Writing.io Jobs

Hey, mabuhay! 👋

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we’re looking for a Incubation Manager, to lead one of the most important parts of our business: helping newly signed-up riders become confident, successful, and consistently earning members of the Angkas community.

Responsibilities:

• Design and manage a step-by-step program that helps new riders build confidence, develop good habits, and reach consistent earnings within their first month.
• Set clear, achievable milestones for new riders at each stage of their journey — from completing their first successful trip to becoming a regular, dependable earner.
• Analyze rider behavior and performance data to identify exactly where new riders tend to struggle or drop off, and design targeted solutions to address those specific problems.
• Develop and manage communications (in-app messages, notifications, and other content) that motivate and guide new riders through their early weeks on the platform.
• Collaborate with our Product team to improve in-app features that make it easier for new riders to succeed — things like guided walkthroughs, earnings tools, and progress tracking.
• Work closely with our Operations team to make sure the on-the-ground onboarding experience (training, orientation, local support) is consistent and effective across different locations.
• Partner with our Data team to track key performance indicators, measure the success of new programs, and continuously refine the new rider journey based on real results.
• Coordinate with our rider community and support programs to connect new riders with mentorship, peer support, and other resources that help them succeed early on.

At Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive. ⚡

Let’s get this show on the road!🚦

• 3–5 years of experience in marketing, customer/user lifecycle management, growth, or a related field — ideally in a business where you had to help new customers or partners succeed early on (e.g., a marketplace, subscription service, gig-economy platform, or app-based business).
• A track record of using data to figure out why something isn’t working, not just reporting that it isn’t working. You should be comfortable digging into numbers to find the real reason behind a problem before proposing a solution.
• Experience with tools that send automated messages or communications to users based on their behavior (for example, tools that send reminders, tips, or offers at the right moment).
• Strong ability to work with different teams — you’ll regularly collaborate with product, operations, and data teams to get things done.
• Clear, confident communication skills, both in writing and in person.
• A genuine interest in understanding what motivates people who earn their income through flexible, independent work — and how to support them.
• Experience in the Philippine market is a strong plus. Familiarity with ride-hailing, delivery, or similar platforms is helpful but not required.

Work your way – Enjoy flexibility and the freedom to thrive in your role.

Work-life balance – Build a career without sacrificing your personal life.

Free perks – Fuel up with free meals and stay active with gym access.

Grow fast – Unlock career advancement and promotion opportunities.

Get rewarded – Earn a competitive salary with opportunities for pay increases.

Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.

Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.

Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.

About Us

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing problems.

About Defcon AI

RESILIENCE IN THE FACE OF DISRUPTION. Defcon AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems.

In today’s dynamically changing world, Defcon AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.

About the Role

DEFCON AI is seeking an experienced Executive Administrator & Office Manager to support our executive leadership team and help maintain the smooth operation of our McLean, VA office. This role is ideal for a highly organized, proactive professional who enjoys balancing executive support, operational coordination, and office management responsibilities.

This is a hybrid position with three days in our McLean, VA office.

Key Responsibilities

Executive Support (Approximately 50%)

• Manage complex calendars for multiple executives, coordinating meetings across internal and external stakeholders.
• Prioritize scheduling requests and resolve calendar conflicts while balancing changing business needs.
• Coordinate leadership meetings, offsites, and executive travel arrangements as needed.
• Prepare meeting materials, agendas, and supporting documentation.
• Track follow-up actions and help ensure key commitments remain visible and organized.
• Serve as a trusted point of contact for executives, exercising professionalism and discretion with sensitive information.

Expense Management & Administrative Operations (Approximately 30%)

• Manage expense reporting and reconciliation through Concur and DEFCON AI’s ERP platform, Unanet.
• Review expense submissions for accuracy, completeness, and policy compliance.
• Partner with Finance to resolve discrepancies and ensure timely processing.
• Maintain organized records of expenses, receipts, and supporting documentation.
• Support administrative workflows related to purchasing, invoices, and vendor coordination.

Office Management (Approximately 20%)

• Serve as the primary point of contact for day-to-day operations of the McLean office.
• Coordinate mail and package handling.
• Assist employees with office access, badge/card access requests, and workspace needs.
• Coordinate office supplies, equipment, and vendor services.
• Support onboarding and offboarding activities related to office logistics.
• Help plan and coordinate occasional onsite meetings, team gatherings, and company events.

What we’re looking for:

• 5+ years of experience in executive administration, office management, or a related administrative support role in a professional environment
• Demonstrated experience supporting senior executives and managing complex calendars.
• Experience processing expenses, reimbursements, and administrative records.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Excellent written and verbal communication skills.
• Strong interpersonal skills and customer-service orientation, with the ability to work effectively across all levels of the organization
• High degree of professionalism, discretion, and judgment when handling confidential information
• Proficiency with Slack and Microsoft Office 365, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
• Demonstrated ability to anticipate needs, take initiative, and work with minimal supervision.
• Must be located in the Washington, DC metropolitan area and able to work onsite in the McLean/Tysons corner office three days per week.

Nice to Have:

• Experience using Concur or similar for expense management.
• Experience supporting executive leadership teams within a technology, government contracting, or startup environment.
• Experience coordinating travel, meetings, and company events
• Bachelor’s Degree with at least 2 years’ experience in the administrative professional field and/or events planning

What Success looks like:

• Executive calendars run smoothly with minimal scheduling conflicts.
• Expense reports are processed accurately and on time.
• Leadership teams receive responsive, proactive support.
• The McLean office remains organized, functional, and welcoming.
• Employees have a positive onsite experience and can quickly resolve office-related needs.
• Administrative processes are well organized and scalable as the company grows.

What We Offer:

• A fully remote environment
• Competitive salary, bonus, and equity package
• 100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family
• Unlimited PTO, with your manager’s approval
• Flexible work environment where you manage your work day
• 14 weeks of fully-paid parental leave

Salary Range: $75,000-$110,000. This represents the typical salary range for this position based on experience, skills, and other factors.

Our Red Cell Partners Benefits (may differ for each incubation):

For full-time roles

• Career track opportunity with potential for rapid advancement with strong performance as the firm grows

• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family.

• Paid maternity and paternity for 14 weeks at employees’ normal pay.

• Unlimited PTO, with management approval.

• Opportunities for professional development and continued learning.

• Optional 401K, FSA, and equity incentives available.

• Mental health benefits are available through Tara Mind.

• Cost effective GLP-1 solutions available through Crux.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Applicant Data Disclosure

By submitting an application, you acknowledge that Red Cell Partners, LLC (“Red Cell”) uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, “Hiring Platforms”). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes:

• Managing and administering your application throughout the hiring process;

• Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases;

• Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories.

Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact talent @redcellpartners.com .

Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell’s data retention policies.

For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.

ABOUT DEFCON AI

RESILIENCE IN THE FACE OF DISRUPTION. DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems.

In today’s dynamically changing world, DEFCON AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.

About the Role

DEFCON AI is seeking an experienced Executive Administrator & Office Manager to support our executive leadership team and help maintain the smooth operation of our McLean, VA office. This role is ideal for a highly organized, proactive professional who enjoys balancing executive support, operational coordination, and office management responsibilities.

This is a hybrid position with three days in our McLean, VA office.

Key Responsibilities

Executive Support (Approximately 50%)

• Manage complex calendars for multiple executives, coordinating meetings across internal and external stakeholders.
• Prioritize scheduling requests and resolve calendar conflicts while balancing changing business needs.
• Coordinate leadership meetings, offsites, and executive travel arrangements as needed.
• Prepare meeting materials, agendas, and supporting documentation.
• Track follow-up actions and help ensure key commitments remain visible and organized.
• Serve as a trusted point of contact for executives, exercising professionalism and discretion with sensitive information.

Expense Management & Administrative Operations (Approximately 30%)

• Manage expense reporting and reconciliation through Concur and DEFCON AI’s ERP platform, Unanet.
• Review expense submissions for accuracy, completeness, and policy compliance.
• Partner with Finance to resolve discrepancies and ensure timely processing.
• Maintain organized records of expenses, receipts, and supporting documentation.
• Support administrative workflows related to purchasing, invoices, and vendor coordination.

Office Management (Approximately 20%)

• Serve as the primary point of contact for day-to-day operations of the McLean office.
• Coordinate mail and package handling.
• Assist employees with office access, badge/card access requests, and workspace needs.
• Coordinate office supplies, equipment, and vendor services.
• Support onboarding and offboarding activities related to office logistics.
• Help plan and coordinate occasional onsite meetings, team gatherings, and company events.

What we’re looking for:

• 5+ years of experience in executive administration, office management, or a related administrative support role in a professional environment
• Demonstrated experience supporting senior executives and managing complex calendars.
• Experience processing expenses, reimbursements, and administrative records.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Excellent written and verbal communication skills.
• Strong interpersonal skills and customer-service orientation, with the ability to work effectively across all levels of the organization
• High degree of professionalism, discretion, and judgment when handling confidential information
• Proficiency with Slack and Microsoft Office 365, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
• Demonstrated ability to anticipate needs, take initiative, and work with minimal supervision.
• Must be located in the Washington, DC metropolitan area and able to work onsite in the McLean/Tysons corner office three days per week.

Nice to Have:

• Experience using Concur or similar for expense management.
• Experience supporting executive leadership teams within a technology, government contracting, or startup environment.
• Experience coordinating travel, meetings, and company events
• Bachelor’s Degree with at least 2 years’ experience in the administrative professional field and/or events planning

What Success looks like:

• Executive calendars run smoothly with minimal scheduling conflicts.
• Expense reports are processed accurately and on time.
• Leadership teams receive responsive, proactive support.
• The McLean office remains organized, functional, and welcoming.
• Employees have a positive onsite experience and can quickly resolve office-related needs.
• Administrative processes are well organized and scalable as the company grows.

What We Offer:

• A fully remote environment
• Competitive salary, bonus, and equity package
• 100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family
• Unlimited PTO, with your manager’s approval
• Flexible work environment where you manage your work day
• 14 weeks of fully-paid parental leave

Salary Range: $75,000-$110,000. This represents the typical salary range for this position based on experience, skills, and other factors.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Applicant Data Disclosure

By submitting an application, you acknowledge that Defcon AI uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, “Hiring Platforms”). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes:

• Managing and administering your application throughout the hiring process;
• Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases;
• Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories.

Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contactrecruiting@defconai.com.

Defcon AI requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Defcon AI’s data retention policies.

For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice .

Hey, mabuhay! 👋

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we’re looking for a Field Admin Associate. As a Field Admin Associate, you will be helping with our operations outside of Metro Manila.

Responsibilities:

At Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive. ⚡

Let’s get this show on the road!🚦

1. Office Administration & BAU Operations

• Facility & Budget Management: Oversee daily office operations, equipment maintenance, supply procurement, and annual administrative budgets.
• Records & Systems: Establish organized physical/digital filing systems for company documentation, plans, and records.
• Talent Acquisition: Coordinate full-cycle recruitment (sourcing, interviewing, onboarding) for office staff and Biker partners.
• BAU & Inventory Control: Direct data entry, ID production, kit assembly, asset distribution, and routine stock audits.

2. Community Leadership & Field Engagement

• Community Management: Align local operations with company goals, support community leaders, and serve as the main liaison between management and field partners.
• Performance & Coaching: Monitor community KPIs (activity rates, cancellations, ratings) and deliver targeted coaching and recognition.
• Programs & Intelligence: Launch engagement and welfare initiatives, track program ROI, gather competitor intelligence, and enforce policy compliance.

3. Onboarding Lanes (Rotational)

• Compliance Lane: Verify applicant documents, track “To Follow Requirements” (TFR) statuses, and upload assessment forms.

• Field Lane: Conduct site visits, manage event setups, support offsite onboarding execution, and report competitor activities.

• Communications: Send event reminders, confirmation SMS, and reschedule notices to no-show applicants.

• Conversion & Gear Lane: Process DAX account creation/activations, credit top-ups, capture ID photos, and issue Biker kits with accurate inventory tracking.

• Senior High School (SHS) diploma, High School diploma, College/Vocational Diploma, or any equivalent educational qualification.

• Must possess a valid Driver’s License.

• Willingness to travel and work extensively across the Visayas and Mindanao regions.

• Willing and able to work 6 days a week (including weekends) based on operational field schedules.

• At least 1-2 years of experience in administrative support, operations, customer service, or a related field.

• Proficiency in Google Workspace (Docs, Sheets, Drive) and comfortable learning internal systems for data entry and uploads.

• Strong attention to detail, process discipline, and ability to handle fluctuating workloads.

• Excellent communication skills and accountability in managing inventory and assets.

Work your way – Enjoy flexibility and the freedom to thrive in your role.

Work-life balance – Build a career without sacrificing your personal life.

Free perks – Fuel up with free meals and stay active with gym access.

Grow fast – Unlock career advancement and promotion opportunities.

Get rewarded – Earn a competitive salary with opportunities for pay increases.

Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.

Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.

Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.

Work Mode: Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

As an Event Manager, Executive & Hosted Experiences at BambooHR, you will own the planning and execution of high-touch experiences involving executives, employees, customers, and partners. This role is well suited for someone who excels at complex coordination, executive communication, hospitality, and creating polished experiences while keeping many moving pieces on track. You will independently manage the operational details of assigned programs—including venues, vendors, contracts, budgets, logistics, communications, and onsite execution—while partnering with event leadership on broader strategy and business context. Success in this role means anticipating needs, communicating clearly, exercising sound judgment, delivering exceptional experiences, and continuously finding ways to make our programs better.

You will:

• Partner with event leadership to shape the vision and direction for assigned experiences, then own planning and execution from concept through completion.
• Partner closely with executives and Executive Assistants to coordinate executive participation in events, clearly communicating the event vision, expectations, schedules, briefing information, presentation needs, and onsite logistics.
• Translate event plans into clear, concise communications that help executives and stakeholders understand what is needed from them and when.
• Own event logistics including timelines, venues, attendee communications, registration, transportation, food and beverage, event materials, hospitality, and onsite requirements.
• Own venue sourcing, vendor selection and coordination, contract negotiations, procurement processes, and budget management for assigned events, ensuring high-quality experiences while maintaining fiscal responsibility.
• Develop and maintain detailed project plans, timelines, checklists, run-of-show documentation, and readiness materials to keep programs and stakeholders on track.
• Anticipate attendee, executive, and stakeholder needs; proactively resolve operational issues; and seek additional context or guidance when decisions require broader strategic or business input.
• Partner with Marketing, Sales, Customer Experience, Executive Leadership, and other teams to understand program objectives and execute experiences that support those goals.
• Manage event budgets and make thoughtful recommendations that balance attendee experience, business needs, and fiscal responsibility.
• Proactively communicate progress, risks, decisions, dependencies, and areas requiring additional strategic guidance to event leadership and key stakeholders.
• Use previous event plans and organizational knowledge as a starting point while asking thoughtful questions and identifying opportunities to improve future experiences.
• Gather and evaluate stakeholder and attendee feedback to recommend practical improvements to event experiences, processes, communications, and logistics.
• Own onsite execution, including setup, executive and VIP coordination, vendor management, attendee experience, real-time problem solving, and teardown.

What You Need to Get the Job Done

• 2+ years of experience in executive support, executive operations, project or program coordination, event coordination, hospitality, or a related role.
• Experience working directly with executives, senior leaders, or their Executive Assistants in a professional environment.
• Clear, concise, and polished written and verbal communication skills, with the ability to translate plans and expectations into actionable information for senior stakeholders.
• Strong professional presence, judgment, and discretion when working with executives, customers, partners, and other stakeholders.
• Exceptional organizational and project coordination skills with demonstrated ability to manage multiple timelines, stakeholders, priorities, and details simultaneously.
• Experience independently coordinating vendors, venues, contracts, budgets, procurement, travel, or other complex operational logistics.
• Ability to independently execute defined programs and workstreams while recognizing when broader context, feedback, or strategic guidance is needed.
• A proactive mindset with the ability to anticipate needs, ask thoughtful questions, and identify potential issues before they become problems.
• Demonstrated ability to take direction and business objectives, develop an execution plan, and carry that work forward with limited day-to-day oversight.
• Ability to evaluate existing processes and programs, incorporate feedback, and identify practical opportunities to improve future experiences.
• Strong interpersonal skills and the ability to build productive working relationships across teams and levels of the organization.
• Strong problem-solving skills and the ability to remain composed, adaptable, and solutions-oriented as priorities and circumstances change.

What Will Make Us REALLY Love You

• Experience as an Executive Assistant, Executive Business Partner, Executive Operations professional, or similar executive-facing role.
• Experience coordinating executive meetings, company events, recognition programs, customer experiences, or VIP experiences.
• Experience supporting C-suite or senior executive leaders.
• Experience coordinating complex schedules, travel, itineraries, briefing materials, or executive communications.
• Experience with event planning, hospitality, experiential marketing, or event production.
• Experience managing vendors, contracts, event budgets, or procurement processes.
• Experience working in SaaS, technology, or a high-growth B2B organization.
• Familiarity with event technology, CRM, project management, or marketing platforms.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2,000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

About Tekmetric

Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

The Senior Product Operations Manager will be the analytical and operational engine behind how product outcomes are defined, measured, and understood across Tekmetric. This person will work closely with product leadership to build the company’s metrics program from the ground up, contributing to its design, owning execution, and bringing the statistical foundation that makes it credible. If you’ve worked inside a well-run analytics or metrics program and have been waiting for the chance to help build one, this is that seat.

Responsibilities:

Metrics Program Design & Outcome Modeling

• Partner with product leadership to design and evolve Tekmetric’s product metrics program, contributing to what we measure, why it matters, and how metrics connect to the outcomes the business is trying to drive.
• Build and maintain a multi-variable outcome model that captures the relationships between product inputs and business results across retention, revenue, customer health, and engagement.
• Apply statistical methods, including regression, correlation analysis, and predictive modeling, to validate metric definitions and ensure the model reflects how the business actually works, not just what’s easy to measure.
• Contribute to the frameworks, taxonomies, and standards that make metrics consistent, trustworthy, and actionable across product and leadership.

Insights & Analytics

• Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities.
• Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs, not just findings, but clear recommendations with a point of view on what to do next and why it matters.
• Translate data into compelling narratives for executive reviews, board decks, and product planning cycles.
• Manage your own backlog of analytical work, identifying what needs attention, setting priorities, and closing the loop with stakeholders on what was learned and what it means.

Enablement & Data Democratization

• Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights.
• Train stakeholders on how to interpret and leverage product data to make better decisions.
• Standardize reporting practices across product teams, ensuring consistency and clarity.

Data Infrastructure & Collaboration

• Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product.
• Ensure data accuracy, completeness, and consistency to support strategic product decisions.
• Build and maintain core product metrics, dashboards, and self-service data models within the existing analytics stack (Looker, Pendo, Mixpanel, Redshift).

What You’ll Bring

• 5-8+ years in Product Operations, Product Analytics, Business Intelligence, or related roles.
• Genuine foundation in statistical methods, including regression, correlation, and predictive modeling. This is the one area where we’re not looking for someone who will learn on the job; you need to bring it.
• Exposure to analytics or metrics program work. You’ve seen what a well-built program looks like and you’re ready to help build one, not just operate within one that already exists.
• Track record of translating complex data into actionable recommendations that influenced product and business decisions.
• Experience working in SaaS or platform products is strongly preferred.
• Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred).
• Fluency with AI tools as a core part of how you work. You use AI to synthesize, analyze, and scale your output, and you think about how to structure data and workflows to take advantage of it.
• A communicator who can answer “so what?” without being asked. You know how to find the right stakeholders, manage your own slate of work, and make sure the right people understand what the data is saying and why it matters.
• Highly organized, process-oriented, and capable of driving cross-functional alignment.
• Strategic thinker who can zoom out to see the big picture while also diving into the details.

Why You’ll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you’re well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric .com email addresses. Please visit this link for further information Fraudulent Job Offers

About Tekmetric

Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

The Senior Product Operations Manager will be the analytical and operational engine behind how product outcomes are defined, measured, and understood across Tekmetric. This person will work closely with product leadership to build the company’s metrics program from the ground up, contributing to its design, owning execution, and bringing the statistical foundation that makes it credible. If you’ve worked inside a well-run analytics or metrics program and have been waiting for the chance to help build one, this is that seat.

Responsibilities:

Metrics Program Design & Outcome Modeling

• Partner with product leadership to design and evolve Tekmetric’s product metrics program, contributing to what we measure, why it matters, and how metrics connect to the outcomes the business is trying to drive.
• Build and maintain a multi-variable outcome model that captures the relationships between product inputs and business results across retention, revenue, customer health, and engagement.
• Apply statistical methods, including regression, correlation analysis, and predictive modeling, to validate metric definitions and ensure the model reflects how the business actually works, not just what’s easy to measure.
• Contribute to the frameworks, taxonomies, and standards that make metrics consistent, trustworthy, and actionable across product and leadership.

Insights & Analytics

• Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities.
• Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs, not just findings, but clear recommendations with a point of view on what to do next and why it matters.
• Translate data into compelling narratives for executive reviews, board decks, and product planning cycles.
• Manage your own backlog of analytical work, identifying what needs attention, setting priorities, and closing the loop with stakeholders on what was learned and what it means.

Enablement & Data Democratization

• Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights.
• Train stakeholders on how to interpret and leverage product data to make better decisions.
• Standardize reporting practices across product teams, ensuring consistency and clarity.

Data Infrastructure & Collaboration

• Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product.
• Ensure data accuracy, completeness, and consistency to support strategic product decisions.
• Build and maintain core product metrics, dashboards, and self-service data models within the existing analytics stack (Looker, Pendo, Mixpanel, Redshift).

What You’ll Bring

• 5-8+ years in Product Operations, Product Analytics, Business Intelligence, or related roles.
• Genuine foundation in statistical methods, including regression, correlation, and predictive modeling. This is the one area where we’re not looking for someone who will learn on the job; you need to bring it.
• Exposure to analytics or metrics program work. You’ve seen what a well-built program looks like and you’re ready to help build one, not just operate within one that already exists.
• Track record of translating complex data into actionable recommendations that influenced product and business decisions.
• Experience working in SaaS or platform products is strongly preferred.
• Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred).
• Fluency with AI tools as a core part of how you work. You use AI to synthesize, analyze, and scale your output, and you think about how to structure data and workflows to take advantage of it.
• A communicator who can answer “so what?” without being asked. You know how to find the right stakeholders, manage your own slate of work, and make sure the right people understand what the data is saying and why it matters.
• Highly organized, process-oriented, and capable of driving cross-functional alignment.
• Strategic thinker who can zoom out to see the big picture while also diving into the details.

Why You’ll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you’re well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric .com email addresses. Please visit this link for further information Fraudulent Job Offers

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

Energy Solutions is looking for a Senior Manager to lead the planning, administration, and performance of major Energy Efficiency programs.  This role sets strategic direction and drives operational and financial performance for a defined book of business, with accountability for advancing both program excellence and sustained business growth within their domain.

In addition to program and client oversight, the Senior Manager builds and scales organizational capability by developing staff and establishing and evolving implementation standards.  This role shapes budgeting practices for energy efficiency programs and works cross‑functionally to develop accurate energy‑savings forecasts. The Senior Manager partners closely with senior leadership to guide program planning, strengthen delivery frameworks, and ensure high‑quality execution across teams. They oversee contract management, maintain strong QA/QC standards, and drive continuous improvement to enhance program performance and operational effectiveness.

We are seeking candidates located in the Chicago/Midwest area, preferably with a strong understanding of the region’s business landscape.

Responsibilities include but are not limited to:

• Establish and evolve implementation frameworks, operating procedures, and quality standards to enable scalable and repeatable program success
• Influence and integrate practice-level priorities by partnering with Directors and cross-functional leaders to ensure coordinated execution across teams
• Design and implement program‑level operational strategies to improve resource allocation, delivery efficiency, and overall execution quality
• Analyze and interpret program performance trends, market conditions, and risks to inform strategic adjustments, strengthen delivery and continuous improvement
• Identify and advance opportunities to enhance program capabilities, expand service offerings, enhance capabilities, and increase market impact and effectiveness of energy efficiency initiatives
• Develop and review cost estimates, staffing plans, and delivery timelines for client engagements and proposal efforts
• Partner with Directors and Finance to forecast, monitor, and improve profitability across the solution area
• Lead contract management to ensure program budgets, performance targets, and savings goals are met
• Define and enforce roles, responsibilities, and performance expectations, holding staff accountable for outcomes
• Develop and mentor staff and Project Managers through coaching, knowledge transfer, and structured performance feedback
• Build and scale – Develop program capability by coaching teams, embedding best practices, and reinforcing operational standards that improve delivery effectiveness
• Develop and manage strategic client relationships within the defined region area, ensuring long-term partnership success
• Engage and advise clients on program performance, risks, opportunities, and strategic direction
• Drive business development efforts by leading or contributing to proposals, scopes of work, and client presentations
• Identify and progress growth opportunities, collaborating with Senior Director who retain final contracting authority
• Ensure compliance with regulatory requirements, contractual obligations, and internal policies across all programs
• Monitor and evaluate program performance using KPIs, budgets, and delivery metrics to ensure quality and timeliness
• Design and implement risk mitigation strategies and drive continuous improvement across program operations

Minimum Qualifications:

• Bachelor’s degree in a relevant field (e.g., Environmental Studies, Environmental Science, Sustainability, Economics, Business Administration, Public Policy, or a related discipline)
• Ten or more years of progressively responsible experience leading and managing complex programs, solution areas, or cross‑functional initiatives within energy efficiency, utilities, sustainability, or a related regulated industry
• Five or more years of experience leading teams, initiatives, or programs with accountability for delivery outcomes, stakeholder alignment, and performance
• Deep understanding of Demand Side Management energy‑efficiency program design, delivery models, and regulatory frameworks, including how programs achieve savings, cost‑effectiveness, and compliance targets. Understanding of market transformation principles and how program strategies influence long‑term shifts in technology adoption and market behavior
• Understanding of midstream program design and delivery, including engagement with distributors, manufacturers, and retailers to influence stocking practices and drive adoption of efficient products
• Demonstrated ability to lead and advance program management, and service delivery practices across complex program environments
• Proven capability to manage financial performance, including overseeing budgets, forecasting outcomes, and driving profitability within a defined solution area
• Manage client relationships to ensure alignment on program goals, delivery expectations, and performance outcomes
• Strong written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at multiple levels
• Ability to assess risks, make strategic decisions, and guide execution in complex and ambiguous situations
• Strong analytical skills with the ability to interpret data, market trends, and performance results to inform strategy and operational decisions
• Experience developing executive-level presentations, client-facing deliverables, and performance dashboards
• Demonstrated strength in anticipating risks, evaluating trade-offs, and recommending solutions in high‑impact scenarios
• Strong stakeholder management capability, with the ability to influence without authority and sustain productive client relationships
• Manage subcontractors and delivery partners to ensure alignment with program requirements, budgets, and performance goals

The salary range for this role is $105,000 to $137,000, with a target compensation of $105,000 to $123,300 based on experience and qualifications.

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in  six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.

Privacy Notice for Job Applicants

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

Energy Solutions is looking for a Senior Manager to lead the planning, administration, and performance of major Energy Efficiency programs.  This role sets strategic direction and drives operational and financial performance for a defined book of business, with accountability for advancing both program excellence and sustained business growth within their domain.

In addition to program and client oversight, the Senior Manager builds and scales organizational capability by developing staff and establishing and evolving implementation standards.  This role shapes budgeting practices for energy efficiency programs and works cross‑functionally to develop accurate energy‑savings forecasts. The Senior Manager partners closely with senior leadership to guide program planning, strengthen delivery frameworks, and ensure high‑quality execution across teams. They oversee contract management, maintain strong QA/QC standards, and drive continuous improvement to enhance program performance and operational effectiveness.

We are seeking candidates located in the Chicago/Midwest area, preferably with a strong understanding of the region’s business landscape.

Responsibilities include but are not limited to:

• Establish and evolve implementation frameworks, operating procedures, and quality standards to enable scalable and repeatable program success
• Influence and integrate practice-level priorities by partnering with Directors and cross-functional leaders to ensure coordinated execution across teams
• Design and implement program‑level operational strategies to improve resource allocation, delivery efficiency, and overall execution quality
• Analyze and interpret program performance trends, market conditions, and risks to inform strategic adjustments, strengthen delivery and continuous improvement
• Identify and advance opportunities to enhance program capabilities, expand service offerings, enhance capabilities, and increase market impact and effectiveness of energy efficiency initiatives
• Develop and review cost estimates, staffing plans, and delivery timelines for client engagements and proposal efforts
• Partner with Directors and Finance to forecast, monitor, and improve profitability across the solution area
• Lead contract management to ensure program budgets, performance targets, and savings goals are met
• Define and enforce roles, responsibilities, and performance expectations, holding staff accountable for outcomes
• Develop and mentor staff and Project Managers through coaching, knowledge transfer, and structured performance feedback
• Build and scale – Develop program capability by coaching teams, embedding best practices, and reinforcing operational standards that improve delivery effectiveness
• Develop and manage strategic client relationships within the defined region area, ensuring long-term partnership success
• Engage and advise clients on program performance, risks, opportunities, and strategic direction
• Drive business development efforts by leading or contributing to proposals, scopes of work, and client presentations
• Identify and progress growth opportunities, collaborating with Senior Director who retain final contracting authority
• Ensure compliance with regulatory requirements, contractual obligations, and internal policies across all programs
• Monitor and evaluate program performance using KPIs, budgets, and delivery metrics to ensure quality and timeliness
• Design and implement risk mitigation strategies and drive continuous improvement across program operations

Minimum Qualifications:

• Bachelor’s degree in a relevant field (e.g., Environmental Studies, Environmental Science, Sustainability, Economics, Business Administration, Public Policy, or a related discipline)
• Ten or more years of progressively responsible experience leading and managing complex programs, solution areas, or cross‑functional initiatives within energy efficiency, utilities, sustainability, or a related regulated industry
• Five or more years of experience leading teams, initiatives, or programs with accountability for delivery outcomes, stakeholder alignment, and performance
• Deep understanding of Demand Side Management energy‑efficiency program design, delivery models, and regulatory frameworks, including how programs achieve savings, cost‑effectiveness, and compliance targets. Understanding of market transformation principles and how program strategies influence long‑term shifts in technology adoption and market behavior
• Understanding of midstream program design and delivery, including engagement with distributors, manufacturers, and retailers to influence stocking practices and drive adoption of efficient products
• Demonstrated ability to lead and advance program management, and service delivery practices across complex program environments
• Proven capability to manage financial performance, including overseeing budgets, forecasting outcomes, and driving profitability within a defined solution area
• Manage client relationships to ensure alignment on program goals, delivery expectations, and performance outcomes
• Strong written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at multiple levels
• Ability to assess risks, make strategic decisions, and guide execution in complex and ambiguous situations
• Strong analytical skills with the ability to interpret data, market trends, and performance results to inform strategy and operational decisions
• Experience developing executive-level presentations, client-facing deliverables, and performance dashboards
• Demonstrated strength in anticipating risks, evaluating trade-offs, and recommending solutions in high‑impact scenarios
• Strong stakeholder management capability, with the ability to influence without authority and sustain productive client relationships
• Manage subcontractors and delivery partners to ensure alignment with program requirements, budgets, and performance goals

The salary range for this role is $105,000 to $137,000, with a target compensation of $105,000 to $123,300 based on experience and qualifications.

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in  six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.

Privacy Notice for Job Applicants

WE ARE URGENTLY LOOKING FOR A SENIOR EXECUTIVE ASSISTANT

The Senior Executive Assistant provides high-level administrative and strategic support to senior executives, ensuring efficient management of priorities, schedules, communications, and business operations. This role requires exceptional organizational skills, sound judgment, confidentiality, and the ability to anticipate the needs of executives while managing multiple priorities in a fast-paced environment.

As a SENIOR EXECUTIVE ASSISTANT, your key responsibilities will include, but are not limited, to the following:

1)     Executive Support & Administration

a)     Provide comprehensive administrative support to stakeholders, including calendar management, meeting coordination, travel arrangements, and expense management.

b)     Manage complex and frequently changing schedules while prioritizing critical meetings and commitments.

c)     Prepare meeting agendas, presentations, reports, briefing materials, and executive correspondence.

d)     Track action items, deadlines, and follow-ups to ensure timely completion of priorities.

e)     Handle confidential information with discretion and professionalism.

2)     Communication & Stakeholder Management

a)     Serves as a primary point of contact for EAs on the team. When a team member needs guidance on a task or a task-level client situation, the Senior EA is the first point of call. This means staying sharp, informed, and ready to guide, not just execute.

b)     Act as the operational backbone of the team. Support the Customer Success Manager in account management, step in as the CSM’s proxy when needed, and serve as a secondary point of contact for clients, always ensuring nothing falls through the cracks.

c)     Draft, review, and coordinate professional communications on behalf of executives.

d)     Build effective working relationships with leadership teams, clients, partners, and employees.

e)     Facilitate smooth communication and information flow across departments.

3)     Business Coordination & Operational Support

a)     Support executive-level projects, initiatives, and strategic activities.

b)     Conduct research, compile data, and prepare summaries to support decision-making.

c)     Coordinate leadership meetings, events, and organizational activities.

d)     Identify opportunities to improve administrative processes and enhance executive efficiency.

e)     Monitor priorities and proactively address potential issues before they arise.

4)     Quality Assurance Leadership.

a)     Responsible for conducting QA audits across their assigned EAs, upholding MySigrid’s standards in task execution from documentation and process, all the way through to resolution and outcome. They are expected to provide SOP-based coaching on identified skill gaps and log all findings in the Performance Hub.

b)     Contribute to the growth of the team through process improvements, Knowledge Base contributions, and initiatives that raise the bar for how we serve our clients.

• At least 3 years of experience as an Executive Assistant for International Companies
• Extensive experience in using AI and Lovable is a must!
• A high level of spoken and written business English: the ability to use the language fluently and accurately on all levels and as normally pertinent to professional needs; the ability to understand and participate in any conversation within the range of one’s own personal and professional experience with a high degree of fluency and precision of vocabulary
• Has decent travel history
• Has a valid passport
• Proficiency in MS Office and web-based application
• With a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher
• Priority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance.

At MySigrid, we invest in the people who power our growth.

We believe that when our team thrives, everything else follows — so we’ve built an environment where your career and your life outside of work are equally valued.

What we offer:

• A collaborative and supportive work environment that values creativity and initiative.
• A fast-paced, high-energy atmosphere where your expertise will directly contribute to business growth.
• Competitive salary package.
• Paid Time-Offs.
• HMO Package for the employee and two legal dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the company’s growth.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.

Co-Working days

MySigrid has a co-working office in Ortigas where the whole team meets once a month at a minimum.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Manager, Complex Investigations Unit leads a team of investigators responsible for the review, investigation, and resolution of complex and high-risk financial crime matters across AML, Sanctions, and Fraud domains. The role bridges investigative execution and program ownership: the Manager applies the escalation, quality, and documentation frameworks established by the VP, Complex Investigations, and ensures those standards are executed consistently by the Analysts performing the casework. The Manager serves as the day-to-day escalation point for multi-account, multi-entity, and cross-product matters, reviews and challenges SAR decisioning and narratives before final disposition, manages workload assignment and capacity, and develops investigator capability through coaching, calibration, and targeted training. The Manager is accountable for the quality, timeliness, and defensibility of the unit’s investigative outputs under OCC, FinCEN, and internal program standards, and escalates novel typologies, systemic issues, and emerging risks to the VP, Complex Investigations.

What You Will Do:

• Complex Investigations & Escalation Management

  • Manage the intake, assignment, and resolution of complex and high-risk investigations across products and customer types, including multi-account, multi-entity, and cross-product matters.
  • Serve as the day-to-day escalation point for urgent or high-severity matters, elevating to the VP, Complex Investigations where senior leadership awareness or immediate action is required.
  • Apply and enforce established escalation and routing criteria, including handling of repeat SAR subjects, continuing activity, and examiner-, audit-, or enforcement-referred matters.
  • Ensure appropriate identification of subjects, activity scope, and risk exposure across the unit’s caseload.
  • Identify emerging typologies, thematic issues, and potential control gaps surfaced through casework and escalate with supporting analysis and recommendations.

People Leadership & Team Management

• Directly manage a team of Complex Investigations Analysts; assign work, manage capacity and coverage, and balance inventory against aging and regulatory timeliness requirements.
• Partner with People & Culture on hiring and staffing for the unit, including requisitions, interviews, and selection.
• Set performance expectations, conduct 1:1s and performance reviews, and deliver coaching and development plans; address performance issues with timely documentation and escalation.
• Build team capability through structured onboarding, ongoing coaching, and targeted training on typologies, investigative methods, and narrative quality.
• Promote a strong control culture, accountability, and adherence to procedures, desktop procedures, and checklists.

Investigative Oversight, SAR Quality & Documentation

• Review and challenge investigative analyses, conclusions, and SAR/no-SAR determinations to confirm they are sound, defensible, and fully documented.
• Ensure SAR narratives, Continuing Activity Reports (CARs), and decisioning meet regulatory expectations and withstand examiner, audit, and law enforcement scrutiny.
• Confirm investigative documentation meets the five-element documentation baseline and internal quality standards prior to filing or closure.
• Oversee the unit’s response to QC/QA feedback; drive remediation of identified defects and calibrate standards across analysts to reduce repeat findings.
• Support 314(a)/314(b), OFAC, and PEP-related investigative activity assigned to the unit.

Program Execution, Governance & Reporting

• Execute the investigative standards, methodologies, and governance frameworks owned by the VP, Complex Investigations, and provide feedback to strengthen them.
• Monitor and report unit-level metrics, including inventory, aging, timeliness, SAR volumes, and quality results, to BSA/AML leadership.
• Support root cause analysis and remediation activities tied to investigations, escalations, audit findings, and MRAs.
• Maintain examiner-ready case artifacts and contribute to procedure, desktop procedure, and checklist updates as processes evolve.

Cross-Functional Collaboration & Regulatory Support

• Partner with Sanctions Operations, Fraud Operations, Compliance Advisory, Legal, and Technology on cross-domain and sensitive high-risk matters.
• Support regulatory examinations, internal audit, and model/program validation efforts by preparing case artifacts and coordinating responses to information requests. Provide investigative support and coaching to product-aligned SAM, Fraud, and Sanctions teams to drive consistency across the enterprise.

What You Will Need:

• Bachelor’s degree required (Finance, Criminal Justice, Accounting, Business, or related field).
• CAMS or equivalent AML certification strongly preferred.
• 7+ years of BSA/AML, Sanctions, or Fraud investigations experience, including SAR decisioning and filing.
• 2+ years of direct people management experience, including coaching, performance management, and talent development.
• Demonstrated experience managing complex, high-risk typologies and multi-account or multi-entity investigations.
• Working knowledge of transaction monitoring systems (e.g., Actimize, FCRM) and watchlist/screening tools (e.g., Bridger).
• Demonstrated success defending investigative decisions in audit, exam, or regulatory settings.
• Strong writing and communication skills, including the ability to review and elevate SAR narrative quality and to present results to senior leadership.

Products & Services Knowledge

SAR narratives and investigative conclusions must accurately describe how funds move through each Pathward product, and the unit reviews activity across the full estate. The Manager must hold product-level knowledge of the funds flows, typologies, and party designations across the Bank’s seven product categories and its program-manager model, including:

• Card Issuing / Prepaid — GPR, payroll, corporate disbursement, gift, government-benefit and student cards, and the load/spend typologies (structuring, funnel accounts, bust-out) that drive SAR narratives.
• Tax Products (EPS Financial / Refund Advantage) — refund transfers, taxpayer advances (including Emerald Advance®), and tax-office loans, and the IRS/ERO funds flows behind seasonal SAR/CTR volume.
• Acquiring (Merchant & ATM) — merchant/ISO/payment-facilitator activity, transaction laundering, and ATM cash-access typologies.
• Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — push/pull disbursements, P2P, and cross-border rails.
• Consumer Lending, Commercial Finance, and Commercial Deposits — the CTR, continuing-activity, and 314(a) obligations Pathward retains as lender/bank of record and depository institution.

The Bank-vs-Program-Manager framework — Pathward files all SARs, CTRs, and 314(a) responses, so the Manager and their team must trace activity back through the program-manager escalation model.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $72,000 – $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

How You’ll Shape Our Success

TSS is growing rapidly through organic growth and acquisitions, and we need an experienced operator to help us scale how the business works. As Director of Operational Transformation and Integrations, you will lead enterprise initiatives that improve processes, strengthen operating discipline, integrate acquired companies, and turn business needs into practical, measurable solutions.

This is an operations-led transformation role, not an IT leadership position. Technology will often enable the work, but your focus will be the business: understanding how work gets done today, designing a better future state, building the structure required to execute, and ensuring changes are adopted and sustained.

You will bring the rigor of a scaled organization without overcomplicating the solution. The right person is a hands-on builder who is equally comfortable mapping a process, analyzing performance data, structuring a major program, leading an integration, and helping leaders and frontline teams navigate change.

Your Day-to-Day Environment

• Partner with leaders across Operations, Finance, HR, Sales, IT, and acquired companies to solve cross-functional business challenges
• Move between strategy and hands-on execution, from diagnosing a process and analyzing data to building the roadmap and leading implementation
• Lead multiple enterprise initiatives using clear governance, milestones, decision points, risks, and measurable outcomes
• Manage and develop project managers, business analysts, and data analysts
• Translate structured transformation methods into practical tools that fit the audience and the business
• Travel approximately 10–25% to support integrations and other strategic initiatives

What You’ll Take Ownership Of

• Build and lead TSS’s operational transformation roadmap, turning business priorities into sequenced programs with clear owners, milestones, and measurable results
• Assess how work is performed across the company; map current-state processes, identify root causes and constraints, and design scalable future-state processes
• Lead process improvement initiatives that improve productivity, quality, cycle time, cost, capacity, customer experience, or revenue performance
• Establish practical operating mechanisms, including KPIs, dashboards, management cadences, standard work, accountability structures, and continuous-improvement routines
• Serve as the business leader for major system deployments, partnering with IT and functional teams from requirements and process design through testing, rollout, adoption, and value realization
• Support acquisition due diligence through operational assessments, process and systems reviews, risk identification, and integration planning
• Lead post-acquisition integration across people, operating processes, systems, data, and performance management while protecting business continuity and respecting the strengths of the acquired company
• Build repeatable integration playbooks, tools, and governance that improve speed, consistency, and value realization across future acquisitions
• Structure major programs with the appropriate core team, executive sponsors or steering committee, decision gates, dependencies, risk management, and executive reporting
• Use data and analytics to identify opportunities, test assumptions, measure impact, and ensure improvements are sustained
• Develop project managers and analysts to operate as strong business partners who bring clarity, insight, and execution discipline
• Lead change with sound judgment and high emotional intelligence, introducing only the level of structure needed to help the business move forward

Perks, Pay, and Benefits

• Earn $130,000–$170,000 annually, plus eligibility for an annual performance bonus, based on your experience, skills, and overall qualifications
• Opportunity to influence how a rapidly growing company operates and integrates future acquisitions
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Life insurance, short-term disability, and long-term disability coverage
• Employee Assistance Program
• Professional growth opportunities and direct exposure to executive leadership

Your Journey With Us

• Recruiter screen
• Interview with the hiring manager
• Business case study and presentation
• Conditional offer
• Background check
• Start your new role!

What You’ll Bring

• Bachelor’s degree in Business, Engineering, Operations, Supply Chain, or a related field; equivalent combinations of education and experience will be considered
• 10+ years of progressive experience in operational transformation, operational excellence, business operations, process improvement, enterprise programs, integration leadership, or related work
• 5+ years leading and developing teams, including experience managing project managers, business analysts, data analysts, or continuous-improvement professionals
• Demonstrated ownership of large cross-functional programs from problem definition and business case through implementation, adoption, and measurable results
• Hands-on experience using Lean, Six Sigma, value-stream mapping, root-cause analysis, or comparable process-improvement methods; Green Belt or Black Belt certification is strongly preferred
• Experience serving as the business or program leader for at least one significant ERP, CRM, field-service, workflow, or data-platform deployment from planning through launch and adoption
• Direct experience leading or sponsoring post-acquisition integrations and aligning operating processes, teams, systems, and data
• Experience establishing program governance, including core teams, executive sponsors or steering committees, decision gates, KPIs, risk management, and executive reporting
• Strong analytical capability and a record of tying transformation work to quantified business outcomes
• Business judgment and commercial acumen, with the ability to understand how process and systems decisions affect customers, employees, revenue, cost, and scalability
• Experience in field services, healthcare services, laboratory services, manufacturing, or another multi-site service environment is preferred
• Ability to travel up to 25% based on business needs

We are especially interested in candidates whose resumes show measurable results. Examples may include cost savings, productivity or capacity gains, shorter cycle times, improved quality, increased revenue, faster integrations, stronger adoption, or improved customer outcomes.

Meet TSS

Technical Safety Services (TSS) is a leading nationwide laboratory service provider supporting top life sciences, healthcare, and research organizations. Our customers are doing work that improves and saves lives, and our team plays a critical role in making that possible.

Through our family of companies, we provide testing, certification, calibration, and compliance services that help laboratories, hospitals, pharmacies, and controlled environments operate safely, accurately, and efficiently. As we continue to grow, we are investing in the people, systems, and processes that will support the next chapter of our success.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in the role but not sure it is the right fit? Call us and let’s talk.

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Manager, Support Operations provides resource and support services to all operations group within the Global Customer Support organization. This role is responsible for coordinating tools, processes, resource materials and human performance to achieve the goals and objectives of the Avetta Global Support organization. This includes the following functional areas and disciplines: Support Representative New-Hire Training, Quality Assurance (Interaction Quality and Verification Quality), internal/external and support Knowledge Management, Enhancement Training, Performance Trending, CSAT Surveying and Reporting, Support Channel Effectiveness and Automation, Documentation of Support Operating Practices and Processes, and Global Ops Standardization.

The Manager, Support Operations meets frequently with management groups across the company to align resources and drive positive outcomes. They must be able to lead teams with confidence while also bringing skills to the role that will adapt to the needs of a dynamic business climate. This role is also responsible for a consistent standard of process and performance internally and with Avetta support partners.

The Manager, Support Operations leads a multi-disciplinary team of internal and external resources, including all people and process leadership duties.

This role requires a hybrid schedule in our Lehi or Calgary office (3 days in office, 2 days work from home).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leadership of New Hire Training.
  • Curriculum development
  • Content delivery
  • New employee certification
  • Adult learning concepts
  • Remote, multi channel training
• Leadership of Quality Assurance Processes.
  • Develop and maintain interaction standards and guidelines, including interaction rubric, quality scoring matrices, and reporting.
  • Interaction (call/chat/email/text) monitoring and scoring
  • Verification quality sampling and reporting
  • SME expertise and consulting to Avetta internal departments, clients, and other customers.
• Strategic guidance to Support Organization on up-to-date and world-class support center practices and tools.
• Development and delivery of ongoing performance training based on performance challenges, opportunities, and threats.
• Planning and implementation of support tools and technology.
  • Virtual Assistant planning and architecture
  • AI use case identification, scoping and deployment
  • Optimization of support channel balance and usage
  • Emerging training and performance management tools and approaches
• Work closely with executive leadership and Avetta Product team to identify, scope, and deploy methods to improve the customer workflow in the platform.
• Identify and deploy strategies to meet support inquiry containment and deflection objectives.
• Maintain Avetta Support Knowledge Base with current, relevant and searchable knowledge articles
• Oversee use of AI in creating knowledge summaries and delivery of knowledge materials to internal and external customers.
• Manage and maintain supplier Help Center with relevant, multi-media materials.
• Work with leadership from SSP, SER, CSM, AM, PS and more to improve internal processes to drive continuous client support improvements.
• Documentation of Standard Operating Procedures, including process documentation and optimization.
• Professional customer facing interactions.
  • Join client and supplier calls to discuss support options.
  • Evangelize Avetta support options to support customer needs and promote client growth.

IDEAL QUALIFICATIONS:

• Minimum 5 years of experience in call/support center leadership roles
• Familiarity with customer support business systems, including Salesforce.org, cloud-based telephony platforms, customer survey platforms, etc.
• Experience delivering complex training in an adult learning environment
• Understanding of training tools and techniques
• Experience with standard operating procedure management
• Technological aptitude with ability to assess use cases and operationalize tools
• Metrics-driven and analytical mentality
• Excellent problem-solving skills
• Ability to prioritize and multi-task
• Skilled at working cross-functionally
• Comfortable in a fast-paced environment
• Remarkable written, oral, and interpersonal communication skills
• Understanding of call/support center metrics and SLAs

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

The Volunteer Coordinator serves local churches and volunteers through volunteer and intern coordination. This individual works to empower the Church & local community to serve immigrants in the Triangle alongside World Relief.

The is a hybrid role- 4 days in office, 1 work from home.

ROLE & RESPONSIBILITIES:

1. Volunteer Program Development:

• In conjunction with World Relief Durham program managers, identify and prioritize the ongoing needs for volunteers.

• Design and direct long-term and recurring volunteer opportunities and programs for individuals, groups, and interns. These will include traditional volunteer opportunities (Good Neighbor Teams and Friendship Partners), ongoing program needs (drivers, childcare workers, accompaniment volunteers, etc.), and single events

• With supervisor, develop ongoing and annual metrics for each of the volunteer needs, and ensure that these metrics are met.

2. Volunteer Recruitment:

• Develop and carry out a dynamic and active volunteer recruitment plan with local churches and organizations, at World Relief Durham events, on social media (as appropriate), and by following up with individuals who have expressed interest.

• Speak at church and community activities, table at events to recruit volunteers, and meet with church and community leaders to communicate the opportunities for volunteering.

• Guide new volunteers through the volunteer application process and background checks with regular communication and record-keeping.

• Maintain database and monitor tasks needed to be completed by candidates/volunteers, including online volunteer interest forms, applications, training completion, background checks, logging volunteer hours, and more.

• Develop and lead regular volunteer trainings, either virtually or in person, using courses that have been developed in-house or by World Relief home office.

• Connect volunteers to appropriate volunteer opportunities

• Provide ongoing coaching and support to volunteers throughout their volunteer experience

• Collect volunteer quotes, photos, and stories to share in office communications

• Participate in World Relief Home Office volunteer mobilization and community engagement teams

• As needed, conduct written and in person driving tests for volunteers and interns who will be driving clients.

3. Interns:

• In conjunction with WRD program managers, determine the internship needs for each program

• Serve as the initial point of contact in the recruitment and onboarding of interns with local universities and organizations

• Train, equip, and when appropriate, supervise interns

4. Welcome Houses :

• Serve as the primary point of contact with churches and individuals that have made houses available for temporary housing.

• Resolve scheduling and interpersonal issues that arise.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals’ For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
•  A winsome personality that prioritizes and enjoys reaching out and recruiting people
•  Ability to manage dozens of volunteer relationships simultaneously
•  Strong administration & organizational skills
•  IT skills in database entry and generating reports required
•  Experience in HR, logistics, or program coordination a plus
• Ability to problem-solve, create and implement new programs
•  Strong writing and public speaking skills
•  Ability to work on a team; ability to work independently
•  Flexibility for evening and weekend events or trainings

PREFERRED QUALIFICATIONS:

•  2+ years relevant work experience
•  Comfortable managing interpersonal conflict and communication challenges with professional customer service skills

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

\*\*\*

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

About the Team

The APAC team is responsible for bringing OpenAI’s mission, products, and partnerships to life across one of the company’s most strategically important regions. As we scale our presence across Asia-Pacific, we are building a regional operating model that enables strong local execution, consistent global alignment, and long-term impact across businesses, products, markets, and functions.

About the Role

We are looking for a Strategy & Operations Lead to lead and scale operational excellence in Korea. Reporting to the General Manager, Korea, this leader will work hand in hand with the General Manager to translate global strategy into regional execution, ensure operating discipline across markets and functions, and help the business scale with consistency, speed, and rigor.

This person will act as a key bridge between global leadership and regional teams, bringing clarity to priorities, building scalable operating systems, and ensuring the region is set up to deliver against ambitious business goals while keeping the long-term opportunity in mind.

This role is based in Seoul, Korea and we use a hybrid model of 3 days in office.

You’ll be responsible for:

• Defining and implementing the Korea operating strategy in alignment with APAC & global objectives and regional priorities.

• Driving execution across key markets, ensuring consistency while adapting to local needs, regulations, and market dynamics.

• Partnering with global leadership to prioritize initiatives, allocate resources, and ensure strong execution in-region.

• Establishing KPIs, reporting frameworks, and operating cadences to track performance and inform decision-making.

• Building and optimizing scalable processes across business lines, including consumer, product, partnerships, and other key functions.

• Identifying operational gaps and inefficiencies, and implementing continuous improvement initiatives.

• Supporting market entry strategies and operational readiness for Korea

• Enabling strategic partnerships through strong operational frameworks and close partnership with relevant teams.

• Helping build a strong regional functional leadership team and ensuring the regional operating system runs smoothly and efficiently.

• Collaborating closely across functions to drive accountability and deliver against regional goals.

• Ensuring seamless coordination between global and regional stakeholders.

• Acting as a central point of accountability for operational delivery across Korea.

• Building, leading, and mentoring a high-performing regional operations team.

• Fostering a culture of accountability, inclusion, operational rigor, and continuous learning.

• Developing leadership bench strength across key markets and functions.

We’re looking for someone with:

• Significant experience leading regional or international operations in a fast-scaling, complex business environment.

• Strong strategic and operational judgment, with the ability to translate high-level goals into clear execution plans.

• Experience operating across multiple markets, functions, and business lines, ideally within Korea.

• A track record of building scalable operating systems, processes, metrics, and reporting frameworks.

• Strong cross-functional leadership skills and the ability to influence senior stakeholders across global and regional teams.

• Excellent business judgment, with a bias toward action and strong accountability for outcomes.

• Experience supporting market expansion, operational readiness, and/or regional growth initiatives.

• Strong people leadership skills, including experience building and developing high-performing teams.

• Comfort operating in ambiguity and creating structure in fast-moving environments.

• High integrity, low ego, and a collaborative leadership style.

• Strong written and verbal communication skills, with the ability to bring clarity to complex topics.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

The APAC team is responsible for bringing OpenAI’s mission, products, and partnerships to life across one of the company’s most strategically important regions. As we scale our presence across Asia-Pacific, we are building a regional operating model that enables strong local execution, consistent global alignment, and long-term impact across businesses, products, markets, and functions.

About the Role

We are looking for a Strategy & Operations Lead to lead and scale operational excellence in Korea. Reporting to the General Manager, Korea, this leader will work hand in hand with the General Manager to translate global strategy into regional execution, ensure operating discipline across markets and functions, and help the business scale with consistency, speed, and rigor.

This person will act as a key bridge between global leadership and regional teams, bringing clarity to priorities, building scalable operating systems, and ensuring the region is set up to deliver against ambitious business goals while keeping the long-term opportunity in mind.

This role is based in Seoul, Korea and we use a hybrid model of 3 days in office.

You’ll be responsible for:

• Defining and implementing the Korea operating strategy in alignment with APAC & global objectives and regional priorities.

• Driving execution across key markets, ensuring consistency while adapting to local needs, regulations, and market dynamics.

• Partnering with global leadership to prioritize initiatives, allocate resources, and ensure strong execution in-region.

• Establishing KPIs, reporting frameworks, and operating cadences to track performance and inform decision-making.

• Building and optimizing scalable processes across business lines, including consumer, product, partnerships, and other key functions.

• Identifying operational gaps and inefficiencies, and implementing continuous improvement initiatives.

• Supporting market entry strategies and operational readiness for Korea

• Enabling strategic partnerships through strong operational frameworks and close partnership with relevant teams.

• Helping build a strong regional functional leadership team and ensuring the regional operating system runs smoothly and efficiently.

• Collaborating closely across functions to drive accountability and deliver against regional goals.

• Ensuring seamless coordination between global and regional stakeholders.

• Acting as a central point of accountability for operational delivery across Korea.

• Building, leading, and mentoring a high-performing regional operations team.

• Fostering a culture of accountability, inclusion, operational rigor, and continuous learning.

• Developing leadership bench strength across key markets and functions.

We’re looking for someone with:

• Significant experience leading regional or international operations in a fast-scaling, complex business environment.

• Strong strategic and operational judgment, with the ability to translate high-level goals into clear execution plans.

• Experience operating across multiple markets, functions, and business lines, ideally within Korea.

• A track record of building scalable operating systems, processes, metrics, and reporting frameworks.

• Strong cross-functional leadership skills and the ability to influence senior stakeholders across global and regional teams.

• Excellent business judgment, with a bias toward action and strong accountability for outcomes.

• Experience supporting market expansion, operational readiness, and/or regional growth initiatives.

• Strong people leadership skills, including experience building and developing high-performing teams.

• Comfort operating in ambiguity and creating structure in fast-moving environments.

• High integrity, low ego, and a collaborative leadership style.

• Strong written and verbal communication skills, with the ability to bring clarity to complex topics.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

The Basics:

The Revenue Operations Intern will contribute to making our functional operations best in class. This role will interact with various teams and levels of management, and the right candidate must have the ability to communicate with multiple levels across Sales, Finance, and other Operations teams.

This person must be an analytical and critical thinker, a problem solver, a curious deep diver, and a clear communicator. She/he must be able to roll-up their sleeves, and work directly with sales requests, live orders, dunning support, reporting, and collaborate with sales teams. As a Revenue Operations Intern, you will be challenged in a dynamic performance-driven environment where you will build lasting relationships, learn from your mistakes, and develop critical thinking skills alongside your peers. Our shared mission at Tanium – empowering the world’s largest organizations to manage and protect their mission-critical networks – drives all that we do.

Apply now for an experience that defies traditional norms and become the professional you were meant to be!

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.

The hourly rate for this internship is $25.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.

What you’ll do:

• Team Up & Drive Projects: Work closely with the Commercial Operations team to help launch exciting new Go-To-Market programs and projects.

• Explore SaaS Strategy: Get a crash course in the fundamentals of SaaS operations and strategy while contributing to real-world initiatives.

• Roll up your sleeves and dive in: Learn how sales, systems, and strategy work together when revenue operations get it right.

• Solve Problems Like a Pro: Spot system or process issues and help escalate them for quick resolution—your insights matter!

• Master the Tools: Dive into reporting across multiple systems and tools, sharpening your technical and analytical skills.

• Jump Into Special Projects: Assist with ad hoc system projects and testing—every day brings something new to learn.

We’re looking for someone with:

• Authorized to work in the U.S. now and in the future

• Available to work full-time from June 7–August 13, 2027

• Currently enrolled Bachelors degree candidate, ideally with a 3.5+ GPA

• Graduating December 2027 or spring 2028

• Exceptional in interpersonal, verbal, and written communication skills

• Self-driven and creative with the passion to go above and beyond

• Strong attention to detail and high integrity

• Strong working knowledge of applications such as Microsoft Office, Google Apps, and other collaboration tools is required

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Interns and other Tanium contractors are eligible for VTO after 90 days of employment.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Provides end-to-end operational fraud leadership below the SVP, owning the fraud lifecycle from Level 1 alert operations through Level 2 investigations and fraud intelligence. Establishes and runs the management rhythm for alert volumes, queue health, escalation routines, service-level performance, and operational risk response, connecting alert operations, investigations, and intelligence into one coherent fraud lifecycle. Leads a management team of managers — the Manager, Fraud Alert Operations and the Manager, Fraud Investigations. Partners with Governance, Risk & QA on quality themes and with Strategy, Analytics & Product Controls on detection and control improvements, and ensures work is executed to a standard sufficient for regulatory, audit, and quality-assurance review.

What You Will Do:

• Provides end-to-end operational leadership for the fraud lifecycle, integrating Level 1 alert operations, Level 2 investigations, and fraud intelligence into a single, coherent operating model.
• Owns the operational management rhythm — alert volumes, queue health, work allocation, productivity routines, SLA performance, escalation management, and operational risk response — and resolves day-to-day prioritization and queue conflicts.
• Directs the Manager, Fraud Alert Operations and the Manager, Fraud Investigations as peer managers with distinct missions, ensuring clear ownership of alert operations versus complex investigations and effective handoffs between them.
• Sets and enforces Level 2 investigative standards, complex case review expectations, documentation and evidence discipline, escalation packages, and management approvals, ensuring investigations are complete, defensible, and examination-ready.
• Owns fraud intelligence, including typology development, emerging threat monitoring, root-cause analysis, pattern identification, and feedback loops into detection strategy, rules, and thresholds.
• Ensures timely and accurate referral of SAR- and CTR-eligible activity to BSA/AML Operations, and that escalation of immediate-attention, terrorist-financing, human-trafficking, and imminent-loss indicators occurs same business day per procedure.
• Establishes, monitors, and reports operational KPIs and KRIs (e.g., alert-to-case conversion, aging, throughput, SLA adherence, loss trends) and provides decision-ready reporting to the SVP and governance forums.
• Partners with Governance, Risk & QA on QA/QC themes, procedure adequacy, corrective actions, and audit and exam evidence; partners with Strategy, Analytics & Product Controls on detection rules, thresholds, and control improvements.
• Recommends changes to policies and procedures affecting fraud alerting, investigation, and escalation, and drives continuous improvement in alert-to-case workflows, automation, documentation standards, and escalation protocols.
• Manages, mentors, and develops management and analyst talent, including hiring, assigning and directing work, establishing goals, evaluating performance, developing schedules and standards, and resolving employee-related issues; may hold budget responsibilities.
• Represents fraud operations, investigations, and intelligence in governance committees, audit engagements, and OCC examination support as directed by the SVP.
• Other duties as assigned.

What You Will Need:

• Bachelor’s degree in a related field, or equivalent combination of education and experience.
• Professional certification such as Certified Fraud Examiner (CFE) and/or Certified Anti-Money Laundering Specialist (CAMS) strongly preferred.
• Typically requires 10 or more years of related fraud, investigations, or financial-crimes experience, including several years leading teams and managing through subordinate managers or supervisors.
• Demonstrated experience owning fraud operations, Level 2 investigations, and/or fraud intelligence in a bank, processor, or comparably regulated environment, including exposure to regulatory examinations (e.g., OCC) and audit engagements.
• Strategic and operational leadership across the full fraud lifecycle, with the ability to translate program objectives into daily execution and measurable outcomes.
• Deep knowledge of fraud typologies, investigative standards, card and ACH ecosystems, alerting and case management platforms (e.g., Actimize), and SAR/CTR referral requirements.
• Strong people leadership, including developing managers, building scalable structures, and setting performance and quality standards.
• Sound judgment under pressure with the ability to prioritize competing queues, manage escalations, and balance risk-based approaches with regulatory expectations.
• Excellent written and verbal communication, including executive-, audit-, and regulator-ready reporting and documentation.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $72,000 – $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.)

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Responsible for the first-line (Level 1) review, triage, and disposition of fraud alerts and monitoring reports, as well as the investigation and disposition of fraud cases, to detect, prevent, and escalate fraudulent and unusual activity involving Pathward accounts, cards, and services, in accordance with the Enterprise Fraud Risk Management Program and applicable procedures. Analyzes customer and transactional activity across multiple monitoring populations, product types, and fraud typologies; conducts end-to-end case investigations; executes card actions to mitigate loss; and documents findings to a standard sufficient for regulatory, audit, and quality-assurance review. Performs the full range of Case Analyst investigative duties with the exception of Suspicious Activity Report (SAR) and Currency Transaction Report (CTR) filings, which are referred to and completed by BSA/AML Operations. Refers potentially suspicious activity for SAR consideration and escalates matters warranting specialized handling.

What You Will Do:

• Reviews and triages fraud alerts and monitoring reports across assigned populations (e.g., Velocity Foreign Non-Travel (VFNT), ACH Monitoring, Visa/MasterCard authorizations (VRM/FRM), Potential Fraud (Pfraud), CAMS, Multiple Address/Phone/SSN, Prohibited Countries, and closed-account reviews) to identify and detect unusual or potentially fraudulent activity.
• Establishes the expected activity profile for the account and product, compares observed versus expected activity, and identifies patterns consistent with known fraud typologies.
• Makes and documents a triage determination — resolve at review level, consolidate into an existing case, take immediate card action, or advance to full case investigation.
• Conducts end-to-end fraud case investigations, gathering and analyzing account, transaction, device, and relationship data across systems to confirm or rule out fraud, quantify exposure, and reach a supported disposition.
• Performs the full range of Case Analyst investigative duties — including case build-out, evidence gathering, narrative documentation, and case closure.
• Prepares and refers SAR- and CTR-eligible activity, with supporting documentation, to BSA/AML Operations for filing consideration and completion.
• Executes card actions (block, unblock, close, reissue) on Pathward Managed cards and submits Action Requests for Sponsorship cards through the established process, documenting the basis, date, and system used.
• Documents all review activity, analysis, and dispositions in Actimize and applicable tracking spreadsheets, clearly and at the time the step is performed, to a standard understandable by a regulator, auditor, or QA reviewer.
• Escalates SAR-eligible, immediate-attention, terrorist-financing, human-trafficking, or imminent-loss indicators same business day per the escalation procedures and prepares referral information for BSA/AML Operations.
• Answers inbound and returns outbound calls related to fraud monitoring, card status, and cardholder verification, completing required after-call documentation.
• Maintains service levels (SLAs), production, and quality standards for assigned workstreams in accordance with policies, procedures, and compliance requirements.
• Other duties as assigned.

What You Will Need:

• High School Diploma or equivalent.
• Typically requires less than two years of related experience. Exposure to fraud, payments, banking operations, or customer service required.
• Attention to detail and accuracy in transaction analysis and documentation.
• Ability to manage a daily workload and meet same-day and SLA-driven deadlines.
• Strong written and verbal communication skills.
• Self-sufficient and well organized with support; comfortable working across multiple systems and monitoring reports.
• Foundational understanding of fraud red flags and typologies (e.g., account takeover, first-party fraud, card-not-present fraud) preferred.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $17.25 hourly – $28 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Analyst, Case Operations is responsible for the day-to-day investigation, documentation, and disposition of Pathward’s Suspicious Activity Monitoring (SAM) cases within the BSA/AML & Sanctions Operations team, ensuring compliance with the Bank Secrecy Act (BSA), AML regulations, and OCC supervisory expectations. Reporting to the Manager, BSA/AML Operations – Cases, this role performs the investigation, documentation, and disposition of escalated cases arising from SAM-related triggers, and supports Pathward in maintaining a well-governed, risk-based, and sustainable investigation and reporting framework. Responsible for supporting and enhancing the organization’s Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance program.

What You Will Do:

• Conducts SAM case investigations, enhanced due diligence, and escalation activities.
• Investigates cases generated through transaction monitoring systems, as well as manual referrals.
• Executes day-to-day case work across case volumes, aging, investigation quality, and regulatory responsiveness, ensuring adherence to established SLAs and quality standards.
• Serves as a first-line individual contributor within the BSA/AML & Sanctions Operations team and Pathward’s Financial Crime Compliance (FCC) Program, partnering closely with the Alerts and SAR Filing teams, Compliance, Technology, Data Analytics, Program Management, and Assurance functions.
• Supports the development, implementation, and maintenance of BSA/AML policies, procedures, desktop procedures, and controls for the case function.
• Assists in executing components of the BSA/AML program including customer due diligence, sanctions screening, and suspicious activity identification, where applicable.
• Contributes to risk assessments to identify and evaluate BSA/AML risks across products, services, customers, and geographic locations.

Operational Execution & Investigations

• Investigate, document, and disposition cases in accordance with Pathward policies, procedures, and regulatory requirements.
• Maintain accountability for:
• SAM case investigations and dispositions
• Identification of suspicious activity and preparation of SAR referrals for the SAR Filing function
• CTR accuracy and timeliness
• Escalation of investigations requiring Enhanced Due Diligence (EDD)
• Timely, complete, and defensible responses to 314(a) information requests, law enforcement inquiries, subpoenas, and regulatory requests
• Manage assigned queues and workload to ensure cases remain within SLA and proactively escalate potential backlogs.

Quality & Collaboration

• Participate in coaching, feedback, and continuous learning to strengthen investigation skills and consistency.
• Perform self-review and support quality review of investigations and SAR referrals to ensure consistency, completeness, and defensibility.
• Contribute to a culture of accountability, consistency, and continuous improvement across SAM Case Operations within the BSA/AML & Sanctions Operations team.

Reporting

• Document investigation outcomes in clear, risk-focused narratives aligned with OCC expectations for senior management and Board oversight.

Risk Management & Root Cause Analysis

• Support root cause analysis for operational issues, trends, or findings, including identification of control gaps and recommendation of risk-based remediation actions.
• Support remediation activities that are sustainable and aligned with Pathward’s enterprise risk management framework.

Technology, Data Analytics & Rule Tuning

• Partner with FCC Program Management, Data Analytics, and Technology Assurance by providing feedback on SAM rules and scenarios, evaluating alert and case quality, and supporting appropriately governed, tested, and documented rule changes.

Policies, Procedures & Professional Development

• Follow and provide feedback on SAM case-related procedures, desktop procedures, checklists, sample narratives, and reference guides to help ensure they remain current, accurate, and aligned with regulatory guidance and operational practice.
• Participate in training, quality assurance, and mentorship, promoting professional growth and consistent execution.

What You Will Need:

• Bachelor’s degree required; professional certifications (e.g., CAMS) preferred.
• Experience in BSA/AML operations, financial crimes investigations, and SAM programs within a regulated financial institution.
• Demonstrated experience conducting case investigations and preparing SAR referrals.
• Working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems.
• Strong analytical, communication, and organizational skills, with the ability to manage queues, SLAs, and personal workload.

The responsibilities listed above are not all inclusive and may be changed at any time.

#LI-Remote

Salary range:  $43,000 – $70,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/