fit for this role.
• 7+ years of experience in business process design, business architecture, revenue operations, or sales operations.
• Demonstrated experience decomposing business capabilities into detailed, multi-level structures, or equivalent structured value stream or process mapping work.
• Strong facilitation skills with cross-functional business stakeholders, including direct experience working with vice president-level leadership in a sales organization, and the ability to hold a position in a commercial trade-off discussion rather than only routing exceptions upward for a decision.
• Experience translating business process requirements into system requirements or work items a technical delivery team can act on directly, along with strong documentation habits — process maps, written requirements, and decision logs that a technical team can pick up without extensive follow-up clarification.

Preferred Qualifications

• Experience with pricing, packaging, discount governance, or CPQ process design specifically within a subscription or SaaS business.
• Deal desk or sales operations experience, including designing exception and approval workflows.
• Experience with renewal or customer success operations, including identifying at-risk accounts well ahead of their renewal date.
• Experience with new product introduction, SKU and bundle governance, or contract lifecycle management tooling and legal operations partnership.
• Experience with partner or channel program operations, including management of partner marketing development funds, and territory or quota planning process design.
• Familiarity with structured change management methodologies (ADKAR, Prosci, or similar) and prioritization frameworks (WSJF, RICE, or similar).
• Experience with Salesforce Sales Cloud and Revenue Cloud (including CPQ/RCA functionality), marketing automation platforms such as Marketo, and lead routing or enrichment tooling.

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just...

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join the team as Twilio’s next Onboarding Operations Tech Lead

About the job

This position is needed to lead operational execution, architect risk and workflow strategies, and build the foundational systems for global onboarding. You will ensure that users and clients transition onto our platform efficiently, meeting all verification, compliance, and platform readiness requirements without operational drag.

We are looking for a domain expert who excels at turning chaotic, multi-channel processes into streamlined, automated platform controls. The ideal candidate has masterful operational investigative skills, excels at turning complex workflow data into functional product improvements, acts as a critical bridge translating technical engineering concepts into operational execution, and thrives when operating in a highly regulated industry especially when new deadlines are rolled out.

Responsibilities

In this role, you’ll:

• Architect Foundational Frameworks: Build and own the end-to-end Onboarding Ops roadmap, establishing baseline standard operating procedures (SOPs), service-level agreements (SLAs), and operational governance..
• Translate Data to Strategy: Analyze operational telemetry, activation funnels, and drop-off metrics to uncover macro friction trends, directly designing targeted intervention logic and automated workflows to resolve them.
• Bridge Operations & Product: Partner closely with Product, Engineering, and Go-To-Market teams to build long-term, structural platform controls, self-serve onboarding tooling, and automated verification checks.
• Serve as a Technical Translator: Act as the critical link between Engineering and frontline Operations, demystifying complex technical platform changes, API updates, and engineering rollouts into actionable, easy-to-understand workflows and guidance for the operations team.
• Optimize Operational Workflows: Drive process improvements, manage operational performance metrics (e.g., Time-to-Value, Activation Rate, CSAT), and continuously streamline manual intervention queues to maximize accuracy and team efficiency.
• Manage High-Stakes Escalations: Serve as the final point of operational escalation for complex or high-value onboarding cases, navigating cross-functional risk vectors clearly with Legal, Trust & Safety, and Go-To-Market leaders.
• Document & Institutionalize Knowledge: Author, refine, and maintain comprehensive runbooks, team playbooks, and training documentation for global operations teams.
• Multiply Team Talent: Actively mentor early-in-career team members, build enablement frameworks, and lay the operational groundwork to scale the team as platform adoption grows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s Degree in a business or technology discipline, or equivalent practical job experience.
• 6+ years of experience in operations, implementations, customer onboarding, or program management in tech, FinTech, SaaS, or complex digital ecosystems.
• Proven track record of operating as a founding or pioneer team member, building operational frameworks, workflows, and policies in highly ambiguous environments.
• Demonstrated experience managing cross-functional projects with Product and Engineering to automate manual operations.
• Strong data fluency with experience using tools (SQL, Looker, Tableau, Snowflake, or similar) to analyze workflow performance, defend strategy decisions, and present findings to leadership.
• Excellent written and verbal communication skills, with a proven ability to explain complex technical workflows and operational requirements to non-technical stakeholders.
• Comfortable managing absolute ambiguity, working independently without constant supervision, and making high-stakes decisions under tight operational SLAs.

Desired:

• Advanced proficiency using SQL, Python, or workflow automation platforms to manipulate large data sets and automate tasks.
• Direct experience with user identity verification, KYC, or regulatory compliance workflows during customer onboarding.
• Expertise in process improvement frameworks (Lean, Six Sigma, Agile).
• Proven experience building and scaling training programs for junior operations staff.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800
• Based in the San Francisco Bay area, California: $113,600 - $142,000
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 23rd, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

The Role:

As we expand our late-stage development organization, we are seeking a Director, Clinical Operations to provide strategic and operational leadership for global Phase 3 development. This role will serve as the operational leader across one or more complex, late-stage studies, with full accountability for study strategy, execution, quality, budget, and delivery.

In addition to program leadership, this role includes direct line management of Clinical Operations professionals, with responsibility for hiring, developing, coaching, and building high-performing teams. The Director will play a key role in shaping operational strategy, advancing functional excellence, and strengthening Generate’s late-stage development capabilities.

Here’s how you will contribute:

Program Leadership

• Provide strategic oversight and end-to-end operational leadership for global Phase 3 studies and related development activities.

• Translate program strategy into comprehensive, executable operational plans aligned with regulatory, scientific, and corporate objectives.

• Accountable for study timelines, budgets, resource allocation, quality metrics, and overall delivery.

• Lead scenario planning, risk forecasting, and mitigation strategies at the program level.

• Partner with Clinical Development leadership to inform portfolio-level planning and decision-making.

People Leadership & Organizational Development

• Directly manage and develop Clinical Operations staff (e.g., Clinical Study Leads and/or Clinical Trial Managers).

• Recruit, hire, onboard, and retain top talent to support late-stage clinical development.

• Set performance expectations, conduct evaluations, provide coaching, and support career development.

• Build a culture of accountability, collaboration, and operational excellence.

Cross-Functional Collaboration

• Lead multidisciplinary study teams across Clinical Operations, Data Management, Biostatistics, Safety, Regulatory, Medical, Quality, and CMC.

• Act as a primary point of accountability across internal stakeholders, CRO partners, and external vendors.

• Enable effective decision-making, timely escalation, and transparent communication across teams.

Operational Excellence & Risk Management

• Oversee global study startup, site strategy, enrollment execution, monitoring approaches, and patient engagement initiatives.

• Ensure compliance with ICH-GCP, global regulatory requirements, and internal SOPs.

• Provide oversight of study budgets, vendor performance, and quality metrics.

• Establish performance metrics and drive continuous improvement across external partnerships.

• Lead inspection readiness strategy and support regulatory inspections.

• Drive proactive issue identification, risk management, and CAPA oversight.

Functional Leadership & Process Improvement

• Contribute to Clinical Operations strategy, infrastructure development, and process optimization.

• Champion innovation in trial execution, including digital tools, decentralized approaches, and patient-focused strategies.

• Share best practices and help define standards across the clinical operations organization.

The Ideal Candidate will have:

• 12–15+ years of clinical operations experience within the pharmaceutical or biotechnology industry.

• Bachelor’s degree required; advanced degree (MS, MPH, PharmD, PhD) is strongly preferred.

• Significant experience leading global late-phase (Phase 3) studies.

• Demonstrated success in direct people management, including hiring, performance management, and team development.

• Proven ability to lead complex cross-functional teams and influence at senior leadership levels.

• Strong expertise in CRO oversight, global regulatory environments, and inspection readiness.

• Strategic thinker with strong operational execution skills.

• Deep working knowledge of ICH/GCP and global clinical development regulations.

Nice to Have

• Late-phase respiratory or immunology therapeutic area experience.

• Experience building or scaling clinical development functions in a high-growth organization.

About Generate:Biomedicines

We are a clinical-stage generative biology company pioneering the AI revolution in drug design and development. We are advancing a new approach to drug creation—one grounded in the ability to design proteins with defined biological intent. By integrating machine learning with large-scale experimentation, this approach aims to reduce the uncertainty, time, and cost associated with developing protein-based medicines.

Founded in 2018, we are advancing a growing pipeline of clinical and preclinical programs across multiple disease areas and protein modalities. By unifying computational design and clinical development within a single operating model, we translate this approach into clinical-stage programs and are leading a shift from traditional drug discovery toward systematic drug generation.

At Generate:Biomedicines, we collaborate across disciplines in new ways to invent and innovate. We bring diverse perspectives to a shared goal of delivering better medicines to patients in need, faster, guided by our values and leadership behaviors.

Generate:Biomedicines is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Recruitment & Staffing Agencies : Generate:Biomedicines does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to Generate:Biomedicines or its employees is strictly prohibited unless contacted directly by the Company’s internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Generate:Biomedicines and the Company will not owe any referral or other fees with respect thereto.

#LI-RT1

Compensation: The hourly pay range provided reflects our current estimate of what we anticipate paying for this non-exempt position. Your actual hourly rate will be based on several factors, including job-related skills, experience, internal equity, relevant education or training, and market dynamics. In addition, you will be eligible for an annual bonus, equity compensation, and a competitive benefits package.

Per Hour Pay Range

$186,000—$279,000 USD

Every developer has a tab open on Stack Overflow.

We are one of the most popular websites in the world - a community-based space focused on increasing productivity, decreasing cycle times, accelerating time to market, and protecting institutional knowledge.

Innovation is at the heart of everything we do. We embrace collaboration, transparency, and believe in leading with empathy; creating an environment where every Stacker knows they belong. We embrace that the unique contributions and points of view of all Stackers contribute to our success.

We are a Best Company to Work For, in addition to being recognized for Best Company Leadership, Best Company Happiness, Best Company Perks and Benefits, Best Company Work-Life Balance, Best Company Compensation, and Best Company Outlook.

We are a remote-first company with Hiring HUBs based in the US, Canada, UK, and Germany.

Summary:

As the Senior Manager, Revenue Operations on the Revenue Operations team, you’ll work cross-functionally to lead and optimize our revenue generating processes, reporting, and systems. Reporting to the Vice President, Revenue Operations, you’ll be responsible for Sales Operations, performance analytics and sales forecasting, as well as business requirements and day-to-day support and administration of our CRM platform. You’ll manage a team of revenue operations analysts, help evolve the Customer Experience Operations function, and collaborate closely with the Marketing Operations team and other groups.  The successful candidate will have a record of success in improving processes and adoption, delivering insights, and driving business impact using Salesforce and related revenue systems.

What you’ll do:

1. Sales Operations

• Maintain operational processes for sales and renewals forecasting, pipeline management, and deal review cadences.
• Oversee territory management, account assignments, and opportunity tracking to ensure equitable distribution and strategic focus, aligned with best practices.
• Serve as a trusted business partner to sales and customer success leaders. Support the sales team on opportunity management and quote creation. Partner with Marketing on lead flows.
• Define and manage quotas, ensuring alignment with revenue targets and market potential.

2. Customer Experience  Operations

• Help maintain and support  processes for customer retention and upsell strategies.
• Monitor customer experience  metrics, including churn rate, net revenue retention, and customer satisfaction.
• Collaborate with the Customer Experience team to streamline handoffs, onboarding, and lifecycle management.

3. Performance Metrics, Reporting, and Analysis

• Maintain and enhance dashboards and reporting that track key performance indicators across Sales, Customer Experience, and Demand Generation, partnering closely with the Analytics team to ensure consistent metrics, reliable data, and actionable insights. Support regular performance reviews and data-driven decision-making across teams.
• Analyze performance trends, identify opportunities to increase revenue generation and efficiencies, and provide actionable recommendations to leadership.
• Maintain and run weekly business review cadences with Sales, Customer Experience, and Marketing, delivering standardized reporting on pipeline, forecast, conversion, bookings, retention, and key risks; document actions and drive follow-through.
• Monitor and improve processes that maintain accurate data at a high quality and integrity level.

4. Systems and Tools

• Collaborate with stakeholders to define business requirements for Salesforce and related systems, ensuring tools align with sales and customer success objectives.
• Work closely with stakeholders to ensure accurate transfer of information to third-party tools, including the billing system (Zuora), marketing automation platform and business intelligence platform (PowerBI).

5. Team Leadership and Cross-Functional Collaboration

• Lead, manage, and develop a high-performing Revenue Operations team of analysts.
• Forge trusted and effective partnerships with Sales, Customer Experience, Marketing, Finance, and Product to ensure alignment across the revenue cycle for day-to-day operations and cross-functional projects.
• Act as the central point of contact to stakeholders for operational support, ensuring effective troubleshooting of first tier technical and process questions, and smooth collaboration between teams.

Candidates will find success in this role if:

• You’re excited to work cross-functionally, support different departments, and drive to success
• You’re comfortable identifying and executing the highest priority projects, know when to escalate, and when to delegate
• You’re comfortable being the person who has the answers or knows how to find them. Presented with multiple options, you have a calm clarity to advise a direction to take
• You can articulate a business process functionally from Marketing>CRM>ERP
• You are not afraid to take on additional responsibilities

Requirements:

• 8+ years experience in revenue operations, sales operations, or a related field; with at least 3 years in a people leadership role
• Advanced knowledge of Salesforce and other revenue tools, including Zuora CPQ, ZoomInfo, Lean Data, and Gong.
• Experience with BI tools (PowerBI preferred) and design of executive and operational dashboards
• Familiarity with Salesforce integration
• Understanding of bidirectional integrations and data architecture
• Solid knowledge of B2B SaaS/Adtech business models
• Strong analytical ability and the ability to manage multiple priorities in a fast-paced and changing entrepreneurial environment
• Excellent problem-solving, project management, and organizational skills
• Excellent interpersonal, communication, and presentation skills
• Teamwork oriented, highly collaborative and hands-on in approach  #LI-Remote #LI-KS1

What you’ll get in return:

• Competitive Base Salary
• Generous paid vacation
• Generous parental leave, family care leave, and unlimited sick days
• Industry-leading health benefits that are applicable per country of residence for all our full-time employees
• Company-paid Life Insurance
• Home Internet stipend
• Professional allocation for your growth and development
• One-time allowance to assist with your home office setup
• Company-paid access to Calm, Prosus Academy and Overdrive

Stack Overflow is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together here at Stack. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For individuals based in California, and other locations where required, we will consider employment qualified applicants with arrest and conviction records.

More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks.With our purified, high-precision cell therapies we hope to not only replace patients’ blood and immune systems with healthy ones, but also restore their lives.

Summary of Role: the Director of Trade, Distribution and Patient Assistancewill own the strategy, buildout, and day-to-day operation of the distribution channel through which Orca Bio’s portfolio moves from Orca to the point of care. Reporting to the Head of Market Access, you will be accountable for our third-party logistics (3PL) partner, our specialty pharmacy network, and the end-to-end distribution and order-to-cash pathway that supports Authorized Treatment Center (ATC) ordering, government-channel ordering, and patient assistance program and fulfillment.

You will serve as the primary point of contact for our 3PL, specialty pharmacy partners, and patient assistance hub while translating distribution requirements into operational reality, and partner closely with Finance, Legal, Compliance, Technical Operations, and the field team to ensure every dose is ordered, shipped, delivered, and reconciled without disruption to patient care.

Responsibilities

Third-Party Logistics (3PL) & Distribution Operations

• Develop and execute a comprehensive trade, channel and patient assistance strategy for Orca Bio product(s), including the design and oversight of TREGZI’s distribution network.
• Serve as the primary point of contact for the 3PL relationship, owning the operational relationship and issue resolution.
• Finalize and maintain the 3PL Business Requirements Document (BRD) and ensure distribution processes reflect the approved requirements.
• Own the end-to-end distribution model design, including title flow, order intake, delivery, returns/replacement handling for out-of-spec or failed product, and reconciliation.
• Establish and maintain state licensing.
• Develop, maintain and oversee standard operating procedures (SOPs) and governance processes, including returns, credits, charge backs and other trade related policies.
• Collaborate with finance to ensure timely data reporting and payments to and from customers, review and approve key transactional data/reports including orders, credits, reinvoicing, or chargebacks, as appropriate.
• Manage Credit and Cancellation Policies and processes.
• Monitor 3PL performances and compliance to business requirement documents.

Specialty Pharmacy Network

• Own the specialty pharmacy (SP) channel strategy and lead activation of operational SP pathways as a distribution option for ATCs.
• Manage the Specialty Pharmacy relationships through contracting and implementation, including recurring implementation calls and resolution of open legal/finance redlines.
• In collaboration with Product Supply, Finance and Market Access finalize end-to-end SP process flows and ordering.
• Lead contract negotiations and oversee compliance with SP agreements.
• Monitor SP partners performance to ensure compliance to service level agreements and key performance indicators.
• Identify opportunities for continuous improvement to ensure timely access to product.
• Evaluate data to identify trends and support business strategies.

Patient Assistance & Free-Drug Fulfillment (Channel Operations)

• Develop and maintain policies for patient assistance programs and ensure they are compliant with OIG guidance.
• Partner with the PAP program hub on the operational pull-through of travel and lodging program, along with other patient assistance programs keeping distribution mechanics compliant with policy.

Cross-Functional Partnership & Compliance

• Partner with Finance to ensure distribution flows support accurate government price reporting, gross-to-net, and revenue recognition tied to the appropriate point in the channel.
• Partner with Legal and Compliance to ensure all trade agreements and channel practices comply with Orca’s policies and applicable laws and regulations.
• Coordinate with Technical Operations / Supply Chain to align ordering, manufacturing slot allocation, cold-chain logistics, and delivery so the commercial channel and vein-to-vein supply chain operate as one.
• Support ATC agreement execution where distribution, ordering, credit, and cancellation terms are implicated, in coordination with the Market Access and Legal teams.
• Provide trade and distribution input into pricing changes, including coordination of any downstream channel.

Qualifications

• Bachelor’s degree required; advanced degree (MBA or related) preferred.
• Minimum of 10 years’ experience in pharmaceutical/biotech trade, channel, distribution, or specialty operations, with at least 5 years in a trade/distribution leadership role.
• Direct experience managing 3PL and/or specialty pharmacy relationships and contracts is required.
• Cell and gene therapy, transplant, or other cold-chain / limited-distribution product experience strongly preferred, including familiarity with chain-of-identity and chain-of-custody requirements.
• Strong background of U.S. distribution economics, government channels (340B, VA), government price reporting, and gross-to-net mechanics.
• Experience supporting a product launch strongly preferred.
• Demonstrated ability to build and operate a distribution model from the ground up and to manage external partners to operational milestones.
• Strong cross-functional collaborator able to partner effectively with Finance, Legal, Compliance, Technical Operations, and field teams.
• Strong contract negotiation skills and cross functional leadership.
• Experience in the U.S. healthcare marketplace is required.
• Travel is required as part of this position (up to 30%).
• Ability to maintain confidentiality and to operate with the highest ethical standards and professionalism.

$200,000 - $250,000 a year

The anticipated annual salary range (listed above) for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. Full-time employment positions will also be eligible to receive pre-IPO equity and annual bonus, in addition to competitive medical, dental, and vision benefits, PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include subsidized daily lunches and snacks at our on-site locations.

Who we are

We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.

We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.

We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.

We maintain a start-up culture of camaraderie and leadership by example, regardless of title.

We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.

Notice to staffing firms

Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks.With our purified, high-precision cell therapies we hope to not only replace patients’ blood and immune systems with healthy ones, but also restore their lives.

Summary of Role: the Director of Trade, Distribution and Patient Assistancewill own the strategy, buildout, and day-to-day operation of the distribution channel through which Orca Bio’s portfolio moves from Orca to the point of care. Reporting to the Head of Market Access, you will be accountable for our third-party logistics (3PL) partner, our specialty pharmacy network, and the end-to-end distribution and order-to-cash pathway that supports Authorized Treatment Center (ATC) ordering, government-channel ordering, and patient assistance program and fulfillment.

You will serve as the primary point of contact for our 3PL, specialty pharmacy partners, and patient assistance hub while translating distribution requirements into operational reality, and partner closely with Finance, Legal, Compliance, Technical Operations, and the field team to ensure every dose is ordered, shipped, delivered, and reconciled without disruption to patient care.

Responsibilities

Third-Party Logistics (3PL) & Distribution Operations

• Develop and execute a comprehensive trade, channel and patient assistance strategy for Orca Bio product(s), including the design and oversight of TREGZI’s distribution network.
• Serve as the primary point of contact for the 3PL relationship, owning the operational relationship and issue resolution.
• Finalize and maintain the 3PL Business Requirements Document (BRD) and ensure distribution processes reflect the approved requirements.
• Own the end-to-end distribution model design, including title flow, order intake, delivery, returns/replacement handling for out-of-spec or failed product, and reconciliation.
• Establish and maintain state licensing.
• Develop, maintain and oversee standard operating procedures (SOPs) and governance processes, including returns, credits, charge backs and other trade related policies.
• Collaborate with finance to ensure timely data reporting and payments to and from customers, review and approve key transactional data/reports including orders, credits, reinvoicing, or chargebacks, as appropriate.
• Manage Credit and Cancellation Policies and processes.
• Monitor 3PL performances and compliance to business requirement documents.

Specialty Pharmacy Network

• Own the specialty pharmacy (SP) channel strategy and lead activation of operational SP pathways as a distribution option for ATCs.
• Manage the Specialty Pharmacy relationships through contracting and implementation, including recurring implementation calls and resolution of open legal/finance redlines.
• In collaboration with Product Supply, Finance and Market Access finalize end-to-end SP process flows and ordering.
• Lead contract negotiations and oversee compliance with SP agreements.
• Monitor SP partners performance to ensure compliance to service level agreements and key performance indicators.
• Identify opportunities for continuous improvement to ensure timely access to product.
• Evaluate data to identify trends and support business strategies.

Patient Assistance & Free-Drug Fulfillment (Channel Operations)

• Develop and maintain policies for patient assistance programs and ensure they are compliant with OIG guidance.
• Partner with the PAP program hub on the operational pull-through of travel and lodging program, along with other patient assistance programs keeping distribution mechanics compliant with policy.

Cross-Functional Partnership & Compliance

• Partner with Finance to ensure distribution flows support accurate government price reporting, gross-to-net, and revenue recognition tied to the appropriate point in the channel.
• Partner with Legal and Compliance to ensure all trade agreements and channel practices comply with Orca’s policies and applicable laws and regulations.
• Coordinate with Technical Operations / Supply Chain to align ordering, manufacturing slot allocation, cold-chain logistics, and delivery so the commercial channel and vein-to-vein supply chain operate as one.
• Support ATC agreement execution where distribution, ordering, credit, and cancellation terms are implicated, in coordination with the Market Access and Legal teams.
• Provide trade and distribution input into pricing changes, including coordination of any downstream channel.

Qualifications

• Bachelor’s degree required; advanced degree (MBA or related) preferred.
• Minimum of 10 years’ experience in pharmaceutical/biotech trade, channel, distribution, or specialty operations, with at least 5 years in a trade/distribution leadership role.
• Direct experience managing 3PL and/or specialty pharmacy relationships and contracts is required.
• Cell and gene therapy, transplant, or other cold-chain / limited-distribution product experience strongly preferred, including familiarity with chain-of-identity and chain-of-custody requirements.
• Strong background of U.S. distribution economics, government channels (340B, VA), government price reporting, and gross-to-net mechanics.
• Experience supporting a product launch strongly preferred.
• Demonstrated ability to build and operate a distribution model from the ground up and to manage external partners to operational milestones.
• Strong cross-functional collaborator able to partner effectively with Finance, Legal, Compliance, Technical Operations, and field teams.
• Strong contract negotiation skills and cross functional leadership.
• Experience in the U.S. healthcare marketplace is required.
• Travel is required as part of this position (up to 30%).
• Ability to maintain confidentiality and to operate with the highest ethical standards and professionalism.

$200,000 - $250,000 a year

The anticipated annual salary range (listed above) for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. Full-time employment positions will also be eligible to receive pre-IPO equity and annual bonus, in addition to competitive medical, dental, and vision benefits, PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include subsidized daily lunches and snacks at our on-site locations.

Who we are

We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.

We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.

We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.

We maintain a start-up culture of camaraderie and leadership by example, regardless of title.

We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.

Notice to staffing firms

Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Headquarters: Tennesse
URL: http://passiveincome.dentist

Full job description

Please read the full job description and apply at the following link: https://passiveincomedentist.notion.site/384449a774fa80e18d44f85b8526907a?pvs=105

Applications received only from Indeed will not be considered.

About Us
Passive Income Dentist is an online coaching and education company helping dentist business owners build profitable practices and design lives of real freedom. We do this through programs, live events, a membership community, and hands-on implementation coaching. We're a 7-figure business at a genuine inflection point, and we're hiring the operator who will build the infrastructure to scale to the next level.

Why This Role Exists
The founder is exceptional at vision and content. What the business needs now is one person who owns execution — not assists with it, not supports it. Owns it.

You'll build the management layer, hold every function accountable to measurable outcomes, and protect the founder's time so he can stay in the work only he can do. If you've taken a founder-led online business from chaotic-but-growing to structured-and-scaling, this role was built for you.

What You'll Own

• Build the processes and streamline the systems to ensure all the tasks are delivered in an efficient way.
• Build the org structure, scorecards, and 1:1 frameworks that give the team a real management system
• Own the relationship with our external marketing agency and hold them accountable to weekly funnel performance and revenue targets
• Design and deploy KPI dashboards across the coaching team and leadership
• Run the weekly leadership cadence and quarterly planning process
• Identify talent gaps, lead hiring processes, and implement performance reviews
• Filter and resolve operational issues before they reach the founder — target is founder at 10 hours or fewer per week within 12 months

What We're Looking For

Non-negotiable experience:

• Operated inside an online coaching, education, or digital marketing business scaled to $10M+
• Managed a fully distributed remote team
• Held a marketing agency accountable for paid acquisition performance
• Scaled a business through the $3M–$10M growth phase

Core competencies:

• P&L ownership and financial reporting
• Systems and SOP architecture from scratch
• Performance management through scorecards and KPI rhythms
• AI and automation as daily operational tools
• Structured hiring and team design

You're the right fit if you've worked directly for a founder before and found it energizing. You manage up, push back respectfully, and bring solutions to problems. You build things that run without you.

This is not the right role if your entire background is corporate or enterprise — this business is founder-led, fast-moving, and values-driven.

APPLY HERE:
https://passiveincomedentist.notion.site/384449a774fa80e18d44f85b8526907a?pvs=105

Job Type: Full-time

Pay: $100,000.00 - $160,000.00 per year

Benefits:

• Flexible schedule

Application Question(s):

• Have you helped scale a business past 10M?
• Have you worked on a Founder-led startup?

Work Location: Remote

To apply: https://weworkremotely.com/remote-jobs/passive-income-dentist-director-of-operations-full-time-remote-north-america

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As the Director of Payment Operations, you will own the operating model, processes and controls required to deliver reliable, compliant and scalable payment capabilities across Array’s products. You will build and lead the function responsible for client payment onboarding and lifecycle management, transaction monitoring, settlement and reconciliation, disputes, payment incidents, and client and partner escalations as Array expands from gateway functionality into payment facilitation.

You will:

• Partner with Product, Engineering, Finance, Legal, Compliance and Risk to define the operational requirements, controls and readiness plans needed to launch and scale Array’s payment capabilities
• Partner with our existing Money Operations team responsible for our D2C offerings.  You ensure our B2B and D2C operating models, capabilities and roadmaps are aligned
• Build, operate and continuously improve the transaction monitoring, settlement, reconciliation, exception-management and reporting processes supporting Array+ and Private Label solutions
• Define and manage the end-to-end payment account lifecycle for B2B clients, including onboarding, activation, account changes, risk-related actions and offboarding
• Establish and lead the response to payment incidents and complex client escalations, including runbooks, triage, communication, resolution, root-cause analysis and corrective-action tracking
• Own the day-to-day operating relationships with processors, sponsor banks, gateways, and acquirers, including partner performance, issue escalation and the operational implementation of new partners
• Establish scalable processes for disputes, chargebacks, returns, holds and other payment exceptions in partnership with Risk, Compliance and Finance
• Serve as a Subject Matter Expert internally and externally
• Partner with Legal and Compliance to translate regulatory and contractual requirements into operational controls, documentation, audit evidence and remediation plans
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 5+ years of experience in payment operations, financial operations or payment infrastructure, including several years leading teams or functions
• Direct experience working for a payment facilitator, embedded-payments platform or vertical SaaS company with integrated payments
• Experience building or scaling payment operations in a high-growth, technology-driven environment
• Strong working knowledge of ACH and card-payment flows, including authorization, capture, funding, settlement, reconciliation, refunds, chargebacks and exceptions
• Experience managing payment incidents and complex client escalations, including triage, communications, root-cause analysis and corrective actions
• Demonstrated ability to design operational controls, procedures, reporting and audit evidence in partnership with Legal, Compliance and Risk
• Experience partnering with Product and Engineering to define operational requirements, launch new payment capabilities and automate manual processes
• Strong analytical ability, including defining KPIs, identifying payment-performance issues and using data to improve reliability, risk and efficiency
• Experience building teams, establishing coverage models and creating accountability in a function where responsibilities are still evolving
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $175,000+ for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Manager, Complex Investigations Unit leads a team of investigators responsible for the review, investigation, and resolution of complex and high-risk financial crime matters across AML, Sanctions, and Fraud domains. The role bridges investigative execution and program ownership: the Manager applies the escalation, quality, and documentation frameworks established by the VP, Complex Investigations, and ensures those standards are executed consistently by the Analysts performing the casework. The Manager serves as the day-to-day escalation point for multi-account, multi-entity, and cross-product matters, reviews and challenges SAR decisioning and narratives before final disposition, manages workload assignment and capacity, and develops investigator capability through coaching, calibration, and targeted training. The Manager is accountable for the quality, timeliness, and defensibility of the unit’s investigative outputs under OCC, FinCEN, and internal program standards, and escalates novel typologies, systemic issues, and emerging risks to the VP, Complex Investigations.

What You Will Do:

• Complex Investigations & Escalation Management

  • Manage the intake, assignment, and resolution of complex and high-risk investigations across products and customer types, including multi-account, multi-entity, and cross-product matters.
  • Serve as the day-to-day escalation point for urgent or high-severity matters, elevating to the VP, Complex Investigations where senior leadership awareness or immediate action is required.
  • Apply and enforce established escalation and routing criteria, including handling of repeat SAR subjects, continuing activity, and examiner-, audit-, or enforcement-referred matters.
  • Ensure appropriate identification of subjects, activity scope, and risk exposure across the unit’s caseload.
  • Identify emerging typologies, thematic issues, and potential control gaps surfaced through casework and escalate with supporting analysis and recommendations.

People Leadership & Team Management

• Directly manage a team of Complex Investigations Analysts; assign work, manage capacity and coverage, and balance inventory against aging and regulatory timeliness requirements.
• Partner with People & Culture on hiring and staffing for the unit, including requisitions, interviews, and selection.
• Set performance expectations, conduct 1:1s and performance reviews, and deliver coaching and development plans; address performance issues with timely documentation and escalation.
• Build team capability through structured onboarding, ongoing coaching, and targeted training on typologies, investigative methods, and narrative quality.
• Promote a strong control culture, accountability, and adherence to procedures, desktop procedures, and checklists.

Investigative Oversight, SAR Quality & Documentation

• Review and challenge investigative analyses, conclusions, and SAR/no-SAR determinations to confirm they are sound, defensible, and fully documented.
• Ensure SAR narratives, Continuing Activity Reports (CARs), and decisioning meet regulatory expectations and withstand examiner, audit, and law enforcement scrutiny.
• Confirm investigative documentation meets the five-element documentation baseline and internal quality standards prior to filing or closure.
• Oversee the unit’s response to QC/QA feedback; drive remediation of identified defects and calibrate standards across analysts to reduce repeat findings.
• Support 314(a)/314(b), OFAC, and PEP-related investigative activity assigned to the unit.

Program Execution, Governance & Reporting

• Execute the investigative standards, methodologies, and governance frameworks owned by the VP, Complex Investigations, and provide feedback to strengthen them.
• Monitor and report unit-level metrics, including inventory, aging, timeliness, SAR volumes, and quality results, to BSA/AML leadership.
• Support root cause analysis and remediation activities tied to investigations, escalations, audit findings, and MRAs.
• Maintain examiner-ready case artifacts and contribute to procedure, desktop procedure, and checklist updates as processes evolve.

Cross-Functional Collaboration & Regulatory Support

• Partner with Sanctions Operations, Fraud Operations, Compliance Advisory, Legal, and Technology on cross-domain and sensitive high-risk matters.
• Support regulatory examinations, internal audit, and model/program validation efforts by preparing case artifacts and coordinating responses to information requests. Provide investigative support and coaching to product-aligned SAM, Fraud, and Sanctions teams to drive consistency across the enterprise.

What You Will Need:

• Bachelor’s degree required (Finance, Criminal Justice, Accounting, Business, or related field).
• CAMS or equivalent AML certification strongly preferred.
• 7+ years of BSA/AML, Sanctions, or Fraud investigations experience, including SAR decisioning and filing.
• 2+ years of direct people management experience, including coaching, performance management, and talent development.
• Demonstrated experience managing complex, high-risk typologies and multi-account or multi-entity investigations.
• Working knowledge of transaction monitoring systems (e.g., Actimize, FCRM) and watchlist/screening tools (e.g., Bridger).
• Demonstrated success defending investigative decisions in audit, exam, or regulatory settings.
• Strong writing and communication skills, including the ability to review and elevate SAR narrative quality and to present results to senior leadership.

Products & Services Knowledge

SAR narratives and investigative conclusions must accurately describe how funds move through each Pathward product, and the unit reviews activity across the full estate. The Manager must hold product-level knowledge of the funds flows, typologies, and party designations across the Bank’s seven product categories and its program-manager model, including:

• Card Issuing / Prepaid — GPR, payroll, corporate disbursement, gift, government-benefit and student cards, and the load/spend typologies (structuring, funnel accounts, bust-out) that drive SAR narratives.
• Tax Products (EPS Financial / Refund Advantage) — refund transfers, taxpayer advances (including Emerald Advance®), and tax-office loans, and the IRS/ERO funds flows behind seasonal SAR/CTR volume.
• Acquiring (Merchant & ATM) — merchant/ISO/payment-facilitator activity, transaction laundering, and ATM cash-access typologies.
• Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — push/pull disbursements, P2P, and cross-border rails.
• Consumer Lending, Commercial Finance, and Commercial Deposits — the CTR, continuing-activity, and 314(a) obligations Pathward retains as lender/bank of record and depository institution.

The Bank-vs-Program-Manager framework — Pathward files all SARs, CTRs, and 314(a) responses, so the Manager and their team must trace activity back through the program-manager escalation model.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $72,000 – $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As the Director of Payment Operations, you will own the operating model, processes and controls required to deliver reliable, compliant and scalable payment capabilities across Array’s products. You will build and lead the function responsible for client payment onboarding and lifecycle management, transaction monitoring, settlement and reconciliation, disputes, payment incidents, and client and partner escalations as Array expands from gateway functionality into payment facilitation.

You will:

• Partner with Product, Engineering, Finance, Legal, Compliance and Risk to define the operational requirements, controls and readiness plans needed to launch and scale Array’s payment capabilities
• Partner with our existing Money Operations team responsible for our D2C offerings.  You ensure our B2B and D2C operating models, capabilities and roadmaps are aligned
• Build, operate and continuously improve the transaction monitoring, settlement, reconciliation, exception-management and reporting processes supporting Array+ and Private Label solutions
• Define and manage the end-to-end payment account lifecycle for B2B clients, including onboarding, activation, account changes, risk-related actions and offboarding
• Establish and lead the response to payment incidents and complex client escalations, including runbooks, triage, communication, resolution, root-cause analysis and corrective-action tracking
• Own the day-to-day operating relationships with processors, sponsor banks, gateways, and acquirers, including partner performance, issue escalation and the operational implementation of new partners
• Establish scalable processes for disputes, chargebacks, returns, holds and other payment exceptions in partnership with Risk, Compliance and Finance
• Serve as a Subject Matter Expert internally and externally
• Partner with Legal and Compliance to translate regulatory and contractual requirements into operational controls, documentation, audit evidence and remediation plans
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 5+ years of experience in payment operations, financial operations or payment infrastructure, including several years leading teams or functions
• Direct experience working for a payment facilitator, embedded-payments platform or vertical SaaS company with integrated payments
• Experience building or scaling payment operations in a high-growth, technology-driven environment
• Strong working knowledge of ACH and card-payment flows, including authorization, capture, funding, settlement, reconciliation, refunds, chargebacks and exceptions
• Experience managing payment incidents and complex client escalations, including triage, communications, root-cause analysis and corrective actions
• Demonstrated ability to design operational controls, procedures, reporting and audit evidence in partnership with Legal, Compliance and Risk
• Experience partnering with Product and Engineering to define operational requirements, launch new payment capabilities and automate manual processes
• Strong analytical ability, including defining KPIs, identifying payment-performance issues and using data to improve reliability, risk and efficiency
• Experience building teams, establishing coverage models and creating accountability in a function where responsibilities are still evolving
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $175,000+ for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

Here at Scout Motors, we’re carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you’re ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Build up and manage the Inhouse Logistics Operations Team, responsible for managing the parts receiving and warehousing for series production in Assembly Shop
• Lead Assembly Shop parts receiving and warehousing operations through frontline supervisors, overseeing approximately 200 hourly team members across three shifts and 20 specialists.
• Ensure the operation of logistical equipment including the organization and implementation of emergency concepts, maintenance concepts, reparation concepts etc.
• Ensure safety of operations under own responsibility, also considering ecological aspects
• Management of the planning and implementation of new logistics processes, structures and equipment for the logistical supply of series production in Assembly Shop,
• Execution and implementation of the problem-solving process and series optimization to ensure no production stop due to logistical failures,
• Responsibility for recruiting, qualification planning and implementation of own personnel (white collars and blue collars) including outsourced personnel (if required)
• Coordination of the annual inventory (full containers, empties) and permanent inventory at the site
• Support own process control through planning and implementing KPIs with clear responsibility distribution, coordinate problem solving activity in case of deviance from the defined targets,
• Analyze and authorize the department budget, assure its fulfillment and develop countermeasures to compensate deviation observed by optimizing or reassigning technical and human resources.
• Ensure accuracy and maintain reference data in VW Group proprietary systems.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Blythewood, South Carolina.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here’s what else you’ll bring:

• 10+ years of professional experience in logistics or production environment in the automotive industry
• 3+ years of management experience in an operative environment
• Bachelor’s/master’s degree in industrial or mechanical, electrical engineering, or related fields. An equivalent amount of relevant work experience may be considered in lieu of a degree.
• Detailed Knowledge and extensive Experience in Quality Management Systems (ISO, VDA, etc …) and related process requirements
• Affinity to work with complex IT-Systems, SAP desired
• Excellent problem-solving skills, attention to detail, report writing and presentation skills
• Ability to work in a fast-paced, dynamic environment and manage multiple complex projects simultaneously
• Ability to communicate complex issues into common language for the organization
• Collaborative team-player with strong interpersonal skills able to work at each hierarchical level of the company.

What you’ll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate’s skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $120,000 - $160,000

Internal Leveling Code: M8

Notice to applicants:

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law.Scout Motors is committed to compliance with allapplicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.