Writing.io Jobs

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

Digital Customer Education Specialist, Premium & Paid Programs independently designs and delivers premium and paid HR education experiences — including certification programs, cohorts, workshops, learning labs, LMS courses, and short-form digital education. This role builds depth across HR practice areas such as compliance, performance management, and AI fluency and AI workforce strategy, partnering with subject-matter experts to translate expert knowledge and research into clear, actionable learning that helps customers adopt BambooHR and become more self-sufficient. The Specialist II uses AI across research, drafting, personalization, production, and program operations to increase speed, scale, and consistency, applies instructional design judgment to improve effectiveness, and analyzes performance signals to recommend improvements in timing, sequencing, modality, and content clarity. This role partners cross-functionally with Marketing, GTM, Customer Success, Product, and Knowledge Governance to ensure education is accurate, aligned to product releases and customer journey needs, and contributes to measurable adoption, retention, lead generation, and paid-program outcomes.

You will:

• Design and deliver premium and paid HR education experiences end-to-end across modalities (certification programs, cohorts, webinars, workshops, learning labs, LMS courses, microlearning), including audience and learning-needs analysis, learning objectives, session plans, exercises, assessments, job aids, and facilitator materials.
• Develop education across HR practice areas — including compliance, performance management, and related people topics — as well as AI fluency and AI workforce strategy, going deep enough to teach credibly with SME support.
• Partner with internal and external subject-matter experts to turn expert knowledge and research into structured, practical curricula without needing to be the deepest expert in every topic.
• Create scripts, slides, videos, and short-form learning assets using AI-assisted research, drafting, and editing while maintaining accuracy, accessibility, and clarity; prototype content independently before handing it to the broader production team.
• Build clear calls to action into education experiences that generate qualified leads and support pipeline and paid-program growth, in partnership with Marketing and GTM.
• Facilitate and co-facilitate live customer sessions and adapt delivery in real time based on customer questions, context, and learner needs.
• Define success measures for owned sessions/assets and monitor performance signals (webinar metrics, LMS analytics, and in-product signals where available), including enrollment, completion, certification, and lead-conversion signals where available.
• Partner with Journey Operations to recommend improvements to education timing and sequencing based on customer behavior signals and learning performance insights.
• Manage multiple moderate-complexity projects and content updates, including stakeholder review cycles, versioning, and release readiness updates, and maintain quality, consistency, and accuracy as paid programs scale.
• Partner with Product, Product Marketing, Support, and Knowledge Governance to ensure content accuracy, consistency, and alignment to standards.
• Identify content gaps and propose improvements to increase self-service effectiveness, strengthen the value customers receive from paid and premium programs, and reduce repetitive support needs.

What You Need to Get the Job Done

• 2+ years of experience in customer education, enablement, training, instructional design, or a related field (or equivalent practical experience), including experience building or delivering education customers pay for — premium content, paid programs, cohort learning, certification, or professional services.
• Strong facilitation and co-facilitation skills and communication skills with the ability to adapt during live customer sessions.
• Solid instructional design and adult learning foundations; ability to simplify complex workflows and product concepts and to turn SME knowledge and research into practical learning.
• Working knowledge of HR practice areas such as compliance and performance management, with the ability to build depth quickly by leaning on subject-matter experts.
• Applied AI fluency: uses AI to accelerate research, design, production, program operations, demonstrations, and learner support, with strong judgment for evaluating and correcting AI outputs; familiarity with AI workforce strategy topics.
• Strong collaboration and project execution skills across multiple stakeholders; ability to manage multiple priorities and deadlines, including work with Marketing, GTM, and Customer Success partners.

What Will Make Us REALLY Love You

• Experience with LMS/course building, webinar platforms, microlearning, and in-product education tools.
• Familiarity with product analytics (e.g., Pendo) and using customer behavior signals to inform education recommendations.
• Experience partnering with Knowledge Governance on content standards, reuse models, and versioning.
• Experience contributing to certification or credentialing programs.
• Experience in HR, HR technology, people consulting, talent development, or workforce transformation.
• Exposure to responsible AI practices, organizational AI adoption, or change management.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work. Join us in reimagining the future of HR!

Essential Job Duties

The Sr. Digital Customer Education Specialist defines and owns BambooHR’s market-facing premium and paid HR education programs — including certifications, cohorts, and workshops — and serves as a standards-setter for instructional design and facilitation excellence across the Digital Customer Education team. This role shapes the topic roadmap and SME strategy across HR practice areas such as compliance and performance management, as well as AI fluency and AI workforce strategy, and owns outcomes across the full program lifecycle — discovery, design, delivery, measurement, and iteration. It architects complex, behavior-changing learning experiences that build durable customer capability, reduce friction, accelerate time-to-value, and improve adoption and self-service outcomes. The Sr. Specialist facilitates advanced customer-facing sessions (certification cohorts, webinars, learning labs, workshops) with expert-level presence and real-time adaptation, consulting and coaching senior HR practitioners in their own context, while mentoring teammates in facilitation craft, narrative clarity, and AI-enabled workflows. Working cross-functionally with Marketing, GTM, Customer Success, Product, and CX leadership, this role uses systems thinking and learning analytics to identify where education can create measurable customer value and influence commercial outcomes — lead generation, paid-program monetization, adoption, retention, and expansion — and shapes the education strategy and standards for these programs within the broader education roadmap.

You will:

• Define and own the premium and paid HR education portfolio end-to-end, from customer discovery and scope recommendation through delivery, measurement, and iteration.
• Shape the topic roadmap and SME strategy across HR practice areas and AI capability, including which topics warrant paid programs, certification, or premium content.
• Lead major education programs and flagship learning experiences with measurable outcomes tied to customer value, adoption, self-service, and customer success, and to the commercial outcomes the programs are intended to create.
• Define the learning approach for assigned complex topic areas, product areas, or journey stages, including goals, program and certification architecture, sequencing recommendations, and measurement plans.
• Lead cross-functional delivery for flagship programs (scope, dependencies, stakeholder alignment, launch readiness, and post-launch iteration).
• Design the call-to-action and conversion approach for education experiences with Marketing and GTM, and proactively surface opportunities where education can generate leads or create new and expanded revenue.
• Create reusable templates, playbooks, and best practices that raise quality and consistency across the team, and hold quality, consistency, and accuracy as paid programs scale.
• Mentor Specialist I/II team members through feedback, reviews, co-facilitation, and coaching.
• Design multi-layered learning experiences that drive behavior change and adoption through practice, reinforcement, and learner-centered progression.
• Build and direct the SME model — recruiting, briefing, and leveraging internal and external experts — and translate expert knowledge, research, and HR domain expertise into structured, scalable curricula: objectives, session plans, exercises, assessments, job aids, facilitator guides, digital courses, and video.
• Host and facilitate complex customer sessions with advanced instructional presence, clarity, empathy, and real-time adaptation, consulting and coaching senior practitioners live.
• Ensure learning aligns to customer goals, product expectations, and journey context; adjust delivery based on questions and sentiment.
• Use AI to redesign how programs are researched, designed, produced, delivered, and operated, and build reusable workflows and prompt libraries that improve quality and velocity across the team.
• Lead AI experimentation for segmentation, personalization, and optimization for owned programs.
• Evaluate emerging AI tools and recommend integration opportunities that improve effectiveness and measurable outcomes, and set standards for accurate, responsible use.
• Use analytics and experimentation to improve timing, modality, content clarity, and learning effectiveness through iterative testing.
• Partner with Journey Operations to recommend signal-based education interventions and education-led solutions to adoption blockers.
• Translate customer learning insights into actionable recommendations for Product, Product Marketing, and Digital Service experiences.
• Represent education in strategic conversations with Marketing, GTM, Product, Product Marketing, Support, and CX leadership; influence decisions through insight, data, and narrative clarity.
• Align stakeholders on learning goals, constraints, and success measures for owned programs; communicate risks and tradeoffs clearly.

What You Need to Get the Job Done

• 5+ years of experience in customer education, enablement, instructional design, or digital learning (or equivalent practical experience), including material ownership of revenue-generating education — premium content, paid programs, certification, cohort learning, or professional services — from discovery through delivery and measurement.
• Expert-level facilitation skills with real-time adaptation and strong customer-facing presence, including consulting and coaching credibility with senior HR practitioners.
• Advanced instructional design and adult learning expertise with a track record of behavior-change outcomes and of turning SME knowledge and research into scalable curricula.
• Depth or demonstrated ability to build depth in HR practice areas such as compliance and performance management, plus fluency in AI capability and AI workforce strategy topics.
• High applied AI fluency with a demonstrated ability to redesign programs, workflows, and delivery models using AI — not only to accelerate production — and to evaluate AI outputs for accuracy and fit.
• Commercial and GTM partnership: understands customer expectations, scope, positioning, and how education generates leads and creates measurable business value.
• Strong systems thinking, synthesis, and narrative clarity; ability to influence cross-functional, Marketing, and GTM leaders.
• Demonstrated ability to mentor others through feedback, coaching, and standards-setting.
• Bachelor’s degree or equivalent practical experience required.

What Will Make Us REALLY Love You

• Experience designing lifecycle-triggered learning and in-product education experiences.
• Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics.
• Experience creating reusable playbooks/standards that scale quality across a team.
• Experience designing or owning certification or credentialing programs.
• Experience in HR, HR technology, people consulting, talent development, or workforce transformation.
• Experience with responsible AI, organizational AI adoption, change management, or AI governance.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

Civic Nation seeks a part-time City Cohort Lead in San Antonio, TX to support the Change Collective, a national leadership network for rising local leaders who are passionate about solving issues in their communities and combating social isolation, political polarization, and civic disengagement.. The City Cohort Lead is responsible for facilitating the learning curriculum that supports in-person and online learning experiences for participants during the Change Collective’s 6-month fellowship program. When possible, they will also identify and cultivate partner relationships on the ground to strengthen the initiative’s work.

This is a temporary position starting in February 2027 and ending in November 2027, with a potential to continue for future short-term cohorts in 2028 and beyond.

ABOUT CHANGE COLLECTIVE

In 2023, Civic Nation launched the Change Collective, a new civic leadership initiative that will build to become a national community of local changemakers. This leadership initiative aspires to reinvent civic life for the 21st century by cultivating the next generation of local leaders working to increase civic collaboration and engagement in their communities. The formation of the initiative is founded in the belief that leadership development is the most catalytic thing we can do to affect long-term change. By investing in leadership development, this program will create a network of community leaders who bring people together and demonstrate impact around important community priorities, while also building up and investing in other leaders around them.

ABOUT CIVIC NATION

Civic Nation is an impact hub for the ideas, leaders, and initiatives that strengthen civic culture, civic power, and civic participation. We shift culture, systems, and policy by bringing together individuals, grassroots organizers, industry leaders, and influencers to tackle our nation’s most pressing social challenges. Five initiatives are a part of Civic Nation: ALL IN Campus Democracy Challenge, Change Collective, It’s On Us, We The Action, and When We All Vote.

YOUR IMPACT

• In partnership with the Learning & Program team, facilitate the learning curriculum that both supports in-person and online learning experiences for participants.
• Build a strong culture with the assigned city cohort.
• Support the recruitment and onboarding process for the fellowship cohort of participants, read and vet applications and/or nominations, and assist with the interview and acceptance process.
• Coordinate communication with the city’s fellowship cohort of participants.
• Address conflict if it arises in the fellowship cohort and work with the Learning & Program team to come to a resolution.
• Share feedback, assess needs, analyze curriculum application and recommend changes to improve the participant experience with the Learning & Program team.
• Provide technological or logistics support during the fellowship’s in-person and virtual training sessions
• Develop ongoing relationships and partnerships with the anchor community including outreach to new partners and potential guest speakers.

YOUR EXPERIENCE

• Demonstrated experience in training and learning development work, including leading and facilitating trainings.
• Understanding and experience of learning models, curriculum design and implementation, and facilitation techniques, as well as evaluative measures of program experience.
• Proven experience in facilitating both online and in-person learning and community-building experiences.
• Relevant background in non-profit, education, and/or civic engagement settings including volunteer management.
• Deep knowledge of social, political, environmental and/or economic landscape and issues in the designated cities.

YOUR COMPETENCIES

• Candidate must reside in the San Antonio, TX area.
• A strong commitment to Civic Nation’s mission, including a commitment to the importance of building strong civic infrastructure in communities.
• Ability to independently lead dynamic trainings and programming, while balancing day-of event operations.
• Ability to work with diverse communities and individuals with varying perspectives.
• Outstanding attention to detail and ability to keep your materials organized, including organized, thoughtful and professional communication to external partners.
• Excellent analytical, writing, and communication skills.
• Ability to make decisions and solve problems independently, effectively, and creatively.
• Ability to work independently and in a remote team environment.
• Must be available to lead in-person facilitations one Saturday per month and travel to one national convening at end of the employment term.

SALARY & BENEFITS

This is a temporary position commencing February 2027 and ending November 2027. City Cohort leads will be compensated at $115.00 per hour for 5 hours per week, on average, totaling 20 hours a month at the maximum. This includes support in cohort management, dry runs and facilitation prep, and facilitation of monthly weekend trainings and learning experiences.

PROCESS TIMELINE

Candidates can expect the following hiring process and timeline (please note that this timeline may be subject to change):

• October 26th - November 6th – First Round Interviews: Introductory Call
• December 1st - 10th —  Second Round Panel Interviews: Leadership & Assessment
• Week of December 15th – Hiring Decision announced

All candidates will be notified via email of the status of their application on or before the completion of the search.

TO APPLY

To apply, submit a cover letter and resume below. The cover letter, addressed to Kinzie Mabon, should be concise, compelling, and include why you would like to work for Civic Nation. Applications will be accepted until October 28, 2026.

Driven by our values, Civic Nation aims to recruit candidates representative of the communities and populations we serve. Towards that goal, we know that a diverse workforce allows us to see issues facing our democracy in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. Civic Nation is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.

Civic Nation seeks a part-time City Cohort Lead in Memphis, TN to support the Change Collective, a national leadership network for rising local leaders who are passionate about solving issues in their communities and combating social isolation, political polarization, and civic disengagement.. The City Cohort Lead is responsible for facilitating the learning curriculum that supports in-person and online learning experiences for participants during the Change Collective’s 6-month fellowship program. When possible, they will also identify and cultivate partner relationships on the ground to strengthen the initiative’s work.

This is a temporary position starting in February 2027 and ending in November 2027, with a potential to continue for future short-term cohorts in 2028 and beyond.

ABOUT CHANGE COLLECTIVE

In 2023, Civic Nation launched the Change Collective, a new civic leadership initiative that will built to become a national community of local changemakers. This leadership initiativeaspires to reinvent civic life for the 21st century by cultivating the next generation of local leaders working to increase civic collaboration and engagement in their communities. The formation of the initiative is founded in the belief that leadership development is the most catalytic thing we can do to affect long term change. By investing in leadership development, this program will create a network of community leaders who bring people together and demonstrate impact around important community priorities, while also building up and investing in other leaders around them.

ABOUT CIVIC NATION

Civic Nation is an impact hub for the ideas, leaders, and initiatives that strengthen civic culture, civic power, and civic participation. We shift culture, systems, and policy by bringing together individuals, grassroots organizers, industry leaders, and influencers to tackle our nation’s most pressing social challenges. Five initiatives are a part of Civic Nation: ALL IN Campus Democracy Challenge, Change Collective, It’s On Us, We The Action, and When We All Vote.

YOUR IMPACT

• In partnership with the Learning & Program team, facilitate the learning curriculum that both supports in-person and online learning experiences for participants.
• Build a strong culture with the assigned city cohort.
• Support the recruitment and onboarding process for the fellowship cohort of participants, read and vet applications and/or nominations, and assist with the interview and acceptance process.
• Coordinate communication with the city’s fellowship cohort of participants.
• Address conflict if it arises in the fellowship cohort and work with the Learning & Program team to come to a resolution.
• Share feedback, assess needs, analyze curriculum application and recommend changes to improve the participant experience with the Learning & Program team.
• Provide technological or logistics support during the fellowship’s in-person and virtual training sessions.
• Develop ongoing relationships and partnerships with the anchor community including outreach to new partners and potential guest speakers.

YOUR EXPERIENCE

• Demonstrated experience in training and learning development work, including leading and facilitating trainings.
• Understanding and experience of learning models, curriculum design and implementation, and facilitation techniques, as well as evaluative measures of program experience.
• Proven experience in facilitating both online and in-person learning and community-building experiences.
• Relevant background in non-profit, education, and/or civic engagement settings including volunteer management.
• Deep knowledge of social, political, environmental and/or economic landscape and issues in the designated cities.

YOUR COMPETENCIES

• Candidate must reside in the Memphis, TN area.
• A strong commitment to Civic Nation’s mission, including a commitment to the importance of building strong civic infrastructure in communities.
• Ability to independently lead dynamic trainings and programming, while balancing day-of event operations.
• Ability to work with diverse communities and individuals with varying perspectives.
• Outstanding attention to detail and ability to keep your materials organized, including organized, thoughtful and professional communication to external partners.
• Excellent analytical, writing, and communication skills.
• Ability to make decisions and solve problems independently, effectively, and creatively.
• Ability to work independently and in a remote team environment.
• Must be available to lead in-person facilitations one Saturday per month and travel to one national convening at the end of the employment term.

SALARY & BENEFITS

This is a temporary position commencing February 2027 and ending November 2027. City Cohort leads will be compensated at $115.00 per hour for 5 hours per week, on average, totaling 20 hours a month at the maximum. This includes support in cohort management, dry-runs and facilitation prep, and facilitation of monthly weekend training and learning experiences.

PROCESS TIMELINE

Candidates can expect the following hiring process and timeline (please note that this timeline may be subject to change):

• October 26th - November 6th – First Round Interviews: Introductory Call
• December 1st - 10th —  Second Round Panel Interviews: Leadership & Assessment
• Week of December 15th – Hiring Decision announced

All candidates will be notified via email of the status of their application on or before the completion of the search.

TO APPLY

To apply, submit a cover letter and resume below. The cover letter, addressed to Kinzie Mabon, should be concise, compelling, and include why you would like to work for Civic Nation. Applications will be accepted until November 28, 2026.

Driven by our values, Civic Nation aims to recruit candidates representative of the communities and populations we serve. Towards that goal, we know that a diverse workforce allows us to see issues facing our democracy in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. Civic Nation is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.

Civic Nation seeks a part-time City Cohort Lead to support the Change Collective, a national leadership network for rising local leaders who are passionate about solving issues in their communities and combating social isolation, political polarization, and civic disengagement in Detroit, MI. The City Cohort Lead is responsible for facilitating the learning curriculum that supports in-person and online learning experiences for participants. When possible, they will also identify and cultivate partner relationships on the ground to strengthen the initiative’s work.

This is a temporary position starting in February 2027 and ending in November 2027. With a potential to continue for future short-term cohorts in 2028 and beyond.

ABOUT CHANGE COLLECTIVE

In 2023, Civic Nation launched the Change Collective, a new civic leadership initiative that will build to become a national community of local changemakers. This leadership initiative aspires to reinvent civic life for the 21st century by cultivating the next generation of local leaders working to increase civic collaboration and engagement in their communities. The formation of the initiative is founded on the belief that leadership development is the most catalytic thing we can do to affect long-term change. By investing in leadership development, this program will create a network of community leaders who bring people together and demonstrate impact around important community priorities, while also building up and investing in other leaders around them.

ABOUT CIVIC NATION

Civic Nation is an impact hub for the ideas, leaders, and initiatives that strengthen civic culture, civic power, and civic participation. We shift culture, systems, and policy by bringing together individuals, grassroots organizers, industry leaders, and influencers to tackle our nation’s most pressing social challenges. Five initiatives are a part of Civic Nation: ALL IN Campus Democracy Challenge, Change Collective, It’s On Us, We The Action, and When We All Vote.

YOUR IMPACT

• In partnership with the Learning & Program team, facilitate the learning curriculum that supports both in-person and online learning experiences for participants.
• Build a strong culture with the assigned city cohort.
• Support the recruitment and onboarding process for the cohort of participants, to read and vet applications and/or nominations, and assisting with the interview and acceptance process.
• Coordinate communication with the city’s cohort of participants.
• Address conflict if it arises in the cohort and work with the Learning & Program team to come to a resolution.
• Share feedback, assess needs, analyze curriculum application, and recommend changes to improve the participant experience with the Learning & Program team.
• Provide technological or logistics support.
• Develop ongoing relationships and partnerships with the anchor community, including outreach to new partners and potential guest speakers.

YOUR EXPERIENCE

• Demonstrated experience in training and learning development work, including leading and facilitating trainings.
• Understanding and experience of learning models, curriculum design and implementation, and facilitation techniques, as well as evaluative measures of program experience.
• Proven experience in facilitating both online and in-person learning and community-building experiences.
• Relevant background in non-profit, education, and/or civic engagement settings including volunteer management.
• Deep knowledge of social, political, environmental and/or economic landscape and issues in the designated cities.

YOUR COMPETENCIES

• Candidate must reside in the Detroit, MI area.
• A strong commitment to Civic Nation’s mission, including a commitment to the importance of building strong civic infrastructure in communities.
• Ability to independently lead dynamic trainings and programming, while balancing day-of event operations.
• Ability to work with diverse communities and individuals with varying perspectives.
• Outstanding attention to detail and ability to keep your materials organized, including organized, thoughtful and professional communication to external partners.
• Excellent analytical, writing, and communication skills.
• Ability to make decisions and solve problems independently, effectively, and creatively.
• Ability to work independently and in a remote team environment.
• Must be available to lead in-person facilitations one Saturday per month and travel to two national convenings at the beginning and end of the employment term.

SALARY & BENEFITS

This is a temporary position commencing February 2027 and ending November 2027. City Cohort leads will be compensated at $115.00 per hour for 5 hours per week, on average,  totaling 20 hours a month. This includes support in cohort management, dry runs and facilitation prep, and facilitation of monthly weekend trainings and learning experiences

PROCESS TIMELINE

Candidates can expect the following hiring process and timeline (please note that this timeline may be subject to change):

• October 26th - November 6th – First Round Interviews: Introductory Call
• December 1st - 10th —  Second Round Panel Interviews: Leadership & Assessment
• Week of December 15th – Hiring Decision announced

All candidates will be notified via email of the status of their application on or before the completion of the search.

TO APPLY To apply, submit a cover letter and resume below. The cover letter, addressed to Kinzie Mabon, should be concise, compelling, and include why you would like to work for Civic Nation. Applications will be accepted until October 28th, 2026.

Driven by our values, Civic Nation aims to recruit candidates representative of the communities and populations we serve. Towards that goal, we know that a diverse workforce allows us to see issues facing our democracy in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. Civic Nation is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

Digital Customer Education Specialist, Premium & Paid Programs independently designs and delivers premium and paid HR education experiences — including certification programs, cohorts, workshops, learning labs, LMS courses, and short-form digital education. This role builds depth across HR practice areas such as compliance, performance management, and AI fluency and AI workforce strategy, partnering with subject-matter experts to translate expert knowledge and research into clear, actionable learning that helps customers adopt BambooHR and become more self-sufficient. The Specialist II uses AI across research, drafting, personalization, production, and program operations to increase speed, scale, and consistency, applies instructional design judgment to improve effectiveness, and analyzes performance signals to recommend improvements in timing, sequencing, modality, and content clarity. This role partners cross-functionally with Marketing, GTM, Customer Success, Product, and Knowledge Governance to ensure education is accurate, aligned to product releases and customer journey needs, and contributes to measurable adoption, retention, lead generation, and paid-program outcomes.

You will:

• Design and deliver premium and paid HR education experiences end-to-end across modalities (certification programs, cohorts, webinars, workshops, learning labs, LMS courses, microlearning), including audience and learning-needs analysis, learning objectives, session plans, exercises, assessments, job aids, and facilitator materials.
• Develop education across HR practice areas — including compliance, performance management, and related people topics — as well as AI fluency and AI workforce strategy, going deep enough to teach credibly with SME support.
• Partner with internal and external subject-matter experts to turn expert knowledge and research into structured, practical curricula without needing to be the deepest expert in every topic.
• Create scripts, slides, videos, and short-form learning assets using AI-assisted research, drafting, and editing while maintaining accuracy, accessibility, and clarity; prototype content independently before handing it to the broader production team.
• Build clear calls to action into education experiences that generate qualified leads and support pipeline and paid-program growth, in partnership with Marketing and GTM.
• Facilitate and co-facilitate live customer sessions and adapt delivery in real time based on customer questions, context, and learner needs.
• Define success measures for owned sessions/assets and monitor performance signals (webinar metrics, LMS analytics, and in-product signals where available), including enrollment, completion, certification, and lead-conversion signals where available.
• Partner with Journey Operations to recommend improvements to education timing and sequencing based on customer behavior signals and learning performance insights.
• Manage multiple moderate-complexity projects and content updates, including stakeholder review cycles, versioning, and release readiness updates, and maintain quality, consistency, and accuracy as paid programs scale.
• Partner with Product, Product Marketing, Support, and Knowledge Governance to ensure content accuracy, consistency, and alignment to standards.
• Identify content gaps and propose improvements to increase self-service effectiveness, strengthen the value customers receive from paid and premium programs, and reduce repetitive support needs.

What You Need to Get the Job Done

• 2+ years of experience in customer education, enablement, training, instructional design, or a related field (or equivalent practical experience), including experience building or delivering education customers pay for — premium content, paid programs, cohort learning, certification, or professional services.
• Strong facilitation and co-facilitation skills and communication skills with the ability to adapt during live customer sessions.
• Solid instructional design and adult learning foundations; ability to simplify complex workflows and product concepts and to turn SME knowledge and research into practical learning.
• Working knowledge of HR practice areas such as compliance and performance management, with the ability to build depth quickly by leaning on subject-matter experts.
• Applied AI fluency: uses AI to accelerate research, design, production, program operations, demonstrations, and learner support, with strong judgment for evaluating and correcting AI outputs; familiarity with AI workforce strategy topics.
• Strong collaboration and project execution skills across multiple stakeholders; ability to manage multiple priorities and deadlines, including work with Marketing, GTM, and Customer Success partners.

What Will Make Us REALLY Love You

• Experience with LMS/course building, webinar platforms, microlearning, and in-product education tools.
• Familiarity with product analytics (e.g., Pendo) and using customer behavior signals to inform education recommendations.
• Experience partnering with Knowledge Governance on content standards, reuse models, and versioning.
• Experience contributing to certification or credentialing programs.
• Experience in HR, HR technology, people consulting, talent development, or workforce transformation.
• Exposure to responsible AI practices, organizational AI adoption, or change management.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work. Join us in reimagining the future of HR!

Essential Job Duties

The Sr. Digital Customer Education Specialist defines and owns BambooHR’s market-facing premium and paid HR education programs — including certifications, cohorts, and workshops — and serves as a standards-setter for instructional design and facilitation excellence across the Digital Customer Education team. This role shapes the topic roadmap and SME strategy across HR practice areas such as compliance and performance management, as well as AI fluency and AI workforce strategy, and owns outcomes across the full program lifecycle — discovery, design, delivery, measurement, and iteration. It architects complex, behavior-changing learning experiences that build durable customer capability, reduce friction, accelerate time-to-value, and improve adoption and self-service outcomes. The Sr. Specialist facilitates advanced customer-facing sessions (certification cohorts, webinars, learning labs, workshops) with expert-level presence and real-time adaptation, consulting and coaching senior HR practitioners in their own context, while mentoring teammates in facilitation craft, narrative clarity, and AI-enabled workflows. Working cross-functionally with Marketing, GTM, Customer Success, Product, and CX leadership, this role uses systems thinking and learning analytics to identify where education can create measurable customer value and influence commercial outcomes — lead generation, paid-program monetization, adoption, retention, and expansion — and shapes the education strategy and standards for these programs within the broader education roadmap.

You will:

• Define and own the premium and paid HR education portfolio end-to-end, from customer discovery and scope recommendation through delivery, measurement, and iteration.
• Shape the topic roadmap and SME strategy across HR practice areas and AI capability, including which topics warrant paid programs, certification, or premium content.
• Lead major education programs and flagship learning experiences with measurable outcomes tied to customer value, adoption, self-service, and customer success, and to the commercial outcomes the programs are intended to create.
• Define the learning approach for assigned complex topic areas, product areas, or journey stages, including goals, program and certification architecture, sequencing recommendations, and measurement plans.
• Lead cross-functional delivery for flagship programs (scope, dependencies, stakeholder alignment, launch readiness, and post-launch iteration).
• Design the call-to-action and conversion approach for education experiences with Marketing and GTM, and proactively surface opportunities where education can generate leads or create new and expanded revenue.
• Create reusable templates, playbooks, and best practices that raise quality and consistency across the team, and hold quality, consistency, and accuracy as paid programs scale.
• Mentor Specialist I/II team members through feedback, reviews, co-facilitation, and coaching.
• Design multi-layered learning experiences that drive behavior change and adoption through practice, reinforcement, and learner-centered progression.
• Build and direct the SME model — recruiting, briefing, and leveraging internal and external experts — and translate expert knowledge, research, and HR domain expertise into structured, scalable curricula: objectives, session plans, exercises, assessments, job aids, facilitator guides, digital courses, and video.
• Host and facilitate complex customer sessions with advanced instructional presence, clarity, empathy, and real-time adaptation, consulting and coaching senior practitioners live.
• Ensure learning aligns to customer goals, product expectations, and journey context; adjust delivery based on questions and sentiment.
• Use AI to redesign how programs are researched, designed, produced, delivered, and operated, and build reusable workflows and prompt libraries that improve quality and velocity across the team.
• Lead AI experimentation for segmentation, personalization, and optimization for owned programs.
• Evaluate emerging AI tools and recommend integration opportunities that improve effectiveness and measurable outcomes, and set standards for accurate, responsible use.
• Use analytics and experimentation to improve timing, modality, content clarity, and learning effectiveness through iterative testing.
• Partner with Journey Operations to recommend signal-based education interventions and education-led solutions to adoption blockers.
• Translate customer learning insights into actionable recommendations for Product, Product Marketing, and Digital Service experiences.
• Represent education in strategic conversations with Marketing, GTM, Product, Product Marketing, Support, and CX leadership; influence decisions through insight, data, and narrative clarity.
• Align stakeholders on learning goals, constraints, and success measures for owned programs; communicate risks and tradeoffs clearly.

What You Need to Get the Job Done

• 5+ years of experience in customer education, enablement, instructional design, or digital learning (or equivalent practical experience), including material ownership of revenue-generating education — premium content, paid programs, certification, cohort learning, or professional services — from discovery through delivery and measurement.
• Expert-level facilitation skills with real-time adaptation and strong customer-facing presence, including consulting and coaching credibility with senior HR practitioners.
• Advanced instructional design and adult learning expertise with a track record of behavior-change outcomes and of turning SME knowledge and research into scalable curricula.
• Depth or demonstrated ability to build depth in HR practice areas such as compliance and performance management, plus fluency in AI capability and AI workforce strategy topics.
• High applied AI fluency with a demonstrated ability to redesign programs, workflows, and delivery models using AI — not only to accelerate production — and to evaluate AI outputs for accuracy and fit.
• Commercial and GTM partnership: understands customer expectations, scope, positioning, and how education generates leads and creates measurable business value.
• Strong systems thinking, synthesis, and narrative clarity; ability to influence cross-functional, Marketing, and GTM leaders.
• Demonstrated ability to mentor others through feedback, coaching, and standards-setting.
• Bachelor’s degree or equivalent practical experience required.

What Will Make Us REALLY Love You

• Experience designing lifecycle-triggered learning and in-product education experiences.
• Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics.
• Experience creating reusable playbooks/standards that scale quality across a team.
• Experience designing or owning certification or credentialing programs.
• Experience in HR, HR technology, people consulting, talent development, or workforce transformation.
• Experience with responsible AI, organizational AI adoption, change management, or AI governance.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

How You’ll Make An Impact

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

Benefits & Perks

• Hybrid-Remote Flexibility–Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits– Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support– Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave– Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth– Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

To learn more about our offerings, click here.

What You’ll Do

• Build trusted working relationships with network practice coders, coding leaders, providers, regional clinical leaders, and operational partners to understand workflows, identify needs, and provide practical support.
• Conduct targeted prospective and retrospective medical record reviews across applicable risk adjustment and documentation workflows to evaluate coding accuracy, completeness, specificity, clinical support, annual reassessment.
• Deliver individual and group education sessions, primarily through virtual platforms, for providers, coding teams, and leadership on risk adjustment, HCC documentation, ICD-10-CM guidelines, clinical documentation requirements, compliant query practices, CMS expectations, and value-based care initiatives.
• Analyze coding performance indicators, error trends, documentation gaps, and coding patterns to identify high-risk clinical areas, provider opportunities, and targeted educational needs.
• Translate coding and documentation findings into prioritized coaching, remediation strategies, and scalable education programs.
• Support onboarding, office hours, case reviews, peer learning sessions, and individualized follow-up education as needed.
• Develop and maintain training materials, presentations, job aids, feedback tools, frequently asked questions, and educational resources. Support education and governance for point-of-care coding and documentation tools, reinforcing clinical validation, supporting documentation, and compliant use of prompts and suggestions.
• Partner with Network Engagement and Risk Adjustment leadership to scale consistent education across affiliated practices. Provide insights that inform peer-to-peer coaching for regional medical directors and other clinical leaders.
• Collaborate with Compliance, Legal, Coding Operations, Analytics, Informatics, and Product teams to ensure guidance and education are accurate, practical, consistent, and aligned with approved program scope.
• Ensure compliance with all regulatory standards for risk adjustment, including CMS guidelines, ICD-10-CM coding conventions, documentation integrity requirements, and applicable federal and state regulations.
• Travel periodically to meet network partners, support onsite education, and facilitate business priorities as needed.

Minimum Qualifications

• Active Certified Risk Adjustment Coder (CRC) certification required.
• 6+ years combined related education, experience, or certification, including
• experience in risk adjustment coding, clinical documentation improvement, provider education, medical record review, coding compliance, or related healthcare discipline.
• Demonstrated experience translating coding and documentation findings into targeted education, coaching, and remediation plans.
• Extensive knowledge of coding and documentation standards established by the Centers for Medicare & Medicaid Services (CMS) and the American Medical Association (AMA), as well as Medicare Advantage risk adjustment, CKCC, HCC models, ICD-10-CM coding guidelines, and clinical documentation requirements.
• Strong analytical skills with the ability to identify trends, evaluate root causes, and communicate findings effectively to diverse audiences.
• Exceptional presentation, facilitation, written, and verbal communication skills.
• Ability to develop strong relationships with providers, coding teams, operational leaders, and external partners.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, matrixed environment.
• Ability to travel and be onsite to meet business needs, with reliable transportation and an active driver’s license as applicable.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications

• Certified Professional Coder (CPC), Certified Professional Medical Auditor (CPMA), or another relevant AHIMA or AAPC credential.
• Experience supporting affiliated practices, delegated provider groups, accountable care organizations, managed care, population health, or other value-based care programs.
• Experience with CKCC, P4P, Medicare Advantage, ESRD, ACA, or other risk-adjusted programs.
• Experience with documentation integrity programs, prospective or retrospective chart review, or remediation standards.
• Experience supporting coding and documentation tools, EHR workflows, or point-of-care technologies.
• Associate or bachelor’s degree in health information management, healthcare administration, nursing, public health, or related field.
• Experience educating or coaching network practice coders, coding teams, providers, or other clinical and operational stakeholders.

About You

• You are an experienced risk adjustment and coding professional who can effectively balance detailed chart review, clinical documentation improvement, and provider education.
• You make complex coding and documentation concepts understandable and actionable for busy providers and coding teams.
• You combine strong technical expertise with relationship-building skills and a collaborative approach.
• You are comfortable providing direct, constructive feedback while maintaining trust and a compliance-focused mindset.
• You are highly organized, detail-oriented, and skilled at identifying patterns across providers, practices, coding teams, and markets.
• You are motivated by improving documentation integrity, coding accuracy, provider engagement, and value-based care outcomes through scalable education and coaching programs.

Expected Impact

• Improved coding accuracy and documentation integrity across network practices.
• Stronger provider and operational leadership understanding of risk adjustment requirements and chart review expectations.
• More consistent, compliant use of documentation and coding workflows.
• Earlier identification of unsupported, inconsistent, or incomplete coding patterns.
• Actionable feedback loops that use audit findings to drive targeted education for coders, coding leaders, providers, network teams, and clinical leadership.
• Improved network audit readiness and reduced documentation-related compliance risk.
• Scalable education and audit support for Strive’s network, CKCC, P4P, and broader value-based care programs.

Annual Salary Range: $74,000 - $90,000

Final compensation will be determined based on location, experience, and qualifications.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.

How You’ll Make An Impact

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

Benefits & Perks

• Hybrid-Remote Flexibility–Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits– Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support– Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave– Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth– Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

To learn more about our offerings, click here.

What You’ll Do

• Build trusted working relationships with network practice coders, coding leaders, providers, regional clinical leaders, and operational partners to understand workflows, identify needs, and provide practical support.
• Conduct targeted prospective and retrospective medical record reviews across applicable risk adjustment and documentation workflows to evaluate coding accuracy, completeness, specificity, clinical support, annual reassessment.
• Deliver individual and group education sessions, primarily through virtual platforms, for providers, coding teams, and leadership on risk adjustment, HCC documentation, ICD-10-CM guidelines, clinical documentation requirements, compliant query practices, CMS expectations, and value-based care initiatives.
• Analyze coding performance indicators, error trends, documentation gaps, and coding patterns to identify high-risk clinical areas, provider opportunities, and targeted educational needs.
• Translate coding and documentation findings into prioritized coaching, remediation strategies, and scalable education programs.
• Support onboarding, office hours, case reviews, peer learning sessions, and individualized follow-up education as needed.
• Develop and maintain training materials, presentations, job aids, feedback tools, frequently asked questions, and educational resources. Support education and governance for point-of-care coding and documentation tools, reinforcing clinical validation, supporting documentation, and compliant use of prompts and suggestions.
• Partner with Network Engagement and Risk Adjustment leadership to scale consistent education across affiliated practices. Provide insights that inform peer-to-peer coaching for regional medical directors and other clinical leaders.
• Collaborate with Compliance, Legal, Coding Operations, Analytics, Informatics, and Product teams to ensure guidance and education are accurate, practical, consistent, and aligned with approved program scope.
• Ensure compliance with all regulatory standards for risk adjustment, including CMS guidelines, ICD-10-CM coding conventions, documentation integrity requirements, and applicable federal and state regulations.
• Travel periodically to meet network partners, support onsite education, and facilitate business priorities as needed.

Minimum Qualifications

• Active Certified Risk Adjustment Coder (CRC) certification required.
• 6+ years combined related education, experience, or certification, including
• experience in risk adjustment coding, clinical documentation improvement, provider education, medical record review, coding compliance, or related healthcare discipline.
• Demonstrated experience translating coding and documentation findings into targeted education, coaching, and remediation plans.
• Extensive knowledge of coding and documentation standards established by the Centers for Medicare & Medicaid Services (CMS) and the American Medical Association (AMA), as well as Medicare Advantage risk adjustment, CKCC, HCC models, ICD-10-CM coding guidelines, and clinical documentation requirements.
• Strong analytical skills with the ability to identify trends, evaluate root causes, and communicate findings effectively to diverse audiences.
• Exceptional presentation, facilitation, written, and verbal communication skills.
• Ability to develop strong relationships with providers, coding teams, operational leaders, and external partners.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, matrixed environment.
• Ability to travel and be onsite to meet business needs, with reliable transportation and an active driver’s license as applicable.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications

• Certified Professional Coder (CPC), Certified Professional Medical Auditor (CPMA), or another relevant AHIMA or AAPC credential.
• Experience supporting affiliated practices, delegated provider groups, accountable care organizations, managed care, population health, or other value-based care programs.
• Experience with CKCC, P4P, Medicare Advantage, ESRD, ACA, or other risk-adjusted programs.
• Experience with documentation integrity programs, prospective or retrospective chart review, or remediation standards.
• Experience supporting coding and documentation tools, EHR workflows, or point-of-care technologies.
• Associate or bachelor’s degree in health information management, healthcare administration, nursing, public health, or related field.
• Experience educating or coaching network practice coders, coding teams, providers, or other clinical and operational stakeholders.

About You

• You are an experienced risk adjustment and coding professional who can effectively balance detailed chart review, clinical documentation improvement, and provider education.
• You make complex coding and documentation concepts understandable and actionable for busy providers and coding teams.
• You combine strong technical expertise with relationship-building skills and a collaborative approach.
• You are comfortable providing direct, constructive feedback while maintaining trust and a compliance-focused mindset.
• You are highly organized, detail-oriented, and skilled at identifying patterns across providers, practices, coding teams, and markets.
• You are motivated by improving documentation integrity, coding accuracy, provider engagement, and value-based care outcomes through scalable education and coaching programs.

Expected Impact

• Improved coding accuracy and documentation integrity across network practices.
• Stronger provider and operational leadership understanding of risk adjustment requirements and chart review expectations.
• More consistent, compliant use of documentation and coding workflows.
• Earlier identification of unsupported, inconsistent, or incomplete coding patterns.
• Actionable feedback loops that use audit findings to drive targeted education for coders, coding leaders, providers, network teams, and clinical leadership.
• Improved network audit readiness and reduced documentation-related compliance risk.
• Scalable education and audit support for Strive’s network, CKCC, P4P, and broader value-based care programs.

Annual Salary Range: $74,000 - $90,000

Final compensation will be determined based on location, experience, and qualifications.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.

Please Note: If you viewed this position through a job board (LinkedIn, Indeed, ZipRecruiter, etc.) and are looking to apply, please do so by viewing our open jobs on our website: CPCA Employment Opportunities.

Association’s Mission:

California Primary Care Association’s (CPCA’s) mission is to lead and position community clinics, health centers and networks through advocacy, education, and services as key players in the health care delivery system to improve the health status of their communities.

Purpose of Position:

Lead the management and implementation of educational activities that enhance the capabilities of community health centers and consortia in their local health care delivery system as well as advance the work of the CPCA. Provide an advanced level of skilled duties including project management, training design and delivery, and educational activity monitoring and evaluation per established criteria.

Primary Responsibilities:

Continuing Education Program

• Responsible for planning, producing and evaluating webinars, webcasts, courses, and educational programs in-line with adult learning theory and instructional design best practices.
• Develop policies and procedures for speakers, staff, and partners involved in activity planning.
• Manage the coordination of educational activities through regular collaboration with administrative staff and project leads.
• Forecast and manage training budget including contract negotiations, monitoring revenue and expenses to meet projected targets, and facilitating payments when/where required.
• Responsible for ensuring activity compliance with accreditation requirements including preparation, documentation, and reporting.
• Responsible for monitoring and achieving education program performance metrics such as registration targets, satisfaction scores, and revenue goals.
• Communicate and coordinate with speakers, staff, partners, and subject matter experts to ensure successful development and implementation of activities.
• Oversee all activity logistics, including delegating tasks to other staff as appropriate, such as registration, access, engagement, and follow-up communications.
• Coordinate grant-related training deliverables with appropriate staff and ensure activities are implemented on time and within budget and evaluated per related criteria.

Reporting and Evaluation

• Complete all required activity-level documentation per accreditation, grant, and organizational requirements.
• Monitor and coordinate accreditation requirements for jointly provided activities.
• Monitor educational activity performance through a training dashboard and quarterly meetings and provide recommendations to achieve desired outcomes.
• Contribute to organizational communications and grant efforts such as the annual report, newsletter, grant reports, and other materials as needed.

Business Systems and Technology

• Explore and implement new technology or other tools to enhance online training and education program offerings.

Additional Responsibilities:

• Support the Association’s Strategic Plan deliverables.
• Respond promptly and thoroughly to member inquires.
• High levels of interaction with association members, vendors, and strategic partners.
• Travel for national and regional meetings, trainings, and site visits by air and ground transportation, as required.
• Report regularly to supervisor.
• Other duties as assigned.

Skills and Abilities Required:

• Act as the lead in educational activity management including implementation, evaluation, and reporting.
• Develop a high level of expertise in assigned content areas to provide guidance and technical assistance to staff and Association membership.
• Knowledge of ACCME requirements and accredited continuing education
• Assist with grant and budget management, contract development and reporting.
• Strong presentation and written communication skills.
• Effective interpersonal and professional skills when engaging with Association membership and Board of Directors, vendors and partners.
• Work collaboratively with senior leadership and multi-departmental teams.
• Advanced problem solving, critical thinking, organization and time management
• Proficiency in Microsoft Office and web-based applications and platforms.
• Self-direct, recommend strategic direction and influence change.

Education and Experience:

Bachelor’s degree required. Degrees in education, learning design, or organizational psychology may be helpful, but no specific degree is required. Minimum of four years of program or project management or equivalent experience. Experience with community health centers, member-driven associations, or non-profit organizations is also preferred. Relevant experience may be considered in lieu of degree requirement.

Compensation : $89,382 - $94,639

Why You’ll Love Working Here:

• Hybrid work schedule (2 days in the office weekly, with an additional in-office day once per month)
• 100% employer-paid medical, dental, vision, life, and AD&D insurance
• 5% employer retirement contribution
• Generous paid time off: 15 vacation days, 12 sick days, 2 floating holidays, plus 18 paid holidays (including a December 24th - January 1st Winter Break)
• Monthly stipends: $50 for cell phone and $50 for internet
• Parking benefits
• Employee Assistance Program (EAP) and voluntary benefits, including pet insurance, Aflac, and FSA options

Association Expectation:

Due to network security and hybrid work this position requires the employee to have a cell phone with a data plan and home internet service, both are reimbursed at a set rate each month. All hires are required to maintain residence in California. This is a hybrid position with employees coming into the office in downtown Sacramento.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hearing and speaking to exchange information
• Operating a computer and other office productivity equipment
• Seeing to read a variety of materials
• Bending at the waist, kneeling, or crouching
• Sitting or standing for extended periods of time
• Lifting objects up to 30 pounds
• Close vision and ability to adjust focus

Work Environment:

• Noise level is generally moderate, but at times can be noisy
• Meetings conducted in a Zoom or office setting
• Indoor varying temperature
• Employee must have available transportation and be able to commute into office

Equal Opportunity Employment:

CPCA’s workforce strives to represent California’s population, while also meeting the highest standards and qualifications of our industry.

Working at Cedarville University is more than a job, it's a calling.