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Edits aviation manuals by applying instructed changes, formatting documents, maintaining standards, and checking technical publications for accuracy and completeness.
Purpose of the Role
The Technical Editor accurately implements instructed changes into aviation operational manuals and related documentation, collating provided content into the required structure and applying the correct styles, formatting, and standards. The role supports timely, high-quality Technical Publishing delivery by producing manuals that meet client requirements, applicable service levels, and TrustFlight quality standards.
Scope & Decision-Making Authority
Works within defined task scope, implementing instructed changes from approved sources without making independent technical or content decisions
Manages own workload and task prioritisation to meet agreed deadlines and service levels
Escalates unclear instructions, missing information, content conflicts, and capacity constraints to the relevant Author.
Operates within established Technical Publishing processes, styles, templates, and JIRA workflows
Key Relationships
Internal
Authors and Lead Authors: receiving instructed work, raising queries, and confirming completion
Other Technical Editors: collaboration and mutual support across shared workloads
Quality and document control functions: ensuring completed manuals meet required standards
External
Client source materials and instructions, received and clarified through Authors and Lead Authors (the role is primarily internally facing)
Client documentation standards and manual templates, applied during production
Software tools supporting manual production (MadCap, Adobe Acrobat, JIRA, MEL Manager), used as required
Key Responsibilities
Implement instructed changes accurately and completely into manuals and related documentation, collating provided technical content into the required manual structure.
Apply required styles, formatting, templates, numbering, references, and document structure consistently across all work.
Use production and task-management systems effectively, including Microsoft Word, MadCap, Adobe Acrobat, JIRA, and MEL Manager, converting documents into required internal tools and formats where applicable.
Update task status in JIRA and progress assigned work through the appropriate workflow.
Check completed work thoroughly before submission or handover, ensuring accuracy, consistency, and completeness.
Flag unclear instructions, missing information, formatting issues, inconsistencies, or content conflicts to the relevant Author.
Estimate work effort and communicate progress, blockers, and capacity concerns in a timely manner.
Work collaboratively with the team and support colleagues where appropriate.
Key Metrics for Success
Instructed changes implemented accurately and completely, with minimal rework or returned work
Assigned tasks progressed and completed within agreed deadlines and service levels
JIRA task status maintained accurately and kept up to date throughout the workflow
Consistent application of required styles, formatting, and document standards across all manuals
AI & Digital Competency
TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.
AI Fluency Tier
Tier - AI User
Profile - Uses AI-assisted tools in daily workflows
Expectations - Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.
Role-Specific AI & Digital Skills
Use AI-assisted tools to support proofreading, consistency checking, and formatting of manuals
Apply AI tools to speed up repetitive editing and content-collation tasks
Use AI to help interpret instructions and identify inconsistencies or conflicts in source material
Use digital collaboration tools to support remote working, task handovers, and knowledge sharing
AI Development & Growth
Build confidence in applying AI tools to editing and production tasks
Share useful AI techniques and tips with the Technical Publishing team
Adopt new digital ways of working as tools and processes evolve
Competencies & Behaviours
Attention to Detail: maintains accuracy and consistency across detailed and repetitive work
Delivery Focus: manages workload and priorities to meet commitments and deadlines
Communication: raises questions and issues clearly and appropriately
Collaboration: works constructively with the team and supports others
Diligence and Resilience: sustains quality and focus through detailed, repetitive work
Working Arrangements
Travel Requirements
None
Special Conditions
Right to work in the UK
Required Qualifications & Experience
Experience in technical editing, document production, or a comparable detail-intensive documentation role (aviation or another regulated or technical environment desirable)
Proficiency, or the ability to become proficient, in the systems used for manual production and task management, including Microsoft Word, MadCap, Adobe Acrobat, JIRA, and MEL Manager
Strong attention to detail across content placement, formatting, styles, numbering, references, and structure, with the ability to follow instructions accurately and consistently
Clear communication skills, including the ability to ask questions, raise issues appropriately, and manage workload honestly, including communicating when at capacity
Desirable Skills & Experience
Prior experience with aviation operational manuals (for example Operations Manuals or MELs) or with MadCap Flare
Familiarity with JIRA workflows and document control processes
Experience converting documents between formats and internal tooling
Edits and formats aviation manuals, applies document standards, implements approved changes, and checks technical publications for accuracy and completeness.
Purpose of the Role
The Technical Editor accurately implements instructed changes into aviation operational manuals and related documentation, collating provided content into the required structure and applying the correct styles, formatting, and standards. The role supports timely, high-quality Technical Publishing delivery by producing manuals that meet client requirements, applicable service levels, and TrustFlight quality standards.
Scope & Decision-Making Authority
Works within defined task scope, implementing instructed changes from approved sources without making independent technical or content decisions
Manages own workload and task prioritisation to meet agreed deadlines and service levels
Escalates unclear instructions, missing information, content conflicts, and capacity constraints to the relevant Author.
Operates within established Technical Publishing processes, styles, templates, and JIRA workflows
Key Relationships
Internal
Authors and Lead Authors: receiving instructed work, raising queries, and confirming completion
Other Technical Editors: collaboration and mutual support across shared workloads
Quality and document control functions: ensuring completed manuals meet required standards
External
Client source materials and instructions, received and clarified through Authors and Lead Authors (the role is primarily internally facing)
Client documentation standards and manual templates, applied during production
Software tools supporting manual production (MadCap, Adobe Acrobat, JIRA, MEL Manager), used as required
Key Responsibilities
Implement instructed changes accurately and completely into manuals and related documentation, collating provided technical content into the required manual structure.
Apply required styles, formatting, templates, numbering, references, and document structure consistently across all work.
Use production and task-management systems effectively, including Microsoft Word, MadCap, Adobe Acrobat, JIRA, and MEL Manager, converting documents into required internal tools and formats where applicable.
Update task status in JIRA and progress assigned work through the appropriate workflow.
Check completed work thoroughly before submission or handover, ensuring accuracy, consistency, and completeness.
Flag unclear instructions, missing information, formatting issues, inconsistencies, or content conflicts to the relevant Author.
Estimate work effort and communicate progress, blockers, and capacity concerns in a timely manner.
Work collaboratively with the team and support colleagues where appropriate.
Key Metrics for Success
Instructed changes implemented accurately and completely, with minimal rework or returned work
Assigned tasks progressed and completed within agreed deadlines and service levels
JIRA task status maintained accurately and kept up to date throughout the workflow
Consistent application of required styles, formatting, and document standards across all manuals
AI & Digital Competency
TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.
AI Fluency Tier
Tier - AI User
Profile - Uses AI-assisted tools in daily workflows
Expectations - Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.
Role-Specific AI & Digital Skills
Use AI-assisted tools to support proofreading, consistency checking, and formatting of manuals
Apply AI tools to speed up repetitive editing and content-collation tasks
Use AI to help interpret instructions and identify inconsistencies or conflicts in source material
Use digital collaboration tools to support remote working, task handovers, and knowledge sharing
AI Development & Growth
Build confidence in applying AI tools to editing and production tasks
Share useful AI techniques and tips with the Technical Publishing team
Adopt new digital ways of working as tools and processes evolve
Competencies & Behaviours
Attention to Detail: maintains accuracy and consistency across detailed and repetitive work
Delivery Focus: manages workload and priorities to meet commitments and deadlines
Communication: raises questions and issues clearly and appropriately
Collaboration: works constructively with the team and supports others
Diligence and Resilience: sustains quality and focus through detailed, repetitive work
Working Arrangements
Travel Requirements
None
Special Conditions
Right to work in the UK
Required Qualifications & Experience
Experience in technical editing, document production, or a comparable detail-intensive documentation role (aviation or another regulated or technical environment desirable)
Proficiency, or the ability to become proficient, in the systems used for manual production and task management, including Microsoft Word, MadCap, Adobe Acrobat, JIRA, and MEL Manager
Strong attention to detail across content placement, formatting, styles, numbering, references, and structure, with the ability to follow instructions accurately and consistently
Clear communication skills, including the ability to ask questions, raise issues appropriately, and manage workload honestly, including communicating when at capacity
Desirable Skills & Experience
Prior experience with aviation operational manuals (for example Operations Manuals or MELs) or with MadCap Flare
Familiarity with JIRA workflows and document control processes
Experience converting documents between formats and internal tooling
Creates, optimizes, and tests eCommerce website and app content, coordinating seasonal pages and customer journeys to improve engagement and commercial performance.
Weâre the Moonpig Group â home to Moonpig, Greetz, Red Letter Days and Buyagift â and weâre on a mission to make people feel loved, celebrated and remembered. Whether itâs a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
Weâre proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter â packed with personal touches and delivered with care.
Weâre not just about selling cards or gifts â weâre here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, weâve built a place where people (and ideas) can truly thrive.
If youâre looking to make an impact, bring your spark and be part of something meaningful â weâd love to have you on the team. đđˇ
Weâre looking for an eCommerce Content Executive to join our UK Commercial team at Moonpig. In this role, youâll help shape the online experience for millions of customers by delivering engaging, data-led content across our website and app. Working closely with teams across Commercial, Marketing, Buying and Cards, youâll create and optimise content that supports our commercial strategy, improves customer journeys and drives business growth.
If you enjoy combining creativity with data, thrive in a fast-paced environment and love testing new ideas to improve performance, weâd love to hear from you.
Our process may vary depending on role and availability. Weâll keep you informed every step of the way.
Whatâs in it for you?
We believe in empowering our team to do their best work. Enjoy:
đ° Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
đđ˝ Wellbeing First: Private healthcare (UK) and mental health support
đď¸ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
đ Career Growth: Learning allowances, coaching & development programs.
Want to know more?
Explore our full benefits package: here
Our Ways of Working:
We trust our colleagues to do whatâs right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Groupâs Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, weâre all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether thatâs our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, weâre here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
Weâre proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and thatâs why weâll keep pushing for progress. Together, weâre building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do sođ - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Writes and edits UX, UI, and AI course content, turning expert knowledge and complex ideas into clear, engaging lessons for online learners.
Headquarters: Denmark
URL: https://ixdf.org/about/careers
You're the one people trust with the words, whether you're writing them or fixing them. You noticed that you loved it, and that you were unusually good at it. You turn rough, complex ideas into words people understand.
Now you get the opportunity to work with some of the most respected designers alive, and help share their knowledge with hundreds of thousands of learners around the world.
A great hook pulls your readers in, makes them see themselves in the topic, and shows them why it matters in their lives. That's your craft. Abstract ideas don't stay abstract for long, because you find the example that makes an idea concrete. You're structured and systematic, yet creative, and you'll rewrite a sentence six times until it says exactly what you mean.
You see the fear around AI, and you understand where it comes from. But you also see the opportunities, and you want to show people how to work with AI in a way that benefits their lives, their users, and the world.
If you're also curious about how great design and the responsible use of AI improve people's lives, read on. As one of our Course Writers and Editors, you'll shape how our courses and Master Classes read and flow.
The industry leaders whose expertise you'll be turning into courses and Master Classes include Don Norman and Vitaly Friedman, as well as Design Leads at Netflix, LinkedIn, Meta, and Adobe.
Youâll be involved in all stages of course and Master Class creation, including key decisions, so there are incredible opportunities for you to take initiative, make meaningful contributions, and grow. Forget political struggles or long, pointless debates. Youâll be in a team with minimal distance between word and action, where decisions are made ultra-fast.
IxDF is the world's largest online design and AI education platform, with over 1,150,000 enrollments since 2002. We hold the trust of industry giants like Adobe, NASA, and IBM, who rely on our courses to train their teams. Prestigious universities, including MIT and the University of Cambridge, integrate our material into their curricula. Help us take online education to new heights and make a meaningful impact on humankind.
At IxDF, weâre not just a company but a movement dedicated to making high-quality design and AI education accessible to everyone, everywhere.
We've pioneered online design education since 2002. We have over 1,150,000 enrollments and 1,583 company members, with more than 40 courses, 160 Master Classes, and thousands of open-source design resources, created by our team in collaboration with 240 industry leaders.
With learners from over 100 countries, your work will empower people worldwide.
We're growing, and three roles are open at the same time to build the next generation of our core educational product. Here's what each role leads on:
Our Course Writers and Editors: lead how our courses and articles read. You make each title engaging, ensure each sentence flows, and edit the written course experience from the userâs perspective. This is the role described here.
Our Education Designers, UX, UI, and AI:Â lead how design and AI are taught. You plan, structure, and create the core content, and you decide what a course participant should be able to do by the end and how they get there.
Our Course Directors, UX, UI, and AI:Â lead what we teach and who teaches our courses and Master Classes. You reach out to industry leaders and create the invitation they say yes to. You bring your judgment to a planned course outline: what's missing, what doesn't belong, and whether the structure is solid. You plan and shoot courses with our Education Designers.
Weâre a flexible team, and youâll be able to do what you excel in. Everyone on our team creates courses, and everyone works across these roles. If you're torn between two roles, apply for the one you'd be best at, and tell us in your application which other one you considered and why.
You, the Course Writer and Editor, own how our courses and Master Classes read: the scripts, hooks, headings, on-screen text in videos, quiz wording, and editorial voice across everything we publish. Our Education Designers hand you the structure and the exercises, and they'll often hand you draft headings and hooks along with them. The final wording is yours. You'll work closely with our Co-Founder, your Team Lead, the Education Designers, and the Course Directors, and you'll have a real say in what we make. You'll also work closely with the video team and our growth team.
Be a core part of our Editorial Team. You'll collaborate with IxDF editors, video editors, and UX and UI designers as well as external industry leaders to create educational content for people worldwide. You'll help them succeed in the age of AI with skills in timeless, human-centered design and AI.
Make an impact as you decide how every course sounds. The title people want to click, the first paragraph that hooks them, the on-screen words that make our learners remember and apply what our experts teach. Our Education Designers create the structure and draft the headings, hooks, and quizzes. You finalize the scripts, hooks, headings, quiz wording, and editorial voice across everything we publish, and you give proactive feedback on the structure.
You don't need a design background. Most of our writers and editors start without one, and that can be an advantage because you're coming to design the way many of our learners do. In your first year you'll learn it from the inside, working through it sentence by sentence with the people who teach it, until you know what a course participant needs.
Write for a diverse, global audience. Some of our courses and Master Classes serve experienced designers who want to grow into more senior work. Others serve people moving into design from other fields, and many are not reading in their first language. Often, you'll write for all of them at the same time. Getting that balance right without watering anything down is a rewarding editorial challenge.
Be the voice of IxDF. Our reputation lives in every sentence we publish, and many of those sentences will be yours. Represent a global movement dedicated to design education, and take pride in it. It's a big responsibility, and a rewarding one.
Set and raise the standard for our assessments, so a correct answer proves understanding, not just recognition, and a good question teaches as well as tests. Our Education Designers decide what a question has to test. You write the wording that does both.
Balance the big picture with the smaller details. Expect to focus on one large course creation project per month, alongside small, continuous improvements to what's already published. You'll also write and edit articles, course descriptions, and supporting material, and help our Growth team and our two founders get the voice right in campaigns and social copy.
Turn expert material into lessons. Once you've built an understanding of design, you'll take a one-hour Master Class transcript and the learning goals for what the lesson must teach, then turn the strongest sections into a finished lesson. We produce 3 Master Classes per month, so new expert material arrives continuously.
Our courses combine written and video lessons. You'll work closely with the video team, giving constructive feedback on on-screen text, b-roll, graphics, and animation, and telling them which takeaways need a visual, so each video is more engaging to learn from.
Find room for improvement by looking at completion rates, learner feedback, and the portfolios learners produce, then go back and fix what isn't excellent yet. Small, incremental edits are why our material surpasses even the very best in industry and academia. We're always learning, always improving, always raising the bar in everything we do.
Weâre committed toâŻexcellence, and we seek a like-minded enthusiast to join us. This role isâŻnot for the average. Ahead of you is aâŻhighly rewarding and enriching journey.
Maintain and improve our crystal-clear documentation so our knowledge resources stay up-to-date, easy to find, and provide instant value to our internal teams. Clarity is key. Any line of documentation should be self-explanatory.
You won't do this alone. You'll work with our Education Designers, Course Directors, your Team Lead, and our Co-Founder to pressure-test the material: you'll add what's missing, delete what's redundant, and suggest how to improve the structure. You'll be working with people who have anything from 4 to 40 years of design experience, ready to share their knowledge. We'll also help you upskill so you can grow a designer's eye alongside your editor's ear. You'll work in a diverse, highly organized, result-driven environment where you'll develop personally and professionally.
We're proud to have assembled a remarkable team of unicorns who uplift, motivate, and push each other to excel daily. There's a seat open for someone who shares our passion for excellence. Could that be you?
People don't just buy our courses; they invest in a better version of themselves and a career they truly love. That's why every course we create and every sentence we write must do more than just inform. It must reflect the high-quality research and hands-on skills we teach.
Show the dream outcome: Help people imagine a future of creative, meaningful work, fulfillment, and impact through a career in design and AI.
Strengthen belief in success: Build confidence through real stories, practical case studies, and hands-on templates.
Overcome barriers: Write in a way that's crystal clear, human, and motivating. Connect and lead the way.
You'll educate, inspire, energize, and support. Whether you write a course article or give editorial feedback on a video, you'll help designers thrive in the age of AI.
You have at least 4 years of professional writing or editing experience.
What matters far more than the number is the quality of the work you can show us: a course, an article series, a set of scripts, documentation, a newsletter. Weâre excited to hear what it was, why you wrote it the way you did, and how long it took you to create.
You're a master communicator with a sharp eye for detail and strong skills in language, tone, and flow.
You can take a complex idea and write it so a beginner gets it on the first read.
You know how to hook someone with a title and a first line, and you know the difference between a hook that's earned and a hook that's cheap.
You collaborate with AI in everything you do. You use AI to write, research, and create faster, and you know how to take human leadership, so the outcome is 100% yours and better than you could have created without AI.
Youâre eager to help people build UX and UI skills because you know theyâre more relevant than ever in the age of AI.
You can write for a career changer and for an experienced designer without losing either one.
You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that's efficient and clear.
You're genuinely curious about UX and UI design, and you're motivated to learn how great design shapes experiences and solves problems.
You're genuinely curious about how AI is changing design work and design education, and you look for new ways to use it in your own work.
You're kind, and you have the social intelligence and empathy to engage well with very different kinds of people.
You're fluent in written and spoken English, your grammar is exact, and you understand the power of tone, brevity, and microcopy.
You take full ownership of your work and see it through. You move comfortably across ad hoc projects of varying complexity, and you stay consistent when the work turns repetitive.
Youâre enthusiastic about learning by doing and are committed to putting in the effort to continuously improve your skills.
You spot problems before anyone else notices them, and when something goes off track you come back with a solution rather than a report.
You value teamwork, prioritize collaboration, and focus on collective goals and harmony in the workplace.
You work well with great responsibility and freedom inside a well-documented, structured system. Accuracy and attention to detail are key on an online learning platform, where every tag must be correct and every piece of text formatted to our upload system. It's in your nature to meticulously double-check that everything is in order.
You're self-motivated, and you love creative freedom, independent judgment, and the responsibility that comes with both.
Youâre driven by the desire to make a positive impact in the world and to improve the lives of others.
You're located in a time zone between UTC+0 (London) and UTC+4 (Dubai), which covers Europe, the Middle East, and Africa.
None of these are required, but each of them would make us even happier.
You've taught in classrooms or workshops, or you've created educational material.
You have your own blog or social media page where you create and share original content.
Youâve collaborated with video production teams.
You've written quiz or assessment questions.
You've worked with an LMS or an online learning platform.
You hold a bachelor's or master's degree in communications, journalism, literature, or a similar field.
A highly valued role:Â You'll shape our core product, our courses and Master Classes.
Reach and impact that are difficult to find anywhere else in this field. Your words will be read year after year, by hundreds of thousands of people who build better careers and design a better world for all of us. An education you can't buy: free access to every IxDF course and Master Class, and a job that requires you to study the work of the best designers alive in order to edit it. Most people pay for this. You'll be paid for it.
Access:Â the designers whose books you'd normally buy are the people whose words you'll be shaping, and in some cases the people you'll be in a studio with.
Studio shoots:Â once you know our courses well, usually after your first year, you'll be a real asset on a studio production, and you'll be welcome to join us when we meet our experts in professional studios around the world. Some of us love that part and go every time; others keep travel to a minimum. Both work for us. On average we shoot 4-6 new courses per year.
Autonomy:Â Nobody will ever hand you a template and tell you to fill it in. You decide how our courses read.
A global, purpose-driven team: Work remotely alongside passionate professionals from all over the world, united by a common mission to create the best possible design and AI education in the world and make it accessible for everyone.
Our co-founder and co-CEO, Rikke, will work closely with you. She and our other co-founder, Mads, built IxDF from nothing, with no investment capital, so we would stay free to make world-class design education affordable to everyone. She was the sole editor and video editor for many of our early years, so she's shaped our course planning, expert interviews, video shoots, and content editing from the inside. She's still hands-on in everything we do, and she still films educational videos herself, in places like the US, the North Pole, and Nepal.
A full-time position within a fully remote organization. Video-based collaboration with your colleagues from elsewhere on the planet, and we get together in person each year, on a team trip or a studio production.
Bi-weekly knowledge-sharing sessions and 4 meeting-free days weekly for focused work.
A work culture with no fluffy titles, political agendas, or corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. If you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at IxDF.
A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It'll be yours too.
A company where the distance between idea and execution is minimal. We're a highly agile organization with zero bureaucracy or corporate politics â and with exceptional order and efficiency.
A company culture where passion meets high performance and excellence. To help us improve the world, and yourself in the process, you'll need grit, strong work ethic, long-term thinking, and self-discipline.
We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You'll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they'll impress you.
If you want even more opportunities to show the world what you can do, youâre in luck! When you're willing to do the hard work of learning and growing, then youâll find virtually limitless opportunities with us.
We built online design education before people believed in it. AI is now changing what designers do, and they carry a bigger responsibility than ever. You'll be at the forefront of teaching designers to work with AI and to design responsibly for it. You'll help set a direction that shapes both the designers we teach and the people who use what they build. Together, we'll design a better world.
To submit your application as well as learn more about our Work Culture and Values, please visit https://ixdf.org/about/careersÂ
Please apply as soon as you can. Weâre firm believers in âthe sooner, the betterâ and we look forward to working with you!Â
Writes and proofreads Mandarin audio description scripts for film and television while ensuring accessibility, quality, and on-time delivery.
Descriptive Video Works (owned by Keywords Studios www.keywordsstudios.com) is recognized in the audiovisual industry as a best in class provider of Audio Description (AD): https://descriptivevideoworks.com/ for blind and low vision audiences. DVW is seeking experienced freelance Mandarin (simplified) language audio description scriptwriters who share our commitment to accessibility to join our growing international team.
Overview:
Write and/or proofread Mandarin (simplified) audio description narration scripts for film and television content.
Ability to meet deadlines as determined by DVW Project Manager and communicate any issues that could impact the delivery of the script.
Ensure that AD scripts meet DVWâs and clientâs quality standards.
QC/proofread AD scripts by other writers.
Work with other writers in a collaborative team environment.
Ability to work remotely.
Commitment to accessibility and inclusion.
Native speaker of Mandarin.
Understanding of audio description guidelines and best practices
Minimum of 1 year of proven Audio Description script writing or AD script QC
Mastery of Mandarin written grammar and elements of style.
Good English comprehension.
Experience in media production, localization or copywriting a plus.
Fully remote work from home.
Flexible hours.
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
PERSONAL DATA PROTECTION POLICY
Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.
https://www.keywordsstudios.com/privacy-policy/
Writes and proofreads Mandarin audio description scripts for film and television, ensuring accessibility and adherence to quality standards.
Descriptive Video Works (owned by Keywords Studios www.keywordsstudios.com) is recognized in the audiovisual industry as a best in class provider of Audio Description (AD): https://descriptivevideoworks.com/ for blind and low vision audiences. DVW is seeking experienced freelance Mandarin (simplified) language audio description scriptwriters who share our commitment to accessibility to join our growing international team.
Overview:
Write and/or proofread Mandarin (simplified) audio description narration scripts for film and television content.
Ability to meet deadlines as determined by DVW Project Manager and communicate any issues that could impact the delivery of the script.
Ensure that AD scripts meet DVWâs and clientâs quality standards.
QC/proofread AD scripts by other writers.
Work with other writers in a collaborative team environment.
Ability to work remotely.
Commitment to accessibility and inclusion.
Native speaker of Mandarin.
Understanding of audio description guidelines and best practices
Minimum of 1 year of proven Audio Description script writing or AD script QC
Mastery of Mandarin written grammar and elements of style.
Good English comprehension.
Experience in media production, localization or copywriting a plus.
Fully remote work from home.
Flexible hours.
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
PERSONAL DATA PROTECTION POLICY
Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.
https://www.keywordsstudios.com/privacy-policy/
Reports and breaks exclusive news by cultivating sources, conducting investigations and interviews, and producing accurate stories under tight deadlines.
Reporter, Exclusives
Location: Remote, Los Angeles CA
Department:Â Editorial â Exclusives
Employment Type:Â Full-Time
Reports to: Exclusives Editor
About Us
The Daily Mail reaches over a billion people globally every month. Renowned for its agenda-setting exclusives, breaking news, incisive commentary, and in-depth investigations, we deliver a unique editorial blend spanning showbiz, royals, lifestyle, health, sport, money, and more.
Our extensive reach, influence, and reader loyalty make us a premium destination for more than 300,000 digital subscribers across the UK, US, Australia, and beyond. The Daily Mail also maintains a powerful presence across social media, engaging more than 150 million followers and delivering more than 6 billion video views each month across platforms including Facebook, TikTok, Instagram, YouTube, and Snapchat.
About the Role
This is an exciting opportunity for an ambitious journalist with a proven ability to deliver exclusive, high-impact stories based on original on-the-ground and investigative reporting. Â As an Exclusives Reporter, you will be responsible for identifying, developing, and breaking news that drives the national conversation.
Working closely with editors and colleagues, you will cultivate sources, pursue investigative leads, conduct interviews, and produce compelling, accurate journalism under tight deadlines. This role requires excellent news judgment, persistence, creativity, and the confidence to chase stories wherever they lead.
About What Youâll Do
About You
The ideal candidate is naturally curious, relentlessly competitive, and driven to uncover stories before anyone else. You thrive under pressure, enjoy building relationships with sources, and have a passion for producing journalism that shapes the news agenda.
You are collaborative, adaptable, and excited by the opportunity to work in a dynamic digital newsroom where every day is different.
Minimum 3 years of experience in digital, newspaper, magazine, television, or multimedia journalism.
Demonstrated track record of publishing exclusive, agenda-setting stories.
Outstanding reporting, interviewing, and writing skills.
Strong understanding of sourcing, verification, and fact-checking.
Ability to work quickly while maintaining exceptional accuracy.
Experience covering breaking news in a fast-paced newsroom.
Excellent news judgment and editorial instincts.
Comfortable juggling multiple stories and competing deadlines.
Knowledge of media law, ethics, and editorial standards.
Experience obtaining public records and working with legal documents is advantageous.
Multimedia, video, podcast, or social media reporting experience is a plus.
About What We Offer
About Our Commitment
Daily Mail US is an Equal Opportunity Employer (EOE). We are committed to fostering diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.
We are Disability Confident Committed. Please let us know if you require any recruitment documentation in alternative formats or reasonable accommodations during the recruitment process. Any such information will be held separately from your application and will not be considered as part of the selection process.
Writes timely sports articles, headlines, and promotional assets optimized for Facebook referral traffic and audience engagement.
This is a paid freelance, remote position
GiveMeSport is a leading sports media brand delivering breaking news, trending stories, analysis, and viral moments across the biggest leagues and athletes in the world. As a worldwide leader, GiveMeSport operates at a rapid pace and is always looking for experienced and passionate contributors who can create original high-quality content in a timely manner.
GiveMeSport (GMS) is looking for a New Trends Writer with a proven track record of creating written content that generates referral traffic from Facebook.
This role is for someone who understands what makes sports content work on social media â from spotting the right story or trend, to writing a compelling headline and packaging an article in a way that drives clicks and engagement.
Your Responsibilities
What We Offer
Experience and Skills
How to Apply
If you are interested in this role, please send us the following documentation by uploading it in the relevant fields below:
Our hiring team will review your application and contact you if we believe that your experience could be a match for this role.
Please note that a writing evaluation may be required as part of our application process.
GMS is part of the Valnet Publishing Group.
Valnet, founded in 2012, is a global digital publishing and media investment Company that owns and operates over 26 authoritative brands across diverse verticals, including entertainment, sports, technology, automotive, gaming, lifestyle and travel.
Valnet is committed to producing premium content, and we therefore require all our contributors to adhere to our Editorial Standards, including a prohibition on using Artificial Intelligence.
Writes and maintains customer-facing product documentation in English by researching product behavior and explaining features clearly.
Weâre Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the worldâs leading nonprofits, including UNICEF, the Alzheimerâs Association, and a wide range of global NGOs. With a 4.9â5 rating across top software review platforms, weâre recognized not just for our impact - but for the quality of the product we deliver.
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
Weâre building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Youâll be joining a team where quality, mentorship, and mutual respect come first.
We are looking for a Product Writer to join the Documentation team and take ownership of the customer-facing documentation set: the articles each release demands, the live articles already published, and the older content that drifts out of date over time.
This is a high-ownership role. Product behavior comes from a Russian-speaking product team, and the customer reads it in English, written to the Fundraise Up standard. Youâll go to the source, find out how the product actually works, and write it up so a customer can act on it â not just describe a feature, but make sure nothing is left unclear.
You wonât be handed a finished playbook. Youâll help write it, working closely with the Manager, Product Documentation as you build toward full autonomy.
We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Writes, updates, and maintains clear English product documentation for Fundraise Up customers based on product behavior and releases.
Weâre Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the worldâs leading nonprofits, including UNICEF, the Alzheimerâs Association, and a wide range of global NGOs. With a 4.9â5 rating across top software review platforms, weâre recognized not just for our impact - but for the quality of the product we deliver.
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
Weâre building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Youâll be joining a team where quality, mentorship, and mutual respect come first.
We are looking for a Product Writer to join the Documentation team and take ownership of the customer-facing documentation set: the articles each release demands, the live articles already published, and the older content that drifts out of date over time.
This is a high-ownership role. Product behavior comes from a Russian-speaking product team, and the customer reads it in English, written to the Fundraise Up standard. Youâll go to the source, find out how the product actually works, and write it up so a customer can act on it â not just describe a feature, but make sure nothing is left unclear.
You wonât be handed a finished playbook. Youâll help write it, working closely with the Manager, Product Documentation as you build toward full autonomy.
We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Writes, updates, and manages customer-facing product documentation in clear English based on product behavior and releases.
Weâre Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the worldâs leading nonprofits, including UNICEF, the Alzheimerâs Association, and a wide range of global NGOs. With a 4.9â5 rating across top software review platforms, weâre recognized not just for our impact - but for the quality of the product we deliver.
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
Weâre building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Youâll be joining a team where quality, mentorship, and mutual respect come first.
We are looking for a Product Writer to join the Documentation team and take ownership of the customer-facing documentation set: the articles each release demands, the live articles already published, and the older content that drifts out of date over time.
This is a high-ownership role. Product behavior comes from a Russian-speaking product team, and the customer reads it in English, written to the Fundraise Up standard. Youâll go to the source, find out how the product actually works, and write it up so a customer can act on it â not just describe a feature, but make sure nothing is left unclear.
You wonât be handed a finished playbook. Youâll help write it, working closely with the Manager, Product Documentation as you build toward full autonomy.
We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Writes, updates, and maintains clear customer-facing product documentation in English for a complex fundraising platform.
Weâre Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the worldâs leading nonprofits, including UNICEF, the Alzheimerâs Association, and a wide range of global NGOs. With a 4.9â5 rating across top software review platforms, weâre recognized not just for our impact - but for the quality of the product we deliver.
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
Weâre building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Youâll be joining a team where quality, mentorship, and mutual respect come first.
We are looking for a Product Writer to join the Documentation team and take ownership of the customer-facing documentation set: the articles each release demands, the live articles already published, and the older content that drifts out of date over time.
This is a high-ownership role. Product behavior comes from a Russian-speaking product team, and the customer reads it in English, written to the Fundraise Up standard. Youâll go to the source, find out how the product actually works, and write it up so a customer can act on it â not just describe a feature, but make sure nothing is left unclear.
You wonât be handed a finished playbook. Youâll help write it, working closely with the Manager, Product Documentation as you build toward full autonomy.
We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Writes, maintains, and updates customer-facing product documentation in clear English based on product behavior and releases.
Weâre Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the worldâs leading nonprofits, including UNICEF, the Alzheimerâs Association, and a wide range of global NGOs. With a 4.9â5 rating across top software review platforms, weâre recognized not just for our impact - but for the quality of the product we deliver.
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
Weâre building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Youâll be joining a team where quality, mentorship, and mutual respect come first.
We are looking for a Product Writer to join the Documentation team and take ownership of the customer-facing documentation set: the articles each release demands, the live articles already published, and the older content that drifts out of date over time.
This is a high-ownership role. Product behavior comes from a Russian-speaking product team, and the customer reads it in English, written to the Fundraise Up standard. Youâll go to the source, find out how the product actually works, and write it up so a customer can act on it â not just describe a feature, but make sure nothing is left unclear.
You wonât be handed a finished playbook. Youâll help write it, working closely with the Manager, Product Documentation as you build toward full autonomy.
We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Writes, updates, and maintains customer-facing product documentation in clear English for Fundraise Up releases and features.
Weâre Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the worldâs leading nonprofits, including UNICEF, the Alzheimerâs Association, and a wide range of global NGOs. With a 4.9â5 rating across top software review platforms, weâre recognized not just for our impact - but for the quality of the product we deliver.
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
Weâre building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Youâll be joining a team where quality, mentorship, and mutual respect come first.
We are looking for a Product Writer to join the Documentation team and take ownership of the customer-facing documentation set: the articles each release demands, the live articles already published, and the older content that drifts out of date over time.
This is a high-ownership role. Product behavior comes from a Russian-speaking product team, and the customer reads it in English, written to the Fundraise Up standard. Youâll go to the source, find out how the product actually works, and write it up so a customer can act on it â not just describe a feature, but make sure nothing is left unclear.
You wonât be handed a finished playbook. Youâll help write it, working closely with the Manager, Product Documentation as you build toward full autonomy.
We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
Edits and proofreads blog content, researches trending topics, creates content briefs, and collaborates with writers to ensure quality, clarity, and SEO optimization for a nonprofit fundraising platform.
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. đ
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.
đ Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews â a reflection of the care our team puts into building products that nonprofits trust.
We are seeking a highly skilled and detail-oriented Content Marketer and Editor to join our team. The Individual will be responsible for researching and creating impactful, relevant blog topics to be written about, proofreading, editing, and formatting various types of written content to ensure clarity, accuracy, style consistency, and optimization for AI search engines (AEO/AIO). This role requires excellent grammar skills, strong attention to detail, and the ability to collaborate effectively with writers and other team members to enhance both traditional SEO and LLM visibility.
We have 6 stages:
If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
Creates and maintains technical documentation including user guides, release notes, and knowledge articles while building product expertise across SugarAI's CRM platform.
About SugarAI
SugarAI is redefining CRM for the age of AI.
Weâre delivering on the original promise of CRMâturning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, weâre entering a new chapter with clarity and momentumâbuilding intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. Weâre focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If youâre excited to help shape whatâs next in AI-driven CRMâand build technology that drives real outcomesâweâd love to meet you.
Where You Fit In
We are seeking a curious, sharp, and detail-oriented Technical Writer to join our Knowledge Management team, where youâll create clear and comprehensive documentation for customers, partners, and employees while helping drive the adoption of AI-powered tools and innovative workflows that improve how we work and deliver content.
As part of SugarAIâs Product organization, youâll work closely with Product Managers, Engineers, Designers, and other teams throughout the product development lifecycle. Youâll participate in product discussions, build strong product expertise to champion the userâs perspective, and provide product expertise.
Ideal candidates will need to have a background in software and experience in technical writing and a willingness to explore smarter ways of working to improve how knowledge is created, maintained, and delivered. Strong writing, critical thinking, and sound judgment are essential to ensuring our content remains accurate, useful, and trusted.
This position is a unique opportunity to contribute to the evolution of our Knowledge Management practices and help shape the future of SugarAI products!
Create and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices
Build deep product expertise and serve as a trusted subject matter expert for the Sugar products you support
Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user
Partner with Product, Engineering, UX, and Support to identify gaps, influence product improvements, and enhance the customer experience
Turn complex technical concepts into simple, useful, and easy-to-understand content, while contributing to improvements in SugarAIâs support experience
Develop templates, reusable skills, and automated workflows to improve content quality, consistency, and team efficiency
2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or in a related role
Enthusiasm for educating customers and ability to create clear, user-centric content
Strong attention to detail, with excellent grammar, writing, and communication skills
Ability to communicate clearly and concisely with all levels of application users, including end users, administrators, and developers
A strong focus on user needs and a passion for building excellent software experiences
Confidence managing projects independently while also contributing effectively as part of a collaborative team
A 4-year degree or equivalent practical experience
In-depth understanding of Sugar Sell, Sugar Serve, Sugar Market, and related applications
Experience contributing to software feature planning
Working knowledge of Linux, Apache, MySQL, PHP and other web application technologies
$76,200 - $102,900 a year
Expected salary range, depending on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what weâre looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why weâre dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
¡      Excellent healthcare package for you and your family
¡      Savings and Investment â 401(k) match
¡      Unlimited Paid Time Off
¡      Paid Parental Leave
¡      Online Legal Services (Rocket Lawyer)
¡      Financial Planning Services (Origin)
¡      Discounted Pet Insurance (Embrace Pet Insurance)
¡      Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
¡      Health and Wellness Reimbursement Program
¡      Travel Discounts
¡      Educational Resources - Career & Personal Development Program
¡      Employee Referral Bonus Program
¡      We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Technical writer creates product documentation, user guides, and knowledge articles for CRM software while building deep product expertise across the development lifecycle.
About SugarAI
SugarAI is redefining CRM for the age of AI.
Weâre delivering on the original promise of CRMâturning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, weâre entering a new chapter with clarity and momentumâbuilding intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. Weâre focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If youâre excited to help shape whatâs next in AI-driven CRMâand build technology that drives real outcomesâweâd love to meet you.
Where You Fit In
We are seeking a curious, sharp, and detail-oriented Technical Writer to join our Knowledge Management team, where youâll create clear and comprehensive documentation for customers, partners, and employees while helping drive the adoption of AI-powered tools and innovative workflows that improve how we work and deliver content.
As part of SugarAIâs Product organization, youâll work closely with Product Managers, Engineers, Designers, and other teams throughout the product development lifecycle. Youâll participate in product discussions, build strong product expertise to champion the userâs perspective, and provide product expertise.
Ideal candidates will need to have a background in software and experience in technical writing and a willingness to explore smarter ways of working to improve how knowledge is created, maintained, and delivered. Strong writing, critical thinking, and sound judgment are essential to ensuring our content remains accurate, useful, and trusted.
This position is a unique opportunity to contribute to the evolution of our Knowledge Management practices and help shape the future of SugarAI products!
Create and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices
Build deep product expertise and serve as a trusted subject matter expert for the Sugar products you support
Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user
Partner with Product, Engineering, UX, and Support to identify gaps, influence product improvements, and enhance the customer experience
Turn complex technical concepts into simple, useful, and easy-to-understand content, while contributing to improvements in SugarAIâs support experience
Develop templates, reusable skills, and automated workflows to improve content quality, consistency, and team efficiency
2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or in a related role
Enthusiasm for educating customers and ability to create clear, user-centric content
Strong attention to detail, with excellent grammar, writing, and communication skills
Ability to communicate clearly and concisely with all levels of application users, including end users, administrators, and developers
A strong focus on user needs and a passion for building excellent software experiences
Confidence managing projects independently while also contributing effectively as part of a collaborative team
A 4-year degree or equivalent practical experience
In-depth understanding of Sugar Sell, Sugar Serve, Sugar Market, and related applications
Experience contributing to software feature planning
Working knowledge of Linux, Apache, MySQL, PHP and other web application technologies
$76,200 - $102,900 a year
Expected salary range, depending on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what weâre looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why weâre dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
¡      Excellent healthcare package for you and your family
¡      Savings and Investment â 401(k) match
¡      Unlimited Paid Time Off
¡      Paid Parental Leave
¡      Online Legal Services (Rocket Lawyer)
¡      Financial Planning Services (Origin)
¡      Discounted Pet Insurance (Embrace Pet Insurance)
¡      Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
¡      Health and Wellness Reimbursement Program
¡      Travel Discounts
¡      Educational Resources - Career & Personal Development Program
¡      Employee Referral Bonus Program
¡      We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Write direct-response video ad copy and scripts for DTC/e-commerce brands across Meta, TikTok, and YouTube, iterating based on performance data.
đ Location: Remote, U.S
đ° Full-Time ¡ Hourly
Founded in 2016, TubeScience is creative strategy and production company that builds high-performing video ads for direct-to-consumer and e-commerce brands. We combine data, direct-response principles, and creative craft to help our clients scale profitably on Meta, TikTok, YouTube, and beyond. Our teams move fast, test constantly, and care deeply about the words and ideas that make people stop scrolling.
Weâre looking for a Copywriter who can write a hook that stops a scroll cold. One day youâre punching up a script for a supplement brand, the next youâre writing for a skincare client. If you get a little thrill out of cracking why people click, buy, and share â we want you!
⨠Why TubeScience
đĄ Work at the intersection of data and creativity â your ideas have measurable impact
đŹ Get exposure to the largest advertisers on Meta and TikTok across diverse verticals
đ Grow fast in a high-performance environment with mentorship from senior strategists
đ¤ Collaborate daily with creative, production, and data teams
TubeScience is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
Creates and maintains technical documentation, user guides, and knowledge articles for CRM software products while collaborating with product and engineering teams.
About SugarAI
SugarAI is redefining CRM for the age of AI.
Weâre delivering on the original promise of CRMâturning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, weâre entering a new chapter with clarity and momentumâbuilding intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. Weâre focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If youâre excited to help shape whatâs next in AI-driven CRMâand build technology that drives real outcomesâweâd love to meet you.
Where You Fit In
We are seeking a curious, sharp, and detail-oriented Technical Writer to join our Knowledge Management team, where youâll create clear and comprehensive documentation for customers, partners, and employees while helping drive the adoption of AI-powered tools and innovative workflows that improve how we work and deliver content.
As part of SugarAIâs Product organization, youâll work closely with Product Managers, Engineers, Designers, and other teams throughout the product development lifecycle. Youâll participate in product discussions, build strong product expertise to champion the userâs perspective, and provide product expertise.
Ideal candidates will need to have a background in software and experience in technical writing and a willingness to explore smarter ways of working to improve how knowledge is created, maintained, and delivered. Strong writing, critical thinking, and sound judgment are essential to ensuring our content remains accurate, useful, and trusted.
This position is a unique opportunity to contribute to the evolution of our Knowledge Management practices and help shape the future of SugarAI products!
Create and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices
Build deep product expertise and serve as a trusted subject matter expert for the Sugar products you support
Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user
Partner with Product, Engineering, UX, and Support to identify gaps, influence product improvements, and enhance the customer experience
Turn complex technical concepts into simple, useful, and easy-to-understand content, while contributing to improvements in SugarAIâs support experience
Develop templates, reusable skills, and automated workflows to improve content quality, consistency, and team efficiency
2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or in a related role
Enthusiasm for educating customers and ability to create clear, user-centric content
Strong attention to detail, with excellent grammar, writing, and communication skills
Ability to communicate clearly and concisely with all levels of application users, including end users, administrators, and developers
A strong focus on user needs and a passion for building excellent software experiences
Confidence managing projects independently while also contributing effectively as part of a collaborative team
A 4-year degree or equivalent practical experience
In-depth understanding of Sugar Sell, Sugar Serve, Sugar Market, and related applications
Experience contributing to software feature planning
Working knowledge of Linux, Apache, MySQL, PHP and other web application technologies
$76,200 - $102,900 a year
Expected salary range, depending on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what weâre looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why weâre dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
¡      Excellent healthcare package for you and your family
¡      Savings and Investment â 401(k) match
¡      Unlimited Paid Time Off
¡      Paid Parental Leave
¡      Online Legal Services (Rocket Lawyer)
¡      Financial Planning Services (Origin)
¡      Discounted Pet Insurance (Embrace Pet Insurance)
¡      Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
¡      Health and Wellness Reimbursement Program
¡      Travel Discounts
¡      Educational Resources - Career & Personal Development Program
¡      Employee Referral Bonus Program
¡      We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Write direct-response video ad copy for DTC and e-commerce brands, iterating on performance data and collaborating with strategists and editors.
đ Location: Remote, U.S
đ° Full-Time ¡ Hourly
Founded in 2016, TubeScience is creative strategy and production company that builds high-performing video ads for direct-to-consumer and e-commerce brands. We combine data, direct-response principles, and creative craft to help our clients scale profitably on Meta, TikTok, YouTube, and beyond. Our teams move fast, test constantly, and care deeply about the words and ideas that make people stop scrolling.
Weâre looking for a Copywriter who can write a hook that stops a scroll cold. One day youâre punching up a script for a supplement brand, the next youâre writing for a skincare client. If you get a little thrill out of cracking why people click, buy, and share â we want you!
⨠Why TubeScience
đĄ Work at the intersection of data and creativity â your ideas have measurable impact
đŹ Get exposure to the largest advertisers on Meta and TikTok across diverse verticals
đ Grow fast in a high-performance environment with mentorship from senior strategists
đ¤ Collaborate daily with creative, production, and data teams
TubeScience is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
